Staff

Hello! Not really, i.e. the black list compiled by Sucuri according to what they find in 10 other black lists and other evaluations (if any) is not modified by any of our actions apparently. Check here: https://docs.sucuri.net/malware-removal/delisting-blacklisted-sites/how-to-get-off-a-blacklist/ https://docs.sucuri.net/malware-removal/delisting-blacklisted-sites/ Kind regards

Hello! Correct. A new Eddie Desktop edition version 3 will get rid of Mono in the UI (Eddie backend already does not need Mono or .NET framework). The UI itself will be refreshed. A roadmap is not currently available, we're sorry. Several variables affect performance of OpenVPN and WireGuard and it is actually difficult to provide an effective and general suggestion on which of the two you should pick. Ignore the "recommended for best performance" at the moment, we might remove it altogether. Test both WireGuard and OpenVPN and pick the one which can provide you with the best performance. On iOS, provided that your ISP does not shape WireGuard or UDP traffic, and therefore on a level playing field, WireGuard is faster according to the majority of reports. You can find detailed instructions for WireGuard in iOS in the dedicated page, direct link: https://airvpn.org/ios/wireguard/appstore/ No, we're sorry, major streaming platforms (e.g. Hulu, Primevideo, Netflix, Disney+) are not accessible from our infrastructure. We would need "residential IP addresses" from USA residential ISPs to make them accessible. We have no plan for that for the near future, we're sorry. Just ask for deletion in a ticket (click "Contact us" on the web site while your account is logged in and send the deletion request) Kind regards

Hello! We understand that your purpose is making multiple ports reachable on the same host with the same qualified domain name through our DDNS. If we understand correctly your purpose, you just need to select for the first (*) port the FQD name you want, and then select the same first port device for any other port which must be reachable on the same FQDN. Which is already your current configuration according to your description. (*) In reality not necessarily the first, but any port sharing the same device. if we misunderstood your purpose please feel free to elaborate and clarify. Kind regards

Hello! We're sorry, they are not available. Alipay and Unionpay were available for a very short time through 2checkout which we do not use anymore at the moment. Anyway, for some reason probably related to written or unwritten rules by China authorities on payment processors and never explained clearly to us, Chinese payment processors refuse to process payments to us and, we infer, to any VPN service not approved by the government. You can find a complete list of accepted payment methods in the "buy" page: https://airvpn.org/buy Kind regards

Hello! You can consider to generate different keys for your account in your AirVPN account "Client Area" > "Devices" panel, so you will get different VPN IP addresses for different profiles based on different keys. Please see here: Kind regards

Hello! Thanks for the inquiry. It is possible to pick specific servers to connect to, anytime, with unlimited switches. However, while we have servers in Germany, we do not have servers in Cyprus, so you can't have Cyprus located IP addresses, we're very sorry. Kind regards

Hello! We're very sorry, from a few reports we can say it does not work. While two of our connection modes bypass Turkmenistan blocks, Turkmenistan actively monitors our IP addresses and blocks them regularly, in a matter of a few days when we add a server or change IP addresses. Please try Tor with private obfuscated bridges: https://bridges.torproject.org/ Kind regards

Hello! Eddie Android edition adopts the Identical convention by "OpenVPN for Android" and other apps. Black list enabled: all traffic inside the VPN tunnel except the traffic of the black listed applications which goes outside the tunnel. White list enabled: all traffic outside the VPN tunnel except the traffic of the white listed applications which goes inside the tunnel. Identical meaning for WireGuard, of course. Kind regards

Hello! It took some more time to finalize an agreement, but now we can confirm that a 2nd server in New Zealand is imminent. Now it's up to the datacenter to connect it (a few business days might be needed), then we will test it and finally we will make it public. We have picked another datacenter for failover purposes, in due time let us know how it works. Follow the "News" forum or the "Status" page to see when the server is operational (we hope end of next week). Kind regards

