Staff

@Shitsko @wnorcus and @pdannolfo resolved their respective problems which had different causes on the client side and not strictly related to route check. Nothing useful for the readers on this thread unfortunately, we're going to lock the thread and we recommend to follow the suggestion by @OpenSourcerer here above. Kind regards

Hello! Please send us a system report generated by Eddie. Please see here to do so: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards

Hello! Please send the system report as required by the support team. Please see here to do so: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Also, please test a connection with OpenVPN, in TCP and UDP, port 443 and port 53 (all the 4 combinations), to entry-IP address THREE and report whether the problem persists or not. You can change connection mode in Eddie's "Preferences" > "Protocols" window (uncheck "Automatic" to pick a specific connection mode). Kind regards

Hello! With "same issue" do you all mean that by switching to WireGuard the problem gets resolved, like it happens to the original two posters in July, while it persists with OpenVPN? If so, can you tell us whether the problem persists if you change OpenVPN port (for example from 443 to 53)? Also, it's very important that you attach a system report generated by Eddie. Kind regards

Hello! We're very sorry, at the moment we support automatic payments only via PayPal and not via Stripe. You may consider, during the next month, to use your credit card via PayPal (no PayPal account needed) and pick "PayPal subscription" payment option. Kind regards

Hello! Your tickets have been received and a reply was added in 8 hours, which is perfectly normal on Sunday. We see that the reply resolved the ticket by accepting your request. You can check your tickets in your "Client Area". Courtesy e-mails are also available if you have linked a valid e-mail address to your account and you don't disable notifications via mail. Kind regards

Understood. In this case we're terribly sorry but it looks like Amazon can not provide any solution. Kind regards

Hello! The VPN server names have changed into <server name>.airservers.org. The old <server name>.airvpn.org has been preserved for the old servers which had it, for backward compatibility and smoother transition. New servers added after the change have only <server name>.airservers.org. As usual, only entry-IP address 1. Kind regards

Hello! Is it not possible to redeem the gift card and credit it to your Amazon account and then use this account to pay on EU Amazon? Kind regards

Hello! We have been informed about an imminent relocation of our VPN servers in London. They will be migrated to a different datacenter. IP addresses will remain the same. Migration will start on Thursday, 14 Sept 2023, 22:00 UTC +1 and will end on Friday, 15 Sept 2023, 06:00 UTC +1 (London Time) Expected Duration: the migration is anticipated to take 8 hours, during which there will be a full interruption of services. We recommend that you connect to different VPN servers (in UK or elsewhere), not located in London, during the mentioned time frame. Kind regards AirVPN Staff

Hello! Apparently not, we're sorry. With our Amazon Seller account, customers are always re-directed to the EU main Amazon sites to process payments, no matter how we interface with it. You will anyway get the language you prefer, of course. Does it cause to you any inconvenience? Kind regards

Just a quick digression on this matter: no, it would not make any difference. Alleged usage of p2p protocols or even usage of p2p to share copyrighted content never causes an IP address to be included in a black list according to our 14 years approaching experience. By blocking torrenting we would also block VoIP, distribution of free and open source software, update systems of various software houses based on p2p and more without touching the problem you mention at all. We would betray our mission for no good side effect at all. Nowadays the main reasons of blocks against VPN IP addresses are a different kind of abuse and, even more importantly, an a priori refusal of connections coming from any privacy enhancing system which hurts personal data harvesting and reselling. We are in the presence of the thorny issue of services that grant access only if the user is willing to give up his or her privacy, be it for personal data harvesting or for definite geo-location for any intellectual monopoly related issue. That said, we also work daily to remove our IP addresses from the most important black lists around the world and we also make an important exception (since AirVPN birth, so it was decided in cold blood and deemed ex ante as the only acceptable violation of Net Neutrality) to the mission by blocking outbound port 25. Only time will tell whether you're right or not: in the last 13 years the amount of ISPs willing to take VPNs on their datacenters has increased significantly. AUP which forbade consumer VPN activity just 7-8 years ago have been rewritten to allow it (the discrimination remains against Tor in some cases, though). In any case our mission comes first, so it's not a matter to tweak the service and accept disgraceful compromises for us, but it's a matter to either providing the service according to the mission or not providing it at all. The customers and users only will reward or punish our commitments. Kind regards

