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Everything posted by Staff
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Eddie for Android autostart / auto-reconnect
Staff replied to Radagast's topic in Eddie - AirVPN Client
Hello! Unfortunately not. This option has been deliberately disabled by Google in Android TV systems (from version 9 if we're not mistaken). On some manufacturer's devices, apps can be launched during the bootstrap through a launcher/boot app running on high privileges but, as far as we know (we would be happy to be corrected if we're wrong), that's not possible with Sony Bravia. The second behavior (hung -> blank screen -> restart without connection) sounds like a bad crash. Please send us (either here or in a ticket to the support team) the complete report. It will contain the logcat too, so it may provide us with valuable information to understand what happened. To send us the log and logcat: open the settings view tap the paper plane icon on the top note down or copy to the clibpoard the URL that the app will give you back send us or the support team the URL Kind regards -
ANSWERED Acces denied when trying to connect
Staff replied to Sceptrum's topic in Troubleshooting and Problems
Hello! Just for a definitive confirmation, your account is not banned and has no limitations whatsoever. It must be a local problem. In the following thread, two users with this problem found out that it was caused by BitDefender: https://forums.openvpn.net/viewtopic.php?p=120189 Can you check, if you run BitDefender? Kind regards -
2.21.6 - Denylist additions not being saved
Staff replied to Ailurophobic's topic in Eddie - AirVPN Client
Hello! Yes, this problem was reported on 2.21.6, as the OP correctly specified. Do you still experience this problem on 2.21.8 and/or 2.23.2? Kind regards -
@Rmanso33 Hello! Eddie "Network Lock" modifies firewall rules to prevent traffic leaks outside the VPN tunnel. The blocking rules are not permanent. Even if Eddie's exit is not clean, you can flush firewall rule or you can reboot the system to solve the problem. If Eddie was running with Network Lock on, then it was doing its job. An additional step to improve compatibility with any software is disabling Fast Startup on Windows: https://www.windowscentral.com/how-disable-windows-10-fast-startup If Eddie's exit is not clean, you will need to check DNS settings as well, because VPN DNS is not accessible from outside the VPN and it will remain set even after a reboot. You can fix by re-running Eddie and shutting down it properly, or you can operate manually: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 You're not forced to run Eddie to connect to AirVPN servers. In this page you can find various alternatives: https://airvpn.org/windows/ Another software for Windows which recently has received a remarkably good feedback by AirVPN users (although it is not open source) is WireSock, please see here: https://airvpn.org/forums/topic/57174-how-to-correctly-use-the-routes-tab-to-only-route-the-torrent-client-through-eddie/?do=findComment&comment=228744 Kind regards
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@salvialight Hello! You need to install resolvconf. We're not sure it's available for your Ubuntu / Pi OS version in the official repositories though. Worth a try: sudo apt update sudo apt install resolvconf wg-quick runs resolvconf to manage DNS properly. Side note: please send text and not screenshots whenever possible (in your previous message you could just copy and paste the text in the terminal). Kind regards
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AirVPN / Wireguard / NetworkManager / Linux
Staff replied to Dorn64's topic in General & Suggestions
Hello! In this case you had better go directly with wg-quick and not nmcli. https://airvpn.org/linux/wireguard/terminal/ Kind regards -
Hello! Should you need to install WireGuard in the future on a Raspberry Pi OS, consider that it's a Ubuntu based system, so you can handle the matter just like you would do in Ubuntu. Proceed to install WireGuard components: sudo apt install wireguard WireGuard userspace utilities will be installed too, so you can then proceed with our instructions starting from step 2: https://airvpn.org/linux/wireguard/terminal/ Kind regards
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Hello! Can you tell us the laptop Operating System name and version? Kind regards
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@AntairVPN Hello! Can you please switch to WireGuard and check whether the same problem occurs or not? In order to switch to WireGuard: from Eddie's main window please select "Preferences" > "Protocols" uncheck "Automatic" select any line with WireGuard. The line will be highlighted. click "Save" and re-start a connection to apply the change please make sure to test a few servers in different locations around your node If the problem persists, disable the route check, just in case the failure is a false positive: from Eddie's main window select "Preferences" > "Advanced" uncheck "Check if the Air VPN tunnel works" click "Save" enable "Network Lock" from the main window from Eddie's main window select "Preferences" > "DNS" uncheck "Check Air VPN DNS" click "Save" test again Kind regards
