Staff

Hello @submergency, thank you for your analysis and your co-operation offer, they are much appreciated. You have also to consider that while the Singapore and Hong Kong servers are used by hundreds and hundreds of customers, the Korea server remained operative almost for a month and its usage was negligible. It was used by 9-10 users. By the way, let's discard marketing reasons at the moment, since our mission takes precedence over them. The true problem is that it is not acceptable for us to keep a server in a non-neutral datacenter, so any solution of this kind is not realistic at the moment. Kind regards

Hello! A new experimental version 2.10.3 is available. Bundled with OpenVPN 2.3.8 (OpenSSL 1.0.2d), graphics improvement for better Windows 10 compatibility.

That's very interesting. Could you please specify which servers work for you and which not? Kind regards

Hello, since it worked for a while it should be ruled out that the problem is with the Air client or the tun/tap interface driver and you should look for some other reason. Kind regards

Hello! The problem is here: . 2015.08.13 11:12:04 - OpenVPN > Warning: route gateway is ambiguous: 192.168.11.1 (2 matches) You have the same gateway on two different network interfaces. If it's a viable option for you, the fastest solution is just using only one network card for your default gateway. Kind regards

Hello! It appears that Eddie 2.9.2 has various issues with Windows 10. When you run Windows 10, we strongly recommend that you upgrade to Eddie 2.10.2 Experimental. In the usual download page please click "Other versions" then select "Experimental" to point to it. Select the proper version for your Windows edition and download it. Eddie 2.10.2 features some important bug fixes as well from version 2.9.2. Kind regards

Hello! It appears that Eddie 2.9.2 has various issues with Windows 10. When you run Windows 10, we strongly recommend that you upgrade to Eddie 2.10.2 Experimental. In the usual download page please click "Other versions" then select "Experimental" to point to it. Select the proper version for your Windows edition and download it. Eddie 2.10.2 features some important bug fixes as well from version 2.9.2. Kind regards

Hello! It appears that Eddie 2.9.2 has various issues with Windows 10. When you run Windows 10, we strongly recommend that you upgrade to Eddie 2.10.2 Experimental. In the usual download page please click "Other versions" then select "Experimental" to point to it. Select the proper version for your Windows edition and download it. Eddie 2.10.2 features some important bug fixes as well from version 2.9.2. Kind regards

Hello, on which server it does not work? can you try to connect to the server “wezen” for example and verify if it works? It is mandatory to use one of our VPN DNS (10.4.0.1, 10.5.0.1 etc, see https://airvpn.org/specs) in order to have full access to the additional anti-geo-blocking service. In AirVPN Client check this AirVPN=>Preferences=>Advanced=>DNS=>"Check if the tunnel uses AirVPN DNS" (checked) Kind regards

Hello! If you run our client Eddie in Windows 10, it already sets VPN DNS for ALL network interfaces by default (unless you explicitly configure it not to do it, of course). About the last part of the article: please note that this option is already available in Eddie 2.9.2 and 2.10.2 Experimental. Kind regards

Hello! This is a report of what happened in the datacenter where most of our NL servers are located, directly from the company managing director. The two outages were anyway limited in time (10-15 minutes). We are confident that the datacenter operated by Instant is constantly improving the service quality. In the last months we have anyway added a significant amount of servers all around Europe to add redundancy. Our infrastructure is no more critically tied to Netherlands as it was before with Leaseweb, which (at least for the Netherlands and USA) is unfortunately no more a viable option for the service we offer to our customers. The new datacenter in the Netherlands is fully compliant to all of our requirements and the two short outages which occurred today are a minor inconvenience that should not occur anymore in this way. Kind regards

Hello, we have added www.thesimpsons.com (www.simpsonsworld.com) to our georouting system. Can you try again and confirm that it works now ? Note: Cable provider login required to access full length episodes. The clips instead do not have restrictions. Kind regards

Hello, the server Naos is back online now. Kind regards

Hello, we have identified the problem. Can you try again and confirm that it works now ? Kind regards

Hello, we have identified the problem. Can you try again and confirm that it works now ? Kind regards

Hello, since you experience the problem with different servers in different datacenters it is probably more reasonable to assume that the problem is not on our side. It is highly unlikely, if not impossible, that different datacenters in the world with different transit providers have all together the same identical problem at the same time. Also, if you have a look at the Ping Matrix you can verify that there are no such problems, latency between all the possible combinations of our nodes (which gives birth to the Ping Matrix) is fine and consistent with normal values observed in the last months and years. Kind regards

For readers' comfort: HSTS is implemented in airvpn.org https://www.ssllabs.com/ssltest/analyze.html?d=airvpn.org HPKP is not planned. Kind regards

Hello! We regret to inform you that we are withdrawing the following servers. Dsiban (KR). Contrarily to what was promised to us, Dsiban is not in a network neutral datacenter. South Korea wide IP re-routing and similar censorship is in place. Not acceptable for our service. Etamin (USA). In the last two months we have received re-iterated menaces of service suspension due to few copyright infringement notices. It turns out now that a part of the datacenter abuse team thought that they were receiving notices pertaining to hosted illegal contents in the server (which has never been the case). Such errors are a bad symptom which hints to lack of attention and care. More importantly, we have technical problems with the server which have recently become important. The datacenter nulls the server exit-IP address for hours for alleged "attacks" and "suspicious activity" (against the server from the outside), that we do not even detect just before the IP is nulled. This has happened many times in the last 45 days. In the last 45 days Etamin has gathered more complaints from our customers for bad service than all the other servers in our infrastructure together because of these sudden actions by the datacenter. Therefore, this server may be significantly harming AirVPN service quality in the eyes of Air customers using it. Kind regards AirVPN Staff

Hi, how is this possible? The Network Lock button is available only while the system is not connected to a VPN server. Kind regards

Absolutely nothing changed under this respect between 2.10.1 and 2.10.2. Printing under Linux (via CUPS or direct TCP/IP access to a network printer in the local network) has always worked just fine for us. Kind regards

Hello, we have identified the problem for gamespot.com Can you try again and confirm that it works now ? Kind regards

Hello! Hulu explicitly blocks connections from non-residential lines. ABC performs an additional HTML5 geo-location. If you disable HTML5, ABC will refuse to stream. A possible workaround (untested) with Firefox could be: http://www.instantfundas.com/2011/03/fake-your-location-in-firefox-with.html With Chrome (again, untested by us): http://www.labnol.org/internet/geo-location/27878 Kind regards

Hello, this error: . 2015.08.02 10:49:01 - OpenVPN > All TAP-Windows adapters on this system are currently in use. is usually caused by a disabled tun/tap adapter. Try to re-enable it, or re-install OpenVPN. Kind regards

Hello, by default connections to an Air VPN server go to port 443 and this may cause the problem. Maybe the program you cite blocks outbound ports to prevent leaks, and blocks outbound port 443 unconditionally, unless you allow HTTPS. Try to connect to port 2018. In order to see all the possible connection modes in the Configuration Generator tick "Advanced Mode". Then, you should tell that program that is should not block traffic to port 2018. Kind regards

Sorry, please ignore that message, it needed to be edited and was published by mistake. Kind regards