Staff

Hello! Verizon does not see traffic "through" VPN. The only way that a network snooper or in particular a swarm observer can detect your real IP address is through your system leaking traffic outside the VPN tunnel. It may happen only if you disabled the Network Lock feature of AirVPN software, or you did not take the necessary steps if you connect via third party software. Once the observer monitored swarm activities outside the VPN tunnel and harvested IP addresses provided by trackers and DHT, it transmits the IP address and timestamp with a notice of presumed infringement to your ISP which can correlate it with the subscriber's identity. Main reasons of a traffic leak are unexpected VPN disconnection and wrong configuration (wrong network binding) of a program, but only when Network Lock is disabled. If Network Lock is enabled, any traffic leak for any reason is prevented. Network Lock is a set of firewall rules, therefore leaks prevention is ensured. If you don't run our software you can bind your program(s) to the tun interface to prevent them from exchanging data outside the VPN tunnel and you can implement your customized firewall rules, various guides are available in the "How To" forum. With that said, please check the Terms of Service you accepted. Kind regards

Hello! We could not detect any problem to port 1637 of Menkent's entry-IP address three, we're sorry. Does the problem still persist? Kind regards

Thanks. We would like to check the VPN server. When you plan to stay connected for hours, please open a ticket and warn our support team that you're connected. If you can't stay connected for a long time please name the servers you're experiencing the problem with. Kind regards

@Pestermess Hello! We can see now that your qBittorrent is reachable on all the VPN servers your systems are connected to. Can you confirm that the problem is resolved? Kind regards

Hello! If you already upgraded and then you downgraded probably there's no point in further tests, but please repeat the procedure and try again to send us a system report. Please do not forget to delete the configuration file when you uninstall. Does 2.24.2 beta gets stuck too, when generating or sending the system report to our servers? We would like to see the 2.24.2 beta system report too. Kind regards

Hello! Apparently not. From the last screenshots you sent us, please note that you are still running Eddie 2.21.8. Please uninstall Eddie, delete again the configuration file (important, the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists. Kind regards

Hello! We're very glad to inform you that Eddie 3.2.0 beta 2 is available, featuring even more bug fixes and improvement of important features. All the essential changes can be found in the first message of this thread, with updated link to download the new APK. Thank you for your invaluable tests so far, and thanks in advance for any future test! Kind regards & datalove AirVPN Staff

Hello! If this option works, can you please send us a system report generated by Eddie just after the problem has occurred? Please see here: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ If you can't manage to generate a system report (various options unresponsive like the other ones you mentioned or any other problem), you might have a problem with the .NET framework. Can you please tell us which versions of it are installed? Kind regards

@TmDyB563 Hello! Please uninstall Eddie, delete again the configuration file (important, when you uninstall the uninstaller does not remove it), upgrade to Eddie 2.24 beta and test again to see whether or not the problem persists. Kind regards

@gc2017 Hello! Please try to delete the configuration file while Eddie is not running. Please see here to locate it: https://eddie.website/support/data-path/ Re-start Eddie and check again. Can you also tell us which Eddie version you both are running? Kind regards

@FE6C987894684BECA89087FC87 Hello! Is this WireGuard failure peculiar to Menkent, or are you experiencing it on other servers too? Kind regards

@Pestermess Hello! An additional suggestion: upgrade your qBittorrent software if you're running an older than 5 version. In the last days various customers resolved previous network problems with qBittorrent by upgrading. Kind regards

@Jstatt Hello! Can you please tell us the Operating System name and version as well as the qBittorrent version you're running? First and foremost, please upgrade to qBitttorrent 5 if you're running an older version. Kind regards

@nleco Hello! You get a connection refused error (111) when the port is tested, meaning that the packets have reached your system and have been actively rejected by your system (and not silently dropped). Please upgrade to qBittorrent 5 first. If the problem persists after the upgrade, please make sure that no packet filtering tool on your system blocks packets for qBittorrent. Also make sure that qBittorrent bind settings are correct: it must bind either to all network interfaces or the proper tun interface, and to "All IP addresses". Also, qBittorrent must start after the VPN connection has been already established. Kind regards