Hello! The problem: DCO can be used only by OpenVPN 2.6 (or higher version), it is not supported by 2.5.5, the OpenVPN version launched by Eddie in your case. Quickly solve the problem by telling Eddie to create its own interface and ignore DCO: from Eddie's main window select "Preferences" > "Networking" type eddie in the "VPN interface name" field click "Save" Alternatively you can configure Eddie to run OpenVPN 2.6 with DCO but at the moment DCO is highly experimental so if you want a stable environment just don't use DCO at the moment. If you want a VPN software working mainly in the kernel space then please consider WireGuard, as at this stage it's definitely more stable than OpenVPN with DCO. To switch to WireGuard via Eddie (you can then go back to OpenVPN anytime of course): from Eddie's main window select "Preferences" > "Protocols" uncheck "Automatic" select a line with WireGuard. The line will be highlighted click "Save" Kind regards

Hello! Yes, new 10 Gbit/s servers in the USA are planned according to userbase growth. If the current rhythm is maintained (but this is a big big if, in our business) you might see news on November. Kind regards

Hello! Unfortunately not: it is a WireGuard limitation, because the IP address is unique per key and bound to it. Only if you use a unique client key (and therefore IP address) for WireGuard profiles on each device and you don't need remote inbound port forwarding then you can connect multiple devices to the same server. Please see also https://airvpn.org/forums/topic/26209-how-to-manage-client-certificatekey-pairs/ Kind regards

Hello! Noted, thank you very much. It will be put under the attention of Eddie Android edition devs. Kind regards

In the meantime happy 10th anniversary! Kind regards

@20194 Hello! Yes, Eddie needs to access the "bootstrap" servers too. Anyway you can stick to WireGuard, as you say. Kind regards

@20194 Hello! Each VPN server has 4 entry-IP address. There are no domain names to obtain entry-IP addresses 2, 3 and 4 of a specific server, but only for countries or continents or all servers. You may consider to use the Configuration Generator or the API to get Xuange''s addresses only. For your comfort they are (v4 and v6, from 1 to 4): 79.142.69.159 2a00:7145:c1:1:d166:dd1b:2fa3:dbdb 79.142.69.161 2a00:7145:c1:1:6726:4916:97c9:c979 79.142.69.162 2a00:7145:c1:1:6838:aa89:d61c:fb42 79.142.69.163 2a00:7145:c1:1:c862:16de:4698:4c9d Kind regards

Hello! The Express VPN interface causes a critical error to OpenVPN: Tell Eddie to ignore any alien interface: Select from Eddie's main window Preferences > Networking, write eddie in the "VPN interface name" field click Save. You may also consider to switch to WireGuard to bypass the alien interface. You can do it in Preferences > Protocols window. Uncheck Automatic, select a WireGuard connection mode and click Save. Kind regards

Hello! Two different problems are reported in this thread for Eddie 2.23.1, can you specify which one you're experiencing as well as your Linux distribution please? Can you also confirm that you're running Eddie 2.23.1? Kind regards

Hello! We outline that we don't block the mentioned web site. It's the final service (the web server on imgsrc.ru) which sends the 403 message (forbidden access). The administrators have blocked some (but not all) of our VPN servers. Inside Amanah, some servers are still unblocked. See also: https://airvpn.org/routes/?q=https%3A%2F%2Fimgsrc.ru Kind regards

Hello! For the readers: the problem got solved after removing the character % from the username (initially, OP username contained it). Eddie Android edition developer is already aware of the issue for additional investigation. EDIT: bug detected, % is interpreted as a string formatting character. It will be fixed. In the meantime you may consider not to use % as a character in the username. Kind regards

Hello! For your purpose you can use screen or tmux - https://www.gnu.org/software/screen/ or https://www.howtogeek.com/671422/how-to-use-tmux-on-linux-and-why-its-better-than-screen/ They are both available in Ubuntu repositories. Kind regards

UPDATE 2023-AUG-28 A customer with Virgin Hub 5 reported very poor performance. The problem could be resolved by running WireGuard (or Eddie in WireGuard mode) and forcing a 1280 bytes MTU size. In this way the customer could almost saturate the peak bandwidth offered by Virgin. WireGuard's MTU size can be customized on Eddie 2.23.1 and higher versions, on "Preferences" > "WireGuard" window. Kind regards