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Most Common Problems & Their Suggested Solutions

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I thought it was time to try and collect some of the wisdom floating around and see if we can't create a single thread for solving some of the most common and annoying repeat-issues. So how about it !


I define "common problems" as: if I'm getting a deja-vu every third time I post . Staff will have broken the Matrix by this point.


Each problem will have its own headline and then with any number of solution-oriented links appended underneath. For this reason, this grand list isn't final and is meant to be updated continually.


Naturally, the higher the link number for a solution, the more obscure the solutions are probably getting.


Warning: solutions aren't guaranteed. As with anything technical, trial and error is a core skill


  • Problem: Bootstrap Failed.
  • Solutions:
  1. https://airvpn.org/topic/30824-bootstrap-failed-since-a-week/
  • Problem: No Internet connection after shutting down AirVPN and/or can only use Internet while AirVPN is on.
  • Solutions:
  1. https://airvpn.org/topic/14829-can-only-connect-to-the-internet-browser-through-airvpn/?do=findComment&comment=30509
  2. Windows only: https://airvpn.org/topic/13584-connection-problem-when-not-using-airvpn/?p=38800
  3. MacOS only: https://airvpn.org/topic/27993-cant-connect-to-internet-without-using-airvpn/
  4. https://airvpn.org/topic/21194-virtualbox-is-this-air-vpn-also-cant-connect-internet-unless-signed-in/
  • Problem: Cannot connect to any AirVPN server.
  • Solutions:
  1. https://airvpn.org/topic/22140-cannot-connect-to-german-servers-anymore/
  2. https://airvpn.org/topic/22066-cant-seem-to-connect-to-any-servers/
  3. https://airvpn.org/topic/21418-new-to-airvpn-installed-avpn-on-surface-wwindows-10-cannot-connect-at-school-can-connect-fine-at-most-other-locations/?p=55515
  • Problem: Issues with Curl.
  • Solutions:
  1. https://airvpn.org/topic/27369-cannot-login-curl-is-required/
  • Problem: Bad packet ID (may be a replay)
  • Solutions:
  1. https://airvpn.org/topic/14094-weird-log-entries/
  • Problem: Being censored and/or speeds being throttled/shaped by ISP or Government.
  • Solutions:
  1. https://airvpn.org/topic/28847-connections-from-china/


  • Problem: MacOS client can't connect.
  • Solutions:
  1. https://airvpn.org/topic/18251-airvpn-mac-client-problems/


  • Problem: Checking route IPv6 Failed.
  • Solutions:
  1. https://airvpn.org/topic/29401-checking-route-ipv6-failed-cannot-connect-to-vpn-server-using-eddie/


  • Problem: Waiting for TUN/TAP to come up.
  • Solutions:
  1. https://airvpn.org/topic/26072-route-gateway-is-not-reachable-on-any-active-network-adapters-10401/?do=findComment&comment=70761
  2. Windows only: https://airvpn.org/topic/17440-guide-fix-for-tap-adapter-in-windows/
  3. Windows only: https://airvpn.org/topic/30043-taptun-interface-wont-come-up/


  • Problem: Experiencing slow and/or fluctuating speeds in general.
  • Solutions:
  1. https://airvpn.org/topic/30739-every-vpn-is-slow-for-me-despite-the-well-reviewed-vpns-im-trying-is-it-possible-my-isp-is-causing-this-i-feel-like-someones-playing-a-joke-on-me/?p=80014
  2. https://airvpn.org/topic/18635-looking-for-fast-server-eu-that-goes-beyond-30-40mbit/?p=44998
  3. For online gaming: https://airvpn.org/topic/30135-frequent-spikes-lag-on-videogames/?p=79046
  4. https://airvpn.org/topic/1947-for-those-wondering-about-speed-performance/?p=1967
  5. https://airvpn.org/topic/26157-airvpn-slowing-down-other-machines-in-network/
  6. https://airvpn.org/topic/26117-slow-speed-sort-of/?p=70906
  7. https://airvpn.org/topic/20812-very-very-slow-dns-lookup/
  8. https://airvpn.org/topic/23743-download-speeds-dropping-to-zero-and-going-up-and-down/


  • Problem: Slow torrent speeds and/or disconnects.
  • Solutions:
  1. https://airvpn.org/topic/28082-torrent-on-airvpn-speed-is-very-poor/
  2. https://airvpn.org/topic/26218-slow-torrent-speeds/
  3. https://airvpn.org/topic/23936-repeatedly-getting-disconnects-while-torrenting/
  4. https://airvpn.org/topic/23499-slow-torrenting-speed/
  5. https://airvpn.org/topic/23070-solved-p2p-slow-over-udp-and-fast-over-tcp/
  6. https://airvpn.org/topic/22716-poor-torrenting-connection/

Solutions are in link form without any explanatory text - at least not yet - so that the thread OP stays looking simple and uncluttered, where it's easy to find out what your problem is .


Feel free to contribute with your own helpful links. The more feedback this thread gets, the quicker it can be improved and hopefully made useful.

Moderators do not speak on behalf of AirVPN. Only the Official Staff account does. Please also do not run Tor Exit Servers behind AirVPN, thank you.
Did you make a guide or how-to for something? Then contact me to get it listed in my new user guide's Guides Section, so that the community can find it more easily.

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