Staff

Hello, by default no incoming packets can reach your system. Of course we provide remote port forwarding. If you remotely forward a port in your control panel, our VPN servers will forward incoming packets to that port to your system and protection is up to you. Kind regards

Hello, we're very glad to know it. For any improvement you wish to suggest, do not hesitate to write to us. Sometimes it's not easy for us to understand needs and requirements so any suggestion will be very precious. Kind regards

Hello, when we did not perform stringent verifications on credit cards we received an unacceptable amount of frauds. Now we're glad that Avangate has managed to reduce frauds dramatically, we're very pleased with that and we will not change our policy. We accept a wide variety of cryptocurrencies for your purposes. Kind regards

Website: http://www.mtv.it Italian website and streaming TV Status: OK Routing: All servers to IT route.

Website: http://www.realtimetv.it Italian streaming TV Status: OK Routing: All servers to IT route.

Website: http://www.dmax.it Italian streaming TV Status: OK Routing: All servers to IT route.

Website: http://www.cbc.ca Official CBC television site for Canada Status: OK Native: CA servers. Routing: All other servers.

Hello, yes, this an error in MaxMind database (the database for geo-location based on IP address that we use for ipleak.net). Please see here for more details about this error: https://airvpn.org/topic/14309-looking-up-server-ips-show-them-in-different-country We have done everything to have it fixed on MaxMind, Now it's up to them. Kind regards

Hello! Eddie 2.10.1 Experimental is now out. With Control M you can open the menu, with Control P you can open the Preferences window and with Control A you can open the "About" window. Eddie 2.10.1 can be downloaded in the usual download page: click "Other versions" then select "Experimental". Yes, you're right. The developer is aware of this problem. Some more time is needed to fix that. Thank you very much, please feel free to keep sending us your feedback: it is very much appreciated and always kept into consideration. Kind regards

Hello, thanks everybody! We opted to force in the new Eddie 2.10.1 Experimental 128 kB size buffers by default. There is a new option that allows the user to select, for each buffer, OpenVPN Default, 8, 16, 32, 64, 128, 256 and 512 kB, in addition of course to the option to edit directives. 128 kB size buffers at the moment seem the best compromise between latency (which is not compromised at all) and performance. Only users with slow lines (dial-up or ISDN lines) could probably prefer to set smaller buffers. Kind regards

Hello! Our free and open source client Eddie 2.10.1 Experimental is now available. Feel free to test it, it includes several bugfixes from version 2.9.2 Stable. Remember that it's an experimental version which passed alpha testing but is still in beta testing. If you wish to test it, you can download it in the download page for your system. Click "Other versions" then select "Experimental". Your feedback will be very much appreciated. Changelog: https://airvpn.org/services/changelog.php?software=client&format=html Kind regards UPDATE 13-Aug-15: Eddie 2.10.3 Experimental is now available https://airvpn.org/topic/14491-eddie-2101-experimental-available/?p=30952

Hello, https://airvpn.org/topic/14326-question-regarding-airvpns-your-ip Kind regards

Hello, we do not detect any problem in port forwarding. For additional support please feel free to open a ticket. Remember: replies on the forum by someone from the Staff can maybe be posted and maybe not. Only through tickets you will receive support for sure and in a definite time. Kind regards

Thanks, good to know and clarify. We had reports that showed the opposite, probably some user's mistake. Kind regards

Hello, this button has always been available since the very first Eddie alpha and beta releases... It's the big central button in the main Eddie window "Connect to a recommended server". That button causes Eddie to connect to the highest rated server. If a white list is defined, it will connect to the highest rated server in the white list. Kind regards

