Staff

Hello!

I have set up my Comodo firewall as per the instructions available in here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 and the setup appears to be working fine, DNS leak tests look good and no traffic goes through when the VPN is down.

However, I can't get the Tor Browser Bundle to work. When I try to start Tor it tries to connect to ports 9051 and 52*** (last three digits vary) TCP on my computer (127.0.0.1) and even though I allow these connections Tor does not start successfully. Should I make changes to the firewall configuration or add some port forwarding settings to be able to use Tor while connected to the VPN? My Comodo firewall was a clean install and the only rules and networks set in the program are those listed in your guide.

Thank you for your help.

Hello!

You need to add the following rule:

Allow TCP Out From MAC Any To MAC Any Where Source Port Is Any And Destination Port Is 443

which is to allow connections to the TOR network before you connect to an Air server.

Please not that the above rule introduces a potential leak: if the VPN connection goes down, your browser will still be able to connect to https web sites (outbound port 443 TCP).

Kind regards

Hello,

For about over a year now, I have been buying subscriptions month by month via bitcoin so that I can keep renewing accounts and changing my ID. I went to re-register and it shows out of stock and there is only 3 month and one year.

Have you changed your subscription policies as of late?

Hello!

Thank you for your decision.

There's no change, our authorized reseller is just momentarily out of stock on 1 month coupons.

Kind regards

Hi

This is really good vpn?

I'll be very objective

I can download movies of minors having sex

and material protected

invade sites

never my data will be delivered to justice?

thank you very much

Hello!

Please read carefully our Terms of Service. You are not allowed to use our service to infringe directly or indirectly, or aid or abet the violation of, any human right enshrined in the ECHR, even if you live in a country which is not bound to the ECHR. You have additional limitations in the service usage. When you subscribe to the service you accept our Terms of Service and you are bound to respect them. If you don't agree with them, you are not allowed to use the service. We are a mere conduit of data and we act accordingly.

Kind regards

Hello

using tor + air vpn

any browser works? chrome? have to configure something? download something?

Hello!

Yes, any browser that has been configured to connect over the TOR proxy. The TOR Project team releases the "TOR Browser Bundle", a very friendly bundle which includes an highly customized Firefox (Aurora) which does not need any modification. The browser is customized to connect over TOR and includes privacy and anonymity enhancements. The bundle is portable and includes everything you need to enter the TOR network with a few clicks.

and p2p or skype / msn works

thank you

You can only tunnel TCP over TOR, not UDP. For many more information, please browse the TOR Project web site:

https://www.torproject.org

If you wish to tunnel UDP over TOR, you can do that with UDP over TCP (see https://airvpn.org/tor ). Anyway you should never tunnel torrent clients over TOR, both for technical and ethical reasons.

Kind regards

I purchased the monthly plan so that I could test your service as I did with 3 other services. After testing the 4 services I have decided to go with AirVPN but have a question. I won't list the services that I tested, but if you would like to know which ones they are I will certainly share this with you.

Is it possible to apply my monthly plan to the yearly plan. In other words, if I would have went with the annual plan to start with I could have saved some money. Is it possible to still take advantage of this savings in some way?

Hope this is not a confusing question...

Best Regards, Bubbba

Hello!

Please feel free to use the "Contact us" form (menu "Support") for the above request at your earliest convenience.

Kind regards

Hi jessez,

about DHCP:
 

# Allow access to DHCP server - I don't use DHCP, so uncomment if you do
# iptables -A INPUT -s 255.255.255.255/32 -j ACCEPT
# iptables -A OUTPUT -s 255.255.255.255/32 -j ACCEPT

the second rule should be changed into:

iptables -A OUTPUT -d 255.255.255.255 -j ACCEPT

Kind regards

ok so i followed the instructions for ubuntu, and the vpn keeps timing out.... (other vpns seem to work but none of your guy's)

Hello!

Can you please elaborate about what times out? Can you also please send us OpenVPN logs?

