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Hello! There is absolutely no security issue. Kind regards

We are glad to inform you that some minor change has been applied to the configuration generator: - by default the option to embed key and certificates in the configuration file(s) is enabled - if only one file is necessary (for example if you pick one server, one port and one protocol, with "Embed" option ticked) the file will be sent uncompressed. This change allows users (in particular iOS users) not to run an unzip utility if they just download a single configuration Kind regards and datalove AirVPN admins

We are glad to inform you that due to the recent change in Apple policy iOS is now fully supported by AirVPN. Apple prohibition of running free and open source OpenVPN on iPhone and iPad is no more, therefore a jailbreak is no more necessary. The guide to connect with iOS to AirVPN servers is available in the "Enter" page (click on the iOS symbol), direct link: https://airvpn.org/ios Kind regards and datalove AirVPN admins

We are glad to inform you that a new Air client for Windows is available. Version 1.8 is now bundled with OpenVPN 2.3.0. It is available in different packages: - for 32 bit and 64 bit Windows XP/Vista/7 (compiled for .NET framework 2.0) - for 32 bit and 64 bit Windows 8 (compiled for .NET framework 4.0) The new client is bundled with OpenVPN 2.3.0 which fixes various bugs under Windows and solves several issues in Windows 8. It also includes major changes from OpenVPN 2.2.2. http://openvpn.net/index.php/open-source/downloads.html The Air client, in every version and bundled with OpenVPN 2.3.0 is available for download here: https://airvpn.org/windows Kind regards and datalove AirVPN admins

Hello! Thank you for your words, they are much appreciated. No, you should not use low ports. IPv6 is currently not supported in Air. For additional details please see https://airvpn.org/faq#p2p There can be leaks only when there's a disconnection. On Windows, there's an exception: DNS leaks, which may occur even while you are connected, because Windows lacks the concept of global DNS. Our guide for Comodo will prevent any leak, including DNS leaks. That traffic may be due to applications which are not configured to be blocked outside the VPN (even system tasks/processes). Please check if you have DNS leaks with the following service: http://www.dnsleaktest.com If you live in a human rights hostile country you should take DNS leaks seriously. Kind regards

Hello! Definitely correct. Please ignore the previous Admin post (it will be deleted). Kind regards

Hello! Apparently torrentz.eu is blocking some of our European servers for unknown reasons. We'll be working to try to circumvent the block soon. Kind regards

EDIT: maintenance ended, Pavonis is up and running. Hello! We inform you that we have planned a maintenance on Pavonis server. The maintenance will start at: 10.00 AM 22 Jan 2013 CET During the maintenance it will be necessary to disconnect all clients and close the server to OpenVPN connections. At the end of the maintenance this post will be updated and Pavonis will return on the servers monitor list: https://airvpn.org/status Kind regards

Hello! You need to add the following rule: Allow TCP Out From MAC Any To MAC Any Where Source Port Is Any And Destination Port Is 443 which is to allow connections to the TOR network before you connect to an Air server. Please not that the above rule introduces a potential leak: if the VPN connection goes down, your browser will still be able to connect to https web sites (outbound port 443 TCP). Kind regards

Hello! Thank you for your decision. There's no change, our authorized reseller is just momentarily out of stock on 1 month coupons. Kind regards

Hello! Please read carefully our Terms of Service. You are not allowed to use our service to infringe directly or indirectly, or aid or abet the violation of, any human right enshrined in the ECHR, even if you live in a country which is not bound to the ECHR. You have additional limitations in the service usage. When you subscribe to the service you accept our Terms of Service and you are bound to respect them. If you don't agree with them, you are not allowed to use the service. We are a mere conduit of data and we act accordingly. Kind regards

Hello! Yes, any browser that has been configured to connect over the TOR proxy. The TOR Project team releases the "TOR Browser Bundle", a very friendly bundle which includes an highly customized Firefox (Aurora) which does not need any modification. The browser is customized to connect over TOR and includes privacy and anonymity enhancements. The bundle is portable and includes everything you need to enter the TOR network with a few clicks. You can only tunnel TCP over TOR, not UDP. For many more information, please browse the TOR Project web site: https://www.torproject.org If you wish to tunnel UDP over TOR, you can do that with UDP over TCP (see https://airvpn.org/tor ). Anyway you should never tunnel torrent clients over TOR, both for technical and ethical reasons. Kind regards

Hello! Please feel free to use the "Contact us" form (menu "Support") for the above request at your earliest convenience. Kind regards

Hi jessez, about DHCP: # Allow access to DHCP server - I don't use DHCP, so uncomment if you do # iptables -A INPUT -s 255.255.255.255/32 -j ACCEPT # iptables -A OUTPUT -s 255.255.255.255/32 -j ACCEPT the second rule should be changed into: iptables -A OUTPUT -d 255.255.255.255 -j ACCEPT Kind regards

Hello! Can you please elaborate about what times out? Can you also please send us OpenVPN logs? Kind regards

Hello! In order to send the logs in text format just click on the "Copy to clipboard" button and paste where appropriate. For an explanation of the message, please see here: http://openvpn.net/archive/openvpn-users/2004-09/msg00068.html A backtrack can occur now and then with connections over UDP, for several reasons (momentary network congestion, momentary high-latency...). If you see those log lines sporadically, you should not worry about them. Please feel free to contact us again if, on the contrary, you get a large amount of backtracks in a short time. Kind regards

Hello! The "10 Mbit/s" is just an hard-coded label, a remnant of the past. It does not mean anything and does not affect performance. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards Got the list thanks. I have firewall to only allow a UDP port 443 connection to the VPN entry-IPs and that works great. However, logging into the airvpn client... is this TCP and Port 80? As I would like to limit it to just the needed ports/protocol. Hello! It's a SSL/TLS connection to port 443 TCP. If you authorize indiscriminate connections toward port 443 TCP you might have leaks with a browser connecting in https, which will be able to establish a connection even when disconnected from the VPN, so you can permit outbound port 443 TCP only for airvpn.org IP address (85... if you use the secondary frontend, 212... if you use the primary frontend). Actually in our Comodo guide we just authorize anything to the secondary frontend. Kind regards

Hello! Can you please have a look here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2849&Itemid=142#4695 It should work on pfsense as well when you adapt the rules to pf. Kind regards

Hello! Of course! Please send us a request through "Support"->"Contact us" form while you are logged in the web site with your premium account. Kind regards

UPDATE: the problem has been solved. We are anyway working to add a new server in a different datacenter in UK. Kind regards

Hello! Thank you for the information, we're aware of the problem and we're investigating. Kind regards

Hello! Apparently you do actually have a DNS leak. In order to prevent any leak (including DNS leaks and leaks in case of unexpected VPN disconnection) please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

@jessez Hello! Please feel free to contact us in private to discuss about your suggestions. Kind regards

Hello! Please watch out: Serpentis entry-IP address is 178.248.30.131 (178.248.30.132 is the exit-IP address). Probably the root of your problem is there. No OpenVPN connections are allowed on the exit-IP address for your safety and security. Kind regards