Staff

Hello!

Yes, of course. The showed picture (link removed, no ads allowed) pertains only to OpenVPN, though, and a picture is a picture, it proves nothing unfortunately. Unfortunately, because if a picture could prove that we don't keep logs, it would be so easy to provide such a proof.

If you can't afford to trust us because your network activity is highly critical (for example high level whistleblowing, information dissemination about brutality/corruption in a human rights hostile regime etc etc...), you should hide your real IP address to our servers even while connected. An example:

https://airvpn.org/tor

or you can hide the content of your traffic with the other way round (TOR over AirVPN, for example).

When it's a matter of personal freedom (or even of life or death...) the concerns focus not only on logging, but on real-time wiretapping by some hostile entity.

Kind regards

I am also wondering about this and was about to post on it. Do I want to connect to a server that says 100%, or one that says 20%?

Hello!

The percentage shows the used bandwidth on the servers. So a 100% shows that a server can't give any more bandwidth, the additional bandwidth required will be divided into all the connected clients, so you might like to prefer servers with lower percentages. Our guaranteed allocated bandwidth requires that you pick servers "cum grano salis", because currently we prefer not to forbid connections on busy servers. Bandwidth redundancy is currently so high that you can always find a server with at least 500 Mbit/s bw free.

Kind regards

with Switzerland VPN is not blocked by Zatoo,

how?

Hello!

They use the very same datacenter where Virginis is located, probably they have the luck that some IP blocks are not blocked by Zattoo.

Kind regards

EDIT: problem solved. It was caused by a flood attack which we successfully mitigated.

Hello!

We're experiencing various issues with the secondary frontend. If you have in your hosts file the line:

85.17.207.151 airvpn.org

and you can't access it, please switch to the primary frontend 212.117.180.25:

212.117.180.25 airvpn.org

We're investigating.

Kind regards

same issue here any progress?

Hello!

We have been unable to find any provider in Switzerland which is not blocked by Zattoo, unfortunately.

Kind regards

https://www.privatvpn.se/en/faq

8. Do you log any IP numbers on the server in the U.S.?

Yes, we log IP numbers on the server in the U.S.. This is because the laws of the United States.

fake??

what you guys think this is vpn Liar?

Hello!

Yes, fake. Interestingly enough no law is cited. A brief but good overview of the data retention laws in the USA is in the Wikipedia article http://en.wikipedia.org/wiki/Telecommunications_data_retention#United_States

On top of that, we can cite Title 18 of the United States Code, Section 2703(f), that states that: "A provider of wire or electronic communications services or a remote computing service, upon the request of a government entity, shall take all necessary steps to preserve records and other records in its possession pending the issuance of a court order or other process." So "a government entity" may oblige a provider to NOT destroy logs (pending an investigation), IF those logs exist, for 90 days (renewable for additional 90 days), without a court order. In order to force a provider to keep recorded logs (again, if they exist) for more than 180 days, a court order is necessary.

The requirement for data preservation does not require a service provider to collect data prospectively, nor does it permit the preservation of everything in a service provider’s systems – only the information that related to a specific investigation, IF those information were already available. The United States also does not require ISPs to routinely destroy or retain communications data. ISPs are free to destroy or retain communications data as they each choose, based upon their own assessments, resources, needs and limitation.

An up to date situation on data retention laws in the world is kept by the Electronic Frontier Foundation. About the USA, please see here:

https://www.eff.org/issues/mandatory-data-retention/us

Kind regards

Hi!

I don't know what happened, but suddenly after installing openVPN 2.3 I get almost my full connection speed on a german server [being in germany myself].

My connection is a good 100Mbit/s - stable - and it's never been that high using airVPN.

Did something change? How is this possible? Before I could only get about 20-30% on average.

I'm delighted as it is and hope it stays this way :laugh:

Have a nice weekend

Hello!

We are aware that OpenVPN 2.3.0 fixed some issues in Windows, but at the moment we have no rational explanation on the performance boost. It must be related to your upgrade, though, because nothing changed on the servers side. By the way, we're of course extremely glad to know that!

Kind regards

I recently told a friend (who is using a different VPN service) about AirVPN and your privacy policy and he pointed out some concerns about Leaseweb USA.

He specifically mentioned the VPN service he uses (ivpn.net) and the comment on their site "Are you comfortable with Leaseweb Usa recording every site you visit? The data retention laws in Anonymous Proxy may require your ISP to record and archive your data for up to 10 years."

Hello!

We don't know about any data retention law, and not even about any law, in the Anonymous Proxy.

