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Hello! We don't detect any problem with Chromium: Version 26.0.1410.43 Debian 7.0 (189671) Which Chromium version crashes in your system when you click the "Forums" tab? The differences you detect with YouTube videos are also quite puzzling (we do not detect any difference between Iceweasel (Debian), Firefox (Debian), Chrome (Windows) and Chromium (Debian)), just for information do you play them "in Flash" or "in HTML5"? Kind regards

Hello! Normally the opposite is true (UDP over UDP is much better for streaming). Have you checked in the logs if your system experiences packet loss or packet fragmentation? If in doubt do not hesitate to send us your client logs (taken after some minutes your system is connected) for a check. Kind regards

Hello! The icon should be blue. Can you please send us the client logs? NOTE: our VPN servers are not virtual, they are all real, dedicated servers, with dedicated bandwidth. EDIT: please test with Windows firewall disabled. It's important to know that an application "authorized" by the Windows firewall on some network, will not be automatically authorized on any other network. Probably your Windows firewall is just dropping incoming packets for uTorrent. Kind regards

Hello! Sorry, they should not show up, you apparently have a DNS leak. Please fix it following our guides. For the records, we are building a knowledge base to understand why our customers are willing to use OpenVPN over SSL, which should be avoided if not strictly necessary (like it is in China and Iran, where anyway OpenVPN over SSH may be better), if it's all right with you, would you please tell us why you need to connect over OpenVPN over SSL? Feel free not to answer or to answer only in private. Kind regards

Hello! When you connect to an Air VPN server, routes are pushed so that all the client traffic is tunneled. If you wish some application NOT to be tunneled, you can bind it to your physical network card (in your case, the WiFi card). If an application lacks the bind ability, you could bind it with ForceBindIP in Windows. Kind regards

Hello! Actually there's a problem with IDENT, the IRC server will try to contact your daemon on port 113 (the IRC server can't know the remotely forwarded port on our system) and we don't allow remote forwarding of low ports. There are some security issues with the ident protocol and no ident daemon runs on any VPN server, we need to think about it. Is this a serious issue, for example your favorite IRC server(s) will not let your client in when it does not receive a reply from an ident daemon? Kind regards

Hello! You're right, something happened on the image hosting service (we see that the images were not uploaded on our servers, but they were just fine some time ago... something went wrong when we migrated to the new system). As a temporary, quick work-around, refer to the pictures here: http://www.pixhost.org/show/3984/15431130_1-tomato_config_basic.png http://www.pixhost.org/show/3984/15431131_2-tomato_config_adv.png or to the guide in the "Enter" menu https://airvpn.org/tomato to get the parameters you miss for the configuration. Feel free to contact us for any doubt in any field. EDIT: the pics in the original post have been fixed. Kind regards

Hello! We inform you that a planned maintenance on server CASTOR (NL) will begin on 21-May-2013 at 11.00 AM CET+1. The server needs some tests and software maintenance and upgrades. The expected maintenance time is a few hours. Please take note that during the maintenance we will need to shut down OpenVPN, therefore all clients will be disconnected. We strongly recommend that clients connected to Castor switch to any other AirVPN server before the maintenance starts. List of available servers: https://airvpn.org/status Kind regards

Hello! Please report the IRC servers. Kind regards

Hello! Your very same problem has been reported by 4 additional users. We have performed tests with VISA and MasterCard and everything is fine, we could not manage to reproduce the problem in any way, unfortunately. We also continue receiving payments regularly. Therefore the problem is puzzling, to say the least. Our reports to PayPal customer service are ineffective, because in almost every case a payment through a credit card works swiftly (at least with VISA and MasterCard, both credit cards and prepaid cards). It might be related to some credit cards only, or some PayPal malfunctioning, or some increase of PayPal risk management system threshold - although in this case an error message would be expected (all the credit cards transactions are completely handled by PayPal servers, we never come to know credit cards data). We should be able to provide a new credit card payment option with a different payment processor in the very near future. At the moment, we also accept Liberty Reserve and Bitcoin, if this may help you. Also, have a look at http://www.tipandtrick.net/credit-card-cannot-be-used-for-paypal-payment-error It's not the same issue, because in the reported cases no error message is returned, but it might provide some helpful hints anyway. Kind regards

