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Hello! Is the above the complete logs output by Tunnelblick...? Nothing else? Kind regards

Hello! Tunnelblick 3.2.8 is not compatible with Mac OS X 10.8.x. Please upgrade to an appropriate version: http://code.google.com/p/tunnelblick/wiki/DownloadsEntry?tm=2 Kind regards

Hello! Please send us the complete Tunnelblick logs at your convenience. Kind regards

Hello! Actually your account IS connected to some server since some hours ago and it is exchanging successfully data. Kind regards

Hello! As you may have seen from the linked instructions, Comodo says "MAC Any" when you select "Any IP Address". Yes, that's the way to tell Comodo to generate logs for a rule when that rule is fired. Yes, DNS leaks are a typical Windows problem, because Windows lacks the concept of global DNS. Maybe you need to re-read the global rules tutorial and guide? Also, please send us the screenshots of your Comodo global rules and network zones. Kind regards

Hello! In order to change DNS on Windows 7 please see here: http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html The DNS IP addresses you need to set on your physical interface after the connection to the VPN are: 10.4.0.1 10.5.0.1 About ESET, if you just wish to block ONLY your torrent client, maybe you can replicate a block rule for your p2p client, blocking for it any connection NOT coming from the IP range 10.4.0.0-->10.9.255.255. Kind regards

Hello! Yes, it's in the XML configuration file (you can see its name and path through the logs). The displayed order is fixed by the server. The next release of the client will address this and also several little issues. Kind regards

Hello! The problem has been addressed. Normal connectivity should be totally restored. Please do not hesitate to write here or contact us if you still experience issues. Kind regards

We are experiencing an issue with the backend servers and we are working to solve it. Kind regards

Hello! Apparently Tunnelblick/OpenVPN receives the OpenVPN server push but does not execute the route commands. Please see here for some considerations: http://code.google.com/p/tunnelblick/wiki/cConnectedBut If everything else fails, please try to uninstall Tunnelblick and upgrade to Tunnelblick 3.3beta21: http://code.google.com/p/tunnelblick/wiki/DownloadsEntry?tm=2 Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Germany is available: Velorum. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the Netherlands is available: Ophiuchi. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA is available: Andromedae. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Germany is available: Aquilae. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! That setup was the answer to how to hide both your real IP address and your traffic to our servers. Each setup has its pros and cons, there's not an "optimal" setup for every case. First of all, you need to define what adversary you have to face. Please see http://en.wikipedia.org/wiki/Domain_Name_System A DNS leak is meant as a DNS query sent out by a system (where an OpenVPN client runs) unencrypted, i.e. outside the tunnel. Typically it happens on Windows systems because Windows lacks the concept of global DNS, so each card can have different DNS IP addresses. Another kind of DNS leak (which is not properly a leak) is when a computer uses as nameserver the router DNS IP address. In this case, it's correct that the DNS query will go to the router, which in turn sends it out unencrypted to its own DNS servers (exception: if the router runs its own, autonomous DNS). This is a particular case which also Linux, Mac and *BSD users must be aware of. Currently not as safe as those provided by a firewall. Kind regards

Hello! You're right. We are working on that. Kind regards

Hello! Pavonis is in a datacenter located in Chicago. Please try connections to different ports in order to make a performance comparison, just in case your ISP caps bandwidth on outbound port 443 UDP. Kind regards

Hello! The configuration allows the client to remain always connected and to retry connections in case of accidental disconnection. If you had to reboot the router, maybe it had crashed? Kind regards

Hello! The TUN/TAP interface does not come up. Can you please try to uninstall completely OpenVPN and re-install it, making sure to authorize the installer to install all the drivers? [EDIT] If you run Windows 8 please install OpenVPN 2.3_rc1. http://openvpn.net/index.php/open-source/downloads.html Kind regards

Hello! Our servers push routes and gw so that your device traffic will be entirely tunneled without any further configuration. If the client shows "0" traffic but you're exchanging data, something might be wrong. First of all, connect to an Air server, then open a browser and browse to our website. Check that the bottom central box is green and says "Connected!". If it's red, please send us your client logs (right-click on the Air dock icon and select "Logs", then "Copy to clipboard" and finally paste here) at your convenience. Kind regards

Hello! If you want to prevent only DNS leaks on Windows without firewall and without altering any other network configuration, a quick method is forcing your network card to use 10.4.0.1 as primary and 10.5.0.1 as alternate DNS server IP, once you're connected to an Air server. Kind regards

Hello! No particular configuration is needed for uTorrent. For additional security, you can perform the following test: http://checkmytorrentip.com Please see here: https://airvpn.org/faq#port_forwarding and here: https://airvpn.org/faq#p2p Kind regards

Hello! Thank you for the information, we'll investigate accordingly. Kind regards

Hello! DNS leaks are definitely possible with Windows. Please see here to secure your connection against any leak (including DNS leaks and leaks on case of unexpected VPN disconnection): https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

Hello! Thank you! It's fine, take it as your "grace period". Kind regards