Staff

Hello! After the problem occurs, can you please copy the OpenVPN output in the shell window you launch OpenVPN from, and paste it in your message? Kind regards

Hello, you might like to inquire Comcast. Maybe they are shaping all traffic different than http, or something similar. Feel free to keep us informed, information may be useful for every Comcast customer (or for any person planning to subscribe to Comcast). Unfortunately we can't do that ourselves, because we are neither Comcast customers nor we know some Comcast customer who could do that for us. Kind regards

Hello, you need a subscription of any kind to access the CG. Please feel free to apply for a free trial if you wish so. Kind regards

Hello, please try OpenVPN over SSL https://airvpn.org/ssl This will be effective IF your ISP caps OpenVPN more than pure SSL. Kind regards

@Flex Hello, do not forget DNAT on the Tomato router https://airvpn.org/topic/9270-how-to-forward-ports-in-dd-wrt-tomato-with-iptables Kind regards

Hello! Due to the following DDoS against a part of the Leaseweb datacenter: http://leasewebnoc.com/en/networkstatus/premium-network-connectivity-issues-5 clients connected or connecting to some of our NL servers may have experienced high latency and packet loss for about 1 hour. We apologize for any inconvenience. Kind regards

Hello, yes it's ok. Doing so ensures Google that there's a human being using the service. Kind regards

Hello! Serpentis is in Sweden, not in the Netherlands. Google displays that message when the search engine receives multiple queries from the same IP address according to a pattern which seems to identify a bot, an automated script or anything similar that sends non-manual queries. Kind regards

Hello, answered in your ticket (wrong TLS cipher setting). Kind regards

07/12/2013, Funded with 500€.

Hello, it looks like a DNS issue. Please make sure that one of your nameservers (the first one) is 10.4.0.1 (VPN DNS IP address) - check /etc/resolv.conf. If your system queries a non-public DNS, the queries might be dropped if they come from an unknown network. Alternatively accept DNS push from our servers according to our guide https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf, it's the most elegant solution (it requires resolvconf or openresolv). Kind regards

@citruhead Hello, please try different servers, ports and protocols. In particular test 53 UDP and as a second attempt 80 TCP. Kind regards

Hello, the Air client is portable, it's a stand-alone executable. You don't install or uninstall it. Kind regards

Hello, we have had a momentary problem for a few minutes preventing access to the Air client for Windows only. The problem has been fixed, we apologize for any inconvenience. Kind regards

Hello, Netflix US and Hulu are already accessible from our German servers, please make sure that your system uses the VPN DNS. Kind regards

Hello! We don't mean to claim that you did not configure qBittorrent correctly, but simply that qBittorrent does not bind to tun0 in reality: your description simply means that. After you have made sure that tun0 is your tun/tap interface (check with command "ifconfig"), a thing that you can try is running qBittorrent only when tun0 is up. Then shut down the VPN connection and see what happens to qBittorrent. If it continues to communicate through eth+ (or wlan+ etc.) then the bind option does not work properly. Kind regards

Hello! No, the Air client for Windows can't run as a service, BUT you can run OpenVPN as a service. Our Configuration Generator will prepare all the files OpenVPN needs to connect to our servers according to your preferences. Kind regards

https://www.torproject.org/ Tor is free software and an open network that helps you defend against a form of network surveillance that threatens personal freedom and privacy, confidential business activities and relationships, and state security known as traffic analysis Funding Exit nodes. Also with our monthly recurring donations, TorServers.net powers relays on top of the Tor Network Status - Bandwidth Ranking Funding Relay nodes. We are hosting Relay nodes under our control. Incoming and outgoing data encrypted form does not allow us to discriminate. For a full list of our Relay nodes, look at the Mission page. Notes All TOR nodes managed by us redirect to this topic, if their homepage is requested.

Hello, really not, that's not how it should work at all. Clearly qBittorrent is not bound to tun0. Kind regards

Hello, make sure that you do NOT select "PayPal subscription" because for a recurring payments a PayPal account is necessary. Kind regards

@st4r Hello, are you running any firewall or security program that might "think" that a sustained UDP flow is an UDP flood attack? When you connect OpenVPN in UDP, all the incoming and outgoing traffic is UDP only. We have seen in the past that mis-configured firewall or packet inspection programs (especially on Windows, but sometimes on routers too) wrongly identify the regular UDP flow as a flood, and start dropping packets, effectively causing the system to disconnect from the VPN. Kind regards

@dolla45 Hello, reviewing your ticket, it's 3 days that support tells you to paste correctly certificates and key. You have been told 3 times in the ticket and one time here that you wrongly pasted certificates. Problem was detected almost immediately and support staff could not do anything else, since you kept ignoring repeatedly the instructions... Kind regards

Hello, Air is based on OpenVPN. Is OpenVPN included in the router firmware? Kind regards

Hello, it does not seem a DNS issue: the connection to the VPN server, according to the logs you sent us in the ticket, is not established at all for a certificate error (OpenVPN exits with fatal error because it can't read a certificate). Can you please re-check certificates and key? Please make sure that there's no mismatch between ca.crt and user.crt.Also, can you please send us a screenshot of your pfsense OpenVPN configuration page? Kind regards

Hello, the logs are just fine. Maybe it's a DNS issue. Can you please open a command prompt with administrator privileges, issue the following commands and send us the output? ipconfig /flushdns ping 10.4.0.1 tracert google.com ping 8.8.8.8 Kind regards