Staff

@Koalaman Hello! The command to disconnect a session is valid if no other Goldcrest process is already running. By Suite's default D-Bus policy only one client can talk to Bluetit at a time, the "primary owner" according to D-Bus terminology. Goldcrest's disconnect option is originally meant to disconnect a session started by Bluetit autonomously, i.e. when Bluetit is configured to connect at startup. If you need to terminate a current connection established via Goldcrest, you just have to send a SIGTERM or SIGINT to Goldcrest. For example, press CTRL-C on the terminal from which you launched Goldcrest, or send Goldcrest the signal, for example sudo killall goldcrest Kind regards

Hello! Thank you for your tests! If the WireGuard kernel module is missing, the Suite will not work in WireGuard mode. Kind regards

@kdirh3381 Hello! The amount of connections per server is highly accurate. Within the limit of the update, taking place every minute, it's 100% precise because it is the arithmetic sum of all OpenVPN and WireGuard connections as counted by the servers themselves. The dashboard says "users" but in reality they are connections, so if a user connects five devices to the same server, they will be counted as five connections/"users", so the accuracy remains 100% precise. Kind regards

Hello! Thank you very much for your choice! We're very sorry, paying the same plan partially in LTC or other crypto, and partially with another payment processor, is not supported at the checkout. You should have bought first credit for your account (either with PayPal or LTC). During the checkout it's possible to pay a part with any payment method and a part with the account credit. Don't worry, now you can open a ticket (click "Contact us", or write to support@airvpn.org) and the sales guys will guide you to a solution. Kind regards

Hello! Do you have Eddie crashing only when Open Snitch is running? In other words, if OpenSnitch is completely shut down, does Eddie run properly or not? Can you also confirm that the OpenSnitch software you mention is the following one: https://github.com/evilsocket/opensnitch Kind regards

@P.Bear Hello! It's actually not easy to maintain 100 MB/s = 800 Mbit/s (1.6 Gbit/s on the server) in our infrastructure. Try to prefer Europe (or Netherlands) 20 Gbit/s servers to beat the 560 Mbit/s limit you currently experience, which is anyway a good performance in AirVPN if you consult the top user tables. Also open a ticket, as some optimization could help you gain some more performance especially when dealing with torrenting, where external (not depending on the VPN server itself) variables enter into play. Kind regards

Hello! Try to switch to WireGuard and check whether performance improves or not. Also test various, different servers around your location: from Eddie's main window select "Preferences" > " Protocols" uncheck "Automatic" select a line with some WireGuard connection. When selected the line will be highlighted click "Save" re-start a connection to apply the change Kind regards

Hello! Yes, it's possible. On Eddie Android edition go to the "AIRVPN SERVER" tab. By long tapping a country or a server you can add it to the favorite list, to the forbidden list, or to the default list, in case you need that last list for connections during the device bootstrap. You may also generate profiles and export configuration files, both for WIreGuard and OpenVPN, like you do with the web site Configuration Generator for a specific server or country. On Eddie Desktop edition "white" and "black" lists (favorites and forbidden servers or countries) can be configured in the "Servers" window and in the "Countries" window. Kind regards

Hello, is the problem solved? If not, please see here to force Eddie not to use the "alien" Kaspersky interface which causes a critical error to OpenVPN: https://airvpn.org/forums/topic/56643-stuck-in-a-broken-route-never-connects/?do=findComment&comment=225323 Also, you don't need to remove Kaspersky VPN, but just make sure you don't use two different VPN at the same time. Kind regards

