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Hello! Locate line 23 to be sure to identify which line is giving syntax error. Also, make sure that after the copy & paste you have not inserted characters which may cause problems to the pf parser, for example CR+LF. Also, each line must be terminated with a CR, including the last line. Refer finally to your pf man page to check whether the syntax of your pf version is slightly different. Kind regards

Hello! It looks like geolocalization of those services needs improvements! We have verified that CBS, Hulu, Pandora and Netflix are accessible from Sirius and Vega. Please do not hesitate to contact us for any further information and support. Kind regards

Hello! About point one: yes, a simple but not very flexible way would be to run the service before you connect to an Air server. When you connect to the VPN, the service will continue exchanging packets outside the tunnel, but only for already established connections. Thus, if this is a TCP based service the above may be a good solution, otherwise it's probably not. The alternative would be to modify your routing table. By default our VPN servers push routes so that all your traffic will be routed through the encrypted tunnel. After the connection you might modify routes so that traffic for certain IP addresses is routed outside, through your "normal" gateway, bypassing tun interface. Compare your routing tables before and after the connection, and proceed with caution, a mistake may compromise the anonymity layer. About point two: 40 Mbit/s is an awesome result, better (as far as we know) than the average bandwidth offered by most VPN providers in the world. To beat that, you need at least a 100 Mbit/s server exclusively dedicated to you (please note that your 40 Mbit/s imply 80 Mbit/s on the Air server - bw used by the server for a client is the double of the bw used by that client). Actually, we can provide 100 Mbit/s and 1 Gbit/s servers (please note that a dedicated server will not offer the usual AirVPN anonymity layer) but probably you would not beat that speed anyway. Any additional bandwidth allocation guaranteed by us probably would have no effect, because you already enjoy from Air servers an available bandwidth (700-800 Mbit/s) greater than the maximum speed you can reach. Kind regards

Hello! The green token shows that your service is reachable when behind the VPN. Let's try to make a step at a time, then. Change the SSH daemon listening port. Set it to a TCP port you have remotely forwarded without local remap. Then connect your server to an AirVPN server. Check that ssh has a bind to the correct network interface: it must listen on the tun interface used by OpenVPN. Finally, make sure to start ssh. If the ssh service was already running, restart it, this is very important. After all that, try to connect to your server with ssh :, from a device NOT connected to the same Air server. We're looking forward to hearing from you. Kind regards

Hello! What is that 443 in line pass out quick from 192.168.0.0/16 to 62.212.85.65 443? Please delete it. Kind regards

Hello! 1. Could you please elaborate? 2. Currently premium members connecting to 1 Gbit/s servers already have more than that. 1 Gbit/s servers are Delphini, Sirius, Vega, Draconis and Castor. On these servers there are constantly 700-800 Mbit/s (that is 75-100 MB/s) available. Kind regards

@Orfeo Hello! What happens with the following rules? block out all pass out quick from 127.0.0.1 to any pass out quick from 192.168.0.0/16 to <AirVPN_server_entry_IP> pass out quick from 10.0.0.0/8 to any pass out quick from 192.168.0.0/16 to 192.168.0.0/16 Kind regards

Hello! PF needs ALTQ (Alternate Queing for Network Packets) kernel support to use all its features. Alternate queuing of network packets provides disciplines for queuing outgoing network packets (for example traffic shaping) in *BSD based systems. Apparently your Mac OSX does not come with a kernel built with this support or your network card driver does not support ALTQ functions, however you should not need them for basic firewall operations: PF will just run with disabled ALTQ functions. You can't recompile and build Mac OSX kernel (it's not open source). The default configuration file read by pf is pf.conf, not pf.con (if it was just a mistyping on your message, ignore this warning). Lines 23 and 24 have a syntax error, feel free to paste pf.conf here. You can find the entry-IP address by watching at the line with directive "remote" in the air.ovpn configuration file you have (just display it with the cat command or open it with any text editor). Please do not hesitate to contact us for any further information. Kind regards

Hello! Suppose that the account used by your SSH server has forwarded port 12345 TCP and remapped it to local port 22. Then, when your server is running OpenVPN as a client connected to one of our Air servers, you will be able to reach the SSH service on your server on :12345, NOT :22 Perform a check from your panel (click "Check", wait for some seconds, then click "Refresh"). If you see a green token, then your service on your server is reachable. If you see a gray token, then your service is not responding (or not running). If you see a yellow token, then your server is responding on port 22 even when reached to its real IP address. You might as well change the SSH listening port to a TCP port number>=2048 that matches one of the remotely forwarded TCP port numbers. In this case you will not need a remap to local port 22, and you should obtain a red token (evaluate if this can be a vulnerability exploitable for correlation attacks and if so solve it). You should also make sure that once your server establishes a connection with an Air server, it can communicate with the Internet as usual (except for incoming connections on non-forwarded ports, of course). Please do not hesitate to contact us for any further information. Kind regards

