Staff

Hello, watch out, your server is misconfigured, here: . 2017.03.13 15:47:36 - OpenVPN > Option 'explicit-exit-notify' in [PUSH-OPTIONS]:1 is ignored by previous blocks Here: . 2017.03.13 15:48:29 - OpenVPN > WARNING: INSECURE cipher with block size less than 128 bit (64 bit). This allows attacks like SWEET32. Mitigate by using a --cipher with a larger block size (e.g. AES-256-CBC). and finally you are not authorized to access it: . 2017.03.13 15:48:37 - OpenVPN > AUTH: Received control message: AUTH_FAILED,LICENSE: Access Server license failure: maximum concurrent_connections exceeded (2) Kind regards

Actually not, the problem seems to lie with the tun/tap interface. Please follow LZ1 recommendations, including the suggestion to set the adapter to "Always connected", to fix and test again. Kind regards

Version 2.12.4 (Sun, 12 Mar 2017 19:39:02 +0000) [new] macOS - DMG disk installer flavor[change] Sorting by location now consider also the country[change] Linux - cacert.pem in /usr/share/AirVPN in .deb/.rpm edition[new] Automatically add OpenVPN generic provider if /ovpn directory exists[change] stunnel 'verify' new default value[new] CLI "--version" and "--version.short" commands[bugfix] macOS - Logging on file checkbox[bugfix] macOS - PKG installer version

Hello, fixed in 2.12. To download latest beta version please see here: https://airvpn.org/topic/22016-eddie-212beta-released/ Kind regards

Eddie has nothing to do with it. After having installed the tun/tap driver and checked that it's there, Eddie does not use it. The tun/tap interface is used by OpenVPN. Kind regards

Why do you think that a connection to a VPN should be hidden to a final service? A couple of thoughts to start an intriguing discussion, if you wish so. If a final service discriminates against Tor and "consumers VPN with a gateway to the Internet" it may mean that it has some interest in infringing human rights (privacy is one of the most fundamental rights) for some reason, for example exploiting you as a product by selling your personal data or even for more sinister aims. If the final service does that to mitigate frauds, it's its right, and it means that it considers you a criminal just because you care to effectively exercise your fundamental right. On top of all of the above, whatever the reason is, a service that acts like that is an active enemy of the Internet, because it happily violates the founding and critical end-to-end connectivity principle. Kind regards

OpenVPN can not be updated in the XP package, because it can't run anymore in Windows XP. We are dropping support to Windows XP which has been abandoned (lmainstream support ended in 2009, extended support ended in 2014). Kind regards

Hello, can you please check (just in case...) whether it starts minimized? Look for the tray icon (a tiny cloud in a circle) on the right side of your top Desktop bar. If it's there, Eddie is running, try to click the tray icon and select "Show Main Window" (i.e. just like you do to bring up a window of a minimized application). If it's not there, please try to run Eddie from a terminal ("sudo airvpn -cli") and report back the output at your convenience. See also https://airvpn.org/topic/11541-command-line-edition-and-syntax/ Kind regards

Hi! We're glad to know that the problem is solved. This is not an Eddie bug and never was in OS X or macOS. In Windows, Eddie 2.10.3 or older version had a bug for which the original DNS settings of a network interface missing one or both DNS settings could be not restored under certain circumstances, but it was fixed in 2.11. When the system is shut down without closing first Eddie, or in any case when Eddie is killed without grace, it can't of course restore settings, but this not a bug (no program can do anything when killed without grace). However Eddie keeps a safety backup and it will restore such settings at the next run/shut down cycle. Kind regards

Hello! We will be working on it, in the meantime follow the "News and Announcement" forum. An RSS feed is available. On that forum new topics are posted only by Air staff, so you can safely subscribe: the traffic is minimal. Kind regards

Hello! Of course, that's a very important feature of our servers monitor. Click on a server name and watch the various stats and graphs over time. Change the time resolution for every and each graph between 1 day, 1 week, 1 month and 1 year. Kind regards

Hello! Thank you, the feature you recommended will be available on the next (2.12.4) Eddie version. Kind regards

Hello! Let's underline that performance in the VPN has nothing to do with Eddie, while the handshake time is due to two factors: OpenVPN TLS handshake and key negotiation, and then Eddie testing routes and DNS. This second part has been greatly improved but it can actually be slower of some seconds. Since it is a procedure which occurs only once per connection it is inessential to discuss about it but you may disable both route and DNS check if you keep Network Lock enabled, because if the tunneling does not occur you will realize the issue anyway with Network Lock. Finally, a slightly lower TLS handshake speed can occur while we replace SHA1 signed certificates with SHA512 signed certificates, but this time difference is really minimal. Kind regard

