Staff

@ferridder Hello! You are trying to access the premium server. The free server is Polaris, 94.23.211.188. We hope that the service will meet your expectations so that you will upgrade to premium membership which have much more bandwidth and help us sustain our commitment to privacy and against censorship. Kind regards AirVPN admins

@corrado1972 Hello! Yes, it is possible, through AlertPay. https://www.alertpay.com You can send the payment to info@airvpn.org For any further information, do not hesitate to contact us. Kind regards AirVPN admins

Hello! Valentine's Day! We send #datalove and offer -20% on premium membership today. Insert code valentine (lower case) just before the checkout and click "Apply" Kind regards AirVPN admins

@gorix Hello! Yes, there must be a problem on your system. You should investigate why OpenVPN tries to connect to 127.0.0.1. Make sure you have followed our previous suggestions. Kind regards AirVPN admins

@gorix Hello! As you can see, your OpenVPN client tries to connect to localhost (127.0.0.1). Make sure you have copied all files inside air.zip into OpenVPN configuration directory. Instructions for Windows to connect with AirVPN client or directly with OpenVPN client can be found here: https://airvpn.org/index.php?option=com_content&view=article&id=69&Itemid=123 Kind regards AirVPN admins

@metodios Hello! The free coupons were limited to free premium membership for 1 month or 3 months. They did not give premium membership forever. Kind regards AirVPN admins

Hello! First problem is that your TUN/TAP interface is not coming up. See here for hints on how to solve the problem in Windows system: http://openvpn.net/index.php/open-source/faq/79-client/259-tap-win32-adapter-is-not-coming-up-qinitialization-sequence-completed-with-errorsq.html Second problem seems to be related to your line quality (unfortunately we can't do anything about it). Third problem (no connection on certain ports) may be related to firewall misconfiguration or your ISP configuration. Check your firewall and see whether your ISP blocks certain connections; if it's the case, try connection on port 53. Kind regards AirVPN admins

nikhil1994 wrote: Hello! Make sure you have installed OpenVPN with admin privileges in your system. Feel free to open a ticket. Please attach complete OpenVPN connection log. Kind regards AirVPN admins

dabl8 wrote: Hello! It would seem something related to bad/missing certificates and/or keys. Make sure you have copied all the properly generated files inside "air.zip" to the OpenVPN config directory. It's difficult to be more specific, please feel free to open a ticket (menu "Support"-->"Helpdesk"); please attach your complete OpenVPN connection log. Kind regards AirVPN admins

kenzieparis wrote: Yes, that's impossible... Be sure to connect to the free server if you have not premium membership. The premium server refuses connections from non-premium users. If the problem is not solved, open a ticket and post full Tunneblick log (not here in the forum). Kind regards AirVPN admins

Hello! Today we launch a program to spread knowledge about AirVPN. You can get a free monthly premium membership coupon. Requirements: - Write in a blog, forum or any other public website a review/article about AirVPN. - Articles/reviews must not contain false information and they must be original, no copy is allowed from other articles. - Articles/reviews may be written in any language. - Articles/reviews must be extensive, at least 200 words. - Articles/reviews must contain the correct link to the AirVPN website https://airvpn.org - Different original articles/reviews on different sites are eligible for more coupons, even if they are written by the same person, as long as they are not copied. - Follow AirVPN account on Twitter https://twitter.com/airvpn and re-tweet what you think is relevant, or tweet any info you repute relevant about AirVPN. Specify @airvpn. Hashtag #vpn is recommended. - Contact us (go to "Support" menu and select "Contact us") to let us know about all of the above. You will receive a monthly premium coupon for free in a very short time. Kind regards AirVPN admins

Hello! New client 0.8 is available. We strongly recommend to upgrade. - [fix] Fixed bug which under certain conditions caused the client to freeze data exchange and show error after several connection hours. Kind regards AirVPN admins

