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Hello! Please note that we did not let the certificates expire. Deployment of new certificates always occur in due time and automatically. In this case the deployment got stuck (for a bug introduced by a human error, of course, but we are all human beings) when only a part of the VPN servers certificates were deployed. About 3/5 of the servers remained with old certificates, which expired 8 hours ago. The problem has been resolved. Kind regards

The discussion about Eddie has become a real hot topic in the past weeks. And understandably so, given the fact that "Eddie" is a core element of the whole service and a highly sophicticated one too. But i think that one has to consider the fact that AIR has to develop software for 4 OS'es (WIndows, Linux, Mac and Android) if i am not mistaken. That's a hell lot of work to do and it takes lots of time to develop a fully functioning client from scratch. There are other VPN services out there that give a shit about their client, hell, they don't even have one for Linux, let alone for Mac OS X. The community itself is a little "spoiled" in this regard, if i may say so. I am a bit impatient too and i am awaiting the release of the new client quite eagerly. But it doesn't help much if the community puts pressure on the devs. If they release the new client too early with a lot of bugs, then the community complains about a buggy client, and all hell breaks loose. So just let the devs make their job and i am confident that a new version is coming soon. Regards, BB

Hello, we have experienced a problem with VPN server LetsEncrypt certificates deployment. The system procedure got stuck and failed to deploy updated certificates. In turn, such a failure caused "route check" failures on Eddie desktop editions, and ONLY on them, due to expired certificates verified by cURL during the route check phase. The problem has been affecting a wide amount of VPN servers for about 8 hours and has been resolved completely now. We deeply apologize for any inconvenience. Kind regards AirVPN Staff

Hello, we have experienced a problem with VPN server LetsEncrypt certificates deployment. The system procedure got stuck and failed to deploy updated certificates. In turn, such a failure caused "route check" failures on Eddie desktop editions, and ONLY on it, due to expired certificates verified by cURL during the route check phase. The problem has been affecting a wide amount of VPN servers for about 8 hours and has been resolved completely now. We deeply apologize for any inconvenience. Kind regards

Under the "DNS" settings tab, deselect "Check AirVPN DNS", then go to the "Advanced" tab and deselect "Check if the Tunnel Works". Worked for me on v2.17.2. Just a very temporary fix.

Hello! We're very glad to inform you that a new Eddie Air client version has been released: 2.18beta. It is ready for public beta testing. How to test our experimental release: Go to download page of your OS Click on Other versions Click on Experimental Look at the changelog if you wish Download and install Please see the changelog: https://eddie.website/changelog/?software=client&format=html In this release, we changed all source code from the ground up, to separate what needs superuser privileges and what not. PLEASE CONSIDER THIS A BETA VERSION. Don't use it for real connection, it's only for those who want to collaborate to the project as beta-tester. We hope to raise now the frequency of feedback replies here and Eddie releases.

I guess the community would be much less irritated if there would be a status update like every two or four weeks or so regarding the new changes or development overall of the 3.x and 2.x clients. Putting some screenshots of new functions/design or describing what you've archived in the last weeks or so would also definitely help understand the progress of the development. Heck maybe even consider involving the community directly and let members vote in a poll how they like a change or a feature you are about to implement. That would definitely be welcomed by the community and members wouldn't feel beieng let down and think that they are tapping in the dark. That said, I really like and enjoy what you've accomplished with the development of the Android client so far. Really awesome work! (By the way - is there any way to turn the "Master-Password" feature of the Android client off? Or will it be implemented sometimes in the future? Thanks x) ) Hope to hear from your further development soon. Keep it up!

Yeah i do have to say i am not pleased with the response. Or rather lack thereof.

So the issue is with Eddie. Install OpenVPN: https://openvpn.net/community-downloads/ Use the AirVPN config generator to create config files and save those under program files/OpenVPN/config. After launching OpenVPN you will be able to right click and connect to the server of your choice.

Please report something: message error, log... Fixed in 2.18.2. Fixed in 2.18.2. In any combination of IPv6 disable: sysctl or grub. Fixed in 2.18.2 Cannot reproduce. In 2.18.2 we also improved some layout, but in any test System notifications are showed, in our Notifications area of the sidebar too. Please recheck. Cannot reproduce. Sometimes, if you close the window with the X button, menu takes some seconds to update, but works coherently. If we use the minimize button, it looks always fine. Please recheck. Quick: Yes, now it's default. Yes: Profile file (~/.config/eddie/default.profile) now can be encrypted with OS keyring or a custom master password. I don't remember the specific forum topic, I think you can try Automatic. This need more investigation. Please report OS of the laptop, connection info (what servers) etc. Windows resize: Cannot reproduce. Please recheck. Does anyone else have this issue? Yes, if you use the installer, it's automatic. Otherwise check in Preferences the installation of the service, to avoid password input every time. In Preferences you can enable Network Lock at startup. Absolutely, there was a bug. Fixed in 2.18.2. Please download the .xz edition for Arch, install with "pacman -U xxx.xz". Official AUR repo will be updated soon, for this beta stage download manually from Download page. This is IMPORTANT. We cannot reproduce the issue on our labs, on "10.15 Beta (19A4871) - macOS Catalina". We added some logs lines to identify the issues. If the problem occurs again with 2.18.2, please open a ticket with the full support log (Logs -> Support icon). Thanks. Correct, now UI is totally separated from an executable/daemon (launchd) that performs elevated actions. With launchd daemon, it's not expected anymore the prompt every time. Please report any issue.

