Staff

Hello! We are taking charge of the problem, we will keep you posted. Kind regards

Hello! Today we're starting AirVPN eighth birthday celebrations! From a two servers service located in a single country providing a handful of Mbit/s, the baby has grown up to a wide infrastructure in 20 countries in three continents, providing now 209000 Mbit/s to tens of thousands people around the world. 2018 is the year that's bringing full IPv6 support to the infrastructure as well as "tls-crypt", an OpenVPN feature which makes circumvention of blocks against OpenVPN, an issue which is particularly important in countries controlled by human rights hostile regimes, even more efficient than the other methods we have been providing. Software related development has also been powered up, and during this year you will see the development of specific software for Android platform (which is already available as a beta version), an important addition to the already existing line up for GNU/Linux, macOS and Windows. Our mission https://airvpn.org/mission has been and will be empowered by the ongoing support to projects and NGOs which aim to the protection of privacy, personal data and freedom of expression. If you're curious to know something about a series of fortunate events which gave birth to AirVPN, have a look here: https://airvpn.org/aboutus To worthily celebrate Air's eighth birthday, we're glad to inform you that starting from now we will offer a 30% discount on all plans. Hurry up, this special offer will end on June the 11th, 23:59:59 UTC! Check the new prices here. Kind regards and datalove AirVPN Staff

Hello! Our support team has received some other report pertaining to this problem. Apparently, some Windows 10 update forces the uninstall of the tun/tap driver. We have been currently unable to confirm such reports, but if you can confirm such a situation, the simplest solution is just re-installing the tun/tap driver with the OpenVPN script (which you need to run with administrator privileges) Start -> All Programs -> TAP-Windows -> Utilities -> Add a new TAP-Windows virtual ethernet adapter. Kind regards

Piwik is specifically configured to respect users privacy. Usage of piwik is internal and does not enable us (or any third party of course) to extract any personally identifiable information or any personal data of any user, for example IP addresses are not collected and visitors logs are not kept. At the same time Piwik allows us to see the global amount of page views, web site visits and the amount of time our web server needs to generate a page to users. Such mentioned data are not, and can not be considered as, personal data of any user. Kind regards Addendum: Piwik main options have been always remained unused by us, so why keep it when it can cast such doubts even in a long time customer like you? Therefore it has been disabled, so anybody with doubts like yours can now have peace of mind and usual confidence in every field handled by AirVPN. Kind regards AirVPN founders

Piwik is specifically configured to respect users privacy. Usage of piwik is internal and does not enable us (or any third party of course) to extract any personally identifiable information or any personal data of any user, for example IP addresses are not collected and visitors logs are not kept. At the same time Piwik allows us to see the global amount of page views, web site visits and the amount of time our web server needs to generate a page to users. Such mentioned data are not, and can not be considered as, personal data of any user. Kind regards

Hello! It's back online, problems have been sorted out. Kind regards

Hello! Please check this: https://airvpn.org/topic/27412-ubuntu-1804-no-gksu/ Kind regards

Hello! Yes, gksu dependency has been already removed from Eddie 2.14.4beta deb package. Otherwise you need to stick to the portable stable version or install gksu as you describe. Anyway Eddie 2.14.x is quickly reaching the stability stage. Kind regards

Hello! We're glad to inform you that we have just re-published the Privacy Notice and Terms. The essence and the scope of the privacy notice and terms remain unchanged. A more detailed language has been used and additional clarifying paragraphs have been added. They pertain to Air procedures to respect GDPR (EU General Data Protection Regulation 2016/679) requirements. The Regulation will enter into force on May the 25th, 2018, but we have checked that Air procedures have been always GDPR compliant. Every effort has been made to keep the language simple and clear, and the whole notice and terms readable and understandable by anyone in a short, reasonable time. You can read the Privacy Notice and Terms, which are also linked at the bottom of Air web site pages, here: https://airvpn.org/privacy/ Kind regards and datalove AirVPN Staff

Hello! We operate 16 servers in three different datacenters in the UK. It's virtually impossible that all datacenters have the same problem at the same time. Additionally, we do not experience any problem (also check the real time servers monitor) and we have no complaints from other customers. Therefore the problem is probably on your side and you might like to open a ticket to get support. Kind regards

On every server OpenVPN over SSL and SSH are available as usual, nothing changed, on entry-IP 2 or 1 (according to the destination port). Check the list in "AirVPN" > "Preferences" > "Protocols". Kind regards

Hello! You must have selected connection modes which end to entry-IP addresses 3 or 4. Such modes are currently available, but only on a small amount of servers. Deployment goes on and these modes will be available on those entry-IP addresses as well in the near future; in the meantime you need to use the specific servers supporting them and/or select a connection to entry-IP 1 or 2. Kind regards

Hello, it should be fixed in Eddie 2.14.4beta, can you please test? Kind regards

We donate them money. You have been warned so many times in the past to stop flaming and trolling in our forums, this time you get a permanent ban from the forum which can be removed only by the Air management if they will want to do so. Regards

We do already provide them, except for DNSCrypt. which is superfluous since the DNS servers are inside the virtual network. For the n-th time you just throw flames. Stop immediately or you will be definitively kicked out of this community. Kind regards

