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Not connected, Your IP: 3.227.239.160

Staff

Staff
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Everything posted by Staff

  1. Hello! Can you please make sure that you properly copied & pasted the .ovpn configuration file generated by our configuration generator, and that it is accessible by Viscosity? Kind regards
  2. I am running android 4.0.4 (ICS), it is rooted, and I had downloaded the openvpn-settings as per instructions on your site. Thank you Hello! Please edit your .ovpn configuration file, and add the following line: log-append /airvpn.log> [press ENTER at the end of the line] The directive "log-append" will create and append logs for each connection. If you wish to create a new log at each connection, please use "log" instead of "log-append". Pick an appropriate path and filename, for example: log /sdcard/openvpn/airvpn.log You will find the logs in the specified file. Kind regards
  3. Hello! The logs show various and severe connectivity problems from your client to our server. They are usually caused by extremely high latency and ISP line long (>60 seconds) dropouts. First of all, please try a connection to a TCP port on different servers and compare the outcome. We're looking forward to hearing from you. Kind regards
  4. Hello! In order to help us troubleshoot the issue, can you please enable the connections stats from your panel (menu "Member Area"->"Settings")? Can you also please send us the connection logs when the problem occurs? Kind regards
  5. Hello! You can follow the instructions for DD-WRT (except in the first part pertaining to DD-WRT firmware choice, of course). You will find all the relevant parameters and instructions to generate configuration, key and certificates with our configuration generator. Direct link: https://airvpn.org/ddwrt Kind regards
  6. Hello! Is DNS resolution ok on Windows and Mac? Can you please send us the connection logs of your various devices (Air client logs for Windows, Viscosity logs for Mac OSX Lion)? Kind regards
  7. Hello! You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way. Kind regards I apologize for being so hasty, I never saw a request for logs. I'm new to using vpns and was frustrated that I couldn't seem to get yours to work while having no problems with others. If you haven't already started the refund process, there is no need to, while I appreciate the thought, Hello! The refund procedure requires that you give us some information, such as payment processor you used to subscribe and account with which you delivered the payment. Just don't answer to the e-mail requiring such information and the procedure can't proceed. In order to answer properly, we kindly ask you to let us know: your Android version, whether your device is rooted or not, and what you use to connect to an OpenVPN server (for example, do you use openvpn-settings?) We're looking forward to hearing from you. Kind regards
  8. Hello! You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way. Kind regards
  9. Hello! In addition to FPyro post, you can also find a step by step tutorial on the FAQ https://airvpn.org/faq Kind regards
  10. Hello! This is strange indeed. We need to investigate further as soon as possible. We need to know the listening port for your uTorrent and the server(s) you use. In order to preserve your privacy, please give us these data privately through the "Contact us" form, or write directly to info@airvpn.org. Please enclose the link to this thread to speed up the investigation. Kind regards
  11. Hello! The above line shows a clear problem: we have no server with that entry-IP address. How did you generate your configuration file? The routes commands are wrong... to begin with, where does that impossible 1104.49.11.144 come from? Most probably you need to generate a proper configuration file with our configuration generator. Kind regards
  12. Hello! As declared, outbound port 25 is blocked to prevent spam. You can use any other port supported by your SMTP server. You should switch anyway to "SMTP over SSL/TLS" for security reasons. Kind regards
  13. @bgates Hello! Maybe you have multiple OpenVPN instances running? Can you please check? Kind regards
  14. Hello! This is not normal. Can you please check that the matching router ports are not forwarded? You should un-check them: you wish that uTorrent listens to the port you tell it to listen to. It's just fine, you can leave that rule, it does not compromise your anonymity layer. Kind regards
  15. Hello! Thank you. Just checked YouTube from Leporis and unfortunately you're right, while the access to the website works, the video download is inhibited. It may be an IP problem, yes. Leporis is very young, so chances are that it has been assigned an exit-IP address which caused abuses from the previous "owner". We'll look further into it and investigate YouTube policies to see whether it is possible to apply for IP-block removal. Kind regards Hello! The problem is solved. Probably it was a temporary ban from YouTube to Leporis exit-IP, or just a technical issue. Kind regards
  16. Hello! We don't detect any problem. Can you please tell us which servers and ports you're using? Kind regards
  17. Hello! In order to provide a better service, we are working to bring access to geo-discriminatory services also from the servers which are located outside the specific country. The additional feature may be useful to all the users which would like to access a geo-discriminatory service in a country, while being connected to a server on another country. Furthermore, this service provides the option to access services in a country where there is no Air server. We have some countries available and we will be glad to "use" them against geo-discriminations. This idea was born when one of our kind customers warned us about the IP block of The Pirate Bay website performed by one of our UK ISP (with which, hopefully, we will never make business again). It was the first time we saw such a blatant, not enforced by law Net Neutrality violation in a datacenter, worsened by the fact that nowhere in the policy or in any other place the IP block was mentioned. After having solved the problem, the expansion of the idea was obvious. Experimentally you can test CBS on Castor (NL) and Pandora on Serpentis (SE). CBS discriminates against non-USA IP addresses, while Pandora against a lot of different country-IP, including Sweden. You are now able to access CBS even when you're connected to Castor and Pandora even on Serpentis. Remember, this is still at an experimental stage. http://www.cbs.com http://pandora.com Please do not hesitate to give us your feedback, let us know what you think of the service and how it works, and also let us know whether you like to have access to some geo-discriminatory service if located in a country where there are no Air servers. Kind regards
  18. Hello! Please see our real time servers monitor: https://airvpn.org/status Kind regards
  19. Hello! We don't support IPv6 at the moment, so your IPv6 traffic will be "IPv6 over IPv4" when tunneled to our VPN servers. It should NOT cause such performance decrease, unfortunately your tests suggest the contrary. In our plans, full support to IPv6 is currently not planned in the next two months. Please contact us through our "Contact us" form, or write directly to info@airvpn.org explaining your issue (or just a link to this thread) so that we'll consider to refund you while at the same time keeping your account active for testing purposes, if you're interested. Finally, a couple of questions: do you detect such performance decrease when you use different devices (i.e. not the DS)? How does the DS connect to a VPN server? Kind regards
  20. Hello! You can set the Firewall Security Level to "Disabled". This will make every and each firewall rule inactive, even without rebooting, but will not prevent Comodo to startup. Your solution in the other message, on the contrary, will prevent Comodo completely to start at the subsequent reboot. Kind regards
  21. Hello! Can you please describe what you have done to prevent DNS leaks? Also, please send us the OpenVPN logs. Kind regards
  22. Hello! Probably you have blocked DNS resolution when you are not connected to the VPN (preventing therefore DNS leaks, and that's fine). The Air client needs to resolve airvpn.org in order to show you the servers list, download certificates etc. You have various options to solve the issue: 1) Use OpenVPN or OpenVPN GUI instead of the Air client or 2) Add to your hosts file the following line: 46.105.19.36 airvpn.org This line resolves airvpn.org to the correct IP address, rendering a DNS query unnecessary. or 3) Secure your VPN connection with Comodo firewall in order to prevent every leak, not only DNS leaks, in case of unexpected VPN disconnection. https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards
  23. Hello! Let's check the server(s) first. Which server(s) do you use for uTorrent? Kind regards
  24. @okcmallrat The IP ranges published list is not correct, it includes too many IP addresses not belonging to Neflix, please ignore it. Kind regards
  25. Hello! You can send them where you prefer: here on this thread (cut sensitive information), on the "Contact us" form or on the Help Desk. Kind regards
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