Hello @mcurrale, thank you for the information. We are resolute to solve the issue. Eddie developer will start studying the problem in the next hours. Incidentally, the next client Eddie version (2.10.1 Experimental) should be released in the next days, and Eddie developer has promised to insert at least hot keys to mitigate the issue. In spite of the stringent time frame, we will try also to test Jaws to improve Eddie before the new release. The main menu can currently be opened only by clicking a button that has no text (it's pure graphics), maybe this the cause of the problem. There are various items, including "Preferences", in the aforementioned menu. It's the "Preferences" item that opens up a window with important tabs: General, Protocols, Proxy, Routes and Advanced, in a new window. These tabs have the same format than the usual tabs Overview, Servers, etc. of the main window, so Jaws should hopefully have no problems once you can use hot-keys, for example Control + M to open the menu and Control + P to open the Preferences window directly. Kind regards

@giganerd That might be not enough with Kaspersky in case OpenVPN connects in UDP (which is the most common usage); it is necessary to disable UDP flood protection for the previously mentioned reasons. Kind regards

Hello, please check your system DNS settings and make sure that at least a publicly accessible nameserver is configured in your physical network card. How to change DNS servers in Windows 8: http://pcsupport.about.com/od/windows-8/fl/change-dns-servers-windows-8.htm Kind regards

We don't recommend this software, because it's closed sourceInstall OpenVPN Client for Android. Launch your internet browser. NOTE: don't use the default Android browser because it has an unresolved bug. Chrome and Opera have been tested by us and work.Connect to AirVPN website, login and create the configuration files from our Config Generator. Choose Linux as platform (only direct TCP and UDP connections are supported) and finally click then "Generate" button to download it.Downloaded .ovpn files may be imported directly into the application but the behavior depends on many factors (employed browser, files manager, Android version, etc). For simplicity's sake, we assume in this guide that you saved .ovpn generated files under the Download's directory in the Android filesystem.Open OpenVPN Client and tap the bottom right "+" button: Tap the "Import VPN Profile" button: Locate your .ovpn files, click on the configuration file you want to import: Long press on the profile to change the configuration (optional): Once done click on the top right save button (optional): Click on profile's switch button to connect: A warning from the Android OS is displayed, click OK to continue: Now you are connected to the selected profile, when you need to disconnect from the VPN click on the "Disconnect" button from the app's notification:

Hello! You need to click the "AirVPN" big button on the top left corner and then select "Preferences" from the menu. Do colors on that button offer bad (too low) contrast? After you have selected "Preferences", you need to click the "Advanced" tab which is the right-most tab. Kind regards

Hello, thank you for your great feedback! We wish to address the issue as soon as possible. Can you please describe the problem with more details to make us understand how to fix it? Kind regards

Hello! Please note that from your last logs your system is NOT connected to the VPN because of this error: Mon Jun 08 21:30:18 2015 All TAP-Windows adapters on this system are currently in use. Mon Jun 08 21:30:18 2015 Exiting due to fatal error This is usually caused by a disabled tun/tap interface (the virtual network adapter used by OpenVPN). Make sure to re-enable it, otherwise you will never be able to connect to the VPN. You might like to run our free and open source client Eddie for additional security checks for these cases and many more. Eddie provides Network Lock and a route and DNS checks at the connection, warning you clearly if something has gone wrong. The fact that you experienced different performance while in reality your system was not connected to any VPN server remains unexplained. Kind regards

Hello! Maybe the firewall settings have not been not restored properly. Try to reset the Windows firewall while the client Eddie is not running (important). Kind regards

Hello, when you connect OpenVPN in UDP, all of your traffic (incoming and outgoing) is wrapped in UDP. This triggers (wrongly) UDP anti-flood and anti-scan security systems, as Kaspersky is reporting. Disable such systems, when you're in the VPN, or connect in TCP (at the price of a performance hit). Kind regards

Same here it directs google to Israel, will this be fixed? Hello! Well... how are we supposed to know? Ask Google, it's a Google problem (or maybe your system problem?) not ours. Server IP addresses are geo-located in Pennsylvania from WHOIS, MaxMind and several other IP geo-location databases. That said, we do not see the problem you report, but that can depend on potentially different Google services that are accessed, not necessarily depending on your system. Browse to the No Country Redirect page as a work-around: https://www.google.com/ncr Kind regards