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Not connected, Your IP: 54.166.170.195

Staff

Staff
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Everything posted by Staff

  1. Hello! After another cold reboot (power off - power on) Librae came up and currently seems to be working properly. We'll keep monitoring the server for some hours and if everything is all right we'll put it online again. In the meantime, USA servers (each of them with 1 Gbit/s ports and lines) are: Sirius, Octantis, Vega, Pavonis You can check the servers status anytime here: https://airvpn.org/status Kind regards
  2. Hello! Please check your account status. To start using the service, please see here: https://airvpn.org/enter FAQ are available here: https://airvpn.org/faq Kind regards
  3. Hello! Yes, confirmed. Thank you. Kind regards
  4. Hello! We have not detected any problem with Librae, Sirius and Vega in the last days. Currently Sirius and Vega are just fine, it's likely that the problem is on your side. On the contrary, Librae is totally down since 1 hour ago, we're waiting for datacenter technicians to detect the problem. We fear a hardware failure because the server comes up extremely slowly or does not come up at all, not even in rescue mode. Servers can get broken: a hard disk can fail, a network card can stop working, a CPU can burn, a high volume router can crash etc. etc. etc. and there are thousands of cases like this, every single day on some datacenter in the world. We can't and we will never promise that any server will never ever have a failure, for this reason we provide a redundant infrastructure. You can check the servers status and availability here: https://airvpn.org/status Kind regards
  5. Hello! Thank you for your report, we were working on them to determine the causes of the problems. Octantis had a minor issue on port 443 UDP, it is now ok. Librae is suffering some major, unknown issue. It has problems in rebooting too (extremely slow). We're investigating, in the meantime Librae is closed to connections. UPDATE: Librae seems completely down, it does not come up, not even in rescue mode. Datacenter technicians have been informed. You can always check the Air servers status here: https://airvpn.org/status Kind regards
  6. Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA (Chicago, Illinois) is available: Pavonis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins
  7. Hello! Please feel free to delete sensitive information (there may be sensitive information under particular circumstances) and/or send the logs in private. Kind regards
  8. Hello! We don't detect any problem with your account: currently disconnected, it is authorized to connect to every server. Can you please send us the logs of the failed connections? Kind regards
  9. Hello! No, you don't need to (unless you activate a different account, in which case you'll need to re-download certificates and key - not configurations). Kind regards
  10. Hello! We still don't know for sure, perhaps you have intermittent latency/packet loss problems which cause handshake failure. We'll keep an eye on it. Kind regards
  11. Hello! A DNS leak is not normal. Support meant that if you see Google DNS in the dnsleaktest you're not seeing a leak, you're seeing the DNS eventually queried by our servers. Kind regards
  12. Hello! Account "indigo35" appears to be connected and successfully exchanging data since some hours to some server. Is it all right now? Kind regards
  13. Hello! Thank you. Yes, same datacenter. Kind regards
  14. Hello! Wait, this admin apologizes for any misunderstanding: the entrance and exit IP addresses are different, not necessarily the physical machine. Multi-hopping with servers belonging to the same entity does not really add any significant security (if you can't afford to trust the VPN operators) so if you need multi-hopping we recommend Air over TOR or VPN over VPN etc. Sorry if there was any misunderstanding on that. Kind regards
  15. Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA (Portland, Oregon) is available: Octantis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins
  16. No, it does not. Hello! Just some additional notes on your good considerations. You have to take into account that the client host connects to an IP address (entry-IP) which is not the Air exit node IP address. Additionally, if the torrent client had the intention to send out the IP address of the card it's bound, it would send out the VPN IP. It is assumed that the torrent client is not connecting over any proxy and is not forced (for example with ForceBindIP or similar code injectors) to bind to the physical network card of the client host, which would result in tunnel (routing table/gateway) bypassing. Not very alarming, as you already said. To make it even less alarming, consider also that, in this case, an entity like that would see exit-IP and port of the Air exit node, not the IP the OpenVPN client of the customer is connecting to in order to establish the connection to one of our servers (in all the Air servers, the connecting IP does not match the exit-IP). However, a more sinister scenario is possible, but only if the customer had the same port both remotely forwarded AND open on its router. In that case an entity with the ability to monitor the customer line can send packets both to the real IP address and to the exit-IP address of the VPN (toward the same port) to establish a sure correlation between the p2p activity detected on the VPN exit-node and on the customer host running the p2p client with a relatively low error margin (probably not valid as a legal proof anyway). For this reason we recommend not to open the same remotely forwarded ports on the routers' customers. Kind regards
  17. Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Columbae. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins
  18. Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Puppis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins
  19. Hello! If you are 100% sure that nothing in your system is blocking Tunnelblick / OpenVPN, then the first option to be considered is that your ISP is blocking outbound port 443 UDP. Please try to change connection ports. Try 443 TCP, 80 UDP and 80 TCP. Please feel free to let us know if the above solves your problem. Kind regards
  20. Hello! Correct, there has been a major issue with the Bootis and Cassiopeia datacenter: it has had lines (or routing, we don't know for sure) issues for a couple of hours. The problem was not on our side, we updated the servers monitor to inform about the issue (feel free to check anytime when you have issues). The problem has been fixed, but we have received no info from the provider. Kind regards
  21. Hello! No, it does not. Make sure NOT to forward on your router the same ports that you remotely forwarded, this would not expose your IP but may expose you to correlation attacks from an adversary with the ability to monitor your line. Kind regards
  22. Hello and thank you! We should be able to provide some more information on the anti geo-IP discrimination system soon. Kind regards
  23. Hello! Yes, here it is: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards
  24. Hello! The "Expert Mode" displays log lines below the "Connecting..." string and shows the VPN IP (10.*.*.*) during the connection, nothing else currently. Kind regards
  25. Hello! Yes, that's just fine. After internal resolutions (for internal services and against ICE censorship) our servers resolve names through Google DNS. Your client has correctly accepted the DNS push of our server. See also here: https://airvpn.org/specs Kind regards
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