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Staff

Staff
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Everything posted by Staff

  1. Hello! We're very glad to inform you that a new 1 Gbit/s full duplex servers located in Chicago, Illinois, is available: Superba. The AirVPN client will show automatically the new server; if you use any other OpenVPN or WireGuard client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637 and 47107 UDP for WireGuard. Superba supports OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard. Full IPv6 support is included as well. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. You can check the status as usual in our real time servers monitor: https://airvpn.org/servers/Superba/ Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team
  2. Hello! Thank YOU for the report and for your tests. Yes, the problem has been forwarded to the attention of the devs because of your report. Glad to hear it. If you prefer a different architecture, specifically a client-server one, you can consider Bluetit and Goldcrest, components of the AirVPN Suite. Bluetit is a real daemon which you can configure via run control file and drive through Goldcrest (the client) and signals. Unfortunately the Suite does not support WireGuard at the moment. However, if you don't need WireGuard, the Suite can replace Eddie CLI while the problems you reported are investigated. Those AirVPN Linux users who don't need a GUI and WireGuard are advised to use Bluetit and Goldcrest in order to have AirVPN infrastructure integration, higher comfort and a better security model provided by the specific client-server architecture. You can find a thorough user's manual here: https://airvpn.org/suite/readme/ The download page is here: https://airvpn.org/linux/suite/ If you prefer to build the Suite from the source code: https://gitlab.com/AirVPN/AirVPN-Suite (build scripts and instructions are included) Those who want to design their own client to operate Bluetit can consult the developer's reference manual which can be downloaded here in PDF: https://gitlab.com/AirVPN/AirVPN-Suite/-/blob/master/docs/Bluetit-Developers-Reference-Manual.pdf Kind regards
  3. Hello! We are aware of the issue and we should be able to resolve the situation in 24 hours or so. Thank you for your patience. Other 6 servers in Singapore are open, we're sorry to hear that you have bad peering with them. Japan also offers a large bandwidth availability, you might test it as well. Kind regards
  4. Hello! We're glad to inform you that upgrade of server Haedus in New York City is complete. The server is now connected to a 10 Gbit/s full duplex port and line. The upgrade includes a new board with a more powerful CPU. IPv4 addresses and IPv6 block remain the same. This improvement completes the infrastructure upgrade in New York City for the summer answering to the increased bandwidth demand in the area. Kind regards and datalove AirVPN Staff
  5. @flyinginsectapplepie Hello! The first problem: is self-explicative and it is under the attention of the development team. We might ask you for additional information, if possible please keep following this thread and thank you for your patience and testing. It's expected and fine that CTRL-Z breaks the connection, because CTRL-Z STOPS the job, therefore OpenVPN or WireGuard can not keep the connection alive. For a more comfortable environment with Eddie CLI, you can use screen or tmux - https://www.gnu.org/software/screen/ or https://www.howtogeek.com/671422/how-to-use-tmux-on-linux-and-why-its-better-than-screen/ They are both available in the Debian 11 repositories. Kind regards
  6. Hello! If you can build it by yourself according to the instructions you can find here: https://gitlab.com/AirVPN/AirVPN-Suite/-/blob/master/README.md?ref_type=heads#building-airvpn-suite-from-sources you will end up having a finely tuned version perfectly fit for your system. If you have issues just let us know, we will assist you. Kind regards
  7. Hello! Eddie Android edition APK is available in our own repository: https://airvpn.org/android/eddie/ Source code is available here: https://gitlab.com/AirVPN/EddieAndroid Kind regards
  8. Hello! If you run manually WireGuard (wg-quick) and OpenVPN do you still get errors? Kind regards
  9. Hello! Important notice: Wurren's configuration has been modified, please test again with WireGuard if you did not get satisfactory throughput. Kind regards
  10. Hello! It's fine: the predefined server list is consulted by Eddie Android edition for the connection during the bootstrap (according to the boot list priority you have set of course) if a Master Password is not enforced. For your purpose, just use the "Favorite" server list. Add to "favorites" one or multiple UK servers according to your preferences. The quick connection mode will respect this list. Kind regards