Kind regards

Wondering what the ( relay window backtrack occured) means in the log? For some reason I cannot attach the png log.

Hello!

In order to send the logs in text format just click on the "Copy to clipboard" button and paste where appropriate.

For an explanation of the message, please see here:

http://openvpn.net/archive/openvpn-users/2004-09/msg00068.html

A backtrack can occur now and then with connections over UDP, for several reasons (momentary network congestion, momentary high-latency...). If you see those log lines sporadically, you should not worry about them. Please feel free to contact us again if, on the contrary, you get a large amount of backtracks in a short time.

Kind regards

This may sound stupid to some but I am new to using a VPN service so please excuse my ignorance. Among the many questions that I have, this is just the latest. I noticed that the TAP adapter created my OpenVPN is limited to 10Mbps. Is there a way to increase this to 100Mbps or more then 10? I am currently running Windows XP Pro Sp/3.

Regards,

Bubbba

Hello!

The "10 Mbit/s" is just an hard-coded label, a remnant of the past. It does not mean anything and does not affect performance.

Kind regards

admin, that worked. Thank you. Very easy to set up a block all with profiles in eset!

Can you PM me all the entry-IPs for the servers you have? Thank you!

Hello!

Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account.

Kind regards

Got the list thanks. I have firewall to only allow a UDP port 443 connection to the VPN entry-IPs and that works great. However, logging into the airvpn client... is this TCP and Port 80? As I would like to limit it to just the needed ports/protocol.

Hello!

It's a SSL/TLS connection to port 443 TCP. If you authorize indiscriminate connections toward port 443 TCP you might have leaks with a browser connecting in https, which will be able to establish a connection even when disconnected from the VPN, so you can permit outbound port 443 TCP only for airvpn.org IP address (85... if you use the secondary frontend, 212... if you use the primary frontend). Actually in our Comodo guide we just authorize anything to the secondary frontend.

Kind regards

Hello, i have the same problem as this thread except i'm on a pfsense box. Airvpn works perfectly but i can't get any portforwarding working on my clients behind pfsense. Any thoughts on how i could solve this?

https://airvpn.org/index.php?option=com_kunena&func=post&do=new&catid=3&Itemid=145

Thanks

Hello!

Can you please have a look here:

https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2849&Itemid=142#4695

It should work on pfsense as well when you adapt the rules to pf.

Kind regards

admin, that worked. Thank you. Very easy to set up a block all with profiles in eset!

Can you PM me all the entry-IPs for the servers you have? Thank you!

Hello!

Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account.

Kind regards

UPDATE: the problem has been solved.

We are anyway working to add a new server in a different datacenter in UK.

Kind regards

on all the Europe vpns i cant connect to torrentz.eu is there something wrong

Hello!

Thank you for the information, we're aware of the problem and we're investigating.

Kind regards

Hello!

Apparently you do actually have a DNS leak.

In order to prevent any leak (including DNS leaks and leaks in case of unexpected VPN disconnection) please see here:

https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142

Kind regards

@jessez

Hello!

Please feel free to contact us in private to discuss about your suggestions.

Kind regards

Was going fine, i defined a block all in ESET NOD32 firewall. Allowed 85.17.207.151 on my "normal" profile where as everything else is blocked, this allowed me to login to the client with 85.17.207.151 set as the hosts file too.

However I cannot connect to any servers. I set the sweden 178.248.30.132 as allowed as well, but this did NOT remedy the problem. Once I've connected to the server, eset will change the profile to AirVPN which will then allow traffic again.

Any ideas on connecting to the actual server in my "normal" profile? (Automatic switching from normal: config_dhcpip zone to airvpn: dnsip zone)

Hello!

Please watch out: Serpentis entry-IP address is 178.248.30.131 (178.248.30.132 is the exit-IP address). Probably the root of your problem is there. No OpenVPN connections are allowed on the exit-IP address for your safety and security.

Kind regards

Seems to be happening at least once a day (connection being dropped and servers unreachable).

For someone who's only been using this service a very short time, i'm starting to wonder if I made a bad choice?.....

