Staff

Hello! It's technically impossible to give out any password: they are encrypted and therefore can't be known by Air administrators or anybody else. Kind regards

Hello! You can't remotely forward ports Kind regards

Hello! The Air client logs do not show any particular problem, except an odd triple PUSH just after the initial handshake. The Tunnelblick logs show just one "Replay-window backtrack occurred [1]", which is not worrying. It might be an apparently random DNS problem. Please try to force 10.4.0.1 DNS server to test whether the problem is solved (please see here, especially if you change connection port: https://airvpn.org/specs ). Kind regards

Hello! This is totally normal and it's related to how Windows checks network "access". Additionally, you might secure your connection against leaks in case of unexpected VPN disconnection. As you probably have already seen, we have a complete guide for Comodo for Windows to achieve this purpose. Kind regards

Hello! If it is, you should be able to solve it with Tunnelblick. It's definitely worth a try. If you test it, please send us the logs at your convenience if you find any issue. Kind regards

Hello! Can you please send us the complete Viscosity logs? From the piece of logs you have sent us, Viscosity is very clear about it: Kind regards

UPDATE After further investigation, you should be able to accomplish your task simply adding in the routing table specified above the following IP range: 208.79.64.0/22 Kind regards

Hello! Can you please make sure that you properly copied & pasted the .ovpn configuration file generated by our configuration generator, and that it is accessible by Viscosity? Kind regards

I am running android 4.0.4 (ICS), it is rooted, and I had downloaded the openvpn-settings as per instructions on your site. Thank you Hello! Please edit your .ovpn configuration file, and add the following line: log-append /airvpn.log> [press ENTER at the end of the line] The directive "log-append" will create and append logs for each connection. If you wish to create a new log at each connection, please use "log" instead of "log-append". Pick an appropriate path and filename, for example: log /sdcard/openvpn/airvpn.log You will find the logs in the specified file. Kind regards

Hello! The logs show various and severe connectivity problems from your client to our server. They are usually caused by extremely high latency and ISP line long (>60 seconds) dropouts. First of all, please try a connection to a TCP port on different servers and compare the outcome. We're looking forward to hearing from you. Kind regards

Hello! In order to help us troubleshoot the issue, can you please enable the connections stats from your panel (menu "Member Area"->"Settings")? Can you also please send us the connection logs when the problem occurs? Kind regards

Hello! You can follow the instructions for DD-WRT (except in the first part pertaining to DD-WRT firmware choice, of course). You will find all the relevant parameters and instructions to generate configuration, key and certificates with our configuration generator. Direct link: https://airvpn.org/ddwrt Kind regards

Hello! Is DNS resolution ok on Windows and Mac? Can you please send us the connection logs of your various devices (Air client logs for Windows, Viscosity logs for Mac OSX Lion)? Kind regards

Hello! You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way. Kind regards I apologize for being so hasty, I never saw a request for logs. I'm new to using vpns and was frustrated that I couldn't seem to get yours to work while having no problems with others. If you haven't already started the refund process, there is no need to, while I appreciate the thought, Hello! The refund procedure requires that you give us some information, such as payment processor you used to subscribe and account with which you delivered the payment. Just don't answer to the e-mail requiring such information and the procedure can't proceed. In order to answer properly, we kindly ask you to let us know: your Android version, whether your device is rooted or not, and what you use to connect to an OpenVPN server (for example, do you use openvpn-settings?) We're looking forward to hearing from you. Kind regards

Hello! You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way. Kind regards

Hello! In addition to FPyro post, you can also find a step by step tutorial on the FAQ https://airvpn.org/faq Kind regards

Hello! This is strange indeed. We need to investigate further as soon as possible. We need to know the listening port for your uTorrent and the server(s) you use. In order to preserve your privacy, please give us these data privately through the "Contact us" form, or write directly to info@airvpn.org. Please enclose the link to this thread to speed up the investigation. Kind regards

Hello! The above line shows a clear problem: we have no server with that entry-IP address. How did you generate your configuration file? The routes commands are wrong... to begin with, where does that impossible 1104.49.11.144 come from? Most probably you need to generate a proper configuration file with our configuration generator. Kind regards

Hello! As declared, outbound port 25 is blocked to prevent spam. You can use any other port supported by your SMTP server. You should switch anyway to "SMTP over SSL/TLS" for security reasons. Kind regards

@bgates Hello! Maybe you have multiple OpenVPN instances running? Can you please check? Kind regards

Hello! This is not normal. Can you please check that the matching router ports are not forwarded? You should un-check them: you wish that uTorrent listens to the port you tell it to listen to. It's just fine, you can leave that rule, it does not compromise your anonymity layer. Kind regards

Hello! Thank you. Just checked YouTube from Leporis and unfortunately you're right, while the access to the website works, the video download is inhibited. It may be an IP problem, yes. Leporis is very young, so chances are that it has been assigned an exit-IP address which caused abuses from the previous "owner". We'll look further into it and investigate YouTube policies to see whether it is possible to apply for IP-block removal. Kind regards Hello! The problem is solved. Probably it was a temporary ban from YouTube to Leporis exit-IP, or just a technical issue. Kind regards

Hello! We don't detect any problem. Can you please tell us which servers and ports you're using? Kind regards

Hello! In order to provide a better service, we are working to bring access to geo-discriminatory services also from the servers which are located outside the specific country. The additional feature may be useful to all the users which would like to access a geo-discriminatory service in a country, while being connected to a server on another country. Furthermore, this service provides the option to access services in a country where there is no Air server. We have some countries available and we will be glad to "use" them against geo-discriminations. This idea was born when one of our kind customers warned us about the IP block of The Pirate Bay website performed by one of our UK ISP (with which, hopefully, we will never make business again). It was the first time we saw such a blatant, not enforced by law Net Neutrality violation in a datacenter, worsened by the fact that nowhere in the policy or in any other place the IP block was mentioned. After having solved the problem, the expansion of the idea was obvious. Experimentally you can test CBS on Castor (NL) and Pandora on Serpentis (SE). CBS discriminates against non-USA IP addresses, while Pandora against a lot of different country-IP, including Sweden. You are now able to access CBS even when you're connected to Castor and Pandora even on Serpentis. Remember, this is still at an experimental stage. http://www.cbs.com http://pandora.com Please do not hesitate to give us your feedback, let us know what you think of the service and how it works, and also let us know whether you like to have access to some geo-discriminatory service if located in a country where there are no Air servers. Kind regards

Hello! Please see our real time servers monitor: https://airvpn.org/status Kind regards