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Hello! Pick a server and before the connection please click on the "Modes" tab and select a port. Then click "Enter". Kind regards

Hello! That's 443 TCP, not 443 UDP. What happens if you try connections to different ports, for example 80 TCP and 53 UDP (and yes, also 443 TCP)? Kind regards

Hello! Apparently it is a problem on your end, all the VPN servers are up and running. Might there be anything blocking outbound port 443 UDP? What happens if you try connections to port 80 TCP and 53 UDP? Kind regards

Hello! It seems that you don't get a reply from Sirius. However we do not detect any problem with it, clients are connected and are connecting just fine on port 443 UDP and any other port. Can you please try to change connection port and also try connections to different servers? Kind regards

Hello! Of course, please start from here (menu "Enter"): https://airvpn.org/enter Please click on your system and follow the instructions. Do not hesitate to contact us for any issue or information. Kind regards

Thread up.

Hello! The TUN/TAP interface does not come up correctly. Since some days ago you had no problems, some modification has surely been performed on your system. Kind regards

Hello! Please note that if you wish TOR over Air, you have first to connect to an Air VPN server WITHOUT a proxy, then use the TOR browser (or any other program configured to connect over TOR). You will have TOR over Air (Air servers can see your real IP address but can't see your traffic). If you need Air over TOR (the Air servers can't see your real IP address but can see your unencrypted traffic, while TOR exit nodes can't see your traffic, still encrypted by OpenVPN) please follow the instructions: https://airvpn.org/tor Kind regards

Hello! You can find the hosts file here: C:\Windows\system32\drivers\etc\hosts Please launch a text editor with administrator privileges, open hosts and in order to allow "airvpn.org" resolution even when disconnected from the VPN add to your hosts file the line 85.17.207.151 airvpn.org [press ENTER at the end of the line] Save the file and close the editor. Kind regards

Hello! Do you run anything that can interfere, such as PeerGuardian/PeerBlock, Malwarebytes? We are totally unable to reproduce this problem and this problem has never been reported by anyone. Just in case, is there anybody else reading who's experiencing the same? Kind regards

Hello! Considering the logs and the symptoms, it looks like a line issue. It does not seem a connection or a Windows 8 problem at all. Which server were you connected to? Does the problem occur on every server? Also, please try connections on ports 80 TCP and 53 UDP, just in case your ISP applies a port shaping after some traffic flowing to/from outbound port 443 UDP. Kind regards

Hello! What is your exact Windows 8 version? Can you please send us your client connection logs? Kind regards

Hello! Can you please send us the content of your hosts file? Kind regards

Hello! At your convenience please send us a screenshot of your Comodo global rules and network zones. Kind regards

Hello! Theoretically this can be done on any VPN, proxy, TOR etc. service and without limitations on the customer's country IP address. If you can't afford to run such a risk (or trust us) you need to hide your real IP address to our servers and datacenters even while you're connected. This can be easily done as explained here: https://airvpn.org/tor You might also like to read here (partition of trust and further considerations): https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=54&limit=6&limitstart=6&Itemid=142#1745 Kind regards

@maremosso Hello! The VPN provider you have quoted is perhaps talking about PPTP which obviously have issues with PPPoE. OpenVPN is perfectly capable to establish tunnels in PPPoE connections (and actually thousands of people around the world do that). Air is based on OpenVPN and for security reasons has never provided and does not provide PPTP access. Kind regards

Hello! Have a look at the mail services provided by Autistici/Inventati (A/I): http://www.autistici.org/en Kind regards

Hello! We're sorry, currently we do not provide any proxy service. In the beginning of 2013 we will be offering additional services, however these services will be based on strong encryption. Kind regards

Hello! The rule is mandatory if you wish to communicate within your network. In this case just allow communications with your network gateway IP address. Yes. Yes. Comodo reports in the rule description "MAC Any" when you select "Any Address". Kind regards

Hello! It definitely looks like a false positive. Kind regards

Hello! Do you have a green token on your torrent client (i.e. is the client able to receive incoming packets)? Also, please make sure that you are not running anything that can impair performance: PeerGuardian/PeerBlock, Malwarebytes, misbehaving antivirus and similar programs. Finally, please check your firewall logs in order to determine whether your client is blocked by it when inside the VPN. Kind regards

i'm not using a router flashed with dd-wrt or tomato. Hello! Before anything else, please try connections to different ports (try 80 TCP and 53 UDP) just to make sure that your ISP is not capping bandwidth on outbound port 443 UDP (port shaping). Kind regards

Hello! Try to change connection port, chances are that the public library caps bandwidth on 443 UDP. If your only purpose for the VPN is playing online games in a public library which tries to block online gaming (maybe for a good reason, under a public library point of view?), also evaluate whether to ask for a full refund. In any case, the problem is on your "shitty" side, not on our servers. Our servers have top hardware and are located in network neutral datacenters with Points Of Presence directly connected to tier1 providers. Kind regards

Hello! We inform you that Omicron datacenter will be dismantled on 31 Dec 2012. Therefore the server Omicron will be dismissed. In Germany, Omicron is replaced by Aquilae (1 Gbit/s) and Velorum (1 Gbit/s), in addition to Tauri (1 Gbit/s). We recommend that you disconnect from Omicron at your earliest convenience and anyway not later than 31 Dec 2012 23:59 (CET). Kind regards

Hello! We're glad to inform you that the issue has been solved. Kind regards