Staff

Hello! No, it does not. Traffic is traffic, encryption or not. Kind regards

Hello! You can watch RAI channels from any AirVPN server in the world. It's important that you use the VPN DNS (10.4.0.1) once the device is connected to a server. Kind regards

Hello! You might be able to discover the credentials (besides of course asking for them to the network administrator) by looking at the configuration of those programs in your computer that already work properly in the network. IMPORTANT: the Air client does NOT support proxy authentication. Once you have the credentials, you should generate an appropriate file through our Configuration Generator and then run OpenVPN GUI or OpenVPN directly. Kind regards

Hello! Ah yes, that's an important clarification, we apologize if this fact was not clear in the instructions for Tomato. Kind regards

Hello! The 7 EUR full refund has been sent within the terms prescribed by the ToS. While it's true that we are usually much faster on refund requests and we comply to them in a shorter time than what prescribed on the contract, that's not a strict obligation but a courtesy. Kind regards

I checked the session archive again and noticed that I connected Windows via UDP and Android via TCP. This in connection with your quoted answer might be the reason why it worked. Nothing wrong here, I suppose. Thank you for the explanation! Hello! Correct. However, please note that we edited the message, because port forwarding will not work anyway with multiple connections to the same server (which is obvious, but we forgot to mention). Kind regards

Hello! By default the Configuration Generator generates embedded with certificates and keys .ovpn files. Please tick "Advanced Mode" then tick "Separate certs/keys from .ovpn files". Kind regards

Hello! That's our new speed test Kind regards

Hello! Please follow the instructions for Android by clicking "Enter" from the upper menu and then clicking the Android icon. Direct link: https://airvpn.org/android Kind regards

Hello! It's 10.4.0.1 in any case. Kind regards

@gigan3rd Thank you very much for the update! Kind regards

I found this to be wrong. Yesterday I connected with my OpenVPN client to Seginus, DE. Then I connected with my Android device to Germany (connection to the best server). It connected me to Seginus, DE. So basically I had two connections to the same server. MESSAGE EDITED Hello! You are partially right. You can NOT connect the same account twice or thrice to the same AirVPN server, port and protocol, because in this case your different devices will be assigned the same VPN IP address, causing a continuous conflict which will disconnect them both in turn in a never ending loop. In your case you (if you connected both devices to the same server, port and protocol) could have had the feeling that both were connected at the same time, but in reality they were not: only one was really tunneling at a given time. It is possible to break this limitation with OpenVPN, but the more immediate solutions would create potential problems, in particular potential problems to Windows clients, so we decided to not apply them because in any case this limitation is not very serious and the beta testing with this setup (i.e. the current setup you are currently using) went very well. An immediate but partial workaround, however, does exist: you can just connect to the same server on two different ports and/or protocols. In this case the devices will "go into" different subnets, will be handled by different OpenVPN daemons and there will be no conflict, except for port forwarding, which will NOT work properly. Kind regards

Hello! Maybe some process that's multicasting on local subnetwork? Are you able to determine which process is sending out such a massive quantity of data (it could be something that sends data locally, for example to one of the multicast addresses in the range 224.0.0.0 - 224.0.0.255)? Kind regards

Hello! OpenVPN relies on a virtual network card called "tun/tap adapter" which needs a driver. OpenVPN and the tun/tap adapter driver can be uninstalled separately, in case of need (for example if you wish to upgrade the adapter driver only). Kind regards

Yes! Totally correct. Smart side-effect. Kind regards

Hello! The file "C:\Users\Administrator\AirVPN - SSL AirVPN_CA-Cephei_SSL-443.ovpn" does not exist. Either it is in some other directory, the name is wrong or both. Type the command dir to display the files in the command prompt current working directory. Use the command cd to change the current working directory. Note that our Configuration Generator does not generate files with that name. The correct name should be "AirVPN_CA-Cephei_SSL-443.ovpn" Kind regards

Hello! Check the answer to your ticket and feel free to keep the community informed on this thread. Kind regards

Sorry, not sure I understand: do you mean Italy TV will be accessible from any other VPN server, other from AirVPN servers? Or is there a possibility to use one of the AirVPN servers, for instance a Dutch one to get to see Italian TV? Sorry if the question may be a bit silly. Hello! This is more than a year old feature of our service (although it has been in experimental stage for a very long time). You can access RAI from any VPN server in the world, provided that you query the VPN DNS (10.4.0.1) once connected. Kind regards

Microsoft Windows XP Professional Version 2002 Service Pack 2 Hello! The problem is here. XP SP2 does not support SHA2 256 certificates and has also problem with wildcard certificates. Our certificate is wildcarded and provides SHA2 256 (while bing.com SHA1). Please upgrade, it makes anyway not much sense to use Windows XP SP2 (or in general a 12 years old system well known for hundreds of critical vulnerabilities) with any anonymity service. By the way: you should be able to solve the issue either by upgrading to SP3 or by trying this hotfix: http://support.microsoft.com/kb/968730 Feel free to keep us informed if you choose the hotfix. Kind regards

Hello! As a side note, we would like to underline that this has nothing to do with copyright. It's a bunch of sad, shabby frauds for a few bucks. Kind regards

Hello! If you use Internet Explorer (and NOT any other browser) can you browse airvpn.org correctly? Which XP Service Pack do you have? If it's not Windows XP, which EXACT Windows version is it? Kind regards

Hello! Ok. The "TLS Cipher" is wrong. Try with "None". If it does not work, try with "TLS-DHE-RSA-WITH-AES-128-CBC-SHA". Check keys and certificates carefully. TLS Auth is empty, you need to paste there ta.key. Delete everything from "Static key". Kind regards

Hello! We're very sorry to inform you that Crucis has been withdrawn and that we have no plans to open any new server in Italy at the moment. This unfortunate decision is due to the pressure correctly put on us by Italy competent authorities for minor investigations about a myriad of minor crimes perpetrated through the server. The bureaucratic procedures behind every single crime, as small as it is, all together are impacting the credibility of our good faith in Italy. This is an unfortunate combination, because the server is in the same country where our legal offices are located, so even a presumed crime of a "1 EUR theft" needs to be addressed and followed. Our presence is needed in authorities offices with a consequence of an incredible time waste and the more crimes are committed, the higher the likelihood that some magistrate will try to to put on us the burden of primary or secondary liability, given the continuous flow of crimes which we are informed about and therefore considered to be aware of. We don't have the obligations of an Internet Service Provider, but at the same time we might not have anymore the same protection as a mere conduit. In order to prevent any potential, bigger problem, we have therefore decided to put an end to VPN activity in any Italian server. RAI (Italy TV) will remain accessible from any other VPN server in the world and we can add additional services with our "micro-routing" feature. In any case, we will grant a full refund to all of those customers who picked our services just to connect to an Italian server. If you wish to be refunded, just open a ticket, making sure to send it to the "Sales" department. Such tickets will be treated with the same priority assigned to technical support tickets (very high). We just ask you NOT to send such tickets to "Support", thank you in advance. Kind regards & datalove AirVPN Staff

Hello! You should see a "TLS Cipher" combo box in your DD-WRT OpenVPN client configuration page. Different builds need different settings according to a confusing pattern that we can't identify. Some work with "None" and some work with "TLS-DHE-RSA-WITH-AES-128-CBC-SHA" (both wrong, but they work...). The upload limit is around 1 MB per picture, can you please try again? Kind regards

Hello! Please connect via OpenVPN directly from a terminal (as root), copy OpenVPN output (or the logs), and send everything to "Support" department with a ticket. This is necessary because in your case the n-m logs are not providing sufficient information to understand the exact nature of the problem. Kind regards