Staff

Hello! This is a bizarre explanation for the issue because if there are no leaks (which may well occur with UPnP enabled and Network Lock disabled) it doesn't matter whether the torrent client establishes one or a hundred thousand half-open TCP connections, your router will see only ONE stream (the unique connection necessary for the tunnel between your node and the VPN server). Anything from qBittorrent (and any other application) is wrapped by OpenVPN (in UDP or TCP) and your router does not even see it. Anything lying under is re-ordered, unwrapped and decrypted in the VPN server only. The huge difference is in the TCP/IP stack of the system running qBittorrent. Kind regards

Hello! We're very sorry, from now on BBC iPlayer is no more accessible from our infrastructure. BBC might be progressively restricting access from IP addresses assigned only to UK residential ISPs. We're sorry, but we can't do anything about it, because of course we can't rely on residential lines for a high quality service. We can search for additional IP addresses in UK not yet blocked by BBC, but we're afraid that that would be only a temporary solution. We're anyway working on it, although (as you can imagine) we can't promise anything. Kind regards

Hello! Probably not even this: note the late update in Banhof press release. Translated into English it sounds like: Kind regards

Is there any update on a full rollout? I'd love to be able to use both protocols. Hello! We can confirm that everything is going on as planned. Apparently, all the problems have been solved. Testing already started some time ago. We can't provide you with a definite date and time for full IPv6 support, however we can confirm that we see no specific problems in keeping the declared deadline. Kind regards

@wiz222 Hello! Yes, that solution is fine for your purpose. An OpenVPN client on the router (connecting to the Air VPN server you need for static address), another one (vpnux) in the machine you work with (connected to the same DD-WRT router). Kind regards

Hello, you're accessing a service which is "geo-routed" through some of our Germany routing servers. Kind regards

Hello! 1) Enable Network Lock. 2) Make sure that your e-mail client does not open automatically any embedded URL with any program (browser or anything else). This is the default behavior in Thunderbird, if we're not mistaken. AirVPN will protect you anyway provided that you keep Network Lock enabled just in case the linked resource tries something like WebRTC. Actually, the reported techniques were used in the remote past and often with success. However they are quite rudimentary and nowadays they have mainly a didactic purpose. They were used in the proto-investigation techniques which were soon to be shaped around 20 years ago. Today you might catch some naive wannabe "cracker" or maybe some script kiddie with them... Kind regards

Eddie 2.13.5beta has been released. Sorry for the issue with 2.13.4. Kind regards

Hello! Eddie 2.13.4beta is now available in experimental section. Changelog 2.13.3 -> 2.13.4 About macOS, the issue about "Checking Environment" is still under investigation. Please report if something has changed in this version. If it still doesn't work, try to uncheck "Preferences -> Advanced -> Skip processes checking" and report if that resolves the issue. Thanks. The issue about slow connection we hope are now resolved. We hope that problems with some distribution, such as Manjaro and openSUSE, are now resolved. Please test. Kind regards

Hello! We're very glad to inform you that ten new 1 Gbit/s servers located in Dallas (TX), USA, are available: Chamaeleon, Equuleus, Helvetios, Leo, Mensa, Pegasus, Ran, Scutum, Volans, Vulpecula. The AirVPN client will show automatically the new servers, while if you use the OpenVPN client you can generate all the files to access them through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The servers accept connections on ports 53, 80, 443, 1194, 2018 UDP and TCP. Just like every other Air server, they support OpenVPN over SSL and OpenVPN over SSH. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Please note that the aforementioned servers will replace the following five servers in Dallas which will be withdrawn within a week: Aldib, Alnair, Alsavi, Auva, Rasalgethi Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN Team

Hello! In Windows with a third-party firewall anything can happen. You should not assume that Network Lock will work if any third party firewall is polluting the rules. In Fedora check your ip6tables rules: IPv6 traffic is blocked via very simple ip6tables rules. Send log and system report as well, they could provide precious clues. Kind regards

Hello! Actually it shouldn't, can you please declare your Operating System exact version and Eddie version? Also, are you running any third-party firewall (i.e. any firewall different than the default system firewall)? Kind regards

DNS leaks do not exist in GNU/Linux. The argument you're talking about has nothing to do with DNS leaks. It may be relevant or not but please do not confuse it with DNS leaks. Once and for all let's stop this fantastic and totally imaginary idea of DNS leaks on GNU/Linux. Any other topic or message with such a fantasy tale will be deleted. Kind regards

Hello! When you run Eddie in a terminal, specify -netlock option to activate Network Lock. See Eddie manual. From the GUI, click the very big "Activate Network Lock" button in the middle of the main window to activate Network Lock. You can also tell Eddie to activate Network Lock at startup in preferences. Frankly we have no idea on how to make Network Lock easier to activate. Kind regards

No, we were not contacted. We contacted the author of the article as we said, and he kindly answered. We will be waiting for the information we required and we will keep you posted. Kind regards

Hello, we can't reproduce the presumed issue in any way. As far as we can see it does not exist. We have never been contacted by the author. We have anyway written to the author of the article for clarifications and explanations. We will keep you posted. Kind regards

Hello! In the real time servers monitor, which you can access by clicking "Status" from our web site upper menu, you can see the real location of each server. We never perform geo-location tricks to advertise hundreds of fake location which would potentially pose routing and security issues too. Kind regards

Hello! The ip6tables rules are very simple and we find it strange, or even impossible, that ip6tables is malfunctioning on your system. Can you please send us a screenshot about the presumed DNS leak? We start to suspect that you see the VPN DNS IPv6 address, not the one assigned to your machine by your ISP. Kind regards

Hello! 1) Please make sure to run Eddie 2.12.4 (latest stable release). Old versions might be not fully compatible with openSUSE 13.2 2) Please make sure to enable Network Lock which will block IPv6 packets via ip6tables We are confident to respect the late 2017 planned deadline for full IPv6 support on the vast majority of our VPN servers. Kind regards

Hello! We inform you that we will not be accepting BTC starting from July the 31st, late afternoon UTC, due to the proposed changes and likely implementations in the Bitcoin network. As soon as the transition ends and the network gets "stable", we will re-accept Bitcoin payments. EDIT: we started to accept Bitcoin again since Aug the 1st. Kind regards and datalove AirVPN Staff

Hello! It depends on Google Safe Browsing. YOUR detected IP address (in this case that VPN server exit-IP address) is evaluated by Google which returns a warning considering our VPN server IP address as a source of malicious activity. Chrome does not proceed. Google Safe Browsing listed even Google DNS as a dangerous source of malicious activity and malware before we spread this funny information a couple of weeks ago. We are observed. Kind regards

Hello! Various prepaid cards emitted in the USA can only be used to purchase goods and services in the USA and few other countries. Maybe that's the reason of the issue. Kind regards

Hello! Please follow the "News and announcement" forum. We will keep you updated. And don't worry, only good news will be coming. Kind regards

curl.exe is essential to Eddie. If your system can't run it, you can't use Eddie effectively. Does the same happen with Eddie 2.13.3beta, which includes an updated curl version? Kind regards All exes which come with airvpn do the same thing. (Except Airvpn and Cli) Same thing on the experimental version. Hello! Do you mean that curl, stunnel and plink all crash in your system? Kind regards

Thank you very much for this warning: unfortunately we were never contacted by the authors about this problem, and we are going to investigate in the nearest future. We will keep you posted. Kind regards