Staff

Hello! Each Air server has one unique exit-IP address. So choose a single server (or multiple servers if that service may accept more than one single IP) and communicate to the service the exit-IP of that server. In case of any doubt, please tell us the server(s) you have chosen and we'll give you the IP address. Please note that while the exit-IP address usually remains always the same, we don't guarantee that the exit-IP address of a server will forever be the same, and we don't guarantee that a server will continue working forever. For example, at the end of december the entire Omicron datacenter will be dismantled and Omicron exit-IP will be gone forever. In our three years activities, we have lost more than 20 servers for fights against copyright trolls or panicked ISPs. Almost certainly Real Debrid will accept sporadic IP addresses changes (if not it would not deserve any consideration). Thank you! Kind regards

Hello! Please make sure that no antivirus or firewall is blocking it or incoming connections to it. Also programs like PeerGuardian and PeerBlock can block it if you use a blocklist which includes Air servers IP addresses. Kind regards

Hello! The Air client is portable and does not need installation. You can paste it wherever you wish. Look for "airvpn.exe" in your HDD if you "lost" it. Kind regards

Hello! Probably the client is not listening to the same remotely forwarded port. On our side we checked that the ports are correctly forwarded and that the packets are forwarded properly, and we confirm you that it's all right for your account in the server it is currently connected to. [EDIT] Please note that one of your ports is forwarded only "in UDP", while the other only "in TCP". If you use one of them for uTorrent, you might like to set it to "TCP/UDP", since uTorrent, as far as this admin knows, uses both protocols for the check and the display of the token. Kind regards

Hello! No, uTorrent should show a green token. Kind regards

Hello! Sorry, the correct link is: https://airvpn.org/faq#p2p If you use the TOR browser you will be visible on the Internet with the TOR exit-node IP address, not with the VPN server exit-IP address, so it's just fine that you get a red box Kind regards

Hello! Thank you for your nice words! If your ISP disconnects you, there's nothing we can do unfortunately, you should contact your ISP customer service. If it's a stability problem, due for example to packet loss, please try a connection to port 80 TCP. Feel free to send us your client logs when you suffer a disconnection, they might help to troubleshoot the issue. Kind regards

Hello! Please make sure that you have inserted the iptables rules reported in the "DD-WRT firewall rules" section in https://airvpn.org/ddwrt so that they are inserted when the tun+ interface comes up with the OpenVPN client. After that, if the router still fails connection and the logs are the same then please proceed to re-flash the firmware. Kind regards

Hello! The Network Zones look fine, please now attach also a Global Rules screenshot. Kind regards

Hello! Just a glitch, the above must be 10.x.0.0/16, for example sudo ipfw add 05100 allow ip from 10.5.0.0/16 to any Kind regards

Hello! Is the RDP listening to a port which has been remotely forwarded on our servers? This is necessary to allow incoming connections. You can then reach your remote desktop behind the VPN to : You can also remap the remote port to a different local port for your convenience from your web control panel (menu "Member Area"->"Forwarded Ports"). Kind regards

Hello! About TLS auth: leave it inactive. You imported both the server certificate (ca.crt) and the client certificate (user.crt), right? Do you have the (attempted) connections logs? Kind regards

Hello! Did you already follow the instructions here: https://airvpn.org/faq#p2p If so, please also make sure that uTorrent UPnP and random port at each start are unticked. Please verify that uTorrent listens to the correct port. Kind regards

Hello! Wait, the admin meant the iptables rules for your DD-WRT router, according to the instructions. Kind regards

Hello! It seems that you're trying to run your router as an OpenVPN server. Is it possible to set it in client mode? Also, you need to change the auth mode to server/client certificates and client key. In the archive prepared by the configuration generator you find them with the names ca.crt, user.crt and user.key. While from your message certificates appear to have been pasted, your key does not. You should find a field to insert also your key (user.key). Kind regards

Hello! You can use the same rules with the addition of an unconditional "allow" rule toward port 443, in order to let the TOR proxy communicate in the TOR network. This adds a risk, i.e. letting communications toward port 443 TCP (so https, for example) in any case. In case of unexpected disconnection for example a browser will continue to be able to communicate with https web sites. The "last 3 characters" you refer to are mandatory: they are an integral part of the routing prefix expressed in CIDR notation (accepted by ipfw): http://en.wikipedia.org/wiki/Netmask Kind regards

Hello! We have never arrived to that stage. We first ask technical proof of their claims, which implies a competent, technical and exhaustive explanation about how the IP collection and processing happens, before we evaluate anything else. Nobody has, so far, answered. Kind regards

Hello! You can use any server you like. Sharing CC licensed content is perfectly legal and no false positive or deranged persons madness can change that. Of course you will not be bothered in any case, regardless of the server you pick, this is a part of our job and you don't have to worry about anything. Kind regards

Hello! It looks like Microsoft or the hardware vendor omitted to run by default some essential services, although we have reports that this is not the case in some Windows 8 versions. In this case, you might have a Windows 8 version which does not run (at the startup) the Netman service. Try to launch the service before launching the Air client or OpenVPN. Please see here: https://forums.openvpn.net/topic10013.html#p22546 Kind regards

Hello! Please send us the client logs. Kind regards

Hello! You need OpenVPN 2.3_rc1 and (optionally) the Air client for Windows 8: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=5827&Itemid=142#5834 We will soon publish the new package for Windows 8 in the Windows page, in the meantime please use the link above to download everything you need. Please note that you might like to uninstall OpenVPN 2.2.2 or older before installing 2.3_rc1. Kind regards

Hello! dd-wrt.v24-18774_NEWD-2_K2.6_openvpn.bin is reported as working. Before re-flashing, please check your iptables rules (just in case...). You might also like to read this thread: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3948&limit=6&limitstart=12&Itemid=142#4002 Kind regards

Hello! From the logs, it appears that you have one of the bugged DD-WRT OpenVPN firmwares. A re-flash of a different firmware version should solve the problem, what is you router model? Kind regards

Hello! Of course, please connect with account "Wamir". Kind regards

Hello! OpenVPN can't find the files: ca.crt user.crt user.key Please make sure you have pasted them all in the Tunnelblick configuration directory. Kind regards