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Hello! We're following closely the matter and when the fixed version is released we will upgrade as soon as possible. Kind regards

Hello! We're glad to know that the problem is solved. During the last week serious problems have occurred at a global Internet level due to malfunction (we have no idea about the causes) of infrastructures of big providers in the world. That affected thousands of smaller providers, residential ISPs and datacenters, in particular during some hours of November the 26th. Just to give you an idea of the enormity of the malfunction, ALL of our datacenter traffic providers (we're talking about more than forty providers, which include several tier1 providers, in three different continents) had problems: high latency and 20% packet loss. Kind regards

Hello! Due to prolonged problems we will probably withdraw the server. We have starting searching for different providers in LU since some days ago. Kind regards

Hello, thank you for your choice. You just need to transfer the exact required amount to the address that's displayed when you pay through CoinBase. Kind regards Is coinbase the only bitcoin payment option that I can use to get the 35% discount? Does coinbase require registration if I already have another wallet? Thanks. Hello! Yes, it's the only option and no, it does not require registration. Kind regards

Hello, thank you for your choice. You just need to transfer the exact required amount to the address that's displayed when you pay through CoinBase. Kind regards

Hello! It was a momentary problem on bestvpn web site, they have fixed it, thank you all! Kind regards

Hello, try servers in Canada, the likelihood that trackers administrators block them is significantly lower than it is with USA servers. Kind regards

Hello, yes 7 MB/s (=56 Mbit/s) is an excellent performance, especially in TCP. Since you get higher performance in TCP than in UDP (while it should be the contrary) probabiy your ISP shapes UDP traffic. Kind regards

The AirVPN Client (codename Eddie) is a free and open source OpenVPN wrapper that's fully integrated with the AirVPN service. It's licensed under GPL. Source code is available on GitHub. You can find the manual in this page. Before you open a topic, please check if your questions are in the AirVPN Client FAQ. Technical notes about the source code, how it works and how to build an executable file from it are explained in this faq

Hello! This is only for T-Mobile users, but could potentially apply to other providers: https://support.t-mobile.com/thread/60804?tstart=0 Kind regards

Hello! Our service is based on IPv4 only at the moment. If you disable IPv6 in your system, do you lose connection with your ISP? Kind regards

Hello! The tunnel is established only after the push, but all the flow is encrypted even before the push, at the very beginning of the handshake. Look at the logs for more details. Kind regards

Hello! Our client Eddie can run only in OS X Mavericks and Yosemite. Upgrade to Mavericks is free, anyway if you don't want or can't upgrade you can run Tunnelblick instead of Eddie. Instructions for Tunnelblick and download link are in the usual OS X page https://airvpn.org/macosx Kind regards

Hello! The very first things to check are: - that the running service is listening to the correct port when the test is performed - that no firewall is blocking packets to and/or from the service - that the running service expects TPC packets. Most tests are only in TCP, not in UDP Kind regards

Hello, Eddie's Network Lock plug-in in Windows uses Windows Firewall, so while Network Lock is enabled you had better to disable completely any other firewall. Running two firewalls simultaneously will unavoidably cause unpredictable behavior. Kind regards

Hello! From Black Friday till Cyber Monday you'll just need to go on the linked page, read the code and use it to get the discount on any subscription plan. Kind regards

Hello! A VM (or a middle-box) is needed but you could evaluate OpenVPN over TOR (natively supported by client Eddie) which is better anyway. Or just go with TOR over OpenVPN, another very simple solution (at least for browsing). In both cases no VMs or middle-boxes are needed. Kind regards

Hello! We're glad to inform you that we have joined "Black Friday to Cyber Monday" initiative by the web site bestvpn.com. The competition will run up to the 1st of December while discounts will be available from the 28th of November. We will be offering a great 35% discount and 10 global yearly accounts. Of course, any additional subscription will be added on top of already existing subscriptions. Kind regards

I find that answer troubling, it hides any potential data logging you might be doing, and also makes it hard for people to assess the security of this setup. There is no "trade secret" that gets around the fact that these statistics can only be collected by constantly keeping track of which user is sending and receiving which packets of data and from which sources. Openvpn will not track that itself, you have to deliberately add extra functionality to do it, all of which is dangerous and unneccessary. This logging should never be collected in the first place on a non-logging vpn, but if you insist on doing it, it should be opt in. EDIT: you say "Openvpn will not track that itself" - you're very wrong here. Anyway that's not so important. Hello, it is already opt-in. It is disabled by default for any account. We don't hide any data logging, all that's detected is already published, and anyway that's how the Internet works, so we can't understand any surprise... on the other hand, an important thing that you can do or might like to do is hiding your real IP address to our servers, or hiding to our servers the contents of your communications (respectively with "OpenVPN over TOR" and "TOR over OpenVPN"). For additional discussions please revert to the following thread (read the following message we wrote a long ago): https://airvpn.org/topic/54-using-airvpn-over-tor/?do=findComment&comment=1745 Kind regards

