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Everything posted by Staff

  1. @OpenSourcerer So, how is it possible that the ATMs described by @Mad_Max (which actually exist for sure) can be used in Germany to aggregate ex-post all the anonymous transactions of each person performing them, and provided that this is possible, how is it possible to link that video footage to an identity (for example if the aggregated withdrawals total exceeds some anti-laundering limit by law). This is technically very interesting and raises questions on the fundamental right to privacy. If confirmed, it may be advisable to use ATM with facial masks, glasses and adequate hats, which make facial recognition impossible (currently). Kind regards
  2. Hello! You can add Estonia and update the list: we have a 1 Gbit/s server in Tallinn, Estonia: https://airvpn.org/servers/Alruba/ New Zealand would be great, especially when you consider the infamous and outrageous anti-encryption law which prevents us from operating in Australia: we have been and we are struggling to find the right infrastructure. We'll keep searching. Kind regards
  3. Hello! From a private message from @monstrocity we understand that he/she has not understood what we wrote. If that was the case for other readers, here comes some more explicit clarification. Iskandar load at 86% means that it has still 858 Mbit/s free Okab load at 34% means that it has still 1360 Mbit/s free In general, 100% load means that you have 700 Mbit/s free on Japan servers. Re-read our messages to understand why. Furthermore, the CPU load is not heavy. These servers can achieve 1.7 Gbit/s with just four OpenVPN instances (experimentally confirmed, so it's for sure). The problem might be different: you experience congestion in the weakest hop or interconnection between your ISP and our ISP during specific peak times your ISP network is congested (or traffic shaping is enforced) in the peak times you mentioned our datacenter (*) is congested in the peak times you mentioned a combination of two or all of the above points In the first two cases, we can't do anything. In the third case, we can't do anything on that datacenter (adding servers would be mainly useless, of course) except pushing legally for the bandwidth we must have by contract (8 Gbit/s total, or 4 Gbit/s full duplex, as you prefer). However, since we do not experience the problems you mention, not even from Italy or other dedicated servers, we tend to exclude the third option. Thread will remain locked for 24 hours to avoid looping around the same biased arguments over and over. (*) Our Tokyo servers are in Equinix TY8 dc https://www.equinix.com/locations/asia-colocation/japan-colocation/tokyo-data-centers/ty8/ Kind regards
  4. Hello! We don't understand this last message of yours. We have just shown you with clear data that there is no overload at all. During the peak times you have defined there's plenty of free bandwidth and CPU time. We closely monitor all servers, not only Japan ones, and when necessary we add servers or bandwidth. Kind regards
  5. Hi, since when in Germany ATMs perform identification via facial recognition without informing the citizen? What facial database are they authorized to access to have a match? Kind regards
  6. @monstrocity Thank you! Round trip time shown by Eddie is very unreliable and must not be taken as an absolute value, but has its usefulness as a relative value. We will keep an eye on Japan. Currently there's still a lot of free bandwidth 24/7 as you may easily verify (check the average bandwidth over a day, a week, a month etc. on each Japan server from https://airvpn.org/status ), On average, Japan servers are still busy only 50% during a weekend. Let's see the next ones. However, we must keep into account CPU load, because those servers are not able to use full 2 Gbit/s (that's why we report, for maximum transparency, only 1 Gbit/s). Iskandar - Picture shows that Iskandar bandwidth is on a weekly average 58% free on a 500 Mbit/s full duplex basis and that on peak times it reached 1.6 Gbit/s (out of 1 Gbit/s full duplex), which is not yet 100% CPU (these servers' hardware can reach a maximum of 1.7 Gbit/s) Kind regards
  7. @Agrock Hello! We can see two possible explanations, which need a verification. 1) It could be some form of traffic shaping enforced by your ISP (or your router, but it would be so refined that we doubt that your router enforces it without your knowledge). It can't be against UDP tout court, because Wireguard works in UDP. It might be a fuzzy logic based shaping against BitTorrent: when it detects a specific pattern in UDP to specific ports, for example 443 Even if you use a VPN, torrent traffic pattern may be recognized, although with a low degree of reliability. Traffic shaping based on encrypted traffic patterns was widespread about 15-18 years ago, then it was dropped because it was unreliable and caused a plethora of negative side effects unexpected by the ISPs themselves. Traffic shaping is not triggered: when you use Wireguard in UDP, maybe because you connect Wireguard to some other port (which one?) when you use OpenVPN in TCP + tls-crypt, maybe because traffic shaping is not triggered anyway when UDP does not enter into play Counter-check to validate or falsify the assumptions may be based on using Wireguard in UDP to port 443, or connecting OpenVPN in UDP + tls-crypt to the same port Wireguard connects to (if possible) and then running torrent software. 2) Another potential explanation is that you have Windows, and you use the TAP driver with OpenVPN. Windows OpenVPN TAP driver is infamous to cause various bandwidth bottleneck problems in Windows, even (but not limited to) with torrents and/or UDP. If that was the case, you can now use wintun even with OpenVPN (2.5 or higher version required). Kind regards
  8. @busybee911 Hello! After you have stopped and disabled systemd-resolved you should generate your own resolv.conf file before running Eddie, or restart networking and let network-manager do that (via DHCP etc.) if you wish to query the router. The new resolv.conf file will then be the file that Eddie will restore when its job is finished. Kind regards