Hello! This is excellent news. But you added an unusual warning at the end, which seems unusual. Wondering if it'll spread more FUD than necessary and perhaps not get you the same amount of feedback, in return. Anyway, it's working for me so far. The only minor errors, are UI texts. Not bad Staff :). Here's the changes, for anyone who doesn't want to follow the links:

About Eddie 3.x : we are still working on that, but we can't give out right now 'screenshot', as the UI is in draft/debug stage, sorry. Development of 3.x depends on some core-changes that we made directly in 2.x series in the latest months. We have released a beta version of the new 2.X series here: Still under testing in different OS and configs due to a lots of internal changes.We hope to improve the reactivity and feedback with this release, promote it as a stable version as soon as possible, and restart with frequent releases.

We are testing and fixing bugs, but I assure you that my team (including myself) is working full time on Eddie. We hope to release a public beta version during the first days of September.

Excellent Logged in and connected at super speeds I also disconnected and reconnected to another country which was also super fast. All seems OK now Thank You Banjo

This is not reverting to a previous configuration or version, just setting the time back. The issue is that a certificate on a server expired (about 3 hours ago, I suspect). By setting the clock back, your computer will see the certificate's expiration date, compare it to the computer's clock, and decide that it hasn't expired yet.

same error here Admin should post an ackowledgement of the issue and how long til they fix

The issue is specific to Eddie. I can use openvpn import a config file from air and it connects normally.

@airnoob Hello! This will be fixed for sure. We will not repeat the same mistake, trust us. Stop, you misunderstood the whole matter: the patch fixed the corruption of the configuration file which was caused by the bootstrap servers output. It was not something to be fixed in the code of Eddie desktop editions, apart of course designing a software which handles in a better way corrupt configuration files. The bootstrap servers were reconfigured with a new manifest format which introduced a bug: when someone tried to log the account in without having a valid plan, the bootstrap servers returned a bad message format that caused the corruption of the default.xml file of the user who did not have a valid plan. The bug was fixed quickly in the bootstrap servers. The patch you mention fixes corrupt configuration files on the client side, as an alternative to delete them. Not essential, just an additional tool for those Windows users who tried to access the service without a valid plan. Yes, you had better stop speculating. Clodo is an Air co-founder so your assumption is wrong. We will let Clodo explain the exact reasons of such delays in development, if he wishes so. Here we just point out that any excessive work load on some department is being quickly balanced to avoid any further problem of this kind. AirVPN has both the resources and the will to continue delivering the best VPN experience in the consumers' market as it has always done in the last 8 years. About the last year you mention, you can note that AirVPN has delivered from scratch not only an Android application with unrivaled features, but it is the only VPN which actively develops OpenVPN 3. AirVPN has added to OpenVPN 3 missing features that were never seen in it after years and years of development, like ChaCha20 cipher on the Data Channel. No other VPN service has ever achieved the same results. Kind regards

How strange, I see the staff are replying to other threads, but the one that's critical of them...Silence... I mean, it's clear for all to see: They've entirely given up on Eddie for desktop, they KNOW it's broken and they have willingly ignored issuing patches instead favoring broken software (If you can install Eddie on Ubuntu 18.04 desktop then great, because when it loads for me it just crashes). So great job Air, thanks for supporting the people who fund your business. It's great to see you'd rather get involved with political nonsense rather than making your own damn software functional. ProMIND does an amazing job (although the Android version needs some improvements), so what is Clodo doing to actually get the new version out there? Because we're a month from 12 months of NO UPDATES. 1 year. NO UPDATES. Jesus.

Here you go. I paid about £155 through Amazon in the UK, installing the custom Merlin's firmware wasn't anything like as a terrifying as my last Asus. Seems Asus have embraced the whole OpenWRT thing and are well up for some modification.

Got it all installed today, not tried selective routing and am just pushing everything through the VPN currently - seems to be rocking around 140Mbps up and down, which is likely a limitation of my wireless speed. So, if you might be asking the same questions as I am...go for the Asus like I did. It's definitely an upgrade in my situation.

openSUSE 15.1 looks fine, nothing in the log file

Version 2.18.2 beta (Thu, 12 Sep 2019 15:59:45 +0000) [change] Linux - FIxed a Lintian error on some distributions [bugfix] Linux - Netlock issue if IPv6 is disabled via GRUB ('Address family not supported by protocol' error) [bugfix] Linux - Sometimes Eddie doesn't close [bugfix] Linux - Arch issue with elevation, also restored .xz packages [bugfix] Windows - Issues with username with spaces [bugfix] macOS - Dump PF output and file in logs in case of failure [change] macOS - Notifications, better layout with icons [change] Added Boost in Libraries [bugfix] Minor UI changes

Hi thank you very much for your help most appreciated I would recommend to anyone your airVPN it is fast and very stable thanks regards Dave

Because it sure feels like they have, all we're hearing is it's "coming soon", but there's never any detail of what's coming or exactly when... I ask because the staff may be seemingly unaware that Eddie is completely broken on Ubuntu 18.04 and seemingly no care is taken to ensure a software that hasn't been updated in almost a year works. It's not okay to not update your major software for almost a year - at least issue patches and updates whilst working on the newer version.

