Staff

Hello! No, we don't block UDP, we do not discriminate protocols or applications and we do not monitor traffic. Kind regards

Hello! We have tested it from some random servers and we do not detect any problem. Please specify at your convenience from which VPN server(s) you can't access Softpedia. Kind regards

Hello! The stats showed on the status page are on RAM so they are not logged, they are lost as soon as the client disconnects. Anyway, they are not relevant for privacy and even less for the case you cite. On top of that, such stats are results of computations from VPN servers report to different servers contacted indirectly, so they are not kept in VPN servers RAM, but on the RAM of other backend servers which can't be contacted directly by clients or anybody else. Another kind of stats can be stored on file. They are optional: by default they are not active and can be activated by you in your control panel. In case of activation, anyway no IP address is recorded. Also, they can be deleted anytime by de-activating the option. They are meant as an additional commodity (to aid troubleshooting sometimes), not for privacy intrusion. Kind regards

Names are easy to fake, but major email providers are starting to demand quite a bit of personal information before you can get an address. For example, Gmail requires SMS confirmation, if I remember correctly. Should users get temporary addresses for signing-up? Hello, no real e-mail address is required, we don't check it. However, if you insert a fantasy e-mail address, make sure not to lose your password, because you will not be able to reset it via e-mail. There are still very many mail service providers which accept connections from TOR and do not require SMS verification or other privacy hostile methods. Only using Bitcoin. You can't and we can't delete transactions recorded through a bank, a credit card issuer company etc. They remain (and it must be so) stored in your account, our account, bank records etc. "for ever". This may be relevant or not according to your needs. Kind regards

How? Does anyone insert real name and surname and/or e-mail address that can be used to disclose their real identity in their account data? If so, it is more a fault on the client side, rather on the service side. Anyway port forwarding is optional and you can delete forwarded ports immediately after you needed them. Kind regards

Hello! The problem is that the tun/tap interface (the virtual network card used by OpenVPN) does not come up. Please try this: https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards

Hello, @tlc Important pre-requisite: micro-routing is available ONLY if you query VPN DNS. Netflix USA is accessible from every VPN server located in countries where Netflix is not available: - from NL, GB and SE VPN servers, you will access respectively Netflix NL, UK and SE (no micro-routing) - from any other country, you will access Netflix USA Kind regards

Hello! ipleak.net compares the IP address against a list of TOR exit-nodes by TOR Project. Now, some IP addresses might be included in the TOR exit-nodes list by mistake, because some Air customer might be running TOR exit-nodes from behind VPN servers. This does not mean that you're inside the TOR network. Since this kind of information can be misleading (not for ipleak maintainers' responsibility, but for the limitations on how the TOR exit-nodes lists are necessarily compiled), we'll think whether to cut it out of the web site. Kind regards

Hello! Yes, the name belongs to us. It serves an internal purpose now and then, nothing interesting for you at the moment. Kind regards

Hello, yes, it's the highest priority. This feature will be implemented in some Eddie version planned to be released during the first half of August. Kind regards

Hello! That's correct. Its purpose is OpenVPN fingerprint encryption to bypass China and Iran OpenVPN disruptions. Sometimes it is useful to greatly mitigate even traffic shaping from some ISPs with rickety or oversold infrastructures and to bypass particular restrictions on corporate networks. The overhead is not negligible and on top of that OpenVPN is forced to work in TCP, which is less efficient than UDP for OpenVPN. Therefore connect OpenVPN over SSL/SSH only when strictly necessary or just for didactic purposes. Kind regards

Hello! Do not worry, ipleak.net will be back very soon! Kind regards

Hello, you are able to verify that Nihal is in Spain by tracing routes. The correction in the RIPE database has been performed when announced, verify this too here: https://apps.db.ripe.net/search/geolocation-finder.html Any database that does not match with the RIPE database is obviously wrong. Kind regards

Hello! Version 2.4 is ready but it has NOT been released (at the moment of this writing). Kind regards

Hello mage1982, we do not detect any problem neither on our side nor on your side. The problem in your logs does not look worrying, it looks like just a temporary line problem. Kind regards

Hello! We will examine the legislation you're talking about in due time. At the moment nothing changes on the UK servers. Kind regards

Hello! Please resolve servername.airvpn.org to find out the entry-IP address of a server. For example: $ dig @8.8.8.8 acrux.airvpn.org +short 37.48.81.12 Kind regards

Hello! Watch your language or we will prevent you from writing in the forum permanently. 1) You are wrong. You don't need an account on Coinbase or BitPay to pay. Just deliver to the specified address the correct amount of BTC. Just like you wish. We have no idea why you assume otherwise. 2) bitcoincodes.com is an authorized and completely independent AirVPN codes reseller. Kind regards

Hello! Unfortunately some very popular torrent clients are closed source software so we can't say for sure what they do, but in case of doubts you can disable IPv6 in your system when you connect to the VPN. Kind regards

@Devonshire Hello, make sure to authorize packets to/from 54.246.124.152 to speed up authentication procedure if you run Eddie. Kind regards

Hello! Eddie is the codename of Air client versions 2. The working iPad deserves investigation. Are you sure it is successfully connected? Usually good performance from China can be achieved with OpenVPN over SSL to Hong Kong and Singapore servers. Kind regards

Hello! On OS X, run Eddie (the AirVPN client) and configure it for OpenVPN over SSL: click the "AirVPN" button, select "Preferences", click "Advanced" tab, select "SSL Tunnel - Port 443" and click "Save". Unfortunately Tunnelblick does not support connections of OpenVPN over SSL. We have no rational explanation to the fact that OpenVPN is disrupted on your Mac and not on your iOS device. Maybe they are connected to different ISPs? Kind regards

Hello! At the moment we do not support this patch and we need to study it thoroughly before touching the original source code and compile it for production. From China, it is easy to connect with OpenVPN over SSL (with Windows, Linux and OS X). In our client Eddie, click the "AirVPN" button, select "Preferences", click the "Protocols" tab, select "SSL Tunnel - Port 443" and click "Save". In this way OpenVPN tunnel will be in itself tunneled inside an SSL tunnel, so any OpenVPN "fingerprint" can't be detected by DPI. Kind regards

Hello! We're glad to inform you that you can now verify md5, sha1, sha256 and sha512 files hashes. Additionally OS X and Linux rpm packages are digitally signed. Kind regards

EDIT: SERVER WITHDRAWN ON 16-JUN-2016. Reasons: no more technical compliance to our requirements. Unfair behavior (server "connected" surreptitiously to a 100 Mbit/s port while we were paying for a 1 Gbit/s port) Hello! We're very glad to inform you that a new 1 Gbit/s server located in Spain is available: Nihal. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Nihal supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. NOTE: the server IP addresses geo-location at RIPE database has been changed yesterday, therefore several services might still locate the server IP addresses in some wrong place. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team