Definitely, yes. Furthermore, in addition to the partition of trust (which by itself hugely strengthen the anonymity layer) Tor will not break a previous stream when establishing a new circuit, which makes the whole process "transparent" while each time you switch VPN server all the previous connections are lost, with a lot of inconveniences. Kind regards

Hi, what do you mean? Eddie talks with OpenVPN management. "killall openvpn" and Eddie will re-run OpenVPN and order it to connect to a server (in the white list if defined) in just a few seconds. However "killall openvpn" in your crontab every x minutes does not guarantee that Eddie will connect to a different server. Some custom directives are needed for this (remote-random and a series of remote entries in "AirVPN" > "Preferences" > "OVPN Directives"). About the original question @matrix_sec, you need to consider that every time you change VPN your connections will be reset. Kind regards

Hello! Top users speed range from 166 to 100 Mbit/s at the moment of this writing. Remember that guaranteed allocated bandwidth per client is 8 Mbit/s according to the Terms of Service and that 166 Mbit/s for the client translates into 166*2=332 Mbit/s on the server. Even 60 Mbit/s (i.e. 120 Mbit/s on the server) is a good performance in our infrastructure. We are very clear in our Terms of Service and in spite of them we provide great redundancy. We can't do anything else to make things clearer. Even if apparently you still fail to get it, we really can't do anything else to make things clearer. Kind regards

Version 2.12.3 (Sat, 04 Mar 2017 00:00:31 +0000) [bugfix] Windows - Error "Bad Access"[change] Windows - Better tooltip

Hello! All curl related errors seem to provide the same pattern: curl returns 'Bad Access' or 'Operation timed out after 10002 milliseconds with 0 bytes received'. This is not reproducible in any OS of our labs, we are still investigating the issue. In a Windows 10 machine with Comodo Firewall, Comodo prompts about allowing 'curl' process, and if we reply 'No' Eddie throws a similar error. In the meantime to those who have this kind of issue: please disable temporarily your firewall to understand at least if it's some packet filtering tool that blocks curl or it's a totally different issue. Kind regards

Eddie virtual RAM fingerprint is maximum 110 MB, not 5 GB (!). Please see and/or continue here https://airvpn.org/topic/21611-high-ram-usage-and-disk-io/ Kind regards

It's incorrect and you're right. We prevented displaying the IP address on the web site client area some time ago. Kind regards

Hello! This is currently not possible but it is planned. It will take time though, it's not for the very near future. Some privileges modulation and drop could be implemented in Eddie 3, the next major branch. However, this change has not yet been approved for Eddie 3, we can't guarantee it will not be postponed. Kind regards

Version 2.12.2 (Thu, 02 Mar 2017 11:52:35 +0000) [change] Proxy with Tor - Continue in any case if Guard IP can't be determined.[bugfix] Windows - Error "The given key was not present in the dictionary." when installing OpenVPN driver[bugfix] Windows - WFP issue under Vista (netsh wfp unavailable)[bugfix] Windows - WFP better rule about IPv6 block[bugfix] Proxy none auth conflict@puff-m-d - Your issue is fixed in the new version.@5YmkoLQZ - Still under investigation@blaHbluBB, @Keksjdjdke, @techocity - Please retry with the new version. Otherwise, please report your OS and if you normally use a proxy or not, thanks.

We have opened a subforum for all people using Eddie with other providers, including AirVPN competitors. If anyone is interested in experimenting this 'alpha' feature of Eddie, please read the pinned topic, and report here any feedback/issue. Thanks.

This is correct, expected and appropriate. This looks like either a problem in your system or in your line (for example, if the disconnection is caused by a real, momentary uplink outage) - but if you find a reliable way to reproduce the issue please feel free to publish it. We do not think that 150-200 systems out of 25-35000 (the amount of machines where Eddie runs almost every day) can justify your words. Quite the contrary. Even if we sum up all the tickets pertaining to problems with Eddie of all of our customers we have a rate of complaints lower than 0.3% in any fixed time frame, maybe 0.6% in specific periods of the year. It all depends on points of view but for a technical service like ours a range between 99.4% to 99.7% of "no complaining with Eddie at all" customers is a percentage that's simply outstanding, even fantastic. And then, of those 0.3-0.6%, in an overwhelming majority of cases the problem is in the system of the customer, not in Eddie. If you find any bug remember to include log, system report and a reliable way to reproduce the bug. Otherwise your words are useless and your time is wasted. Kind regards