  9. @triggerdingus Hello! Can you confirm that you run some Linux distribution? If so, developer managed to reproduce the crash, so the matter is under investigation. Kind regards
  10. @Agrock Hello! For the error description: https://developer.apple.com/forums/thread/42334 Of course, knowing what it means does not tell us why the kernel runs out of memory while OVPN 3 is over UDP and why only in macOS. We will keep an eye on it. How frequently do you have this problem? Kind regards
  11. @Searching Hello! Please open a ticket and send us a system report generated by Eddie: click "Log" tab, click the LIFE BELT icon, click the "copy all" icon and paste into your message. The system report should provide us with a better insight. Kind regards
  12. Hello! In this case Hummingbird is not for you. We have planned a GUI for Bluetit in the next months based on Qt (Firecrest). Initially it will be available for Linux but it will be ported to macOS later on, together with Bluetit. Before that, we will add to Goldcrest a TUI based on ncurses. In the meantime you may run Eddie, once you have resolved the problems you have reported with the help of the support team. In turn, Eddie can run Hummingbird, in place of OpenVPN (it features a specific option in Preferences to do that), to boost your Mac performance in the VPN. Kind regards
  13. @Terry Stanford Hummingbird for maCOS: Latest release overview: https://airvpn.org/forums/topic/48834-macos-hummingbird-111-released/ Manual and documentation: https://airvpn.org/hummingbird/readme/ Download page: https://airvpn.org/macos/hummingbird/ Kind regards
  14. @Terry Stanford Hello! Please open a ticket at your convenience. Kind regards
  15. @Terry Stanford Hello! In the next release you will be able to opt-out of Master Password. Currently you can pick a one-letter password (it's allowed) if you don't want to protect effectively locally stored data. A one letter password can be entered very quickly. You can't reset a Master Password by definition. If you forgot it, you need to delete all app data (not only its cache) and re-start from scratch, because you can't decrypt anymore the data. Kind regards
  16. Hello! key-method directive is no more supported in OpenVPN 2.5. Delete it. If you connect with TLS Crypt (entry-IP addresses 3 or 4) you don't need any replacement. If you connect with TLS Auth, enter the directive: key-direction 1 Kind regards
  17. Thanks. Fixed in some AirVPN domains, in the main domain name (airvpn.org) it will be fixed soon. UPDATE: Problem has been resolved. Kind regards
  18. @Daniel15 Hello! It's not a supported option, but it can be emulated with the AirVPN Suite. A way to do it is by using configuration files like the one you mention. Then, when a "switch" is required, send a SIGUSR2 signal to Bluetit (you need root privileges). Check documentation to see all the signals Bluetit can handle. Kind regards
  19. Hello! We are informing Eddie developer because it looks like an Eddie related problem, as you can run Hummingbird perfectly on its own. Kind regards
  20. @tOjO Thank you very much. Can you please open a ticket? Since we do not have a rational explanation on how the quick connection ends up to Latvia, we would need to know which country you connect from (and optionally which country ipleak.net detects you're in). Does bluetit.rc have any "country" directive? Kind regards
  21. @kgursu Hello! We're glad to know it and we apologize again for the issue. We do not store and/or come to know our customers' credit card data, we're sorry. You should check manually. If you paid via 2Checkout you should also receive an e-mail from 2Checkout, pertaining to the refund, on the inbox of the e-mail address you gave them. Note that between our refund order and 2Checkout actual refund delivery action 2 business days may pass. Kind regards
  22. @tOjO Hello and thank you! We have an explanation for the reported problem which you resolved by modifying raspi-config to wait for network at bootstrap. If raspi-config is not configured to wait for the network to be up, it forces systemd network-online service not to wait for it. Therefore, the target for systemd is reached (systemd assumes that network is up) and Bluetit is launched, but in reality the network is not yet up. Your solution (which, we notice, must be applied to OSMC too) is correct and probably the cleanest one. Then Bluetit probably retrieves the "manifest" file from the local storage as it must do when it can't reach bootstrap servers and a local copy of the "manifest" file is available,. The claim that the manifest is downloaded remotely is just a logging glitch: this issue is still under investigation by the way. What server selection type (quick - server pool - country - continent) do you enforce? Also feel free to send us your bluetit.rc file (wipe out sensitive data first). Kind regards AirVPN Support Team
  23. Hello! This is an horrid bug affecting some very old Eddie version, thank you for having been a customer for years. The bug has been fixed, please upgrade to Eddie latest release at your earliest convenience. We do understand that it's an extremely annoying bug, but we assure you that our servers do NOT send that banner: it's cached in Eddie (therefore, as an alternative solution you can delete Eddie profile file, but an upgrade is recommended). Kind regards
  24. Hello! We're terribly sorry, we see that we have added a mistake over a mistake. We have fixed your account plan now, with a brand new three years plan. Feel free to confirm that you have received your refund and that your account has a valid three years subscription. Kind regards
  25. Hello! The mentioned policy restricts access to: users included in airvpn group and root user. The installer creates the group and optionally creates an airvpn user and put it inside that group. Make sure to run Goldcrest from the proper user. If you want to run it from other user(s), have a superuser add such user(s) to the group airvpn https://linuxize.com/post/how-to-add-user-to-group-in-linux/ Kind regards
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