Staff

Hello, we don't understand, can you please elaborate? Kind regards

Hello! The apparent reason from Freenode (from their communications to us) is a single abuse on their IRC network from one of our nodes and our subsequent message informing them that we don't keep logs to detect the alleged abuser. Real identity protection and true, effective anonymity layer are probably the most important features of our service. The above features are not negotiable for us unless we are provided with clear proof about infringements of the ECHR, urgent matters which involve physical safety of a person etc. (see our Terms of Service) by a competent authority. We will not start logging as a consequence of a request from any private entity or from any not competent authority. Freenode therefore let us understand us that since we don't log, they would ban every AirVPN server. We did not add anything after the ban about this policy; as we said no-logging policy is not negotiable with private entities. This issue is just another hint for you about how serious and determined we are in respecting our commitments, policy and mission. Our determination in handling such issues and above all much more complicated matters is, in our opinion, comparable to the determination of several TOR exit-node operators. For example, think about the following: Freenode advertises Private Internet Access (a large VPN provider)Private Internet Access claims an absolute no logging policy: "No logging. Period." is written in their "Buy VPN" pagePrivate Internet Access nodes can access Freenode IRC servers, since the ban against AirVPN and at the time of this writingTherefore, either Private Internet Access in reality is able and willing to detect a user, start logging etc. as a consequence of a simple request by Freenode (or any other private entity), or Freenode does not enforce against Private Internet Access the same policy it enforces against non-logging VPN services such as AirVPN. We don't know, Freenode did not give us any detail about any abuse. Hopefully this message has clarified the most probable reasons. Kind regards

Hello! A rogue web site might try to do that through the injection of malware via Flash, Java (not to be confused with javascript) or, if you run Internet Explorer, ActiveX; or through attempted execution of malicious Flash and Java code; or maybe through exploitation of some other vulnerable plug-in. If you browse to a web site you don't know well, the first, and strong, line of defense is preventing any script execution from the pages code. With Firefox a quick way to accomplish this is via NoScript. http://noscript.net/ Kind regards

Hello, can you please perform a test with PortListener and inform us about your results at your convenience? https://airvpn.org/topic/9315-port-forwarding-tester/ Quit Plex Media server, launch PortListener and make it listen to port 32665 TCP. Then re-perform the port check from the web panel. Kind regards

Hello, tested from Castor with a variety of browsers running in Linux Debian 7, Windows XP and Windows 7 64 bit, there are no problems at all. Kind regards

Hello! Is Plex Media Server running and listening to the correct port when the check is performed? Kind regards

Hello! It seems correct, account "nimg" is not authorized to access VPN servers because it lacks a subscription plan. You need to subscribe to a plan to access the service. Kind regards

Hello! Thanks for the information, problem has been fixed. Kind regards

Hello! The correct menu is "Client Area"->"Config generator". Kind regards

Hello! 1. No. 2. Not necessarily. For clarifications and information, you can read a quite good article on Wikipedia: http://en.wikipedia.org/wiki/Port_%28computer_networking%29 Kind regards

Hello, it all depends on what the prank calling show consist of. Some prank calling shows may infringe our Terms of Service, while others can potentially infringe our ToS AND the fundamental right to privacy as enshrined in the ECHR. You accept to fully respect them both when you subscribe to our service and we remind you that we have zero tolerance against ECHR infringements. While anonymity is often an essential requisite to exercise in practice freedom of expression (and the right to anonymity in exercising freedom of speech is constitutionally granted in some countries) we don't see how a prank calling show relates to freedom of expression. Maybe if you clarify why you need an anonymity layer for your show and what the show would consist of we might have a clearer picture. Kind regards

Hello, it does not seem the case anymore, we detect free access to Freenode website and IRC from every AirVPN server. Kind regards

Hello! It must also be considered that we continue to receive regularly payments via credit cards. This makes very difficult to reproduce the issue (after weeks, we are unable to reproduce it). Kind regards

Hello! Which server you experienced the problem on? Kind regards

Hello! We're very sorry, we don't accept Perfect Money at the moment. Kind regards

Hello! Yes, of course, you can modify, or even better duplicate, the configuration file and change the "remote" line with the entry-IP address of the server you wish to connect to. However, without the configuration generator you can't know the entry-IP address so you will have to ask us (open a ticket at your convenience). Kind regards

Can confirm that, AFAIK not possible to pay with a CC without a PP account. Staff, please give us a step by step guide of how you made it. Hello! We just selected the option to pay as a PayPal guest from the PayPal pages (tested successfully with VISA and MasterCard). We are also waiting for the authorization to proceed from another, well-known credit cards processor. Kind regards

Hello! Your system has no problems in ICMP-reaching airvpn.org, maybe TCP packets are blocked. Are you running PeerGuardian, PeerBlock, Malwarebytes or any other packet filtering tool? Kind regards

Hello! We are investigating on the issue. In order to receive configuration files, but especially certificates and key, without web site support, you need to contact us in private and have a gpg public key. We can offer this service under exceptional circumstances. Kind regards

Important addition: there are some Windows-based tablets with ARM CPUs which run Windows 8 RT, for which compatibility with OpenVPN must be checked: https://forums.openvpn.net/topic12078.html Kind regards

Hello! Yes: AirVPN is based on OpenVPN, and OpenVPN (2.3.0 and 2.3.1) runs fine in Windows 8. EDIT: please read the next message. Kind regards

Hello! Your account is authorized to access all the VPN servers, can you please send us your client connection logs? Kind regards

Hello! Simply uninstalling OpenVPN is the fastest procedure to remove the driver. Alternatively, please see here: https://community.openvpn.net/openvpn/wiki/ManagingWindowsTAPDrivers Kind regards

Hello! Please enable it. If you see that it is already enabled, disable it and then enable it (this will force an adapter reset). Also, if the problem persists we would recommend that you contact at your convenience Microsoft support, you have enough data to receive a proper support from Microsoft. Kind regards

Hello! We're glad to inform you that the port checker has been fixed. Kind regards