Staff

Hello! Actually it looks like some firewall "security event" triggered by "too much" UDP traffic. We think it has nothing to do with leaks. Kind regards

Hello, yes, the IP address can be easily discovered via Skype through an old exploit. The problem has not been fixed since years. http://news.cnet.com/8301-1035_3-57424107-94/skype-exploit-reveals-user-ip-addresses/ http://www.techstagram.com/2013/03/22/skype-exploit/ If you connect to the VPN and start Skype while streaming, the attackers will start to attack our VPN server anyway. Under a security and privacy point of view Skype should never be used, but if you really need it, at least do not run it while you stream. Kind regards

Hello! Obviously it depends on the strength and type of the attack (pps and amount of flood bandwidth are the key parameters), but in general yes, the servers can handle various attacks. However, further information would be needed. In particular, how is it possible that the attackers come to know your ISP-assigned IP address? Is it a static IP address? Does the attack start only when you connect to some streaming service? Or is it your node that provides streaming services? Kind regards

Hello! We currently do not provide any proxy service, we're sorry. Anyway we will evaluate this suggestion during the next week. Kind regards

Hello! https://airvpn.org/topic/9929-pollux-imminent-withdrawal-announcement Kind regards

Hello! Please check in your "Client Area" (after you have logged in the web site) the reason of the last failed connection. Also, please have a look at the servers status: https://airvpn.org/status Kind regards

(Re-published on this thread for readers' comfort) @seanconnery That's totally correct, there is a problem in the driver signature on installer I002 (and maybe on I001 as well): maybe related to expiration on 21-Aug-2013. I003 solves the problem. We will update our package in the nearest future. EDIT: package was updated In the meantime, those who run Windows and need a new OpenVPN installation can download OpenVPN 2.3.2 with installer I003 on the official OpenVPN community site: https://openvpn.net/.../downloads.html Other OS users can ignore this message. Kind regards

(Re-published on this thread for readers' comfort) @seanconnery That's totally correct, there is a problem in the driver signature on installer I002 (and maybe on I001 as well): maybe related to expiration on 21-Aug-2013. I003 solves the problem. We will update our package in the nearest future. In the meantime, those who run Windows and need a new OpenVPN installation can download OpenVPN 2.3.2 with installer I003 on the official OpenVPN community site: https://openvpn.net/.../downloads.html Other OS users can ignore this message. Kind regards

@seanconnery That's totally correct, there is a problem in the driver signature on installer I002 (and maybe on I001 as well): maybe related to expiration on 21-Aug-2013. I003 solves the problem. We will update our package in the nearest future. In the meantime, those who run Windows and need a new OpenVPN installation can download OpenVPN 2.3.2 with installer I003 on the official OpenVPN community site: https://openvpn.net/index.php/open-source/downloads.html Other OS users can ignore this message. Kind regards

EDIT: provider pulled back the request. Server online. Hello, we regret to inform you that due to irreconcilable contrasts with the provider, the server POLLUX will be withdrawn and relocated, or replaced with a different USA server. We recommend that you disconnect from the server as soon as possible, because either we or the provider will bring down the server in the nearest future. The reason of the contrasts originated from the request by the provider, inviting us to discriminate against a range of protocols (in particular, p2p protocols), which is contrary to our mission and a breach of our agreements in an allegedly network neutral datacenter. Kind regards

Hello, we were not aware that there's a specific Netflix for Canada. In this case we will deactivate the microrouting on Canadian servers. Kind regards

@shadow1011 Hello! That's correct, our micro-routing system against geographical discriminations will allow access to Neflix USA from every server except UK ones, and to Netflix UK from UK servers. Kind regards

Hello, it's a Silverlight problem (why Netflix uses such crap is a mysterious matter), please see here to fix it: http://mike-thomson.com/blog/?p=210 Kind regards

Hello! Problem solved. Kind regards

Hello, please clarify, "AirVPN with TOR" is ambiguous: it may mean OpenVPN over TOR, or TOR over AirVPN. There are hundreds of messages on the forum about it, please start from here to clarify things: https://airvpn.org/topic/9610-is-this-what-you-call-tor-over-airvpn Kind regards

Hello! Please follow the instructions here: https://airvpn.org/ios Kind regards

Hello! That's a good suggestion. Since the birth of AirVPN in 2010, we have never received any request or interference from any government body or representative. Kind regards

Hello! Yes, we confirm there's some issue, we will be investigating. Kind regards

Hello! It's an alternative entry-IP address, to be used for OpenVPN connections in case the main entry-IP address is blocked by your ISP. Kind regards

Hello! 1. Yes. Please use OpenVPN directly. We have prepared an OpenVPN executable compiled from the original source code (tested on Mountain Lion). Please see here: https://airvpn.org/topic/9325-development-of-os-x-airvpn-client 2. Yes! Kind regards

Hello! We tend to believe it's some software running on your computer. Your landlord packet filtering tool can't be the "culprit", either it filters everything or nothing, because it sees all encrypted traffic from and to the same IP address and the same port, once the VPN connection is established. Kind regards

Hello! A - If you connect any application to the same TOR proxy OpenVPN connects to, that application traffic will be tunneled over TOR only. That's normal and correct. B - Normal again. 1. The question is a little unclear. Anyway, a packet tunneled over OpenVPN over TOR will be encrypted by OpenVPN and then by TOR. The TOR encryption will be no more when the packet gets out of the TOR exit-node to reach the Air server. The OpenVPN encryption will be no more when the packet gets out of the AirVPN server. When passing through all the TOR nodes, your packet "real" payload and header will be still encrypted by OpenVPN. 2. Yes, basically, oversimplifying: your node->TOR entry->TOR relay->TOR exit->Air server->the Internet 3. Assuming that with TOR -> VPN you mean "OpenVPN over TOR": if OpenVPN is connected over TOR: NO. If OpenVPN is NOT connected over TOR: YES. To say it with different words: if you wish TOR over OpenVPN (without using VM), connect OpenVPN directly, then use TOR. In this case remember that only applications configured to connect to the TOR proxy will have their traffic over TOR over OpenVPN, all the others will have their traffic over OpenVPN only. Kind regards

Hello! We're sorry, it's not possible to connect properly OpenVPN over any proxy with Tunnelblick or Viscosity. Kind regards

Hello! Sorry! It looks indeed like a micro-routing misconfiguration in our UK servers to allow them to access Netflix US (you can access Netflix US and BBC iPlayer from every Air server in the world), we'll check it out. Kind regards

Hello! From your support ticket support team's reply (maybe useful to some other reader): Hello! It looks like a permission issue on the /Applications folder, or the /Library folder, or some other folder needed by Tunnelblick. If so, you should be able to fix it by using /Applications/Utilities/Disk Utility, in order to "Repair Disk Permissions", on the boot drive. See also here: http://bit.ly/15kFfOR As far as we can see, there are some applications, such as xQuartz, that change the owner of /Application folder (an operation which is plain wrong). Please feel free to let us know whether repairing the disk permissions fixes the problem. Kind regards