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Hello! Please note that 95.211.98.154 is not the entry-IP address of Tauri. The above error is usually caused by a firewall blocking openvpn.exe. Can you please check? Also, please generate the configuration for Tauri, and make sure to paste all the 4 files into the OpenVPN configuration directory (only needed when you use OpenVPN). In a standard Windows installations it is: C:\Program Files (x86)\OpenVPN\config (for 64 bit systems) or C:\Program Files\OpenVPN\config (for 32 bit systems). We're looking forward to hearing from you. Kind regards

Hello! Thank you for your purchase. Your account expiration date was correct but there was a problem in the display of the data on your panel. We have fixed it, let us know whether it's all right now. One month is a solar month plus one tolerance day to avoid sudden disconnections. Please note that the tolerance day is not displayed in the expiration days count. Kind regards

Hello! We are also suggesting that even though there's no IP leak, CBS has some further control which is not based on IP geolocation. Keep in mind that we are just speculating because we confirm that we are totally unable to reproduce the behavior, but considering that the two customers who are facing this problem can access Hulu and Netflix, we strongly suspect that it's caused by something not related to IP geolocation. @mogli At this step, if you can't manage to solve the problem it would be interesting to test your configuration, at your convenience please feel free to contact us with the "Contact us" form in the "Support" menu if you prefer not to discuss it in a public forum. Kind regards

Hello! When Bitcoincodes.com has the BTC transfer confirmation (with Bitcoin, this usually takes 30 minutes-3 hours) it will send you a code and the detailed instructions to use it. The code allows immediate activation of any account on our website, therefore providing an additional layer of anonymity (no correlation between the transaction on Bitcoincodes and an account using Air services). The procedure is automated and the customer does not need to contact us. We underline that: - bitcoincodes is a completely independent and separate entity from AirVPN - bitcoincodes is the only reseller of Air codes authorized by us - we guarantee the transactions on bitcoincodes, so you can order codes with peace of mind - the Bitcoin client can be very easily tunneled over TOR to ensure yet another extremely strong layer of anonymity Kind regards

Hello! CBS is perfectly accessible both from Vega and Sirius. Perhaps you have a leak from some program that disclose that you are not in the USA to the CBS tests. The usual suspects are the browser and its plugins. If you use Windows, avoid Internet Explorer at all costs. Kind regards I'm a bit confused by this explanation. I thought, unlike proxies, VPNs do not "leak" IP addresses due to plugins or browsers? If the whole Internet is encrypted, why should it matter if one uses Internet Explorer or Firefox or Chrome? So you are suggesting that when using Flash a VPN can leak an IP? How can this be? Could a VPN leak a VoIP connection and P2P file sharing? Perhaps you can explain to use how a VPN can leak and why? Hello! Since we can't reproduce the behavior with CBS, we suggested that maybe CBS performs further checks based not only on the IP address, but also in the "Accept Language" field of the HTTP request. However, even setting "Accept Language" different from "en-us" did not allow us to reproduce the behavior and CBS worked flawlessly. For information and guides about how to prevent IP leaks in case of accidental VPN disconnections: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&Itemid=142 A possible leak even when connected is theoretically possible if you let malware run with root/administrator privileges. The malware may read all the details of the network interfaces when you are connected and when you are disconnected and then send such information and any additional information to some server around the world, allowing an opponent to correlate your connections and disclose your real IP. Please keep in mind that a VPN service must never be considered and antivirus or antimalware tool, we secure your connection up to our servers, not your computer, as you probably already know from our ToS. Kind regards

Hello! The above are strong hints that your ISP is capping bandwidth on certain ports. If you live in the EU, please note that Directive 2002/22/EC as amended by 2009/136/EC (one of the major directives of the "Telecoms Package"), article 20, states (bold is ours): "1. services providing connection to a public communications network and/or publicly available electronic communications services, consumers, and other end-users so requesting, have a right to a contract with an undertaking or undertakings providing such connection and/or services. The contract shall specify in a clear, comprehensive and easily accessible form at least: [...] information on any other conditions limiting access to and/or use of services and applications, where such conditions are permitted under national law in accordance with Community law, [...] information on any procedures put in place by the undertaking to measure and shape traffic so as to avoid filling or overfilling a network link, and infor­- mation on how those procedures could impact on service quality," However, not all Member States have already transposed in their legislation such obligations, so you should check in your country. Deadline for transposition was May 2011, so if your country did not transpose the directive or it transposed it wrongly, it is subject to an Infraction Procedure by the Commission. Any citizen can contact the Commission, warning about a possible breach by his/her Member State, in order to eventually initiate an infraction procedure. If the Directive was already implemented in your country and your ISP refuses to inform you FULLY about traffic shaping, then anybody can sue them (consumers associations may be very helpful in this case). Kind regards

Hello! In that field you have to specify the proxy IP address, not the VPN server entry-IP address. Then you need to know whether it's an http or a SOCKS proxy (select the appropriate option). Please do not hesitate to contact us for any further support. Kind regards

Hello! It's difficult to explain. We don't detect bottlenecks in the data centers where our servers are located (either with Leaseweb or with different providers). A possible explanation might be that your provider caps bandwidth on certain ports during peak hours. We see more and more ISPs capping various or all UDP ports. Just in case you have not already tried, please test a connection on port 80 TCP. We're looking forward to hearing from you. Kind regards

Hello! Just some ideas worth to check: can you please make sure that the service that listens to the remotely forwarded port is running and binds to the correct interface IP address while you perform the test? Kind regards