Hello! Thank you, bug confirmed, we will investigate. Kind regards

Hello! Thank you, bug confirmed, we will investigate. Kind regards

Version 2.14.4 (Wed, 16 May 2018 15:40:42 +0000) [change] Better check of IPv6 OS support [change] Linux - Renaming AirVPN -> Eddie [new] Linux - polkit policy file in .deb and .rpm packages. Resolve some elevation/notification/tray issues. [bugfix] No bootstrap message dialog [change] Rewrite of command line parser to fix some Linux bash issue [change] Linux - Minor changes in some colors (for example Arch with dark theme). [change] Redesigned About Window [change] Linux - OpenSUSE specific package, with specific dependencies. [change] Linux - Fedora specific package, with specific dependencies. [bugfix] Windows - Fix for "Add rule failed: Interface ID '{...}' unknown or disabled for the layer." [bugfix] Windows - Fix for "ipv6_block_all already exists"

You call Cogent and Hurricane Electric "Top Tier 1 Transit"? No offend but theyre more like "top budget tier 1" and HE get transit from telia on ipv4 so technically it even isnt a tier 1. thanks for the laugh tho Fixed, thanks: https://en.wikipedia.org/wiki/Tier_1_network#Other_major_networks Kind regards

We all do. Can AirVPN provide an "AirVPN Server GLOBAL DNS resolver" not just Amazon AWS 10.4.0.1,10.5.0.1. for the people/members/ especially new members? That would be very useful for saying goodby to our ISP provided DNS Thx Hello! Amazon? Amazon has nothing to do with them. Each VPN server runs its own DNS server. You might have noticed that the DNS IP addresses are private. Currently we have no plans to offer a DNS server that can be accessed from outside the VPN. There is already a valid project which we support for such purposes (OpenNIC). Kind regards

Hello! We inform you the the following servers have been withdrawn: Draco Reason: datacenter was unable to meet our requirements. This server will not be replaced since we are already operating with an extremely strong presence in Dallas with our own servers and lines and two different top tier2 transit providers. Brachium Reason: datacenter (Sologigabit) does not want us as customers anymore. Some dizzy and defamatory delirium about illegality of VPN "resellers" [sic] business [sic] was provided as a justification. This server will be replaced by a different server in Spain in a few days. EDIT: Brachium has been replaced by Taurus Kind regards AirVPN Staff

IMPORTANT UPDATE. EDDIE ANDROID EDITION 1.0 FINAL HAS BEEN RELEASED. PLEASE SEE HERE: https://airvpn.org/topic/29665-eddie-android-edition-10-released/ For any feedback please feel free to write in that thread. We're glad and proud to inform you that we are opening the beta testing phase of our free and open source software Eddie for Android. Currently Eddie for Android is not exclusively designed for the AirVPN service: it's almost the equivalent of OpenVPN Connect, so users are required to generate profiles through our Configuration Generator, and of course it works with our competitors as well. As you obviously may expect, we assure you that integration with AirVPN services is definitely planned in future releases. PLEASE READ THE IMPORTANT UPDATE HERE: https://airvpn.org/topic/26549-eddie-android-edition/?do=findComment&comment=75371 Source code is available in GitLab: https://gitlab.com/AirVPN/EddieAndroid . List of Android devices and emulators used by our development team for testing purposes Device Name Device Code OS - API Samsung Galaxy Nexus maguro Resurrection Remix OS RR-N-v5.8.6 - Android Nougat 7.1.2 - API 25 Xiaomi Redmi Note 4X mido LineageOS 15.1 - Android Oreo 8.1 - API 27 Samsung Galaxy Tab A6 gtaxlwifi LineageOS 14.1 - Android Nougat 7.1.2 - API 25 ASUS ZenPad Z8 P008 Android 6.0.1 Marshmallow stock - API 23 Google Nexus 6P angler Android 8.1 Oreo stock - API 27 Asus Zenfone 2 Z00AD Android 6.0.1 Marshmallow stock - API 23 Samsung Galaxy S8+ dream2lte Android 8.0 Oreo stock - API 26 SDK Emulator x86 -- Android 5.1 x86 Google Api - API 22 SDK Emulator x86 -- Android 6.0 x86 Google Api - API 23 SDK Emulator x86 -- Android 7.1 x86 Google Api - API 25 SDK Emulator x86 -- Android 8.1 x86 Google Api - API 27 Kind regards and datalove AirVPN Staff ChangeLog.txt

Hello! This is interesting. We are gradually activating IPv6 on every server, but you have IPv6 disabled at OS level, and this causes a fatal error. For the moment, you can: - Reactivate IPv6 No good reason is known to disable IPv6 at OS level. If you are scared about IPv6 leak when connecting to servers without IPv6 support, a cleaner solution is simply blocking IPv6 traffic with ip6tables. OR - Append the following directives in your .ovpn files: pull-filter ignore "dhcp-option DNS6" pull-filter ignore "tun-ipv6" pull-filter ignore "ifconfig-ipv6" This will skip IPv6 configuration of tunnel and avoid your error. We are considering related options to Config Generator. Kind regards

Hello, according to your report you have absolutely no reason to touch anything. Additionally network-manager developer has fixed various issues and bugs. Just enjoy AirVPN! Kind regards

Hello! As promised Eddie 2.14.3beta, which has just been released, supports additional keyboard shortcuts, i.e. hot keys. Here is a full list: Ctrl + M : Menu Ctrl + A : About Ctrl + P : Preferences Alt + F4 : Exit Ctrl + Alt + O : Overview Ctrl + Alt + S : Servers Ctrl + Alt + C : Countries Ctrl + Alt + V : Speed Ctrl + Alt + I : Stats Ctrl + Alt + L : Logs We hope that the new hot keys will help. Kind regards