Currently there's no data retention law in the USA. The last attempt to approve a law which would mandate data retention failed years ago. Please see also:

http://en.wikipedia.org/wiki/Telecommunications_data_retention#United_States

The comment this admin sees on that site is "Are you comfortable with Leaseweb BV..." which again is deeply incorrect (please see the data retention directive, 2006/24/EC).

Apparently that site has a page which automatically shows your ISP (this admin connected to their site from Leporis) and adds "logging...", and this explains why you get the very funny message "...laws in Anonymous Proxy..."

Does Leaseweb keep a record of sites despite the fact AirVPN does not keep logs? Are we compromising privacy by using US servers tunneled through Leaseweb?

No, we're not aware of that, anyway it is irrelevant, because the web sites visited from one of our servers in any Leaseweb server would be recorded as visited by us, not by our customers. Any correlation with our customers' traffic is destroyed.

Kind regards

.NET framework 4.0 is installed on my win7 64 bit system and no other error message.

Hello!

You need the .NET framework 2.0, or alternatively you can download the following client specifically compiled for 64 bit systems and .NET framework 4 (you will find OpenVPN 2.3_rc1 in the package as well):

https://airvpn.org/repository/air_windows8_x86_64.zip

We'll soon rationalize packages because OpenVPN 2.3 stable version has been released two days ago.

Kind regards

It is still not working and also I cannot use proxies at the same time! I even have tested it without the AirVPN client.. Still don't works! I want my money back or the program should be working help me!

Hello!

You don't have to give any justification or explanation for a refund request. However refund requests are not taken into consideration in the forum, you must send them through the "Contact us" form while logged in with your account, or send an e-mail to info@airvpn.org. Please provide payment details.

Kind regards

is possible to use another company pptp + open vpn you?

without shutting down the PPTP?

Hello!

PPTP uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets, so there are issues in making connections over OpenVPN over PPTP, or over PPTP over OpenVPN. The quickest way to achieve that is probably running PPTP in a host and OpenVPN in a guest OS (VM).

why some pptp VPNs

usually most "famous" companies that save logs

pptp shutting .... would be to save the original ip?

Sorry, we don't understand, can you please elaborate?

do you have any doors closed on your servers?

Of course we take every care and we do our utmost best NOT to have (hidden) open backdoors on our servers and we check constantly against vulnerabilities. Running only open source software helps that a lot.

Kind regards

When i downloaded and unzip i found two other icons:

1) OpenVPN

2) OPenVPN GUI

could you tell me what will they do for me?

Hello!

You should have found AirVPN (the client for Windows) and the OpenVPN installer. Air is based on free and open source OpenVPN, the most reliable and secure VPN client/server solution available. The Air client is an OpenVPN wrapper with some additional commodities for AirVPN. You need to install OpenVPN in your system in order to connect to AirVPN servers. Instructions for Windows:

https://airvpn.org/windows

OpenVPN GUI is a Graphical User Interface for OpenVPN.

Kind regards

but what is

Collected statistics and history about my sessions: yes or no ?

collect from a VPN session is: Timestamp (date and server time) of the connection to us, duration of the connection, IP address used for the connection and bytes transferred.?? what saves?

Hello!

It's a feature disabled by default. It can be enabled for your commodity or help us troubleshoot problems. It records date, time, duration and bytes exchanged for each user session. It is not possible to enable IP logging or any other logging.

Allow display of your username / login in public statistics ?? yes or no exatemente what is this?

It tells the system to display or not your login name in the servers monitor top data (on the right of the page), only for active sessions. It is disabled by default.

https://airvpn.org/status

Kind regards

This is the error that i have when i try to run airvpn. How to fix it?

Hello!

Can you please check that the .NET framework 2.0 is installed in your system? Is there any additional detail in the error message?

Kind regards

I have another VPN service, which I use with the OpenVPN client.

Whenever I have a connectivity problem with my ISP and the VPN tunnel drops, so does my Internet connection.

The state of the client goes to yellow and until I disconnect it, I cannot reach any Internet IP.

I'd like to have this behavior configured for AirVPN.

Can anyone tell me how to?

Thanks.

Hello!

Can you please tell us the OS you run?

Kind regards

ac not active please try again later ?

Hello!

It seems correct, the account is not subscribed to any plan. You should have received the message (on the account details panel) "Premium subscription required" if you tried a connection to a VPN server.

If you feel this is a mistake, please do not hesitate to send us (in private) your invoice ID (or alternatively your transaction ID or reference) pertaining to your payment.

Kind regards

I googled the message and found that it was because my account expired. Maybe you can put a more useful message in a future release.

Hello!