Hello! We kindly ask you to read the ToS and the Privacy Notice, available through the links at the bottom of most pages of our website, and the FAQ (menu "More"->"Frequently Asked Questions"). Acceptance of ToS and PN is mandatory for subscriptions. In a few words we don't log IP addresses on any VPN server and we don't log and/or monitor traffic (including both headers and payload) on any VPN server. Please do not hesitate to contact us for any further information. Kind regards

Hello! Thanks for your clarification. Can you please tell us how do you disconnect from an AirVPN server (just in case it is a useful info for better troubleshooting)? Kind regards

Hello! Thank you very much for your choice. There are no particular problems with PayPal, however when you pay as a guest with PayPal (i.e. without having a PayPal account), PayPal will not accept some kinds of debit cards. Please check with PayPal in your country to know which debit cards and which credit cards are accepted. Furthermore, please be aware that if you have a PayPal account and you log in your account with an IP address of a different country (for example behind a proxy, a VPN, TOR etc.), the PayPal security system will "put on hold" all the transactions you perform. The funds will be unavailable both for us and for you for 1-5 days. We also accept Bitcoin and Liberty Reserve. Please do not hesitate to contact us for any further information. Kind regards

Hello! Thanks. Also please note that if you don't use internal Air resolution, you might not be able to take advantage of the anti-ICE/DHS USA censorship system: since it is based on domain name seizure at VeriSign/ICANN etc. level, no matter which DNS that recognizes ICANN authority you use, you will always be censored. On Windows system, using custom DNS rises probability of DNS leakage (we are investigating - Windows users can get rid of this potential leakage by blocking outgoing packets from svchost.exe NOT from IP range 10.4.0.0->10.9.255.255, or by blocking connections from network card IP address to port 53 when destination IP is not AirVPN entry-IP address). Kind regards

Hello and welcome aboard! Yes, we are outside USA jurisdiction, although the recent developments in the UK pose the question whether the USA jurisdiction is unlimited... http://torrentfreak.com/pirating-uk-student-to-be-extradited-to-the-us-120313/ 1. You can use an account on as many devices as you wish. However, only one can connect to an Air server at the same time. For simultaneous connections from different devices in different networks you will need multiple accounts (contact us for discounts on additional accounts). 2. It can be a point of failure in the sense that a smart phone has geotracking abilities "independent" of the IP address you're visible on the Internet. Please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1333&Itemid=142#1339 3. They are both low latency "anonymizer networks". Apparently, TOR has been much more peer-reviewed, so its anonymization layer can be considered more robust. 4. Air over TOR uses the OpenVPN ability to tunnel over a socks proxy (see https://airvpn.org/tor), so our servers will not see your real IP address and all TOR nodes will see encrypted traffic and will not know the real destination of your outgoing packets and the real origin of your incoming packets (you have therefore a precious partition of trust, where if one party betrays the trust your anonymization layer is not compromised). TOR over VPN is a connection to TOR through the VPN server, so the TOR entry-node will not see your real IP address and the Air servers will see encrypted traffic and will not know the real destinations of your outgoing packets and the real origin of incoming packets. For further considerations please see https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 5. We guess that if usage of "Care Bear" were to become a violation of human rights as enshrined in the European Convention on Human Rights, either we will be forced to change our ToS or you will have to face the dramatic consequences to change your nick. Speaking of which, let us check if we have some "Hobbit" or "The Hobbit" nicknames in the forum... http://torrentfreak.com/hollywood-lawyers-threaten-hobbit-pub-120313 Please do not hesitate to contact us for any further information. Kind regards

Hello! If you have already tried lolwhat suggestions, consider the following (just in case...): - remote port forwarding must be enabled on the side of the account used by the server you're trying to reach and the SSH daemon must be started (or restarted) after OpenVPN has connected to an Air server; - services of two clients behind the same VPN server can't communicate to each other. So if your server is behind a certain Air server, you can't reach it if you are connected to that same server - make sure that you are trying to reach the SSH server on the proper IP address and port. Each Air server has different entry and exit IP addresses, so the listening SSH service is reachable on :. Please note that is not the remapped local port - if you are using ssh to perform sftp, then you will have to consider some additional issues: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1700&Itemid=142 Please do not hesitate to contact us for any further information and support. Kind regards

Hello! Can you please tell us which site does that? We'll look into the issue. In the meantime, if you were using Vega please switch to Sirius, and vice versa, to see whether this fixes the problem. We're looking forward to hearing from you. Kind regards