Problem solved, user entered wrong username. Kind regards

Hello! The screenshot shows that there are no DNS leaks from your Windows machine. In order to activate OpenVPN over SSL, in our client Eddie go to "AirVPN" -> "Preferences" -> "Protocol", select "SSL Tunnel - Port 443", click "Save" and connect to a VPN server. Kind regards

Hello, even worse, let's say that you are NSA and perform this correlation attack, you end up observing a higher scale number of flows. Let's say x1000 in respect to our previous figures. Now you end up with a x1000 number of false positives. Kind regards

Hi! How? Let's say we're a big "IXP" and we try to to disclose the IP address of a TOR user we really don't like. We perform a huge correlation attack for some days because for an unbelievable stroke of luck we can observe bots sides of the TOR network we're interested in (!). We observe a relatively modest amount of flows of let's say a hundred millions. We end up with more or less 6,400,000 matches. Now we have a chance that the IP address of that user is one of those 6,400,000. How do we discern it and discard the other 6,399,999 false positives? Kind regards

Hello, we are not going to disclose how we do it in details (call it a trade secret ), anyway the data are gathered without logging and kept in RAM. The "inconvenience" is that all data are lost as soon as one disconnects or for any little trouble in a server, but after all that's exactly what we want. Kind regards

It's very important to us to understand the effective circumvention techniques around the world. For that, our apologies about the delay of this reply. Please give us a feedback if you encounter special issues related to countries you visit. This check exists just because OpenVPN can reply only with a generic AUTH_FAILED if some problem occurs. Eddie performs a check before launching OpenVPN to provide users with a friendly message. In fact this is optional: if our authorization servers are not reachable, the connection phase continues anyway. However, it actually falls into a retry-x-time before giving up. We will check that in the next version of Eddie to improve performance or eventually add an advanced option to disable it. We don't understand very well: the servers list downloaded by Eddie contains only direct IP addresses, not names. The only DNS names used by Eddie are those of the authentication servers (auth.airvpn.org), with fallback to direct IP addresses if the resolution fails. Eddie must work and connect successfully even if you don't have a valid DNS configured on your machine. If not, there is a bug in Eddie or some other issue. It's very strange that you may have corrupted servers list: it is transmitted with a symmetrical encryption, so it can't be corrupted by the network... maybe it is corrupted when saved to disk? Servers list is updated automatically every ten minutes. You can view how old the servers list is in 'Stats' tab, 'Latest Manifest Update'. Double-click on it to force an update (Stats row becomes 'Just now' if successfully updated). In the next Eddie version, we will add an explicit option for that, like 'Auto/10 minutes/1 hour/Never', and a friendly 'Refresh now' button in 'Servers' tab, as you requested. For every server a score is computed, based on many parameters with different height. Lower score = Best, High score = Avoid. Servers with some issue detected from our side (ISP packet loss, for example) gain a highest score. This kind of problems is detected by our Ping Matrix, and Eddie notices this when it updates the servers list. For this reason the update must be done frequently (every ten minutes currently). Servers that are not reachable by latency test from Eddie gain a higher score. In 'Servers' tab there is an option: 'Scoring rule'. This affects score, because for example some servers are the best choice for latency but not for speed. If you encounter an issue with a server, the server is 'penalized' only for you, affecting the score. The penalizations are mitigated in time. For example, an unexpected disconnection from server raises the score of that server, reduced every minute. In around 30 minutes its penalization is reset. Load of a server (available bandwidth and connected users) also affects the score. And, of course, latency affects the score: Eddie performs ping of each server every 10 minutes. When you start Eddie and directly connect, maybe you see a "Waiting for latency tests": this happens because Eddie needs all servers latency results to compute the best score/server. Also, this latency tests are not performed when you are connected to the VPN, hence if you stay connected for more than 10 minutes, and then you disconnect and reconnect, you need to wait for latency tests. But note: you need to wait for latency tests only if you ask Eddie to connect to the "Best server". If you double-click a server directly under "Servers" tab, or if you check the option "Force reconnection to last server at startup", Eddie does not need to wait for the results of latency tests. Kind regards