Moderators can be as much relaxed as you want, but linking a web site directly selling products will remain forbidden and ads will be removed regularly, even on relax mode. Kind regards

@MusicPeek After having reviewed the matter we see that you had absolutely no punishment for having advertised a company on the community forum by linking an e-commerce site for direct sales, so it's all in your fantasy. Moving this thread to off-topic and since you will not be opening any new topic on the forum we assume that you have understood fully that advertising any commercial service on the community forum is not allowed. We're also glad to know that your purpose is not advertising, but sometimes a message may be incoherent with the purpose. Kind regards

Hello! Maybe different info mixed up? The French activist (a member of Youth For Climate / Fridays For Future, a climate strike movement initiated by activist Greta Thunberg) framed by Proton AG through IP address logging and disclosure, has become a famous case, but the logging by Proton occurred via another Proton service, ProtonMail, which claimed no logging: https://beebom.com/protonmail-logged-ip-address-should-you-worry-privacy/ Now the service advertising has been changed and does not mention anymore "no logging", on the contrary it specifies that it may log IP addresses of customers according to legal requests. Although the company is the same and the jurisdiction is the same, Proton AG claims that ProtonVPN can not be forced to log IP addresses of customers as it happened with ProtonMail because the relevant Swiss law pertaining to VPN service is different. Kind regards

Hello! You can configure Bluetit to connect to a white list of servers, or to the "best" server in a country, or to a "best" server in a continent. The manual exhaustively explains everything: https://airvpn.org/suite/readme/ Clearly, if the "best" server in a given country or continent or white list is the same between the first and the second connection, Bluetit will connect again to the same server. A forced randomization is not built-in Bluetit at the moment. Kind regards

Hello! We inform you that due to datacenter reasons Ginan (Vancouver, Canada) has been assigned new IP addresses. If you use Ginan-specific configuration files please re-generate them. If you run Eddie, no specific action is required, Eddie will update Ginan data automatically. Kind regards AirVPN Staff

Hello! 2023-11-02 Kind regards

@taact Hello! We do not block those sites or any other site. In case, it's the opposite: those sites block our VPN servers. Kind regards

@Tubular Hello! Please note that the OP talks about Eddie Android edition, while "Lock current" is a feature of Eddie Desktop edition which forces a lock on the VPN tunnel, therefore preventing leaks but also preventing re-connections of course. This option is obsolete and even uncomfortable on Android 8 and higher versions. Actually it is disabled by default. Please feel free to open a ticket or a new thread, anyway be informed that "Lock current" forces Eddie Desktop edition to re-connect always to the last server it was connected to. The original problem of the OP was resolved by disabling "VPN Lock". A new problem arose but it's not related to the previous one, so this thread can be locked. Kind regards

Hello! We just had confirmation from another user that AirVPN is accessible from Egypt through the connection mode mentioned by @go558a83nk - therefore we feel to "validate" fully what @go558a83nk wrote. We invite anyone experiencing problems from Egypt to open a ticket, the support team is available 24/7. Kind regards

Hello! We reluctantly have to announce gloomy news to you all: Spooky Halloween Deals are now available in AirVPN... Save up to 74% on AirVPN longer plans (*) (*) When compared to 1 month plan price Check all plans and discounts here: https://airvpn.org/plans If you're already our customer and you wish to jump aboard for a longer period any additional plan will be added on top of already existing subscriptions and you will not lose any day. Every plan gives you all the features that made AirVPN a nightmare for snoopers and a scary service for competitors. Just check this frighteningly long list of terrific features if you dare: a clear mission without compromises https://airvpn.org/mission WireGuard support exclusive and very flexible, opt-in block lists against malware and other hostile entities. Pick predefined lists, add exceptions or additional blocks, define your own lists, or just use our totally neutral DNS by default improved API functions to let you control and configure VPN features and account settings active OpenVPN 3 AirVPN library open source development IPv6 support, including IPv6 over IPv4 configurable remote port forwarding refined load balancing to squeeze every last bit per second from VPN servers free and open source software for Android, Linux, Mac and Windows easy "Configuration Generator" web interface for access through third party software guaranteed minimum bandwidth allocation GDPR compliance and very high privacy protection standards no log and/or inspection of clients' traffic effective traffic leaks prevention by AirVPN software Tor support via AirVPN software on Linux, Mac and Windows various cryptocurrencies accepted without any intermediary no obligation to use our free and open source software to enter AirVPN infrastructure. Interoperability is an AirVPN priority. perfectly clear and easy to read Privacy Notice and Terms https://airvpn.org/privacy No tricks, only treats! We witch you a spooktacular Halloween! Grim regards & datathrills AirVPN Staff

