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Hello! Your account is on Premium status, authorized to access all the VPN servers, so that can't be the cause of the problem. From your ping commands output, it does not even seem a DNS issue. Can you please try a connection to port 80 TCP and port 53 UDP on a couple of different servers and tell us if the problem is the same? Kind regards

Hello! The logs (at least the first connections) do not show any problem. Can you please try, for testing purposes, to connect after you have stopped any firewall and antivirus software? Kind regards

Hello! In your case, in Vuze specify eth6. Make sure that you tick "Enforce IP bindings even when interfaces are not available [...]". uTorrent has a bind-IP option, not a bind interface option. This is somehow impractical because your VPN IP address (i.e. the IP address DHCP-pushed by our servers to your TAP-Win32 tun/tap adapter) is dynamic, so you would need to change it each time you disconnect and re-connect to a server, or when you switch server. In Comodo, you just need to define the following three Application Rules for utorrent.exe: Allow IP In/Out From IP In [10.4.0.0 - 10.9.255.255] To MAC Any Where Protocol Is Any Allow IP In/Out From MAC Any To IP In [10.4.0.0 - 10.9.255.255] Where Protocol Is Any Block IP In/Out From MAC Any To MAC Any Where Protocol Is Any Kind regards

Hello! Maybe you are trying two simultaneous connections with the same account, which is not allowed, can you please check? Kind regards

Hello! We don't detect any problem at all with Persei (also checked manually a few minutes ago). Kind regards

Hello! It's also unexplainable that your account was displayed as connected to Vega, can you please check and confirm or deny that? You did not give your user.key to anyone, correct? Kind regards

Hello! It's strange because your account is successfully connected to another server (not reported here for privacy reasons) and connections to Vega are currently closed. Can you confirm that your account is successfully connected? Kind regards

Hello! Deletion of an account and all related data is a right granted by EU legal framework on privacy, data protection and data processing, to which we gladly comply. However, the forum is not the right place to submit such a request. Please send your request through the "Contact us" form or write directly to info@airvpn.org. Please include your account name, login name and (in case the account is subscribed to a paid plan) your invoice ID or payment details, as a proof that you're the legitimate account holder. Kind regards

Hello! Most of our 100 Mbit/s servers are in reality connected to 1 Gbit/s port and have at least one 1 Gbit/s network interface. They are also allowed to (very limited in time) bandwidth bursts when necessary. Kind regards

Hello! Probably the best work-around is reading the Norton firewall manual. We'll do that and come back to you with the rule soon (if it's possible with Norton to translate that obviously). In the meantime, of course, any Norton customer can post an answer in this thread. Kind regards

Hello! You have three options: - bind the RDP server to the server physical network adapter, in order to let it be accessible as usual - bind the RDP server to the tun adapter, in order to let it be accessible only on the AirVPN exit-IP address:forward port. - bind the RDP server to both adapters, in order to let it be be accessible both as usual and on the AirVPN exit-IP address:forwarded port. Third option should be evaluated carefully, it may open a door for correlation attacks. Kind regards

Hello! It does not seem that you bought a code from us. If you bought a code from our authorized and reliable reseller bitcoincodes, please write to: support@bitcoincodes.com they will surely solve your issue quickly. Feel free to keep us informed. Kind regards

Hello! Octantis and Vega are providing an insufficient bandwidth for our quality of service and have been momentarily withdrawn for this reason. They will remain unavailable until the datacenter technicians solve the problem and give back the quality of service we pay for. Keeping these servers open would result in very poor experience (extremely low bandwidth) for our customers. Traffic on the servers is not a problem, we have unlimited traffic for them. You can check anytime the servers status in our real time servers monitor: https://airvpn.org/status There is no downtime: the service is guaranteed on any other VPN server, we introduce large network redundancy exactly for this reason. The service availability is not meant as availability of a single server. We will always withdraw servers in the rare cases in which they do not meet the quality of service we wish to deliver to our customers. Kind regards

Hello! Correct. It's an OpenVPN wrapper/GUI with additional commodities (anyway available in the web site or through our configuration generator). Kind regards

