Staff

Hello! It may happen that some VPN servers are used to insert spam in forums, are categorized as proxy servers by services like MaxMind and it may happen that a Tor exit node is used behind a VPN server. Currently no VPN server is considered a Tor exit node. It's a highly dynamical list. A flag which identifies VPN servers which are in that moment used to run a Tor exit node behind them would not be very significant, given the fact that now none of our servers is categorized as a Tor exit node. If this flag were used to identify a server with any of the aforementioned issues, many servers would be flagged but in practice they would have no important malfunction. Before proceeding, it is necessary to understand the frequency of problems occurrences. We kindly ask you to continue to warn us, reporting the exact reason of the problem. Have a look at the following message as an example. Even if we don't provide feedback on every and each case, we are monitoring the situation you warned us about. Kind regards

Hello, an important point which shows how useless is this method is exactly this one. Even when you can monitor your own Tor network, you end up with 6% false positives, which does not allow you to discern anything useful at a big scale. Kind regards

Hello, we know how DNScrypt works. Every VPN server has its resolver. When an authoritative DNS receive a query from our server (for example Castor), actually may know (if it knows the Castor exit-IP address) that the domain is requested by an AirVPN customer. Absolutely no information about which customer. Your suggestion doesn't really provide any benefit. And opening servers for public access (anyway even if limited to DNS) may expose them to other kind of troubles. Also it makes no sense to support DNScrypt in our client. When you are connected to the VPN, DNS queries are already encrypted. If you mean 'using DNScrypt when not connected to a VPN', this can be eventually done, but it sounds like bloatware, it's better to have a dedicated DNScrypt client. What we might do is funding a DNScrypt resolver node on a dedicated server (that can resolve ICANN domains, OpenNIC domains and NameCoin domains at the same time, like our VPN servers) or a project for a better client. We'll think about that. Kind regards

Hello! Can you please publish or send us the logs pertaining to the loop? Kind regards

What about the server Cygni what? Kind regards

Confirmed, it has been withdrawn. Kind regards

https://airvpn.org/topic/12793-completed-openvpn-upgrade Kind regards

https://airvpn.org/topic/12793-completed-openvpn-upgrade Topic locked. Kind regards

Hello! Starting from Dec 2 2014 2.00 PM GMT+1 we will upgrade OpenVPN on all of our VPN servers. The upgrade will cause clients disconnection and server unavailability for approximately less than a minute. We will perform the upgrade sequentially, following servers alphabetical order. No action on your side is required, our Eddie client will reconnect automatically. UPDATE: UPGRADE HAS BEEN COMPLETED Kind regards

Hello! We're following closely the matter and when the fixed version is released we will upgrade as soon as possible. Kind regards Does this mean that for those who connect to AirVPN through Viscosity or Tunnelblick will have to re-download config files? Hello! No, the vulnerability is on the server side. The exploit does not affect security but cause OpenVPN daemon crash. No action on the client side is required (as long as you use OpenVPN as a client only). Kind regards

Hello! We're following closely the matter and when the fixed version is released we will upgrade as soon as possible. Kind regards

Hello! We're glad to know that the problem is solved. During the last week serious problems have occurred at a global Internet level due to malfunction (we have no idea about the causes) of infrastructures of big providers in the world. That affected thousands of smaller providers, residential ISPs and datacenters, in particular during some hours of November the 26th. Just to give you an idea of the enormity of the malfunction, ALL of our datacenter traffic providers (we're talking about more than forty providers, which include several tier1 providers, in three different continents) had problems: high latency and 20% packet loss. Kind regards

Hello! Due to prolonged problems we will probably withdraw the server. We have starting searching for different providers in LU since some days ago. Kind regards

Hello, thank you for your choice. You just need to transfer the exact required amount to the address that's displayed when you pay through CoinBase. Kind regards Is coinbase the only bitcoin payment option that I can use to get the 35% discount? Does coinbase require registration if I already have another wallet? Thanks. Hello! Yes, it's the only option and no, it does not require registration. Kind regards

Hello, thank you for your choice. You just need to transfer the exact required amount to the address that's displayed when you pay through CoinBase. Kind regards

Hello! It was a momentary problem on bestvpn web site, they have fixed it, thank you all! Kind regards

Hello, try servers in Canada, the likelihood that trackers administrators block them is significantly lower than it is with USA servers. Kind regards

Hello, yes 7 MB/s (=56 Mbit/s) is an excellent performance, especially in TCP. Since you get higher performance in TCP than in UDP (while it should be the contrary) probabiy your ISP shapes UDP traffic. Kind regards

The AirVPN Client (codename Eddie) is a free and open source OpenVPN wrapper that's fully integrated with the AirVPN service. It's licensed under GPL. Source code is available on GitHub. You can find the manual in this page. Before you open a topic, please check if your questions are in the AirVPN Client FAQ. Technical notes about the source code, how it works and how to build an executable file from it are explained in this faq

Hello! This is only for T-Mobile users, but could potentially apply to other providers: https://support.t-mobile.com/thread/60804?tstart=0 Kind regards

Hello! Our service is based on IPv4 only at the moment. If you disable IPv6 in your system, do you lose connection with your ISP? Kind regards

Hello! The tunnel is established only after the push, but all the flow is encrypted even before the push, at the very beginning of the handshake. Look at the logs for more details. Kind regards

Hello! Our client Eddie can run only in OS X Mavericks and Yosemite. Upgrade to Mavericks is free, anyway if you don't want or can't upgrade you can run Tunnelblick instead of Eddie. Instructions for Tunnelblick and download link are in the usual OS X page https://airvpn.org/macosx Kind regards

Hello! The very first things to check are: - that the running service is listening to the correct port when the test is performed - that no firewall is blocking packets to and/or from the service - that the running service expects TPC packets. Most tests are only in TCP, not in UDP Kind regards

Hello, Eddie's Network Lock plug-in in Windows uses Windows Firewall, so while Network Lock is enabled you had better to disable completely any other firewall. Running two firewalls simultaneously will unavoidably cause unpredictable behavior. Kind regards