Staff

Hello! Yes, we have problems with them both. About Zaurak, we lost every contact with the datacenter in Kiev about 48 hours ago. We can't do much more than waiting for them to re-appear... About Sador, we are looking for another datacenter in Spain. The current datacenter does not meet anymore our requirements. Kind regards

Hello! If we understand them correctly it's ok that Eddie can't work, because you block all traffic except traffic to some VPN servers. In these cases Eddie could work only if it had already stored information on how to reach those VPN servers and had already stored keys and certificates. Kind regards

Hello! Correct. Make it "anonymous" (more properly, put it behind a strong anonymity layer) by connecting the Bitcoin client to the TOR network using dedicated wallets for different purposes. Kind regards

Hello! Your premises are false. First of all BitPay and Coinbase do not require any personal identification. Second, independent reseller bitcoincodes.com as usual sells AirVPN coupons as it always did. Kind regards

Hello! There are no problems with RAI. All the RAI channels are visible from any server. Unfortunately there are problems in Linux due to some factors. Please see here for a possible solution: http://www.paolodistefano.name/joomla/software-e-applicazioni/linux-sito-rai-con-laddon-raismth-per-firefox.html Kind regards

Hello! Can you show us the content of your /etc/resolv.conf file while the system is connected to a VPN server? You're right in stating that DNS leaks can't occur on Linux, so: either the Virgin Media DNS server IP address is in the resolv.conf file, or your resolv.conf file keeps your router nameserver, and the router in turn sends the query to Virgin DNS. In any case, you can fix the issue either by accepting DNS push from our servers (see https://airvpn.org/topic/9608-how-to-accept-dns-push-on-linux-systems-with-resolvconf - resolvconf is necessary) or running Eddie 2.1beta for Linux (resolvconf necessary again). Kind regards

Hello! Just to understand better this bug: the server you highlight or double-click is in the whitelist, in the blacklist or in no lists ("Undefined")? Does the same happen if you right-click the server and select "Connect now" from the contextual menu? Kind regards

Hello! With Google you can get a lot of results (around 495,000) and articles of that time (on Wired and all major italian magazines and newspapers), for example: https://www.google.com/search?q=festa+dei+pirati+roma+2010 You can also find some videos still on YouTube. Most of the articles are in Italian language, though. You might use an automatic translator. Kind regards

Hello! Tickets without a reply from a customer are closed after 2 days BUT they are not locked, they can be re-opened anytime by the customer himself/herself with a simple reply. Kind regards

EDIT: problem solved on all servers Hello! We are currently experiencing issues on our VPN server to accept connections over OpenVPN over SSL. The problem is preventing connections of OpenVPN over SSL only. We have detected the cause of the issue and we are working to solve it. Thank you for your patience, we apologize for the inconvenience. Kind regards AirVPN Staff

Hello, in Debian 7, Eddie 2.1beta works very well. Otherwise run OpenVPN directly. Kind regards

Hello, even not considering mining, a good alternative is using a dedicated wallet and running the client always behind TOR, then selling goods or services in BTC, just like you do with any "government" currency to get that currency via cash in exchange of your goods or services. It's not that Bitcoin in itself saves you the effort to work in exchange of money... Kind regards

Hello! Well, yes, actually our service is aimed to those who have Internet access... even a limited one, even behind a NAT, but anyway some Internet access. If your 3G provider does not provide Internet access, as Visentinel suspects, the matter gets complex. Maybe not impossible... first of all, what are the symptoms of the failed connection? Can you please post the logs of an attempted connection to a VPN server, just to begin to get an idea? Do you have any technical detail about what kind of connection you have (for example, are you behind a proxy?)? We are very curious about this case. In most EU countries 3G providers provide (more or less) thorough Internet access which always makes an OpenVPN connection possibile. Kind regards

Hello! Yes, as you correctly write, the most immediate solution without traffic-splitting would be to remotely forward ports on our system and optionally use our DDNS service for increased flexibility. Our DDNS updates your names records according to the VPN server your account connects to, so that they always resolve into the exit-IP address of that VPN server. You can have a maximum of 20 names. Limitation: DDNS will not work with multiple and simultaneous connections from the same account. Kind regards

Hello! BBC iPlayer is currently working just fine on every and each server. Just make sure that you use the VPN DNS. Should you find a specific server from which you can't access BBC contents, first make sure that your system queries the VPN DNS, and only after that specify the server(s) in this thread. Kind regards

