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Everything posted by Staff
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@CComet Hello! It's important (not only for Eddie) that the two interfaces don't have the same default gateway, which would be a critical error in general if routing table has not been set accordingly, for example through a robust policy-based routing. Once this problem is fixed, or if it was already addressed, please send us a system report, not only a log, in case the issue with Eddie persists: https://airvpn.org/forums/topic/50663-youve-been-asked-for-a-support-filesystem-report-–-heres-what-to-do/ Kind regards
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@misamarumaru Hello! Can you please make sure that the FTP server listening data ports range is exactly matching the range of remotely forwarded ports? Kind regards
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Hello! Perhaps this thread is suitable: https://airvpn.org/forums/topic/56980-vpn-servers-mostly-blocked-by-reddit If it's not, you can consider a new thread on the "Blocked website warnings" community forum. Kind regards
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Hello! Very puzzling, 2.16 uses archaic libraries and OpenVPN versions. Can you tell us your Operating System name and version? Kind regards
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Hello! Eddie 2.24.6 connects over WireGuard by default, whereas all the previous stable versions by default launched OpenVPN 2. Please try to set virtual network interface MTU to 1280 bytes. You can do it in Eddie's "Preferences" > "WireGuard" window. Re-start the connection to apply the change and check whether performance improves. If it does not improve, try to go back to OpenVPN. You can do it in Eddie's "Preferences" > "Protocols" window. Kind regards
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Hello! Yes, definitely. We will consider it seriously and keep you posted. Kind regards
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So it's hearsay, not a direct test. Auto login yes, but automatic connection when the user starts the app, either during the bootstrap or in any another moment, is not an available feature. Currently Eddie Android edition can connect automatically only during the device bootstrap (if it is configured to do so) and only when "Always on VPN" is enabled for the app. Kind regards
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I'm having some issues connecting to OVPN using a proxy
Staff replied to ainisw99's topic in Troubleshooting and Problems
Hello! So the SOCKS proxy did not need any authentication, can you confirm? If so, it is then possible that the error message thrown by OpenVPN was misleading, i.e. the auth file was fine (the auth file is a text file containing username and password for the proxy on 2 lines) but not accepted by the proxy, or Eddie did not create it properly (further investigation needed). Kind regards -
We already explained why this is not possible with non built-in apps and VPN protocols when Always on VPN is not available and background activities are restricted. It may become possible only after rooting the device or when the manufacturer has customized the device properly. Eddie and other VPN apps using wg and/or ovpn support “Auto‑Connect when app launches” or “Auto‑Reconnect if connection drops” etc. But that’s different from launching the app itself on boot and keep it running, which under stricter background/boot restrictions, and when Always on VPN is not available, is prevented by default. You can find confirmation on Google documentation that Always on VPN is strictly necessary: https://developer.android.com/develop/connectivity/vpn#always-on Kind regards
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@tranquivox69 Hello! Correct. Here, we noticed now, you raise another issue, i.e. re-connection at wake up, which is not necessarily related. Please follow the instructions to send us the report related to a re-connection failure when the device is woken up to let us investigate. Kind regards
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Eddie Android edition 3.3.0 preview available
Staff replied to Staff's topic in News and Announcement
Hello! Thank you for your tests! It is expected, please see here: https://airvpn.org/forums/topic/65815-android-tv-vpn-connection-at-startup-why-openvpn-for-android-can-do-it-and-eddie-not/ Development will follow the plan as described, already on the 3.3.0 release. Kind regards -
ANSWERED Port Forwarding Connection timed out when I restart
Staff replied to Tarman's topic in Troubleshooting and Problems
Hello! It might be related to this: Kind regards -
I'm having some issues connecting to OVPN using a proxy
Staff replied to ainisw99's topic in Troubleshooting and Problems
Hello! First of all, for you and the readers, a significant amount of time is wasted due to arbitrary editing of reports and logs. If you edit something please make it visible for example with a <deleted for privacy reasons> string. If you just delete something you can sabotage against your own interest any support attempt. Now, we need to discern whether OpenVPN 2.6.12 is compiled without socks-proxy support for some unfathomable reason, or Eddie passes any invalid argument. Can you please download and install the new OpenVPN 2.6.14 and check whether the problem persists or not? Download page: https://community.openvpn.net/Downloads Kind regards -
ANSWERED Sent Fatal SSL Alert: Bad Certificate
Staff replied to Sanctioner's topic in Troubleshooting and Problems
