Staff

Hello, please note that we sent a similar answer to all of your tickets through a courtesy e-mail. Kind regards

Please move here, where you can also find solutions etc. in the subsequent messages: https://airvpn.org/topic/16228-client-broken-in-opensuse-tumbleweed-after-update/?do=findComment&comment=35107 Kind regards

Hello, tickets are replied in a matter of minutes or hours, with some exceptions and your ticket is one of those exceptions. Geo-routing problems and analysis for certain services are complex and while sometimes they can be solved in a matter of minutes, sometimes (when relevant information is not public or not accurate) they require an extensive packets inspection of all the possible flows from any infrastructure used by any given service, a job which might take days and days in particular cases. Kind regards

Hello! We're sorry to inform you that the company operating (a part of) the datacenter and the IP addresses used by Tureis (Portugal) has sold its assets and ceased operations. The new owner is not planning to start operations in Portugal, and wants even to re-allocate IP addresses elsewhere. We are looking for alternative solutions, however infrastructure in Portugal has often failed to meet our requirements so we are also considering to drop the country. Kind regards AirVPN Staff

Hello, you can't run two firewalls simultaneously. You would have two programs with high privileges competing to modify packet filtering tables of the OS, with unpredictable (and usually unwanted) outcome. Kind regards

Hello! Nothing to be worried about. From the manual https://community.openvpn.net/openvpn/wiki/Openvpn23ManPage --persist-tun Don't close and reopen TUN/TAP device or run up/down scripts across SIGUSR1 or --ping-restart restarts. Kind regards

Hello! An FTP server requires some specific configuration because of the way it handles ports. You also need to consider the different behavior in passive and active modes. Please see here: https://airvpn.org/topic/1700-ftp-server-and-client-on-air-vpn/?do=findComment&comment=1702 Kind regards

Network Lock works perfectly on tens of thousands Windows machines and what you report is normally impossible. It could be explained if you have concurrent firewalls running or malware. Check the firewall rules when Network Lock is enabled. Kind regards

Hello! Hulu is not accessible from any Air server since a year ago or so. Perhaps they are progressively restricting access to IP addresses supposedly assigned to residential ISPs/lines. Kind regards

Hello! We're very glad to inform you that two new 1 Gbit/s servers located in Newark, NJ (US) are available: Miaplacidus and Rasalas. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Miaplacidus and Rasalas support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're sorry to inform you that server Beid suffered a very severe hardware failure. Repairing it is not a viable option, unfortunately. However, we're glad to inform you that twelve new powerful servers will be shipped to the SE datacenter in the very near future and one of them will replace Beid. Kind regards AirVPN Staff

Hello, please make sure to not modify tun-mtu size, it must remain consistent with the server settings. Have you already tested lower mssfix values, even as low as 1300 and also ruled out any possible UDP capping from your corporate firewall and/or any other tool in your network and system? If so, try an "OpenVPN over SSL/TLS" connection. It will add remarkable overhead (double tunneling, OpenVPN forced to work in TCP...) but if your ISP is performing traffic shaping against OpenVPN that's higher than the additional overhead, you might get a net performance gain, even a substantial gain. You can change connection mode in the Air client window "AirVPN" -> "Preferences" -> "Protocols". Kind regards

Just for reference: https://airvpn.org/topic/11541-command-line-edition-and-syntax/ Kind regards

Hello, yes, from our UK servers you can access Netflix US. This is due to our geo-routing system. Kind regards

Hello! Amazon Prime is not accessible (and it has never been accessible in the last months). No micro-routing support has ever been implemented for it and probably it will not be implemented in the near future. Various Netflix (USA, Spain, Netherlands and Canada only) are accessible as usual. BBC iPlayer: accessible only from some servers at the moment of this writing, we're investigating the problem. Kind regards

Hello, for any doubt or new calculations., if you don't want to make them by hand, you can use a "CIDR/VLSM calculator", for example http://www.subnet-calculator.com/cidr.php Kind regards

Hello! Yes, that's correct, please see here: https://airvpn.org/topic/9223-netflix/ As you can see, DE and UK servers are "micro-routed" to USA (for what pertains to Netflix). This decision has been made because Netflix DE and UK are not accessible from our DE and UK VPN servers. Kind regards

