Staff

Hello! Your account was activated to premium status immediately after the payment and the instructions e-mail was sent as well. Anyway you can access the instructions here: https://airvpn.org/enter FAQ are available here: https://airvpn.org/faq The servers monitor is available here: https://airvpn.org/status Guides to secure your connection against leaks in case of unexpected disconnection are permanently linked in the announcement section of the forum: https://airvpn.org/forums Our ToS and Privacy Policy are linked at the bottom of our web pages. Kind regards

Hello! Please see here: https://www.torproject.org/docs/faq#TBBSocksPort Once you can predict the proxy listening port, just set the same port in our configuration generator (or modify the configuration file accordingly). Kind regards

Hello! It depends especially on how many trial requests we receive. If you have not received an answer to your trial request, please re-send it after November the 4th. Please note that a trial request message must have the correct subject and that only one trial can be requested. Kind regards

Hello! Outbound port 25 is blocked to prevent spam. This is the only non-neutral constraint on our servers, it is absolutely necessary because spamming would cause a quick blacklisting of all of our IP addresses. The solution is quite straightforward, just use a different port and use SMPT over SSL or other forms of encryption/authentication. Clear text SMTP handshaking and mail sending must be avoided at all costs in any case. Kind regards

Hello! You need to make sure that your proxy is running and listening to port 9050. Please see here: https://www.torproject.org/docs/faq#TBBSocksPort Kind regards

Hello! We're glad to inform you that OpenVPN 2.2.2 and OpenVPN 2.3-beta work swiftly on Windows 8, so this OS is already supported. Kind regards

Hello! The MAC address of your computer card is not transmitted to the Internet (it is not a part of the network layer packets). Your computer network card MAC address is visible only inside your LAN/WAN. Your ISP can't see your computer network card MAC address. It can see your router/modem MAC on its first hardware device because that is an ARP domain between your router and the ISP's domain router. So, AirVPN and AirVPN providers can't see neither your computer MAC address nor your router MAC address, simply because they don't receive it in any way. Kind regards

Hello! Yes, it is. Please note that since Tails forces all connections over TOR, you will have a connection over OpenVPN over TOR, not a pure over OpenVPN connection. This adds security at the price of poor performance. If you wish a pure OpenVPN connection (i.e. not over TOR) in Tails, you can easily have that, please read here: https://tails.boum.org/forum/how_to_install_openvpn__63__/ Proceed with caution. Kind regards

Hello! Please try to limit your upload speed. We don't shape traffic at all, so it might be an ADSL problem (if you're on an asymmetric line), since a too high upload bandwidth will "strangle" your download bandwidth. PeerBlock/PeerGuardian blocking lists have been reported to cause a lot of troubles in our network (because some of those lists block a huge amount of perfectly legitimate IP addresses, including some of our servers IP addresses). If you're running this type of programs, try to disable them. Finally, if you're using Windows and the Windows firewall, please check that it does not filter your torrent client on ANY network. Even though the torrent client is authorized on some network, it might be filtered in other ones (when you enter the Virtual Private Network, you're in another network). Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA (Phoenix, Arizona) is available: Pegasi. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Probably so, it depends whether their proxy accepts any kind of connection or it is restricted. Anyway, you might prefer to use TOR proxy to establish a connection over OpenVPN over TOR, in which case you would not need to subscribe to any service and you would obtain a much higher security: https://airvpn.org/tor Kind regards

Hello! We're sorry, currently we don't provide any proxy service. Kind regards

Hello! Maintenance ended, Castor is online. Kind regards

Hello! The configuration generator will take care of that, just select the proxy type you wish to use. The embed option allows you to embed key and certificates together with the configuration file instead of having separate configuration, certificates and key files. Kind regards

Hello! You can find the guides to do that in the permanent links of the announcement section of the forum. Just pick the appropriate guide according to your system. Kind regards

Hello! You can't, unless you tunnel OpenVPN over a proxy or over SSL or over SSH. However there's no need to do that, VPNs are commonly used at every level, from small to big companies, from ISPs to private citizens. Virtual Private Networks are just parts of the Internet. Their usage is not only legal but usually highly recommended and sometimes also mandatory. Kind regards

This is just to bring the thread up. Kind regards

Hello! Does it happen on ALL Virginis ports? Currently we are not able to detect any problem on Virginis. Maybe you're running some PeerBlock-like application that disrupts communications from your device to Virginis...? Also, you might check your firewall rules, just in case. Kind regards

Hello! Cute observation. Given the stated conditions, theoretically there's no security problem at all. We're going to test it under the security point of view in the next days and we'll update the thread. Kind regards

Maintenance started at 11.45 AM CET+1. Kind regards

Hello! Yes, we don't detect any problem with the configuration generator, it appears to work just fine. Can you please describe the exact operation your perform? Can you please also tell us whether you access our Luxembourg or Holland frontend when you generate the file? Kind regards

Hello! Of course not. One thing is routing packet, another thing is being able to know the packet payload and the real origin and destinations of packets. OpenVPN encrypts your outgoing packets before they leave your connected device and decrypts incoming packets only when they are inside it. Your ISP can't see: - the packets payload (content) - the outgoing packets real destinations - the incoming packets real origins - the applications and protocols you use over OpenVPN - the real source and destination ports Your ISP can only see a flow of encrypted packets to and from one of our servers, on the same two ports. That's the essence of a VPN. Kind regards

@koththegod Hello! Can you please make sure that no program is blocking Tunnelblick/OpenVPN? Check for firewalls and Little Snitch-like programs. Kind regards

Hello! Can you please send us the complete newly installed Tunnelblick logs? Kind regards

Hello! Court order or not, your traffic can't be decrypted by your ISP when you're connected to our servers. Exactly. You might like to read here to understand which powerful adversaries our service can defeat and which not: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Normally adversaries like governments and criminal organizations do not have the power to defeat the service (if used correctly). You should use no proxy at all. Please see here for p2p performance optimization: https://airvpn.org/faq#p2p Yes, if you don't run any proxy, leave it to "None". Kind regards