@kenzieparis Hello! In the previous message we referred to your Tunnelblick software for the upgrade. The issue you report is a different problem. See here some hints which might help you solve the problem (find here also links to download latest releases): http://code.google.com/p/tunnelblick/wiki/wCommonProblems#An_OpenVPN_log_entry_says_%22Tunnelblick:_openvpnstart_status For an extensive overview of common problems: http://code.google.com/p/tunnelblick/wiki/wCommonProblems Kind regards AirVPN admins

kenzieparis wrote: Hello! You're not missing anything. This is a (rare) Tunnelblick bug in the config file parsing. It has been fixed in the latest Tunnelblick branch 3.1 r1263. We recommend the upgrade. Another way to patch it is to manually remove all the comments from the configuration file (use a text editor, edit air.ovpn and delete all lines beginning with '#'). See also http://code.google.com/p/tunnelblick/source/detail?r=1263 Kind regards AirVPN admins

caser wrote: Hello! Do not hesitate to explain your needs: select "Support"-->"Contact us" to send a private e-mail to us. Kind regards AirVPN admins

Follow us on Twitter! https://twitter.com/AirVPN See also https://airvpn.org/index.php?option=com_content&view=article&id=65&Itemid=130 Kind regards AirVPN admins

Hello! We will look into it. Our tests with Internet Explorer 8, though, show that everything works fine, except some minor graphic glitches (Explorer's fault, we can't do anything about them). We would recommend that you install a browser (Firefox, Opera...) even on your XP system. Internet Explorer should never be used. Kind regards AirVPN admins

MiL0 wrote. Hello! According to our terms of use, you have the right to a full refund, no questions asked. If you wish, and only if you wish, drop us a couple of lines telling us in private which country you connect from and your ISP (in case, use "Contact us" option in the drop-down menu). We would be curious to know just because those ping times are incredibly high, much higher than those recorded from Philippines, China and some countries in Africa. Kind regards AirVPN admins

Hello! 94.23.211.188 is ok, it's the free server. Please be aware that in the log you were trying to access the premium server. We'll investigate into the matter, thank you for the warning. In the meantime, try to open a completely new account, re-generate and download configuration and certificate files (air.zip), and let us know if you can access free server with the new account. Kind regards AirVPN admins

_adil wrote: Hello! During the day there are hundreds and hundreds of connections on free server - port 53 UDP. We are not aware of any problem about it. Please check your configuration and feel free to open a ticket. Do not forget to attach your OpenVPN log. Kind regards AirVPN admins

@airUser Hello! The problem is that you are not authorized to connect to that server: it's a premium server, reserved to premium members. Please connect only to the free server. If you want to become a premium member of AirVPN, please refer to "Payment plans". A premium member enjoys no bandwidth limitation and minimum guaranteed allocated bandwidth, plus 20 remote forwarding ports and fast customer assistance. Kind regards AirVPN admins

Hello! Can you please give us more details? We would recommend to open a ticket and attach OpenVPN log file and every other relevant detail. Kind regards AirVPN admins

Hello! If you don't want or can't use PayPal to subscribe to AirVPN, you can use AlertPay. AlertPay is available in several countries not served by PayPal. https://www.alertpay.com AirVPN account in AlertPay is info@airvpn.org Just transfer the amount of the subscription you have chosen to that account and you will receive back the validation for premium membership. Do not hesitate to contact us for any further information. Kind regards AirVPN admins

_adil wrote: Hello! During the day there are hundreds and hundreds of connections on free server - port 53 UDP. We are not aware of any problem about it. Please check your configuration and feel free to open a ticket. Do not forget to attach your OpenVPN log. Kind regards AirVPN admins

Saint wrote: Hello and thank you for your suggestions. You can pay right now through AlertPay. https://www.alertpay.com Just send money to info@airvpn.org : you will receive your premium activation within a very short time. Feel free to contact us for any further information. Kind regards AirVPN admins