Hello! We will consider again a server in Italy in the near future. In the past we have faced a lot of difficulties in Italy, basically due to a catastrophic state of the infrastructure which causes providers to be unable to provide dedicated (or at least fairly shared) 1 Gbit/s lines (or at least dedicated 100 Mbit/s ports/lines) with unmetered (or at least 50-100 TB) traffic, which currently are our requirements. Kind regards

Hello! Please see here for a list of compatible DD-WRT devices: https://airvpn.org/faq Please note that you need DD-WRT with OpenVPN. Unfortunately you can't. Air is based on OpenVPN which is free and open source. Apple forbids free and open source applications on iPhone and iPad. You can use an account on as many devices as you wish, but only one can connect at the same time. Please do not hesitate to contact us for any further information. Kind regards

Hello! OpenVPN GUI is an open source, graphical front-end application for OpenVPN on Windows. It gives you an icon in the system tray from which you can control OpenVPN. Do not try to control OpenVPN simultaneously with the Air client and the OpenVPN GUI, do it either with the first or the latter only. See also our configuration generator (menu "Member Area"->"Access without our client"). Kind regards

Hello! Both the Air client and the Air configuration generator let you choose the server and the port you wish to use for the connection. With the client, select a server, then click on the "Modes" tab and click on port "80 TCP". With the configuration generator, pick a server, pick "port 80" and "protocol TCP". Kind regards

Hello! Did you change anything on your firewall setup since when it worked flawlessly? Further attempts which are worth to try: - check Windows firewall and disable it completely if you have not already done so (you don't need it since you have Comodo); - connect to different servers on some TCP port (try port 80 TCP for example) Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Germany is available: Tauri. The AirVPN client will show automatically this new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificate/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on port 53, 80 and 443 UDP and TCP. As usual, no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Both the Air client and Viscosity are OpenVPN wrappers and GUIs, therefore there's no difference in security or speed. Please note that the Air client is available for Windows only, and that it retrieves automatically certificates, key and configuration for OpenVPN through an SSL connection, while Viscosity needs those files in your system (you can download them anytime from menu "Member Area"->"Access without our client"). Kind regards

Hello! You are right and we will solve the issue with a new server in Germany in a few days. You will be kept updated on the forum. [EDIT] A new 1 Gbit/s server in Frankfurt has been added. Kind regards

Hello! Can you please make sure that you flashed a firmware with "OpenVPN flavor"? Kind regards

Hello! Please make sure that openvpn.exe is in the trusted applications list as well. Kind regards

Hello! Thanks. Command "nslookup" may also help you. See the various responses of nslookup when DNS resolution works and when it does not. Just in case it's useful for your troubleshooting, keep in mind that Windows has the notion of a DNS setting per each adapter, it does not see a global DNS like Linux. Kind regards

Hello! We have received complaints about our server Lyra trying to exploit a Windows old critical vulnerability MS08-067 http://technet.microsoft.com/en-us/security/bulletin/ms08-067 This means either that some malicious client is launching attacks from Lyra or, more probably, that one or more computers' clients connected to Lyra are infected with a worm: http://blog.threatexpert.com/2008/10/gimmiva-exploits-zero-day-vulnerability.html We remind you that our ToS forbids to spread malware through our servers as well as launching attacks against any system. We don't think that such attacks are deliberate: no serious attacker would try to exploit a critical vulnerability fixed 4 years ago. We strongly recommend our customers who use Windows and were connected to Lyra in the last 2 days to check for virus, worms and malware on their systems and keep their Windows OS up to date. The aforementioned worm and trojan family is very dangerous, it can act as a keylogger on the infected system and will try to steal sensitive information, therefore destroying (for the user who use the compromised computer, not for the victim of the attack who hopefully has updated his/her system since 2008) the anonymity layer we provide: http://www.threatexpert.com/report.aspx?md5=06fbcf231d6db6e97d4dba5251252658 Kind regards

Hello! Does it happen for you both with Vega and Sirius? Kind regards

Hello! Yes, that's precisely what you get by default. Our servers push a routing table that accomplishes what you want. The routing table is the same regardless of the port you pick to enter the VPN. Kind regards

Hello! Please see the Frequently Asked Questions on this specific question https://airvpn.org/faq Ok, that's what happens by default. Our servers will push the appropriate routing table. It's strange that you lose DNS resolution ability after a while. When it happens, check whether your system can reach the DNS IP address. Please see here if you use our DNS: https://airvpn.org/specs That's correct. The TUN/TAP interface is used by OpenVPN. If you give a "route print" command while connected to an Air server you can see your routing table and the "path" of your packets, while "ipconfig /all" will show all the details about all your network cards (real and virtual). If you wish to monitor all the packets traffic in your system, the "active connections" in Comodo firewall will give you a general overview, while you can use tools like Wireshark for a full-details packets monitoring. http://www.wireshark.org/ Please do not hesitate to contact us for any further information or support. Kind regards

Hello! Please note that Aurigae will not accept connections and that already connected clients will be disconnected at 23:30 CET+1 on May, 22 2012. Taking down Aurigae is momentarily necessary in order to allow us to fight in the best way copyright trolls which are massively bombing with alleged copyright infringement notices the exit-IP address of Aurigae, making one of our providers upset. There's no reason to worry since we are prepared for such incidents. Our infrastructure is sufficiently redundant to provide plenty of bandwidth in the USA with the other US servers. We will keep you informed. Kind regards