Hello! In 2019 we pushed a commit with a major new feature for OpenVPN3 library but it was refused by the maintainer (Arne Schwabe) for stylistic reasons. In the opinion of some of us it's their (OpenVPN3 maintainers) style to be ugly, but OK it's a matter of personal tastes so the text format and spacing was changed accordingly and a new commit was ready. The new commit was again refused, this time because the source code included tags mentioning the source code author "ProMIND". We couldn't fully understand why the author should not be mentioned in the source code itself, moreover the tags were useful for another purpose, but fine, all tags were removed and a new commit was ready. The new commit was again refused, this time because the identity of the source code author ProMIND was not certified. In general we do not disclose the identity of our employees and collaborators, much less force them to certify it with any third party, and leave to them the choice to disclose real identity and certify it. The request was strange and we asked for some clarification. It came out, even from other OpenVPN community members, that the requirement was related to a specific contractual agreement mentioned here: https://github.com/OpenVPN/openvpn3/blob/master/CLA.rst At that point we did not like the situation: please note that a new problem was mentioned only after each new commit was proposed, while it would have been fair that all problems were mentioned at the same time, obviously, since the very beginning. And we did not like anymore to allow OpenVPN Inc. to re-license under any new license our or ProMIND's code, which is under GPLv3, according to the mentioned contributor's agreement, specifically part II, (e) clause: "(e) I understand that OpenVPN Inc. may relicense this project, this contribution, and any modification to it under any license. [...]". Therefore we did not waste additional time on the matter and we went on with our fork without further ado. At this very moment we have no merging/commit plans. On a lighter tone, this thread dated 2019 is funny in the last part: https://airvpn.org/forums/topic/43850-openvpn-3-development/ because one of the AirVPN community moderators defended OpenVPN style and Schwabe refusals, and wrote: "If you had contributed to the Linux kernel like that, Linus would tear you to tiny bits." Ironically, after that message was written, Linus Torvalds examined OpenVPN code and he was horrified. Kind regards

Hello! We're glad to inform you that AirVPN Suite 2.0.0 alpha 2 is now available. NEW: WireGuard support by Bluetit and Goldcrest minor bug fixes The announcement message has been updated accordingly. Thank you for your tests! Please report bugs or any malfunction here. Kind regards

Hello! "Not primary owner" hints to some other Goldcrest process already running, can you please check? Kind regards

Hello! They are different. Your system connects to an entry-IP address and then you exit on the Internet with a different IP address. It is a very important feature which prevents various and dangerous correlation attacks which would reveal (to an attacker) your real IP address (even with Network Lock on). Kind regards

Hello! If it happens only now and then you are probably fine: disconnections may happen for various events on the Internet, for example DHCP lease renewal, temporary upstream unavailability, temporary routing problem, ISP various problems... but if the disconnections are quite frequent please open a ticket to receive proper assistance. As a first attempt, anyway, if you connect via WiFi, try to get a stronger signal and change channel. Please see here about WiFi channels and the paramount importance to select the correct one if you have neighbors using WiFI too: https://www.metageek.com/training/resources/why-channels-1-6-11/ Correct. No traffic leaks were possible because Network Lock is a set of firewall rules, so only a system administrator resetting firewall rules could wipe out the Network Lock protection. Kind regards

Hello! Probably Eddie is really running as the message says. Can you please check whether Eddie is minimized? Please search for Eddie's tray icon in the system tray. Click the "up" arrow to see all the hidden tray icons. Eddie's tray icon is a small cloud in a circle. If you find it, please double-click it and Eddie's main window should pop up. The system tray is (if you have Windows 11 default settings) on one corner (usually the right hand side) of the bottom task bar. If you manage to bring up the main window, you can disable the promotional messages permanently in Preferences > UI window. Check Skip promotional messages (remember to uncheck it when the promotion ends if you want to be promptly informed about future promotions, because the option disables not only the current message but also any future one - this is not necessary in Eddie Android edition which disables the current promotional message and not the future ones). Kind regards

Hello! Not all servers, some of them have 20'000 Mbit/s (10 Gbit/s full duplex) available. Infrastructure upgrade to have all full duplex lines with 1 Gbit/s minimum was completed on July 2023. No more 100 Mbit/s or 500 Mbit/s lines. https://airvpn.org/forums/topic/56495-servers-power-up-shown-in-the-web-monitor/ Kind regards

