Staff

Hello! The Air client for Windows and OpenVPN GUI are both OpenVPN wrappers. You can run the one you like most, but you can't run them both simultaneously. With OpenVPN GUI you'll need to generate configuration files with our configuration generator, accessible by clicking "Client Area" from the upper menu of our web site and then clicking "Config generator" from the left tabs. The downloaded configuration files shall be pasted inside your OpenVPN configuration directory. You don't need the Configuration Generator if you run the Air client only (it will download transparently everything you need in https according to your choices and allow you to connect immediately to any VPN server). That said, maybe you might like to start first with the simplest setup, following our instructions for Windows here https://airvpn.org/windows and of course do not hesitate to open a ticket for additional support. Kind regards

We're very glad to inform you that we added support to Tapatalk, a forum app for Android , iPhone/iPad, Windows Phone, Windows 8 and more. Tapatalk provides fast on-the-go forum access to our forums. Simply install it and search for AirVPN. Please see here: www.tapatalk.com for more information. Kind regards & datalove AirVPN Staff

Hello! We're very glad to inform you that new payment gateways have been implemented: Coinbase and Avangate. With Coinbase you have yet another, comfortable way to pay with Bitcoin, while Avangate supports many credit cards. For a list of supported cards, please see https://airvpn.org/plans Kind regards & datalove AirVPN Staff

Hello! We have tested Skype on most Europe servers, including Dorsum and several NL servers, and we could not find any problem at all. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in Ukraine is available: Zaurak. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 2018 UDP and TCP. Just like every other Air server, Zaurak supports OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. With Zaurak we now operate the VPN in another, new country for us, therefore your feedback will be even more welcome. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! Yes, you should be. In general, mixing identities is not recommended. It can abet correlation attacks and significantly lower your anonymity layer. Remember, a VPN protects your line between your computer and the VPN server. It does not protect you or your computer, and it does not protect against personal data voluntarily sent out, as it may happen when you "use" a real identity while connected to the VPN. Of course there are many other purposes to use a VPN for which mixing identities is just fine, but if your main concern is a strong anonymity layer, then it's a good rule to never mix identities. Kind regards

Hello! Maybe they did not notice our ticket. But it's strange that they did not notice either the PayPal transaction email or their financial balance. We hope so. But it doesn't matter in the end, see below. If this donation is a problem they can simply refuse it and we can allocate the same money to other projects. No rejections, no 'thanks' until now. However your thoughts are very interesting. Look at the pinned topic of this forum: https://airvpn.org/topic/10122-guidelines/ We have a monthly budget that is allocated to support other projects that accomplish our mission. A part of this budget is managed by us to some specific projects, like our support to TorServers.net, with monthly recurring donations. Another part of no-profit budget is available to the objective of this forum: support with spot donation (sort of monthly award) those projects that our community likes or suggests. For this reason, we delivered the donation to RiseUp only a day after this topic was opened. We don't know this RiseUp team, but it doesn't matter: some people of our community suggested that, there was no other candidate in March 2014, so it was accepted. Note also that we delivered the donation before any contact with RiseUp team, simply because we don't ask anything in exchange, not even to be listed as supporter. Yes, we list our donations in our mission page. But this is for transparency, because (as explained in the pinned topic) we hope that our community can decide how to distribute our donation budget every month. We don't hide that this initiative can also imply a return on our image and reputation and a marketing tool. But if it is the case, we soon increase our donation budget. A nice loop in support of Net Neutrality and against censorship. We are waiting for our community feedback. If necessary, we can anyway close this initiative and raise our donations to TorServers.net. Kind regards

Hello, we confirm you it's perfectly normal. When you had no warning, you were connected to a VPN server whose IP address matches that same country you live in according to Google database and IP geo-location. Every time, according to Google, you connect from a different country, you trigger the security system. It's a feature, not a problem, but anyway you can disable it. Kind regards

Hello! Probably the difference lies in the geo-location of the IP address of the VPN server. Kind regards

Hello, the point is that you claimed false and misleading information on a public forum. We repute that fixing false information is our right and duty, and not a childish act, especially if the false information are written in our own forums. If you are looking for a service that consents plainly false information to be spread without a rectification you're in the very wrong place. Kind regards