  11. For Eddie Desktop edition please check here: https://eddie.website/support/recommended-servers/ However the choice could be incoherent for the following bug under investigation: https://airvpn.org/forums/topic/56428-eddie-desktop-223-beta-released/?do=findComment&comment=224309 In the meantime we would recommend that you white list the country, or even better the server set, you wish to connect to. By defining a white list, Eddie will consider only servers included there, and the problem will be easily circumvented. In Eddie Desktop edition you can define a white list of servers in the "Servers" window. For example, if you prefer to connect to Canada, you can build a white list of those 3-4 servers in Canada which can provide you (according to your experience and tests) with the best performance. Kind regards
  12. @BKK20 Hello! Just don't specify twice the same DDNS. If you need the same name for different ports, just make sure that all of those ports are forwarded for the same device (in your example ABC). Kind regards
  13. Hello! Please select (from Eddie's main window) "Preferences" > "Protocols", uncheck "Automatic", select the line showing the connection mode you want and click "Save". Kind regards
  14. Hello! Yes, you need to decide according to your needs. In your case we guess that Eddie must not wait for the process to end, but of course you may have different needs. Please decide on a case by case basis. For that you don't even need events, as you noticed. Just check "Activate Network Lock at startup" and Eddie will activate Network Lock even before a session starts (so you have no time pressure to connect to the VPN). It will try to do it as soon as possible. Network Lock prevents any possible traffic leak outside the VPN tunnel through proper firewall rules (iptables, nftables, pf and WFP are supported). If the Internet connection is cut off you will lose VPN connection. However Network Lock remains in place and when the Internet "comes back" your system will not leak traffic. Note: Network Lock will be disabled if you shut down Eddie cleanly; however an Eddie's dirty exit (for example a crash or a kill without grace) will not put Network Lock down, that's important for your safety. Only root by resetting the firewall could bring Network Lock down in that case. Your messages are perfectly understandable. However, if you have some issue to read help messages or instructions and you need support in different languages, the support team can read and write in French, Japanese, Spanish, Italian and German (moderately delayed answers may occur). Kind regards
  15. Hello! In addition to what mentioned earlier, right now we have opened a brand new 10 Gbit/s full duplex server in Toronto, with high end hardware capable to push the throughput near the limit. Shifting to North America in general, we have powered up Miami with the addition of two 1 Gbit/s full duplex lines and two brand new servers with more modern hardware (each one with a dedicated line and port of course). We have improved connectivity in Los Angeles (bandwidth remains the same but now it should be more enjoyable from US residential ISPs). We are also working on New York City for a significant increase in bandwidth, stay tuned. Kind regards
  16. Hello! Eddie can run script/binaries when definite events occur, with the privileges of the user which started the CLI or the GUI (not root). The events can be configured in "Preferences" > "Events" window . However, the message we wrote is not a solution to your main problem, which will be put to the attention of the devs, but only an inquiry into OpenSourcerer's statement in order to understand whether there's something wrong which we missed in the events management after the latest update. Several years ago Eddie Desktop edition was re-designed and split into a "frontend" and a "backend". The frontend runs with the privileges of the user which starts it, while the backend runs with root privileges. The entities run by the events are cut out from root privileges and will run as the same user who started the frontend, and no more as root. The feature remained as it is very comfortable. We deemed this modification as critically necessary because in the other way the attack surface was enlarged and could cause successful attacks with privilege escalation up to root if the attacker could gain in the attacked system any normal user privilege. The available events are (in parenthesis a rough explanation of when the script or binary is launched): App Start (something to be launched just after Eddie starts but before any session starts) App End (something to be launched as last thing when Eddie shuts down, but before Eddie finishes the shutdown - note the if "Wait for end of process" is unchecked, then Eddie will finish shut down without waiting the process to exit, of course) Session Start (something to be launched when a session (login) begins, but before a VPN connection is started) Session End (something to be launched when a session ends) VPN Pre (something to be launched when a connection is ordered, but before the connection is established) VPN Up (something to be launched when a VPN connection is successfully established) VPN Down (something to be launched when a VPN disconnection occurs) For each event you can tell Eddie whether it must wait for an exit code by what was launched or not. Kind regards
