Staff

Hello, your account is currently connected to some Air server successfully, can you confirm it's all right? Kind regarss

Hello and thank you, GB2 is up and running as you correctly noted but the the routing is not working from several servers. We're investigating. Kind regards

Hello, first of all you can safely disregard the timer on the Air client, it has nothing to do with disconnections and does not affect the connection in any way. What do Shimo and OpenVPN logs say? Kind regards

Hello, just in case you'll need it in the future, you have to copy all the files and paste them in the OpenVPN configuration directory. At the subsequent OpenVPN GUI run they will show up as available connections when you right-click on the OpenVPN GUI dock icon. Remember to run OpenVPN GUI with administrator privileges. Kind regards

Hello, you might write a script to modify your routing table after the push from our server, so that traffic to some destination IP addresses will not be tunneled. However feel free to elaborate if we have misunderstood your needs. See here (for Windows, but the same applies to any OS with the due syntax modifications): https://airvpn.org/topic/3721-netflix/?do=findComment&comment=3724 Kind regards

Hello, no, don't worry. Torrent trackers are anyway useful for private services who need to quickly gather statistics and IP addresses (including copyright enforcement agencies - we remind you that such usage is strictly forbidden on our service according to the ToS), restrict the service according to seed/leech ratios, restrict the service to members and similar cases. Kind regards

Hi, why "partial"? Kind regards

Hello! Thank you for the information. We need to investigate and check. In the meantime enable DHT+PEX, you really don't need trackers. Kind regards

Hello, please use OpenVPN directly, OpenVPN GUI or any other OpenVPN wrapper while we investigate the issue. The files for those can be generated in "Client Area"->"Config generator". Kind regards

Hello, deletion of file C:\Users\XXXXX\Downloads\AirVpn\AirVPN.xml does not solve the problem? Kind regards

Hello! They show the current busy bandwidth for each server (updated every 60 seconds). 0% -> all bandwidth is free - 100% -> server is at capacity. Percentages above 100% show that the server "is bursting". Kind regards

Hello, problem solved with a new routing GB server, we could not wait for an inefficient provider. Kind regards

Hello! Can you please send us the Air client logs taken just after the problem occurs? Kind regards

Hello, the problem is shown here can you please check your Internet connectivity when that occurs? Kind regards

Hello, datacenter solved the problem on Pavonis. Useful tools to check the servers status are the Status page (click on "Status" on the upper menu) and the Ping Matrix (linked inside the Status page). Kind regards

Hello, the certificate SHA1 fingerprint you report 'from Sirius' is the airvpn.org certificate -expiring May-31-2013- fingerprint. The new SHA1 fingerprint, correctly reported by grc, is the fingerprint of the certificate expiring on May-31-2014. The old certificate is currently installed ONLY on our 'non-public' NL frontend. From Sirius DNS, and from any other AirVPN server DNS server, airvpn.org correctly resolves to 95.211.138.143, our primary and public frontend. Maybe you have multiple entries of airvpn.org (which is good!) in your hosts file which include the non-public frontend IP address. We will update the certificate in that non-public frontend within May-31-2013. Kind regards

Hello! The server in itself works, but has more than 70% packet loss which makes it unusable. It's a problem in the datacenter unfortunately. Check the servers monitor ("Status" from the upper menu). Kind regards

Hello, that's correct, please check the servers monitor ("Status" from the upper menu). EDIT: the anti-geo block for BBC will be re-enabled as soon as the UK routing server datacenter solves the server issues. Kind regards

Hello! Only one concurrent connection per account is allowed. Kind regards

Hello! It's because OpenVPN client needs to access directly network cards settings, modify routing table and default gateway. Kind regards

Hello, the problem is here: Try to run OpenVPN (or OpenVPN GUI) with administrator privileges. Kind regards

Hello, no, you don't, please read all the FAQ starting from here: https://airvpn.org/faq/what_is/ Kind regards

Hello! Can you please send us the client connection logs of the Windows system(s)? Kind regards

Hello, thank you for your inquiry with Comcast. Feel free to keep us updated. Just an additional note (very unlikely it may help you, but it's worth checking), we have seen in the past the some custom network managers pre-installed on Windows by a computer manufacturer (we had (very few) cases with Asus and Acer) impair OpenVPN connections performance (for unknown reasons). Re-activating the default Windows network manager solved the problem. Kind regards

Hello! Thank you for your inquiry. You can subscribe to a plan. The Configuration Generator is reserved to Premium members (any subscription plan). Kind regards