Hello, if you mean that Google warned you because you accessed your GMail (or other) services via the AirVPN server in Spain, while you usually access it from somewhere else, that's perfectly normal: Google detected a change of the IP address it sees connections coming from and warned you. Kind regards

Hello! Not at all. You were wrong, see below. You wrote: Today is Monday. Sunday is 1 day ago. Saturday is two days ago. The new service is offered to anyone, not to Air subscribers only. It is a free courtesy, not included in Air subscription price or in any other part of Air subscriptions, and can be suspended anytime without notice. The bug has been probably detected. Kind regards

Hello, we do provide a DDNS service, if you're interested. It's included in your subscription. https://airvpn.org/topic/9314-what-is-dynamic-dns/ Kind regards

Hello! Which is 2 days ago, not 3, not 4. ipleak.net is a web site supported by AirVPN, provided as a free courtesy without any duty or obligation, which has nothing to do with Air VPN subscriptions and can be suspended anytime without warning. Kind regards

Hello! The web site ipleak.net is under maintenance since 2 days ago (not 3 or 4) because it needs maintenance (a bug must be resolved). It will be available again when the maintenance is over. We have no idea why nobody else offers alternatives, ask anybody else. Kind regards

Hello! The web site is under maintenance since 2 days ago because it needs maintenance (a bug must be resolved). It will be available again when the maintenance is over. Kind regards

Sorry, but I couldn't understand this. I'd run an application that requires ( for example let's say Port 3985 which I forwarded from the client area ), it has to be open first .. then I can run the application. Hello! It's exactly the opposite. "A port" is a task or process specific software construct (an abstract concept in some way) to designate the communication end-point of that task or process in the host system. This end-point allows the system to identify the correct task or process which the data are directed to. In TCP/IP for example a port is identified by two bytes in the header (that's why port numbers range can't exceed 65535). If no task/process with a certain end-point is running, that end-point of course does not exist, and "the port" simply does not exist in your system. When you perform a test, if the service is not running your system will have no task/process to send the packet to and there will be no reply at all. Kind regards

Hello! Yes, we fully support remote port forwarding. You can't forward ports lower than 2048, but you can remap any port to any other local port. Port 88, as well as any other non-forwarded port or any other port lower than 2048, is closed to every client. You can forward a maximum of 20 ports. When you perform the test, please make sure that the service behind the VPN server is running and listening to the correct port. Kind regards

Hello! We're very sorry, it's not possible to have OpenVPN connect over SSL/SSH or over a proxy when Tunnelblick is the wrapper. You should run OpenVPN directly. Anyway, OpenVPN over SSH/SSL should be used only when absolutely unavoidable (for example from China; since your connection works fine with direct OpenVPN, it's probably a waste of time and resources (but also an interesting didactic exercise ) to connect OpenVPN over SSH. Kind regards

@gevero Hello! Various ARM processors are not probably able to decrypt/encrypt more than 10-11 Mbit/s of AES-256-CBC throughput, which is very near to the performance you already experience. Kind regards

Hello, you need to paste from "----- BEGIN CERTIFICATE" up to "END CERTIFICATE -----" Kind regards

Hello! That's correct, an account without a subscription can't access the Configuration Generator. Your account does not appear to have any valid subscription. Please do not hesitate to open a ticket if you think this is a mistake. Please include your payment details. Kind regards

Hello! The error might lie in point 3. You can't remap ports with torrent clients, because the torrent clients will notify the peers and the trackers of the port number which is configured in the client itself. If that port does not match with the port to be reached on the public IP address, your torrent client can't be contacted. A clarification: is OpenVPN running on the router where Rapsberry is connected to? If so, has a DNAT been configured on that router according to our guide, to properly forward packets to the Rapsberry device? Kind regards

Hello! See our previous answer. It's unclear what you mean. You need to paste the whole certificate, from "----- BEGIN CERTIFICATE" up to "END CERTIFICATE -----" You have to paste both the ca.crt and the user.crt certificates, as well as the user.key Kind regards

Hello! You can also resolve .airvpn.org to get all the VPN servers entry-IP addresses of that country. For example: $ dig @10.4.0.1 de.airvpn.org +short 46.165.208.65 46.165.208.69 46.165.208.70 178.162.198.40 178.162.198.102 178.162.198.103 Kind regards