  17. Hello! It can. In your example the proper event to start them is the "VPN Up" event. Do you experience any problem with it? For qBittorrent remember to uncheck "Wait for end of process". Kind regards
  18. Hello! We're very glad to inform you that a new 10 Gbit/s (full duplex) server located in Toronto (Canada) is available: Wurren. The AirVPN client will show automatically the new server; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637 and 47107 UDP for WireGuard. Wurren supports OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard. Full IPv6 support is included as well. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses and 4096 bit DH key not shared with any other VPN server. You can check the status as usual in our real time servers monitor: https://airvpn.org/servers/Wurren Do not hesitate to contact us for any information or issue. Kind regards and datalove
  19. Hello! Interestingly you did not have that problem on your first report: Eddie could contact bootstrap servers and download the needed information, but its pings and https tests were already blocked. Please check again any packet filtering tool and/or antimalware tool in your system and make sure that they do not block Eddie traffic. Please consider to disable completely those tools for a quick discernment test. We can't help much here. Try to remember what you installed on your system and check the running antimalware and packet filtering tools on the list of installed software. Kind regards
  20. Hello! We're sorry, no news. Google blocks some of our VPN servers as well as VPN servers of our competitors. Moreover, some servers are not blocked, but it's the Google's authoritative DNS that blocks our DNS servers, so we have two different approaches to sabotage VPN access. That's understandable as a widespread usage of VPN, Tor etc. is a threat to Google core business, which is also pushing its own VPN in an attempt to stop the threat. Google services must never be used and if you share our mission you should avoid them at all costs, but if you want to access them from the VPN you may consider to contact Google and send them your complaints. For Google Search consider startpage.com (which helps mitigate Google Search tracking) or switch to some better search engine which does not harvest your personal data such as https://search.brave.com Kind regards
  21. Hello! UDP (the protocol used by OpenVPN) is blocked, or OpenVPN traffic itself is blocked Usually the block comes from a packet filtering tool or an antimalware integrated tool. Since the error says "operation not permitted", the block is most likely enforced on the same machine which also runs Eddie and OpenVPN. Please check any mentioned tool and remove the block. OpenVPN may operate in TCP too, but we recommend that you remove the block because OpenVPN is more efficient in UDP and also because you can run WireGuard which can work only on UDP. In Eddie, you can switch to WireGuard from the "Preferences" > "Protocols" window, after you have unchecked "Automatic". Kind regards
  22. Hello! Please read: https://airvpn.org/faq/port_forwarding/ and: https://airvpn.org/faq/p2p/ Kind regards
  23. @MelonPan Not the user agent (a user agent is a different thing) but the program name and version if your program sends it. Yes, it's an information voluntarily sent by your program. If your program does not tell the server anything, this information is not available. It is meant for your comfort so you can discern and identify your devices and programs used for each connection slot in your "Client Area" at a glance. Sometimes useful for self troubleshooting too. For example seeing an alien OS that you don't run using one of your account connection slots to some server that you don't connect to may suggest something. In general very useful, not creepy at all. About the IP address, @SurprisedItWorks and @OpenSourcererexplained already, we just add that knowing the destination address is strictly necessary for every application in every network based on IP (Internet Protocol), it's not some "special" requirement of OpenVPN, WireGuard or whatever. Kind regards
  24. Hello! You are and were correct, you can also see here the announcement: https://airvpn.org/forums/topic/56495-servers-power-up-shown-in-the-web-monitor/ Kind regards
  25. Hello and thank you for your choice! We will have Eddie's developer investigate the issue. In the meantime please try the following settings to solve the problem: from Eddie's main window select "Preferences" > "Advanced" uncheck "Check if the VPN tunnel works" click "Save" from Eddie's main window select "Preferences" > "DNS" uncheck "Check Air VPN DNS" click "Save" from Eddie's main window enable "Network Lock" try again connections to various servers We're looking forward to hearing from you. Kind regards
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