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Hello! You can use the "Contact us" form or e-mail us directly, address info (at) airvpn (dot) org Kind regards

Hello! Yes, of course. In this case you will need to forward ports on our servers (please see Remote Port Forwarding on the FAQ) but not on your router. Kind regards

Hello! (1) You can test all the servers in order to determine which one can give you the best performance. (2) You can use the DNS servers you prefer. Information about the private network are available here: https://airvpn.org/specs Kind regards

Hello! In order to receive files Miranda listens to configurable ports: you can configure listening ports in menu "Options", entry "Network". Just pick those ports so that they match the ports that you have remotely forwarded on our servers. Kind regards

Hello! It appears there are problems with the TUN/TAP interface (TAP-Win32), that is the virtual network adapter used by OpenVPN. Assuming that OpenVPN has sufficient privileges to access the interface, it might be a Windows problem in properly resetting the default gateway after an OpenVPN disconnection. This would also explain why you sometimes need to reboot the system to regain connectivity. Try the following command (with administrator privileges) after a disconnection to check whether it solves the problem without a reboot: ipconfig /renew For additional information about various TUN/TAP issues: http://my.anuson.com/knowledgebase/1/VPN---All-platforms Kind regards

Hello! Please publish (or send us privately) the connection logs. They can be very useful for troubleshooting. We're looking forward to hearing from you. Kind regards

Hello! Ok, your question was not understood. You can achieve your aim with a variety of solutions. As far as we know, one of the simplest options for Win7 is the following: http://www.readwriteweb.com/archives/how_to_turn_your_windows_7_computer_into_a_wireles.php Disclaimer: please note that we have not tested the configuration that is described in the article and that we have not tested the suggested software. Kind regards

Hello! In general you don't need to do anything. The routing table pushed by our servers will not affect internal communications on your LAN. Just check whether there is a conflict between the IP addresses of your LAN and those of the VPN: https://airvpn.org/specs/ Kind regards

Hello! We are not going to unblock outbound port 25 because the spam problem is a plague which may bring down quickly entire VPN infrastructures. We thank you for your purchase and we value it, we would recommend that you switch to a serious e-mail provider (an e-mail provider which gives access to only unencrypted connections to SMTP servers on port 25 should be considered unsafe) anyway please do not hesitate to ask for a refund if this block is unbearable for you. Kind regards

Hello! Please make sure that OpenVPN can find the air.ovpn file. Please check path and permissions. Kind regards

Hello! We can't reproduce the behavior. That test is fine and shows the exit-IP address of the VPN server a client is connected to and the IP address in the virtual private network. Please check for leaks and malware on your system. According to your OS, you might also want to read this thread: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 Kind regards

Hello! Yes, of course. We don't discriminate against any protocol or application. You don't need any particular configuration, just launch Skype after you have connected to an Air server. Kind regards

Hello! Please read here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=30&Itemid=142#2010 Kind regards

Hello! You can specify the port and the protocol with our configuration generator. If you wish to change manually the protocol, edit the configuration file, find the directive "proto" and change it according to your preferences: proto tcpor proto udp Kind regards

Hello! We don't advertise minimum speed. Nobody in the world can do that on the Internet. We advertise, and we guarantee, a minimum allocated bandwidth. We have moved your message to this thread so that you can find more info. Try port 80 TCP, usually it is not capped by providers. In order to select it in the Air client, first select a server, then click on the "Modes" tab, pick the port and click "Enter". Kind regards

Hello! Can you please send us the connection logs? Kind regards

Hello! No, we don't keep logs and we don't have such information. We don't monitor connections and we are not interested in doing it, in order to preserve our status of mere conduit of data and not to potentially infringe any privacy and data protection EU requirement. If you suspect that some of your actions may lead to potential copyright infringement, using a server outside the USA is a courtesy to us to make our job easier against claimed and unproven infringement notices. Because Google IP geolocation system wrongly identifies Vega exit-IP in Hong Kong. There's nothing we can do about that. Yes, 1 exit-IP per server shared among all users. And no, they can't be implicated, of course. Liability is personal and a VPN exit-IP address does not identify a person. Besides, keep in mind that in the EU (due to a severe lack of IPv4 addresses) several ISPs already put all their customers behind NAT with shared IP addresses. For further documentation about legislation in various countries on this issue, you might be interested in past cases pertaining to TOR exit-nodes. Please do not hesitate to contact us for any further information Kind regards

Hello! Yes, of course, but not here: please use the "Contact us" form in the "Support" menu. Kind regards

Hello! If you used the "Contact us" form, you will receive an e-mail. If you used the "HelpDesk", you can watch the ticket status at any time. If you used the forum, you will have to browse the forum (you will receive also update e-mail notifications about the thread if you ticked the appropriate option). Kind regards

Hello! We are not aware of what kind of tests Google performs to determine your speed, anyway nothing to be worried about. IP geolocation is not very precise on several services. Kind regards Paolo AirVPN

Hello! Please launch Airvpn client only or OpenVPN only. You can connect either with the first or the second (the client is an OpenVPN wrapper with additional commodities) but you can't try a connection with them both at the same time. About the "already connected" problem, can you please send us the connection logs? Kind regards

Hello! Thank you for your subscription. Please see Terms of Service, point 9. Kind regards

Hello! Therefore it looks like something which is probably running with administrator privileges modifies your configuration. You should check Windows setup and applications like antivirus, firewall, "security" monitors, malware etc. Kind regards

Hello! Please check TAP-Win32 adapter, not virtual port. See also here, section "Troubleshooting": http://support.real-time.com/open-source/openvpn/index.html OpenVPN recommended version for Windows is 2.2.2. Version 2.0 for Windows is very old and had some rare but tedious bugs also related to the TUN/TAP adapter. A bug related to the adapter (in Windows systems only) was re-introduced in the 2.2.1 version, fixed with 2.2.2. http://openvpn.net/index.php/download/community-downloads.html Kind regards

Hello! Please see the FAQ for detailed instructions on torrent clients: https://airvpn.org/faq Do not hesitate to contact us for any further information. Kind regards