Hello! Very odd and hinting to a corrupt configuration file that somehow can not be updated properly. Try to delete it while Eddie is not running. In order to locate Eddie's configuration file please see here: https://eddie.website/support/data-path/ At the next run Eddie will create a new configuration file with default settings (you will need to re-enter your AirVPN account credentials). If the the current file is corrupt, this procedure will resolve the problem. Kind regards -
I'm having some issues connecting to OVPN using a proxy
Staff replied to ainisw99's topic in Troubleshooting and Problems
Hello! The problem is here above. OpenVPN 2.6.12 recognizes socks-proxy option, but a paremeter is missing, specifically, we infer (see below), the hostname (or IP address). This error is visible in Eddie's report: proxy.host is not valorized (empty string?); can you please re-check this setting and fix accordingly? Kind regards -
@blackbox0815 Hello! We're sorry to hear that, but are you sure that the problem is not on your ISP side and/or due to the fact that you want to connect only to few specific servers? Please open a ticket to check, just in case, because the overall bandwidth per account has increased dramatically in the last 12 months - we added 220 Gbit/s full duplex in USA, Canada and Europe. The customer satisfaction and the general stats reflect the increased bandwidth availability so your message is somehow unexpected. However, please consider the trend in Western providers to enforce tougher, selective and AI driven traffic shaping, which necessarily affects the type of traffic that can not be inspected and identified uniquely (therefore VPN traffic too) during peak times: https://editorialge.com/emerging-trends-isp-network-architecture/ See also the specific thread (where we are merging these messages): https://airvpn.org/forums/topic/48234-speedtest-comparison/
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ANSWERED Eddie + Kubuntu 24.04 firewall
Staff replied to raix's topic in Troubleshooting and Problems
Hello! Consider to block any outbound packet except those directed to localhost, local network and those necessary for DHCP. Example (you will need to adjust your local network subnet): sudo iptables -F OUTPUT sudo iptables -A OUTPUT -d 127.0.0.1 -j ACCEPT sudo iptables -A OUTPUT -p udp --dport 67 -j ACCEPT sudo iptables -A OUTPUT -p udp --dport 68 -j ACCEPT sudo iptables -A OUTPUT -d 192.168.0.0/16 -j ACCEPT sudo iptables -A OUTPUT -j DROP sudo ip6tables -F OUTPUT sudo ip6tables -A OUTPUT -d ::1 -j ACCEPT sudo ip6tables -A OUTPUT -p udp --dport 546 -j ACCEPT sudo ip6tables -A OUTPUT -p udp --dport 547 -j ACCEPT sudo ip6tables -A OUTPUT -d 2001:db8::/64 -j ACCEPT sudo ip6tables -A OUTPUT -j DROP Then you can make the rules persistent (check how to use iptables-save and ip6tables-save). Kind regards -
ANSWERED Eddie + Kubuntu 24.04 firewall
Staff replied to raix's topic in Troubleshooting and Problems
Hello! Excellent. Yes, but use iptables-legacy (in general, the same frontend used by Eddie too for Network Lock) and not gufw; also do not define custom chains. Kind regards -
ANSWERED config generator yields html
Staff replied to p1geon's topic in Troubleshooting and Problems
@p1geon Hello! It reminds us of this archaic bug: https://issuetracker.google.com/issues/36906622 It's unclear why it's DuckDuckGo specific. At first we suspected of the different engine: Firefox uses Gecko, DuckDuckGo instead uses Blink. Since Blink (a WebKit fork) is used by Chromium, if the problem were caused by the engine the issue should be reproducible on Chrome, Opera, Brave and other Chromium-based browsers but it is not. The matter deserves additional investigation, if anything relevant comes out we will update this thread. Kind regards -
ANSWERED Eddie + Kubuntu 24.04 firewall
Staff replied to raix's topic in Troubleshooting and Problems
Hello! Please publish also a system report generated by Eddie (please do not edit the destination IP address as you did earlier) and also disable gufw completely. Set rules only through iptables-legacy, do not mix with any overlapping frontend during the tests (and do not create your own chains) in order to avoid that gufw custom chains in the filter table interfere. Kind regards -
Eddie Android edition 3.3.0 preview available
Staff replied to Staff's topic in News and Announcement
Hello! We're very glad to inform you that Eddie Android edition 3.3.0 beta 2 is now available. Link on the announcement first post has been updated accordingly. Thank you very much if you decide to test this new version and report any problem and bug you experience! New in beta 2: all the beta 1 reported by testers problems have been addressed replaced code with lambda expressions in all classes and where applicable additional bug fixes linked against the latest OpenVPN3-AirVPN library (20250911) all deprecated by Google classes replaced Kind regards -
Hello! We're very glad to announce a special promotion on our long term Premium plans for the end of Summer or Winter, according to the hemisphere you live in. You can get prices as low as 2.06 €/month with a three years plan, which is a 70% discount when compared to monthly plan price of 7 €. If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day. Please check plans special prices on https://airvpn.org and https://airvpn.org/buy All reported discounts are computed against the 7 EUR/month plan. Promotion expires on 2025-09-22 UTC. Kind regards & datalove AirVPN Staff
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ANSWERED Eddie + Kubuntu 24.04 firewall
Staff replied to raix's topic in Troubleshooting and Problems
@raix Hello! Can you print the complete list of rules when Network Lock is enabled? Kind regards