Hello! You should check whether AVG has the ability to set specific rules for each program as specified in the guidelines given for Comodo in this thread (for your comfort, your message has been moved here). AVG Manuals are available here: http://www.avg.com/us-en/downloads-documentation AVG FAQ & Tutorials: http://www.avg.com/us-en/faq Please do not hesitate to contact us for any further support or information. Kind regards

Hello! Excellent. You will just have to add the rules posted in the previous messages in IceFloor. In the list of features, the author writes "edit main PF and anchors configuration files with the built-in editor". You can just do that and copy & paste the given rules. Just take care to identify the correct IP addresses and network cards. Please do not hesitate to contact us for any further information or support. Kind regards

@Orfeo Hello! Just an additional note, if you need your Mac to communicate with your internal network when connected to the VPN, assuming that your internal network has devices in 192.168.0.0/16: block out all pass out quick on <your_network_interface> from 192.168.0.0/16 to <AirVPN_server_entry_IP> pass out quick on <your_network_interface> from 192.168.0.0/16 to 192.168.0.0/16 pass out quick on tun0 from any to any Finally, you may add as many "pass out ... to as you wish, listing all the Air servers entry-IP addresses, in order to switch swiftly from one server to another. Kind regards

Hello! Mac OSX 10.6 was shipped with the FreeBSD ipfw firewall. If you're not comfortable with shell and command lines, ipfw has a practical frontend, Waterroof, that will allow you to set the aforementioned rules in order to block outgoing packets in case of accidental VPN disconnection: http://www.hanynet.com/waterroof ipfw has been deprecated since Mac OSX 10.7 and 10.8. The powerful OpenBSD PF is now recommended, anyway ipfw+Waterroof will work. The PF GUI can be found on System Preferences: Security & Privacy: Firewall, unfortunately this GUI is too rudimentary so you'll probably have to set the rules in the pf.conf file. A quick how-to is here: http://www.obfuscation.org/ipf/www.inebriated.demon.nl/pf-howto A quicker how-to is here: http://thenewtech.tv/community/openbsd-pf-on-mac-osx-lion The following very basic rules would block all traffic outside the tunnel (edit with any text editor /etc/pf.conf) assuming that your ethernet or wifi interface has the address 192.168.*.* and that the tun interface used by OpenVPN is tun0: block out on <your_network_interface> from 192.168.0.0/16 to any pass out quick on <your_network_interface> from 192.168.0.0/16 to <AirVPN_server_entry_IP> pass out quick on tun0 from any to any Then execute pfctl -e pfctl -f /etc/pf.confto enable pf and load your ruleset. If the connection drops, no packets will go out, so you will be able only to reconnect to the VPN and nothing else until you disable pf with pfctl -d. Also, those rules will prevent DNS leakage. You might prepare automated scripts to enable and disable pf or to modify rules. Also, the above example is really rudimentary, so you might like to refine the pf behaviour. Please test always your rules to check whether they do what they are expected to. Please do not hesitate to contact us for any further information or support. Kind regards

Hello! At the moment the safest and simplest solution for Windows is to set rules for your firewall. We recommend not not use programs which forcefully kill other programs when connection drops: the time between connection drop detection and program shutdown may well allow leak of packets out of the tunnel. Also, a forced kill may pose further problems. Features of Comodo Firewall allow extremely quick setup, with optional selection to block outgoing packets only for certain programs in case of accidental VPN disconnection. Comodo is not open source, but it is freely distributable. It is considered the most robust software firewall for Windows. Looking at the following example, you will be able to set rules for any sufficiently advanced firewall, either to block everything if VPN connection drops, or just selected programs: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142#1715 Comodo Personal Firewall and other suites are available here: https://personalfirewall.comodo.com Please do not hesitate to contact us for any further information. Kind regards

Hello! Yes, that's exactly what we asked for, thank you. It looks like a very similar problem met on HTC Desire. Can you please read this: http://forum.xda-developers.com/showthread.php?t=771857 and try the suggested fix? We're looking forward to hearing from you. Kind regards

@hmmmm Hello! The remark from blknit suggests that you are using a Windows system. First of all, flush the DNS resolver cache (only if you have Windows). If the problem is not fixed after the flush, you might check that: - you don't have DNS leakage on your system (you may use http://www.dnsleaktest.com) - your system is not compromised (scan for malware, check hosts file) - your system, after the connection, is capable to contact the VPN DNS address (see here for further details: https://airvpn.org/specs). We're looking forward to hearing from you. Kind regards

@hmmmm Messages removed for spam. Please do not spam, watch your language and do not insult. This forum is aimed to give proper support to AirVPN customers and non-customers and must remain free from insults, flames and any other kind of spam. Kind regards

Hello! Good, just run it and it will prompt you to install or upgrade OpenVPN. Kind regards