Hello! We're very glad to inform you that the Black Friday week has started in AirVPN! Save up to 74% when compared to one month plan price Check all plans and discounts here: https://airvpn.org/buy If you're already our customer and you wish to jump aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. AirVPN is one of the oldest and most experienced consumer VPN on the market, operating since 2010. It never changed ownership and it was never sold out to data harvesting or malware specialized companies as it regrettably happened to several competitors. Ever since 2010 AirVPN has been faithful to its mission. AirVPN does not inspect and/or log client traffic and offers: five simultaneous connections per account remote port forwarding WireGuard support on all servers flexible and customizable opt-in block lists protecting you from adware, trackers, spam and other malicious sources. You can customize answers or exceptions globally, at account level or even at single device level. powerful API IPv6 full support comfortable access to your client certificates and keys management AES-GCM and ChaCha20 OpenVPN ciphers on all servers Perfect Forward Secrecy with unique per-server 4096 bit Diffie-Hellman keys active daemons load balancing for unmatched high performance - current 'all time high' on client side is 730 Mbit/s with OpenVPN and 1046 Mbit/s with WireGuard internal DNS. Each server runs its own DNS server. DNS over HTTPS and DNS over TLS are also supported. free software support to traffic splitting on an application basis on Android and Linux (alpha testing) and on a destination basis on Windows and macOS AirVPN is the only VPN provider which is actively developing OpenVPN 3 library with a fork that's currently 190 commits ahead of OpenVPN master and adds key features and bug fixes for a much more comfortable and reliable experience: https://github.com/AirVPN/openvpn3-airvpn AirVPN, in accordance with its mission, develops only free and open source software for many platforms, including Android, Linux (both x86 and ARM based systems), macOS and Windows. Promotion due to end on 2023-12-03 (UTC). Kind regards & datalove AirVPN Staff

Hello! Thread moved to "Troubleshooting and problems" as remote port forwarding is not Eddie related. Please start from here: https://airvpn.org/faq/port_forwarding/ If the listening program is a p2p program, please read here too: https://airvpn.org/faq/p2p/ Kind regards

@brainfister Hello! In this case it's plausible that the configuration file is corrupt. Corruption of the configuration file is a very rare event: statistically, 1 out of 2500 users had this problem this year so far with 2.21.8 version, according to tickets and computing a ratio between those tickets and the average amount of paying customers, but it still happens, we're sorry. Delete the configuration file while Eddie is not running and check whether the problem gets resolved. How to locate the configuration file: https://eddie.website/support/data-path/ By default, its name is default.profile. If, after the above procedure, the problem is not resolved, then our suspect is wrong. Please open a ticket and pay attention not to hijack threads of other persons. Kind regards

@pHxaq Hello! Please log your account out and in again (in the main Eddie window) to force Eddie to re-download all keys. This procedure is mandatory each time you create a new certificate/key pair ("device"), or you renew a current one. When you re-log in, a combo box must appear under the credential fields listing all the available "devices". Kind regards

@p990kja8 Thank you very much for the information. We will check with the abuse guys to verify whether Torguard contacted us for this serious problem. Great to know that the filtering is temporary but it's bad to know that VPN servers have been used as an attack platform in this case. Kind regards

@bluesjunior Hello! Oh wait, that's just the choice of speedtest routines which are based on your node geo-location and maybe even on their server pool availability. It's not relevant to ascertain the routes and transit providers of the VPN server, so the whole issue is probably nonexistent. Anyway, feel free to verify with traceroute or mtr, those tools don't lie. Kind regards

Hello! We would like to emphasize that we do not block traffic to and from Torguard nodes (we don't even know their IP addresses), as we always do and as we do with any other service. What does Torguard customer service say? Kind regards

Hello! Thank you, you're indeed a long time customer! The behavior you mention is odd as according to the datacenter all Dutch servers have direct presence on AMS-IX. If you notice this thing again, can you please warn us and send us a traceroute to some service (while you're connected to the VPN server of course)? It might be just a different routing with another transit provider under specific circumstances, but let's see. Kind regards

Hello! We're sorry, we have a delay due to a clause of the contract we are not comfortable with. If the matter can not be resolved, we can anyway rely on our current provider in NZ. Please stay tuned, in one way or another we definitely need to add bandwidth in NZ, and soon. Kind regards