Hello! About Android: https://airvpn.org/topic/15249-how-to-using-airvpn-through-stunnel-on-android/ Kind regards

Hello! EDIT: everything in this message assumes that IPv6 does not come into play. In various cases this issue is determined by an antivirus. In a minority of cases this is caused by an obscure Windows behavior (bug?) which deactivates DHCP on various network interfaces. In even less cases, the problem is caused by a DHCP client service crash (DHCP client service crashes are not uncommon in every Windows version). Of course, all of the above crashes and obscure auto-modifications of system setup might just have two common (although opposite) underlying causes (an anti-malware, or a malware). Sporadically, the problem is caused by some bug in the router firmware which interferes in the most bizarre ways with UDP. Again sporadically, the problem is caused by a packet inspection tool in the router. Below you find our most exhaustive answer which solves the problem for Windows users 9 times out of 10. Hello! Please make sure that nothing (antivirus, firewall or other packet filtering tools, either on system or router) is interfering with OpenVPN. After that, if the problem persists even after a system reboot, please restart the DHCP client service (while the Air client is NOT running) and try again. Please see here to stop and restart the DHCP client service: http://computerstepbystep.com/dhcp_client_service.html If the problem still persists, make sure that DHCP is enabled on card "Local Area Connection". Please open a command prompt with administrator privileges and issue the following command: netsh interface ip set address name="Local Area Connection" source=dhcp netsh interface ip set dnsserver name="Local Area Connection" source=dhcp If the problem still persists, please follow this post (please make sure to check every and each point): https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321 Kind regards

Hello! Netherlands and Spain servers are NOT micro-routed to Netflix USA. This behavior, at least for these servers, is fine. Apparently you have missed a lot of what we have written, please go back in this thread and re-read. We have explained what can be wrong. Remember that Netflix application or applet will bypass your system DNS. The fact that Furud works shows that the problem can be in your DNS queries because micro-routing in Furud is the same as in any other server in this list https://airvpn.org/topic/9223-netflix/ Also make sure that your system is not sending out IPv6 queries. Kind regards

This does not help the community help you. Please provide any possible detail on how you did it. Side note: if you don't use Netflix application (but a browser) redirecting queries is not necessary. Kind regards Hello, while you were writing this message we were testing successfully Netflix USA (from some USA servers). Working fine as usual. Someone in this thread cited some Netflix applet for browsers. We didn't use any applet, only the browser. Kind regards

This does not help the community help you. Please provide any possible detail on how you did it. Side note: if you don't use Netflix application (but a browser) redirecting queries is not necessary. Kind regards

Hello! It is critical that you are aware that Netflix app >=3.7.2 queries directly Google DNS, bypassing any DNS setting of your device (therefore even VPN DNS - which are essential to make our geo-routing system work). This long thread clarifies: http://forums.whirlpool.net.au/archive/2342149 Whenever possible, you must not use Netflix proprietary software. If not possible, you must redirect DNS queries of the Netflix application to VPN DNS (or downgrade Netflix app to some version older than 3.7.2). Kind regards

Hello! As repeatedly reported Netflix application version 3.7.2 or higher will send DNS queries to whatever it likes (Google DNS for example) against your will and against system settings. Just redirect them to fix the issue. A new thread has yesterday appeared online which is useful: http://forums.whirlpool.net.au/archive/2342149 Kind regards

Hello! Due to apparent incompetence and inability to understand correctly plain English by i3D Net provider abuse team, causing remarkable time waste to our team and undermining the assumption that the other side is standing in good faith, an essential prerequisite in a business relationship, we are sorry to inform you that we are withdrawing the server "Nusakan" (luckily the only one in i3D.net datacenter). We will announce termination of contract to i3d in a few hours with immediate effect (we're not interested in wasting any additional minute with them). The impact to our infrastructure is insignificant since we have 39 servers providing 39 Gbit/s in the Netherlands, and 40 more dedicated servers in Europe. We recommend that you switch to any other AirVPN server. Kind regards AirVPN Staff