Hello! Thanks. Yes, the problem is not identical but similar to the one we imagined in our previous message. The solution is the same, i.e. the one we already suggested. For an accurate description of the issue please see here: https://airvpn.org/forums/topic/56657-cant-connect-to-anything/?do=findComment&comment=225418 Kind regards

@therealmantisman Hello! Unfortunately the primary reason of the failure is hidden because of the log cut. First, please check here if it's your case: https://airvpn.org/forums/topic/56643-stuck-in-a-broken-route-never-connects/?do=findComment&comment=225323 If the problem persists please prepare and send us (privately if you prefer so) a full system report, see here: Kind regards

@Diogenes 0 Hello! Please verify whether Eddie starts minimized by checking the system tray. Eddie's tray icon is a small cloud in a circle. If you find it then Eddie is indeed running and you can bring up its main window. Please make sure you're able to see all the tray icons by forcing the system tray to show even hidden icons (in Windows by clicking the "up" arrow). If you manage to see Eddie's main window, the setting to have Eddie start minimized or not is available in the "Preferences" > "UI" window (check or uncheck "Start minimized" according to your preference). Kind regards

Hello! It's already a VM: in order to simplify the setup you may consider not to have an additional virtualization (a Docker's container) inside the VM at the moment. Just connect the VM (via Eddie Linux edition, for example, to make things simpler), configure and run qBittorrent directly to get acquainted with it. Please follow this guide to configure a torrent program: https://airvpn.org/faq/p2p/ Only after you have everything up and running properly in the VM you may consider the complication to run another container inside the Ubuntu virtual machine (and ask yourself: is it really necessary?). Kind regards

@ss11 Hello! That's correct, and we also operate with due diligence. For example, we refuse payments from Italy credit cards and accounts. Kind regards

@Pestermess Hello! By testing your port we can see that your qBittorrent program is now reachable from the Internet (on your system connected to the VPN). We suppose you resolved the problem, can you confirm? If so, can you specify for the readers how you addressed the problem? Kind regards

Hello! If you run Eddie Desktop or Android edition, or the AirVPN Suite for Linux: you can define a "white list" of "preferred servers" that contains the single server you want to connect to. If you run Hummingbird, WireGuard native apps and any OpenVPN or WireGuard compatible wrapper: generate and use a configuration file that's server specific. Kind regards

Hello! Very good to know, thank you. We will modify the announcement accordingly. To know the second address, maybe the quickest way is forwarding a port on pool 2, connecting to the VPN server you wish and consulting the AirVPN account port panel on the web site by "testing" the port. EDIT: According to documentation, however, the vast majority of trackers doesn't accept the ip parameter. Kind regards

Hello! It may be perfectly normal if you're using only a torrent program to generate traffic, due to how the protocol works. However, it is not normal if you experience those "bandwidth holes" with other operations that should provide a steady bandwidth (for example an extensive speed test through reliable servers and multiple streams). In such a case, assuming that both the VPN server your system is connected to and the home router are not at full capacity and therefore sometimes unable to provide all the required bandwidth, the observed behavior is anomalous and deeper investigation is needed. What do you get if you perform multiple speed tests through specialized web sites (e.g. speedtest.net) or tools like iPerf? Kind regards

Hello! DNS management has been improved in Eddie 2.24.2 beta version. Some systemd-resolved questionable working modes are now handled more properly. Since Ubuntu latest releases have systemd-resolved installed and running by default, can you please test the new Eddie and check whether the problem gets resolved? Please see here: https://airvpn.org/forums/topic/57401-eddie-desktop-224-beta-released/ An alternative is disabling systemd-resolved to revert back to a more robust, UNIX-like DNS management. https://gist.github.com/zoilomora/f7d264cefbb589f3f1b1fc2cea2c844c Please let us know whether or not the suggestion you will adopt solves the problem. Kind regards

Hello! Thank you for the valuable information. We will keep it in mind for DC and ADC protocols and add it to the knowledge base. Kind regards