Hello! Yes, those servers suffer a constant ~ 20% packet loss in IPv6 only. You can safely use them with full performance in IPv4. Avoid them if you need IPv6 mainly. Datacenter technicians have been informed and we are waiting for their investigation and reply. Kind regards

Hello! We're not aware of any security concern as they are layers "on top" of well tested tunnels without known vulnerabilities. Currently Russia and China users can access AirVPN, however should the need arise we strongly recommend Tor with private bridges with various pluggable transports. We have invested a lot on Tor infrastructure (see our mission), including support for an important amount of worldwide Tor exit nodes traffic, and Tor is free for everybody. No matter the obfuscation technique employed, a country or ISP can block any VPN service (and other services operated by small or average sized companies) by harvesting and blocking its servers IP addresses, a task which, on the contrary, becomes quite difficult with Tor, where volunteers all around the world set up private Tor bridges every day. https://bridges.torproject.org/ Kind regards

@spikyllama Hello! Your AirVPN account port panel pertains to inbound ports only. Outbound ports are all open by default. You need to forward only one inbound port. See also: https://airvpn.org/faq/port_forwarding/ In general binding to the VPN IP address may be a mistake: as soon as your VPN IP address changes the torrent program will no more be able to bind. Therefore you would need to change the torrent program settings every time you start a new session on a different server with OpenVPN. With WireGuard things are different but anyway keep this issue in mind and consider, if it's the case, to remove the binding to a specific VPN IP address. Please re-enable DHT and PEX. Please re-check the whole torrent program configuration against this guide: https://airvpn.org/faq/p2p/ Perfect. The other four inbound ports don't exist in your system and connection refused means that your kernel (or a packet filtering tool) actively reset the attempted connection when receiving packets for those ports. Upload speed heavily depends on swarm requests. In well seeded torrents it may happen that bandwidth offer exceeds bandwidth demand. Additionally some peers use block lists aimed at blocking datacenter IP addresses (for example to avoid connections from copyright infringements hunters harvesting IP addresses, as they use dedicated hardware in datacenters in many cases). If you perform a speed test do you get a decent upload performance? Kind regards

Version 2.23.2 [bugfix] [macOS] Fixed an issue with disk .DMG build [change] [Windows] curl 8.2.1 [change] [macOS] Preferences > WireGuard > MTU [bugfix] [all] Fix for exit failures [change] [all] OpenVPN 2.6.6 [change] [all] Minor fixes and code cleanup, preparation to net7 upgrade This version will be considered stable as soon as possible. Other issues reported in tickets or in this topic are under investigation.

Hello! Pros: in case of disconnection, Eddie will re-connect to the same server and your seeding IP address will not change on the swarm, allowing immediate re-connections by all peers that discovered you. Cons: if the server your system is connected to goes down Eddie will not be able to re-connect (Network Lock will anyway prevent any possible traffic leak). Kind regards

Hello! Our software is free and open source, while we repute at the moment not acceptable to provide external companies with root access to our servers to perform audits which can not anyway guarantee future avoidance of traffic logging or transmission to third parties. On the contrary, we deem very useful anything related to penetration tests. Such tests are frequently performed by independent researchers and bounty hunters and we also have a bounty program. Kind regards