Staff

Hello! Please use our configuration generator (menu "Client Area", then click "Config generator" on the left tabs), download and decompress the archive and put the downloaded files in the OpenVPN configuration directory. Launch OpenVPN GUI with administrator privileges (right-click and select "Run as administrator"). Right-click on the OpenVPN GUI dock icon (two small monitors) and select your favorite connection. If there are issues with OpenVPN GUI as well, please send us the OpenVPN logs (right-click on the OpenVPN GUI icon and select "Logs"). Kind regards

@caranda Hello! Same as above, you're running a Tunnelblick version which is incompatible with your system. Kind regards

Hello! Yes, no problems at all, total compatibility. Kind regards

Hello! Can you please try OpenVPN GUI? Kind regards

Hello! Can you please try to run OpenVPN GUI? This will help us determine whether the problem is in the Air client or not. Kind regards

Hello! The problem is here: Tunneblick 3.2.8 is not compatible with OS X 10.8.x. Please upgrade to an appropriate version, BUT please read here as well: https://airvpn.org/topic/9269-tunnelblick-33beta44-openvpn-221-critical-issue/ The reported problem might affect beta46 as well, if it's the case please apply the suggested solution. Tunnelblick can be downloaded here: http://code.google.com/p/tunnelblick/wiki/DownloadsEntry?tm=2 Kind regards AirVPN Support Team

Hello! We're investigating, please hold on. We can confirm at the moment port forwarding problems on Tauri. We will keep you updated. Kind regards

Hello! There are a search function and an advanced search function on the upper right corner of the web site forum pages. Please use them at will. In the EU we have servers in countries where Data Retention Directive (2006/24/EC) implementation has been declared unconstitutional (Romania, Germany) or where its scope does not cover our service (any other Member State). We fully comply to the EU legal framework. USA situation (under this point of view) is even better: in the USA currently there's no mandatory data retention at all, not even for domestic ISPs. Singapore, where we maintain 3 servers, has no mandatory data retention for our service. Please search the forum for references and documentation on all of the above. In order to look at Air VPN available servers please click on "Status" in the upper menu, you will access the servers monitor which reports many information. Yes, we have considered ways to counter-react in case of necessity. Kind regards

Hello! Please uninstall OpenVPN completely and re-install it. Make sure to authorize the installation of any driver. Kind regards

Hello! That does not depend on us. If you feel that it depends on us, can you please elaborate your considerations? Kind regards

Hello! In order to do so just click on "Copy to clipboard" and paste where appropriate. The logs do not show any problem. You might like to try OpenVPN over SSH to make a performance comparison which would tell whether your ISP throttles OpenVPN more or less than SSH. Kind regards

Hello! The problem has been fixed and the payment page is displayed again in English. Kind regards

Hello! Thank you for your reply. Can you tell us whether you were trying to pay as a PayPal guest, or you have a PayPal account? Kind regards

Hello! Thanks. Now, what happens with a connection from your computer (not from the router) to the same server, but toward port 53 UDP? Kind regards

Hello! Can you please elaborate? What do you mean with "USA country choice"? Kind regards

Hello! Thank you for your feedback. 1) The Air client is an OpenVPN wrapper which needs to launch OpenVPN with administrator privileges. OpenVPN needs elevated privileges to modify your routing table and default gateway. Please see this article by Sundman for some additional options (you will have to drop the Air client - anyway we do not bind you to use any proprietary software from us): http://openvpn.se/files/howto/openvpn-howto_run_openvpn_as_nonadmin.html 2) No. Please consult our How-To section to do that (with Windows, we publish an easy Comodo firewall solution). Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the UK is available: Nashira. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Just like every other Air server, Nashira supports OpenVPN over SSL and OpenVPN over SSH. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Before assuming that your ISP throttles OpenVPN please try a connection from your computer (disable OpenVPN on the router) to make a comparison test. What is your router model and which firmware runs on it? Can you post connection logs after a few minutes the router is connected? If the bandwidth remains consistent to 1 Mbit/s on all ports, this is a strong hint pointing to throttling. In this case you can obtain better performance with OpenVPN over SSH (assuming that your ISP does not throttle SSH as well). Kind regards

Hello! Yes (on Windows - on other systems please check your nameservers). In general if your ISP has IPv6 DNS servers and you have set them in your Windows, the system can send out IPv6 DNS queries out of the tunnel. Kind regards

Hello! You can bind ssh to the desired IP address (if you use sshd, "ListenAddress *" binds to all existing addresses). However, there's something unclear from your setup description: is the connection to an Air VPN server performed by the router or by the machine where ssh runs? Kind regards AirVPN Support Team

Hello! You don't need to repeat those annoying steps every time: just resolve airvpn.org in your system hosts, so your system will not need a DNS query to resolve it. Add to your hosts file the lines: 85.17.207.151 airvpn.org 212.117.180.25 airvpn.org Kind regards

Hello! But... we provided the solution in the very same guide and you applied it! With Tunnelblick OpenVPN binaries you had exactly that issue, remember? And you solved it with our guide. The problem is related to the fact that in order to accept the DNS push from an OpenVPN server, the client needs up & down scripts to set DNS that we don't have (yet). Kind regards

Hello! Instructions for Windows are here (or click on "Enter" from the upper menu). Download the appropriate package for Windows 8 64 bit, which includes OpenVPN 2.3.1 and our client. You are not forced to use our client: you can use also OpenVPN GUI or OpenVPN directly to connect to our servers, as well as any other OpenVPN wrapper, anyway you might like to try our client for immediate connection and additional comfort. Decompress the package and follow the instructions. About your question on Firefox and uTorrent: you don't need any specific configuration for them, you just have to make sure that you launch them after the connection to one of our servers is established, then use them normally. This is true for every program, all the programs traffic will be tunneled transparently. There may be exceptions but only if you are into "advanced usage", for example forcefully binding a program to your computer physical interface will have that program traffic sent and received out of the tunnel (probably nothing of interest for you at the moment). Next step (or first step, as you prefer) is having a look at our FAQ and How-To, they will help you use the service in the best way. The servers monitor is a useful tool that you may access to have an overview of available servers and many more information. It is accessible by clicking on the "Status" button, direct link https://airvpn.org/status . If you have any issue please do not hesitate to write here or open a support ticket. In the forums you will also find "News and Announcements", description of additional services included in your subscription (such as Dynamic DNS, Remote Port Forwarding, Configuration Generator, IP geo-blocking bypass system, DNS checking, OpenVPN over SSL/SSH and more to come), which might come handy to you in the future and, last but not least, an active and competent community. Kind regards

Hello and welcome aboard! What is your computer OS? Kind regards

Hello! If you see OpenVPN process running, everything's fine then, even if you do not detach the screen before closing the terminal. On top of that you have the pf configuration that would not allow packets if the computer were not connected to one of Air VPN servers, correct? About the sleeping mode, as written there can be differences between different hardware and software. In your case, your Mac most probably does not turn off the network card and the connection is not lost. Some laptops might turn off WiFi card in sleeping mode, for example, to save battery etc. Just out of curiosity, are you still using the OpenVPN binaries from Tunnelblick or are you testing the binaries we built from OpenVPN source code? Probably there's no difference, just a curiosity. Kind regards