Staff

Hello! We don't want to add security to the SSL layer. The SSL layer has the only purpose to encrypt the OpenVPN headers to prevent OpenVPN usage detection, it must not be thought as an additional security layer: the real security lies on the OpenVPN tunnel inside the SSL tunnel. Anyway, AES-128 is robust, even too much for our purposes. Remember that you should use OpenVPN over SSL only when absolutely unavoidable (for example from China, or whenever an ISP tries to block OpenVPN), because with OpenVPN over SSL you add a significant overhead and on top of that you force OpenVPN to work in TCP, while OpenVPN gives out its best performance in UDP. Kind regards

Hello! The main frontend auth server was down and Eddie had to use some alternate connections to validate the client. Of course we can think about how to speed up this anti-censorship method but anyway it works and that's a good thing. Now that we have switched to a failover server the authentication will be much faster. Kind regards

Hello! Are you sure? On our test systems any text can be pasted in the password field. About the settings to be remembered after an upgrade, this will be fixed in version 2.4. Kind regards

Hello! Click the AirVPN button, select "Preferences", click "Advanced" tab. In the "DNS Switch Mode" combo box select an appropriate method for your system. If you don't have resolvconf, select "Renaming". Click "Save" and try again. Kind regards

Hello! There is a privileges authorization request bug in the version you're running. We have fixed it, can you please re-download and re-try? Kind regards

Hello! Actually there was a problem with privileges authorization request on OS X. We have uploaded a fixed version, can you please re-download and re-try? Kind regards

Hello! Thank you: there was actually a problem with privileges authorization request on OS X. We have uploaded a fixed package, can you please re-download and re-try? Kind regards

Hello! Please specify the correct path and filename. Kind regards

Hello! Can you please try it in command line mode and report back? From a CLI: sudo airvpn -cli -login=your login> -password=your password> Replace airvpn with the actual Eddie path and filename. Kind regard

Hello, if it is not completely stuck, can you please send us the logs (click "Logs", then click "Copy to clipboard", finally paste in your message). Kind regards

Hello! Bug detected on the OS X archive. The archive was corrupt due a system error in the update. A fixed package for OS X has been uploaded, those who had problems can re-download the new archive. Kind regards

Hello! Ok, bug detected, the archive was corrupt due a system error in the update. A fixed package for OS X has been uploaded, can you please try to re-download? Kind regards

Hello! Which OS X version are you running? Kind regards

Hello! Your posts will be read soon by Eddie programmer. Here we just want to underline that Eddie is developed for Mavericks only (upgrade to Mavericks is free). Kind regards

Hello! And it's not a DNS issue. The system does not communicate at all in the VPN. First thing to check is firewall and antivirus, just in case they are either interfering with network modifications, or blocking OpenVPN packets. Feel free to post the output of command "ipconfig /all" and "route print" (edit it if some IP address may affect your privacy). Kind regards

Hello, it does not seem and Eddie problem then. From the symptoms you report and from these log line: 2014.07.06 12:29:05 - Checking route W 2014.07.06 12:29:26 - Unable to connect to the remote server it seems that your system is unable to resolve name after it enters the VPN. Before proceeding with further attempts let's make sure that it's only a DNS issue and not something else: please connect with OpenVPN again, open a command prompt, issue the commands ping 10.4.0.1 ping 8.8.8.8 tracert 95.211.138.143 and paste the output here. Kind regards

Hello, with OpenVPN or OpenVPN GUI can you connect successfully or not? Kind regards

Hello! Try to upgrade to Eddie 2.3: a bug pertaining to this loop was fixed. Feel free to keep us posted. Kind regards

Hello! We're very glad to inform you that a new Eddie Air client version has been released: 2.3beta. Please read the changelogs: https://airvpn.org/services/changelog.php?software=client&format=html 2.3beta version is compatible with several Linux distributions. For very important notes about environments, please read here: https://airvpn.org/forum/35-client-software-platforms-environments Planned next steps: Network Leak Protection implementation. Eddie 2.3beta Linux can be downloaded here: https://airvpn.org/linux_ex Eddie 2.3beta Windows can be downloaded here: https://airvpn.org/windows_ex Eddie 2.3beta OS X can be downloaded here: https://airvpn.org/macosx_ex Eddie 2.3beta is free and open source software released under GPLv3 Kind regards & datalove AirVPN Staff

Hello! It will be available in our web Hello! Version 2.3 is ready, it will be available for download in our web site in the next hours. Kind regards

Hello! Look at our https://airvpn.org/faq/api/ API documentation. We just added the "status" service. You can obtain data with XML, JSON, etc. Kind regards

Hello, yesterday we changed DNS record of airvpn.org to point to a secondary frontend server which according to Malwarebytes (of course wrongly) is a malignant web site. Authorize airvpn.org in Malwarebytes or remove junk software. Kind regards

Hello! In your system there is probably a loaded kext that's conflicting with Tunnelblick tun kext. See here for possible solution: http://code.google.com/p/tunnelblick/wiki/cCommonProblems#An_OpenVPN_log_entry_says_%22Tunnelblick:_openvpnstart_status Kind regards

Hello! No, the problem is local, stunnel is not able to open AirVPN_CA-Hoedus_SSL-443.ssl file. Check that it is really inside the current working directory and that access flags are correct. You are using a particular directory which needs administrator privileges to be accessed, so if stunnel is run from a command prompt without administrator privileges, all the files inside that directory can't be accessed by it. Kind regards

Hello! Steve Marquess, President of the OpenSSL Software Foundation, wishes to thank AirVPN community and AirVPN for the donation: http://www.mail-archive.com/openssl-users@openssl.org/msg74275.html Kind regards