Staff

Hello! We detect high packet loss (see also the Ping Matrix from the Status page) at the moment. EDIT: the problem seems solved now. Kind regards

Hello, about how that's possible, probably you're running Windows. Windows lacks the concept of global DNS. When Windows needs to send out a DNS query, svchost.exe (a system process running with high privileges that does many things) takes care of it. However, svchost.exe does not always send out the DNS query to the DNS server of the correct network card according to routing table and gateway. Now and then, under certain conditions (some of which are probably unknown to us, while others have been empirically determined) svchost.exe decides to send out DNS queries to the DNS server specified in some other network card, following the routing outside the VPN and causing the DNS leak. About fixing the DNS leak, you have various options, the quickest is probably forcing 10.4.0.1 and 10.5.0.1 as primary and secondary DNS IP addresses in your system physical network card. But please search the forum or look at How-To section for more solutions. Kind regards

Hello! Something's wrong, probably during the connection, can you please send us the Air client logs after a connection is allegedly established? Please right-click on the Air dock icon, select "Logs", click "Copy to clipboard" and paste in your message. Kind regards

Hello and welcome aboard! You need to follow the guide linked at the bottom of the instructions for Windows, direct link: https://airvpn.org/windows_autostart Alternatively, you can disable UAC. Kind regards

Hello, you can run either the Air client, any OpenVPN wrapper (such as OpenVPN GUI) or OpenVPN directly, according to your preferences. The Air client does not need installation. Kind regards

@miamiplayer Hello, it's just that you're running a Tunnelblick version (3.2.9) which is incompatible with your OS X (Mountain Lion)... nothing relevant or serious. Kind regards

Hello, VISA and MasterCard never did that. Please see the updates to the original article which started all the speculations: https://torrentfreak.com/mastercard-and-visa-start-banning-vpn-providers-130703/ Kind regards

Hello, your account has currently no ticket associated to it, please (re)write it. Kind regards

Hello, we can't confirm the 1st problem, can you please elaborate? 2nd problem confirmed, you are right, it's a bug occurring just after the registration. It does not affect registration in any way, it just requires that you reload the home page. Kind regards

Hello, it's already implemented. PFS is on SSL/TLS, which is used by OpenVPN. OpenVPN with double certificate authentication in TLS mode (as implemented in Air) provides forward security. New encryption key is negotiated every hour by default ("re-keying"), so this is a higher security degree than that described about IPsec. You can also lower this time frame. Kind regards

Hello, we can't confirm this, we can access it (the web site, we don't know the tracker) from the NL servers we tested. Can you please specify which specific servers you can't access the site from? Kind regards

Hello, it seems correct. When you browse to our web site, it will display "not connected" because it sees the TOR exit-node IP address. Same thing for JonDonym, it detects the TOR exit-node IP address. Kind regards

Hello, fixed. Kind regards

Hello, fixed. Kind regards

Hello, fixed. Kind regards

Hello, fixed. Kind regards

Hello, fixed. Kind regards

Hello, "fixed". Kind regards

Website: http://hbonordic.com/

Website: http://tv.nrk.no/

Website: http://www.ligtv.com.tr

Hello! Your OpenVPN client was not connecting over the TOR proxy. Kind regards

Hello, please open a ticket at your earliest convenience for further investigation and support. Kind regards

Hello, this is the reply to your ticket of a few hours ago, probably you missed the immediate answer:

@bayoumedic That looks just correct. A port is not a real thing, it is an abstraction. A port is a process-specific endpoint. If you have no process "listening to a port", that port simply does not exist. Kind regards