Hello, it works just fine. Please make sure that you use VPN DNS, otherwise you will not be able to access BBC programs and iPlayer, not even from UK servers. Kind regards

Routing isn't a simple job. Normally if a TV has its own IP range (for example BBC) we route the entire range to an accepted exit-routing-server. But in many cases it isn't so simple, many services use distributed CDN systems (like Akamai), so we need to investigate (we do it by manually analysing traffic with WireShark) and route specific domain gateway used by CDN. So, it's possible that sometimes we miss some route. It might be occurring for example if CDN uses different gateways for Flash and Silverlight, and we test/discover only Flash. Or, simply, if CDN changes something. We just added some routing rules for BBC.UK, we just tested ./get_iplayer --type=livetv --get "BBC Two" from Castor and now it works. If you still have issues with get_iplayer, please provide us with the exact command-line, which may include a specific codec mode.

Hello! Thanks for the report! Not yet: this function is not implemented in Eddie 2.1beta. Only "Force DNS" is (which anyway is more interesting for Windows users). The "any leak" prevention will be probably implemented with the next release (as you can see the release cycle of Eddie is pushed fast). Eddit No, not really... Eddie implements several, new censorship circumvention features, and in particular cases very restrictive rules can block some or all of them. On the other hand it's also a way to test how good is Eddie in bypassing censorship, blocks etc., but if you're not in a censorship-fan network you would not need such features anyway. Kind regards

Hello, which Ubuntu version? What happens if you install OpenVPN manually (sudo apt-get install openvpn) ? Kind regards

Hello! Yes, this is the right place. This is a known issue in openSUSE, as you can see in openSUSE environment report, because in openSUSE resolvconf or openresolv are not installed and not available in repositories. When such packages are not installed, you must not tick "Force DNS" in Eddie, because with that option OpenVPN relies on update-resolv-conf script, which in turn relies on resolvconf. Linux does not leak DNS queries, it just uses the DNS you set, sending the queries to the VPN server (encrypted) or to your router (unencrypted) in full compliance with the settings, routing table included. We define a DNS leak as such when the system does not comply to your settings, like in Windows (where the concept of global DNS is missing), and this is not the case with Linux. As a temporary workaround you can manually edit (as root) your /etc/resolv.conf file and insert the following line as first nameserver: nameserver 10.4.0.1 This will force usage of VPN DNS when connected to a VPN server to port 53, 80 or 443, either in UDP or TCP. When not connected to a VPN server, your system will use the other nameservers. Kind regards

Hello! Please see here, now Ubuntu is supported. https://airvpn.org/topic/11598-eddie-21beta-available/ Kind regards

Hello! We're very glad to inform you that a new Eddie Air client version has been released: 2.1beta. It addresses a lot of issues after the public first beta testing phase of 2.0beta. Please read the changelogs: https://airvpn.org/services/changelog.php?software=client&format=html The 2.1beta version is compatible with several Linux distributions. For very important notes about environments, please read here: https://airvpn.org/forum/35-client-software-platforms-environments Planned next steps: Network Leak Protection implementation, OS X version. Eddie 2.1beta Linux can be downloaded here: https://airvpn.org/linux_ex Eddie 2.1beta Windows can be downloaded here: https://airvpn.org/windows_ex Eddie 2.1beta is free and open source software released under GPLv3 Kind regards & datalove AirVPN Staff

Hello, apparently you might follow two methods: whitelisting (you block everything and you allow only the browser) or blacklisting (you block all the applications that you want). In reality, whitelisting might be harder: there are system processes that must be able to reach the VPN server (for example svchost.exe, ping.exe...). We do not know unfortunately the complete list of Windows system processes which must be enabled. In general, if you connect to VPN servers ports 53, 80 or 443, in order to block an application only in the VPN, but leaving it able to communicate outside the VPN, you just need to block, for that application, outgoing packets coming from IP in range [10.4.0.1 - 10.9.255.254], any protocol. Kind regards

Hello! We remind you that April projects funding poll is open and will close on May the 29th. Which project shall we fund? AirVPN community has selected the candidate projects during April and the community will decide the one to be funded! Feel free to express your preference here https://airvpn.org/topic/11569-poll-april-projects-funding Kind regards AirVPN Staff

Hello! The client will not start under Ubuntu. A version running under Ubuntu is currently in testing. Everything is going well at the moment, so if no other issue rises up, the next Eddie release will include these changes and will run in Ubuntu distros as well. Kind regards