Hello! 1. If the RDP responds both on the VPN server exit-IP address AND to your ISP IP address, the worst case scenario is a correlation attack: an adversary with the ability to monitor/wiretap your line may understand that the RDP listening on the VPN server is the same RDP listening on your real IP address. 2. The RDP software is bound to your physical interface (or to your "real" IP address) or to all interfaces (or all IP addresses). If you don't wish that, you have various options: bind the service only to the interface (or the IP address) you wish the service listen toclose the port (via a software firewall for example, or not forwarding it remotely on our servers in case you don't wish it to be reachable on the VPN exit-IP address) on the interface or IP address to which you want the service NOT reachableKind regards AirVPN Support Team

Hello! Frankly we are not documented about what you say (it's very hard to keep following every and each draft law pertaining to privacy, data protection etc. in 14 countries). We'll investigate, thank you! Kind regards AirVPN Support Team

Hello! Correct. We'll post a more elaborate explanation about Windows DNS leaks. The client needs to resolve airvpn.org to show you the list of servers and more. You can put 10.5.0.1 as secondary DNS of your physical network card(s) in order to prevent DNS leaks, then have airvpn.org resolved through the hosts. Edit the hosts file, add the lines: 85.17.207.151 airvpn.org 212.117.180.25 airvpn.org Side note: due to Windows limitations, should you need to use OpenDNS IN the tunnel, or in general to send out encrypted DNS queries inside the tunnel to some DNS of your choice, you will need to force OpenDNS IP addresses (or your favorite DNS IP addresses) in the TUN/TAP network adapter. Kind regards

Hello! Yes, you can add as many as you wish. Kind regards

Hello! Yes, except under extraordinary circumstances (DNS not working properly, therefore backup DNS showing up). Kind regards

Thanks for the report. It is covered by NBC Universal routing. This company creates many websites, maybe for each channel or show, and often with the same infrastructure and geo-location checking. So, there are many sites already routed that we simply don't know, therefore not all of them are in our report database. Community feedback is much appreciated. Thanks again. Kind regards

Website: http://www.syfy.com/ Official site. Syfy is a media destination for imagination-based entertainment. Shows include Being Human, Face Off, Ghost Hunters, Warehouse 13, SmackDown, Eurkea, Haven, Sanctuary, Lost Girl and Original Movies. Status: OK Native: US servers. Routing: All other servers. Covered by NBCUniversal routing

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA is available: Diadem. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Diadem supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Spain is available: Algol. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Algol supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Yes, that's the meaning. Kind regards

Hello! While you're connected to an Air VPN server with Windows 8 set the OpenDNS servers IP addresses as primary as secondary DNS in your TAP-Win32 interface (if you wish to tunnel DNS queries to OpenDNS): 208.67.222.222 208.67.220.220 Remember that not using Air DNS servers will prevent the system to use our anti-censorship features and our anti geo-blocking features. If OpenDNS should block any of our domain names (but we are not aware of that) you can anyway connect to the VPN servers through their IP addresses. Kind regards

Hello! We see that you managed to solve your problem. Would you be so kind to say how you solved it? Maybe your description might help mikeymoar and blueskyrim. Kind regards

Hello! The logs are just fine. Kind regards

Hello! This is clearly a PayPal problem. As we said, all the credit cards payments are handled exclusively by PayPal servers. We never process directly credit cards. We strongly recommend that you describe in details the problem to PayPal, the more warnings they get the higher the chance they will do something. Also, make sure you try from different browsers: we continue to receive credit cards payments as usual, and all the tests we performed are just fine, therefore this problem appears to be caused by some very particular setup we could not manage to reproduce. We are anyway working as fast as possible to implement a new, major credit cards payment processor. Kind regards

Hello! Can you please send us your client connection logs? Kind regards