Hello! It's just an Air client display bug related to timezones. It does not affect connection in any way. It will be fixed in the 2.0 client release. Kind regards

Hello! In order to add as many configurations as you wish in Tunnelblick you need to follow these steps: http://code.google.com/p/tunnelblick/wiki/cConfigT#Creating_and_Installing_a_Tunnelblick_VPN_Configuration Safely ignore step 4. Kind regards

Hello! Enter the exact file name between the double quotes. Go to the directory where you keep the generated files: cd List the files to see the exact file names: dir Kind regards

Hello! Thanks, but the credit is not deserved: we did not change anything. We're glad to know that the problem is solved. About your question: absolutely not, the only outbound blocked port is 25. This is the only compromise to Net Neutrality violation that we reluctantly put in place soon after AirVPN birth, unfortunately mandatory to prevent spam without monitoring traffic. Spam is a big issue for any VPN provider, it can cause wide blacklisting of the exit-IP address in few days. Kind regards

Hello! Thank you for your subscription. You can achieve your purpose with a single "program rule" applied to utorrent.exe. See here for details: https://support.norton.com/sp/en/us/home/current/solutions/v1028140_NIS_Retail_2012_en_us The rule to insert (in Comodo format) is Block IP Out From IP Not In [10.4.0.0 - 10.9.255.255] To MAC Any Where Protocol Is Any In plain english, it means that all IPv4 packets coming from uTorrent outside the tunnel must be dropped, regardless of the destination ("MAC Any" in Comodo means every possible IP address). The IP range from 10.4.0.0 to 10.9.255.255 is the whole IP range of the virtual private network (except when you connect to port 2018, but let's leave this apart momentarily for simplicity sake, just do not connect to port 2018). The rule must be translated into a format acceptable by Norton, presumably the Norton customer support can do that in a matter of seconds (feel free to send them this message and the link https://airvpn.org/specs for further tech details). Kind regards

Hello! Thank you for your subscription. Please follow the instructions you should have received to activate any account. In case of any issue feel free to use the "Contact us" form. Kind regards

Hello! Let's make a practical example. Let's assume that, after you have installed the stunnel package, you want to connect over OpenVPN over SSL to Bootis and also that you do not select the option "Separate keys/certs from .ovpn file". After you have used the configuration generator, you will have two files, as you have noticed: AirVPN_GB-Bootis_SSL-443.ovpn AirVPN_GB-Bootis_SSL-443.ssl Put them in any directory you like. Now, open two shells: one as normal user, the other as root. If you don't have a "root shell", in the second shell elevate to root with the command "su". If you have an Ubuntu distribution su is not available by default, so you will have to use the command "sudo" (see below). In the first shell, as normal user, go to the directory where you put the files (cd ) and issue the command: stunnel AirVPN_GB-Bootis_SSL-443.ssl Now switch to the second shell, where you are root, go to the same directory and issue the command: openvpn AirVPN_GB-Bootis_SSL-443.ovpn If you have Ubuntu and you're not root on the second shell, the command is: sudo openvpn AirVPN_GB-Bootis_SSL-443.ovpn OpenVPN should connect to Bootis over SSL. Check that the connection is successfully established by browsing to our web site and making sure that the central bottom box is green and displays "Connected!". In case of issues please copy the output of both commands and paste them in a message. Kind regards

Hello! Thank you for your susbscription. The Air client is a stand-alone executable, it does not need installation. OpenVPN requires installation. Instructions for supported systems are in menu "Enter". Direct link for Windows: https://airvpn.org/windows After you have launched the Air client browse to https://airvpn.org and check the central bottom box. If your system is connected it's green, otherwise it's red. Please send us your client logs after an attempted connection: right-click on the Air dock icon, select "Logs", click on "Copy to clipboard" and paste in a message. Kind regards

Hello! Which OpenVPN client/wrapper are you running and what is your Android version? Kind regards

Hello! You should ask an accountant in your country. As far as we know this is surely possible in most EU countries. On our side, we can emit an invoice to your company, just contact us with the "Contact us" form to give us VAT ID, company name and address (and please include your payment previous invoice ID). Kind regards

Hello! Why not ask directly to your ISP? Kind regards