Hello!

Bootis and Cassiopeia are having network issues about which we can't do anything. All the other 25 servers are up and running. Bootis and Cassiopeia lines (not the servers) also went down for approximately 10 minutes yesterday and for approximately 5 minutes two days ago. Since this is the first time after 7 months during which the datacenter experienced no issue at all (it had an alleged 99.9% uptime in 2012) probably we'll give the provider a second chance, but if the problems persist we'll definitely look for a new provider in the UK.

We do understand that a datacenter with issues can harm our image, but we're confident in your understanding that bad things out of our control can happen. Our infrastructure is sufficiently redundant to provide the guaranteed allocated bandwidth even with about half of the VPN servers.

Kind regards

UPDATE: according to support, Bootis and Cassiopeia datacenter is experiencing unidentified network issues. The datacenter staff is investigating. No further information were provided to us.

Kind regards

I just installed OpenVPN from the app store on my iPad Mini and was wondering if you will ever support it. It uses profile files that can be imported easy enough (.ovpn files). I created and downloaded one but there seems to be some differences between the iOS OpenVPN and Windows OpenVPN. I get an authentication error when trying to connect. It connects to the server, but then it fails. Has anyone here got this to work. I am running iOS 6.02, if that matters.

Regards, Bubbba

Hello!

Can you please send us the OpenVPN logs?

Kind regards

i have just got to my computer to find Cassiopeia and Bootis unable to connect to and there is no current load on them.

can you please check this problem out.

thanks

Hello!

We are aware of the problem. The servers are up but they can't be reached and can't reach several hosts in the world. We're investigating and waiting for support from the datacenter technicians.

Kind regards

This is from wire shark, will the fragmentation effect my security, please.

2838 6.008064000 95.211.186.65 192.---.0.- IPv4 1506 Fragmented IP protocol (proto=UDP 17, off=0, ID=52a6) [Reassembled in #2839]

Hello!

No, absolutely not. It can decrease performance if the fragmentation occurs continuously. If you see thousands of fragmented packets in a short time, it might be necessary to fine-tune/customize your OpenVPN settings. If you see only now and then fragmented packets, don't worry about them.

Kind regards

dd wrt what is this?

I have to buy a router that is capable of configuring

vpn?

Hello!

"DD-WRT is a Linux based alternative OpenSource firmware suitable for a great variety of WLAN routers and embedded systems."

http://www.dd-wrt.com

Kind regards

sigh...

Step One. I run TBB. TBB loads successfully.

Step two. I run airvpn client 1.7 under Win7. Loads successfully.

Step three. I right click preferences and I switch to proxy to socks making sure that all data is correct. port 9050 etc. just like here https://airvpn.org/tor/

Step Four. I click connect and Airpvn accepts my password and gives me a list of servers (so back end OK)

Step Five. I select server to connect. Failed to start error.

Hello!

Did you select in the "Modes" tab a TCP port?

This isn't complicated...not hard..easy...so what is going wrong??

Can you please make sure that in the proxy the SocksPort is set to 9050 and the ControlPort to some different port? Can you also please send us the configuration of the proxy?

Kind regards

AirVPN offers two-hop routes, but Private Internet Access only has one-hop routes. And I see that AirVPN has added more exit nodes.

On that AirVPN status page, it says under Routing:

"Internal servers, used for double-hop to avoid geolocation censorship. Not available for direct connections."

Maybe I'm wrong, and that's just misleading language.

Hello!

Double-hop is performed ONLY to bypass geographical location based discrimination. For example, to access BBC iPlayer from any server in the world, even a non-UK one.

Anyway, all our VPN servers have different entry and exit-IP addresses to prevent some types of correlation attacks and you can perform multi-hopping (if you need that additional anonymity layer at the price of a performance hit) with OpenVPN over OpenVPN (you'll need two accounts if you wish to perform double-hop with two Air servers) or OpenVPN over TOR, or TOR over OpenVPN https://airvpn.org/tor

Kind regards