Staff

Hello! It was a momentary problem with the disconnections (not strictly related to the button itself), solved, thank you for the warning. Kind regards

Hello, problem solved, can you please try again? Kind regards

Hi, no, the problem is not serious and it has been solved, we are investigating the cause. Kind regards

Hello, can you please try again now? Kind regards

Hi, they are not censored, they are pre-moderated. After the 4th message approval, your messages will not be pre-moderated, they will appear automatically (it's a procedure against some sharp bots). Kind regards

Hello, problem solved, can you please try now? Kind regards

Hello, as you may have heard from news bouncing all over the Internet, after Liberty Reserve (co)owner arrest the web site is down. We have therefore disabled Liberty Reserve from the list of payment processors. Kind regards

Hello! Here https://airvpn.org/status/ you can find, on the tables on the right, the top 10 clients speeds updated every 60 seconds. We have no further reports about Comcast throttling OpenVPN traffic at the moment, all in all nowadays VPNs are essential for many small, medium and large companies. Feel free to keep us informed if you get a feedback from Comcast customer support. Kind regards

Hello, tag pre has been enabled (you could have used the code one as well). If you already have guides witch bbcodes and you're unsure of anything, feel free to post them inside code tag, the layout will be checked by us. Kind regards

Hello! You're absolutely right, fragmentation would be "a disaster" for performance. Try fine tuning with mssfix and fragment directives on the client side, a good source to start is this thread https://forums.openvpn.net/topic8279.html (besides of course the OpenVPN manual). Fragmentation will not occur with TCP, but this does not mean of course that performance is not impaired in a high-latency network. Kind regards

Hello! If you get the identical performance from any server you try, you should inquire your ISP for clarifications about traffic shaping. Kind regards

Hello, what do the Console logs say about OpenVPN? Kind regards

Hello, actually there's nothing wrong in the logs. Would you be able to test another system on your same network to make a comparison? Kind regards

Hello! Unfortunately at the moment the suggested solution is not available. However, it is very questionable that putting no encryption on the VPN Data Channel will have any benefit, UNLESS the system has some 10-15 years old CPU. Chances are that SSH is capped to 64-80 kbit/s or so. If your friend can access https web sites with higher speed, then the way to go is OpenVPN over SSL. Kind regards

Hello! It is probably normal, connecting over OpenVPN over SSH/SSL implies a severe performance hit. If your ISP allows that (i.e. if you're not in China or Iran, in general - of course there can be particular cases) try OpenVPN directly, no SSH, no SSL. 5 Mbit/s is anyway an excellent performance for OpenVPN over SSH. Kind regards

Hello! The top-left icon, a small switch, is meant to do that. Click there to toggle the editor mode. Kind regards

Hello! We're waiting for the authorization/activation to implement a new credit card processor (allegedly the biggest in the world for number of merchants). In the past 3 weeks we have completed all the necessary bureaucratic practices. We also accept Bitcoin and Liberty Reserve, just in case you're interested in trying them. Kind regards

Hello! In order to achieve your purpose please set the following application rules for firefox.exe in Comodo Firewall (respect strictly the order, from top to bottom): Allow TCP or UDP In/Out From IP In [10.4.0.0 - 10.9.255.255.] To MAC Any Where Source Port Is Any And Destination Port Is Any Block IP In/Out From MAC Any To MAC Any Where Protocol Is Any In the above rules, MAC Any == "Any IP Address" Kind regards

Hello! Yes, the service is meant to give you domain names that are consistent and persistent across all Air servers. Kind regards

Hello! Thanks, problem fixed! There were huge delays in DDNS updates. You should see now quick updates as usual. Kind regards

Hello! It appears to be a DNS issue, what happens if you set 10.4.0.1 as primary DNS in your physical network card? Kind regards

Hello! Anyone can publish a guide on the "General & Suggestions" forum, follow the thread there for feedback, correct/update it etc. Once the guide is in the "How-To" forum, it can't be anymore edited directly, any correction, update etc. must pass through the staff (now you can also send a PM to the user "staff"), it's better for security and to give those who read it the certainty that it has been reviewed by the staff. You can use any image hosting service you like, provided that it does not force any ad incompatible with our mission, however uploading the images directly on our servers is preferred (anyway the images will be uploaded by us when the guide is copied to the "How-To" section). Kind regards

Hello! Can you please tell us your OS and the client (for ex. Air client, OpenVPN GUI, Tunnelblick...) you're using? Your account is authorized to access all the servers. Kind regards

@NaDre The wiki idea is great. While maintaining a good, usable wiki would be maybe a hard task for the Air staff alone, probably the community is mature and competent enough to do it. An idea that deserves to be discussed and we'll do that in the nearest future, thank you. The forum editor, since mid-April, is totally new, much more flexible and features rich, and overcomes very many limitations of the previous one (which was Kunena default editor). Do you still find issues with the new editor? Each community written guide needs to be examined before being "promoted" to the How-To / Guides section, but this is a pleasant job and above all it is one of the most interesting results from letting the community grow and exchange ideas without "centralization", without forcing usage of proprietary software etc. There have been cases for which we could not "promote" a guide because it was incorrect, but those cases, until now, have been sporadic. Most guides are very well and competently written. Kind regards

@portrenard Hello! Problem fixed, can you please try again at your convenience? Kind regards