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ANSWERED Will not connect to anything "Yahoo"
Staff replied to madrat's topic in Troubleshooting and Problems
Hello! With the current information unfortunately we can't say what you should look into. Try to open a ticket and investigate together with the support team. Let them know your Operating System, the browser you run, the software you use to connect to VPN servers... probably they will ask you for even more info in an attempt to understand the cause of the problem. Kind regards -
ANSWERED Will not connect to anything "Yahoo"
Staff replied to madrat's topic in Troubleshooting and Problems
Hello! We have just tested Nahn, Pisces, Telescopium, Titawin and Sham. https://yahoo.com is perfectly reachable from all of them. The connections were performed via WireGuard and the VPN DNS (10.128.0.1) correctly resolves the name. No block of any kind has been detected. More and more it sounds like your own local problem, let's see the feedback from other users. Note that in the route checker, "301" is correct (although it is questionable that the checker displays it with a red token), as yahoo.com replies "moved permanently" to ca.yahoo.com (re-direction is fine). Kind regards -
ANSWERED Will not connect to anything "Yahoo"
Staff replied to madrat's topic in Troubleshooting and Problems
@madrat Hello! Can you give us the name of those servers you can't access yahoo.com from? Kind regards -
@salvialight Hello! Please note that you resurrected an 8 years old thread. Many things have changed in the meantime. The alleged problem heavily depends on the DNS management of the software you run to connect. In general, WireGuard, Eddie (the Air software client) and the AirVPN Suite for Linux do that, while OpenVPN does not. Note: if your system runs systemd-resolved only Eddie 2.23.1 and newer versions added full support with proper DNS management for every systemd-resolved working mode. For manual DNS setup purposes, since you mention Pi OS we guess that it's the latest Pi OS based on Ubuntu 22/23, so you can consult Ubuntu, or general Linux, and systemd-resolved guides on DNS settings. Also note that only with the introduction of some new systemd-resolved "on link" working modes the "DNS leaks" plague entered the Linux world, while previously it was a Windows-only pest. Before systemd-resolved specific working modes were activated by default in various distributions, DNS leaks did not exist in Linux. it seems no accident that shady pestilence spreaders who infect Linux with endemic Windows plagues then end up hired by Microsoft. Kind regards
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Hello! The following errors thrown by OpenVPN: . 2024.01.28 17:17:24 - OpenVPN > write UDP: Unknown error (code=10065) . 2024.01.28 17:17:24 - OpenVPN > write UDP: Unknown error (code=10065) . 2024.01.28 17:17:24 - OpenVPN > write UDP: Unknown error (code=10065) hint to something blocking UDP and/or OpenVPN packets. Please check any packet filtering and traffic management tools both on your system and router and make sure you remove any such block. Also test a connection over WireGuard to discern whether the block is against UDP or against OpenVPN specifically. To switch to WireGuard: from Eddie's main window please select "Preferences" > "Protocols" uncheck "Automatic" select any line with WireGuard. The line will be highlighted. click "Save" and re-start a connection to apply the change Please make sure to test various servers in different locations. Kind regards
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Hello! Is that the complete error message, no additional info? Can you tell us the Operating System and whether the configuration file pertains to OpenVPN or WireGuard? Which OpenVPN or WireGuard version do you run? Kind regards
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ANSWERED Server Name / Cities List Fails Check
Staff replied to air92186's topic in Troubleshooting and Problems
@air92186 Hello! We fear that Gluetun's server list is hard coded here: https://raw.githubusercontent.com/qdm12/gluetun/master/internal/storage/servers.json Saclateni is not included in that list, maybe the list must be updated manually? To avoid hard coded lists a developer could parse the AirVPN manifest. How to download and how to parse the manifest must be seen on Eddie Android (Java) or AirVPN Suite (C++) source code, which is (in our opinion) very readable and well commented. A developer could also use the Bluetit daemon (developer's reference manual available here) for all the needed operations for a full integration with AirVPN (Bluetit exposes a D-Bus interface), although the integration requires that the target functions and/or classes are developed according to the AirVPN–SUITE classes marshaling mechanism (thoroughly documented anyway). However, there is no official document describing the manifest format and the procedure to download it from the bootstrap servers, we're sorry. We might plan a fully documented API for third party developers so they don't need hard coded lists of servers and IP addresses, or we might document the manifest download procedure and its format... we'll think about it. Kind regards -
ANSWERED Eddie's connection problem
Staff replied to spede62's topic in Troubleshooting and Problems