We're glad to know that the problem is solved and thank you for your subscription renewal!

Several months ago we added the message "Premium subscription required" in the account panel for such cases, as well as several messages that can help troubleshooting. The website account details page is important because we can't send messages to generic OpenVPN wrappers, so we would recommend to check it in case of any issue (besides, of course, writing to the support team).

Kind regards

What happens when someone is committing some abuse

servers in sweden?

how have you guys know what is the ip?

as they do to stop the abuse?

and what happens if you have a valid court order

some contry ? will spend the logs?

deliver the HDS?

already received some order validates????

what happened?

Hello!

We don't keep logs so we can't give away information that we do not have.

We can only say that until now no Air customer identity has ever been disclosed.

Kind regards

This is what I get when I try to connect.

Hello!

Apparently the problem is solved, your account is currently connected to some server. Please do not hesitate to contact us if you have any further issue.

Kind regards

The uTorrent application is downloading and seeding, and I have a green icon. So it looks like this is the way to go.

Hello!

Excellent, you don't need to do anything else. In order to try to have a more stable connection you might try connections to TCP ports, at the price of a performance hit. Normally there are no problems with UDP OpenVPN connections (see our servers monitor to verify how long clients remain connected) but if you have packet loss or latency issue intermittently, a TCP connection may help.

Kind regards

AirVPN Support Team

First off I am a new first time member and so far am very pleased with your service.

I would like you to verify that I have set up comodo correctly and was unsure if there were a more direct method of contacting you or if I should just post screen shots here?

Hello!

Thank you for your subscription!

You can post Comodo global rules and network zones screenshots here or through the "Contact us" form or send us via mail to info@airvpn.org, as you prefer.

also I have tried to install open vpn 2.3.0 and when i launch the airvpn client it claims it doesn't see it and installs version 2.2.2?

do have any thoughts on this?

Please download the following client versions. For 64 bit systems:

https://airvpn.org/repository/air_windows8_x86_64.zip

For 32 bit systems:

https://airvpn.org/repository/air_windows8_i686.zip

The client is compiled for .NET framework 4. We'll soon rationalize the Air client and OpenVPN packages now that OpenVPN 2.3 stable version has been released.

Kind regards

AirVPN Support Team

Hello!

When you connect to a server and you have 30-40 minutes available to remain connected, please warn us and we'll check the port forwarding to your account IP directly from the server in real time.

Kind regards

I downloaded TBB and followed instructions but I get errors.

I can get through the backend server but when I try to logon to a country server I get a "failed to start" error from Airvpn. TheAirvpn log says that it connected to port 9050 but then next line says "bad reply". The log in the TBB says "Sock5 error" and then on the next line "bad handshake."

So there is some issue with TBB and Airvpn not communication. Both Airvpn and TBB work independently of each other.

Hello!

Can you please make sure that the proxy set in the Air client is the correct type and that the port protocol is set to TCP?

Kind regards

I'm not really upset about the downtime, because that happens, but that the servers were willingly removed from the page with no explanation or notification, just a cryptic error message. You don't have control over downtime, but you do have control over whether you actually disable a VPN.

Your Twitter hasn't been updated for a while and doesn't seem to have anything relating to outages. Could you direct me to a forum post regarding the issues you were having with these servers? Because I couldn't find one, which is why I made this post. And with the error message I was getting, "Reserved for AirVPN staff" is not really a proper or helpful notification.

I still am not too inclined to renew my account if the company isn't more active about updates regarding servers - and if you're actually taking down servers, that's something that you should be aware of, unlike a server going down in the night and no one's aware of it.

Hello!

We thought that "Reserved for AirVPN staff" was clear enough, but if it's not we'll be glad to modify it.

The servers showed in the servers monitor page and in the configuration generator are the available servers for connections. If a server has problems you will see on that page an error status inside the server box. If a server is not shown there, it is not available anymore. If a server is withdrawn for ever or if its problems persist we publish an announcement on the forum.

Finally, if all frontends are unavailable for forum access (emergency cases which should never happen, for example all frontends or all backends are down) we make announcements on Twitter.

Theoretically, if a server goes down it should never happen that we are not aware of it, because our monitoring system sends the support team (via mail, IM and SMS) warnings and reports every 5 minutes. However it may take several minutes to understand the nature of the problem.

Kind regards

I am setting up my Comodo firewall using your instructions on the other forum page. Can you please post a list of all the server IPs?

Thank you

Hello!

We are reluctant to post the list here, please ask it through the "Contact us" form (or see the IP addresses with the configuration generator), we'll send it to you.

Kind regards