Hello! Thank you very much, you are a long time customer! Some Eddie Linux edition versions, including 2.21.8, have a bug which causes a race condition in some cases when the round trip times tests are performed. The bug was fixed in Eddie 2.22 and the whole round trip time checks procedure was significantly improved in 2.23. From your description, we suspect that your problem is caused by the mentioned bug. Please test Eddie 2.23.2 beta and check whether the problem gets solved. Please see here to download Eddie 2.23.2 beta version: https://airvpn.org/forums/topic/56428-eddie-desktop-223-beta-released/ If you are already running Eddie 2.23.2 then the problem must have a different cause, let us know. Kind regards -
Hello! Please renew your client certificate and key according to the following instructions: https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ Reason: we signed client certificates with SHA1 between 2010 and 2017. In 2017 we started to sign them with SHA512, but the update was not forced on customers in order to avoid sudden disconnections and potential compatibility problems. You're indeed a long time customer, thank you! Nowadays OpenSSL 3 (the SSL library used by OpenVPN) considers SHA1 based signatures insecure. By renewing the certificate you will have a new certificate signed through SHA512. Please remember that you need to re-generate your configuration file(s) after you have renewed the certificate. Kind regards
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@julienth Hello! Eddie picks the DCO adapter which is already installed in the system, but this adapter is incompatible with the OpenVPN version (2.5.5) in your system that Eddie itself runs. You can solve quickly the problem in this way: https://airvpn.org/forums/topic/56643-stuck-in-a-broken-route-never-connects/?do=findComment&comment=225323 Alternatively you can install OpenVPN 2.6 (which supports DCO) and force Eddie to run OpenVPN 2.6. You can configure which OpenVPN binary Eddie must run in Preferences > Advanced > OpenVPN custom path. Kind regards
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Hello! Let's verify whether the route check failure is a false positive or not: from Eddie's main window select "Preferences" > "Advanced" uncheck "Check if the VPN tunnel works" click "Save" enable Network Lock from Eddie's main window select "Preferences" > "DNS" uncheck "Check Air VPN DNS" click "Save" test again connections with WireGuard and OpenVPN. This time the connection should be fine from the log, but you must verify manually that you can perform your normal Internet activity. Network Lock will prevent anyway any traffic leak and make the route check superfluous Kind regards
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ANSWERED Forwarded ports leads to connection timeout!
Staff replied to CarlitoBonito's topic in Troubleshooting and Problems
Hello! Why do you mention the router again? The router would not enter into play in this case of port forwarding because you wrote that the connection is established from a computer behind the router, not by the router. Can you confirm this? Kind regards -
Hello! Error 111 (connection refused) imply an active connection reset. Therefore the packets correctly reached the system connected to the VPN but they were actively refused. This event may occur when a packet filtering tool is configured to reject packets (and not dropping them silently) either globally or on a specific port, or when the operating system is configured to reset incoming connection without an end-point (in other words, when no process is "listening" to the destination port). Therefore, assuming that the Synology device is connected directly to the VPN, please check your packet filtering tool rules and check the configuration of the listening Download Station: it must be running, listening to the correct port (check your AirVPN account port panel) and binding (if a bind option is available) either to all interfaces or to the virtual network interface used by the VPN program. However, if it's your router the one connecting to the VPN and then sharing the connection with all the devices behind, then you must take care to forward the router port to the final destination, in this case the proper port of the LAN IP address of the Synology device. Kind regards
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@julienth Hello! If the problem persists please post or attach to a ticket a system report generated by Eddie after the problem has occurred. Please see here to do so: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ If the problem has been resolved in the meantime, please spend a minute to post the solution for all the community readers. Kind regards
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Hello! Does the same problem persist if you try a connection via WireGuard? In order to switch to WireGuard: from Eddie's main window please select "Preferences" > "Protocols" uncheck "Automatic" select any line with WireGuard. The line will be highlighted. click "Save" and re-start a connection to apply the change please make sure to test a few servers in different locations around your node Kind regards
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Hello! A new release is planned during April 2024. Stay tuned! Kind regards