New beta, nice! Some small-ish things at first blush.... OS: MacOS 10.14.6 (latest, all patched up) Eddie beta: 2.18.1 Notifications: In Preferences>UI, the "System notifications" box is check by default, and while there is a banner that pops up saying "1 new notification" from Eddie, no actual system notifications are showing up in the Notifications area of the sidebar. I don't usually keep this enabled (personal preference), but I did notice the behavior when I first installed the new beta. Show/Hide Main Window (in Eddie menu bar drop-down): I think this has been around a while, but it's definitely present in the beta so...after closing the Main window of Eddie, the drop-down in the menu bar will often list "Hide Main Window" as the option, instead of "Show Main Window". Selecting this "Hide..." option will indeed bring up the Main window. So, the functionality isn't 'broken' by any means, but the drop-down seems to lose track of Hide vs. Show. Preferences>Protocols: more of a question, perhaps...I see the default listing is now in a different order, with the TLS-Crypt options first (yay!), so does that mean if we leave the "Automatic" box checked, Eddie will try to connect with TLC-Crypt over UDP first? That's been something I've selected in prior Eddies, so just wondering at the default behavior now. Preference>General: is the "Profile data protection" option new? If so, is there going to be a blurb on the options for that somewhere once this Eddies goes final? Interesting option, just a but curious about it. Preferences>Advanced: I recall changing buffer sizes in the past (on good recommendation from folks here in the forum)...is that still needed to keep Eddie happy? Or have the many under-the-hood changes allowed for the default "Automatic" value to do the job these days? Preference>Advanced: I run Eddie on a laptop (and on a few different Wifi nets), and I'm noticing that I'm not getting IPv6 connections like I used to on the network I'm currently on today. At this location, IPLeak.net would regularly show me both v4 and a v6, while with the new Eddie a few difference connections (different servers) have mostly not shown me the v6. Admittedly, I don't use that much / at all, however it is a change in behavior that I've noticed, fwiw.

@airnoob: Of course you are right with what you are saying. One year without an update of an important software is a no go. But at the end of the day, what can you do? You can switch to another provider; there are plenty on the market. That's for you to decide. I am not satisfied with the current situation either. V2.16.3 is now a year without update, you can consider it deprecated. I personally would pay 2 or 3 Euros more a month if i get an up-to-date software in return, that's for sure. But i don't know if complaining expedites things in the end. Proof me wrong if it does. Regards, BB

I am also having the same issue when connecting to air's canadian servers. All websites seem to be functional except airvpn.org. However when connecting to one of air's vpn servers in the netherlands, I seem to be able to access the air website.

Do both, that is what I do. I will avoid the technical "how to" but its really easy to do. With 2 posts I don't know where you are on abilities to write simple UFW firewall rules. I use Eddie on several linux family machines. I set up totally internet blocked firewalls on these machines. Eddie running on the linux Desktop (Debian) will create its own firewall when its launched and will TEMPORARILY store my UFW firewall as a backup (done automatically in the background). When I close Eddie MY original firewall rules are reset so that my machines cannot ever access the internet under any circumstances without an AirVpn tunnel. For my machines this additional safety measure means that a family member cannot mount the computer and then go online while being outside an AirVpn tunnel. They have no clue or desire to learn how to mount UFW in a terminal and disable the firewall manually. They have learned to click on the AirVpn Icon on the Desktop and then enter the Admin password to launch it. I have Eddie set to auto connect to the desired server so they just sit there and enjoy an easy connection and safe surfing. So simple and compels their security whether the want it or not, LOL!!

Eddie apparently wants to establish an IPv6 connection, but your network interface refuses to do so. Either because disabled IPv6 on your network adapter or you don't have an IPv6 / Dual Stack capabiltiy on your network. Try disabling IPv6 in Eddie, and see if it works. Regards, BB

Hello! Yes, we aim to Catalina compatibility with both Eddie and the new software based on OpenVPN3-AirVPN library. Stay tuned. Kind regards

Hello Notgund1, I am by no means an expert, but If you want someone to be able to help you, they will need more information. Like the operating system you are using, and logs from Eddie so they can figure out the reason why it is happening to you. Have you tried using different ports and connection protocols, to see if it still happens? Just out of curiosity?

Glad you resolved your issue/problem☺️ What is the IP on No-IP DUC app/icon on your PC server? If you see an AirVPN IP case solved.

Thanks for your input. I have managed to resolve this matter now. I firstly stopped protection with Kaspersky but the problem was still there. I started Kaspersky again then removed Zone Alarm Firewall and Eddie installed and connected first time. Time to look for another firewall I think. Thanks

Hello! At this stage we can say that the cause of this specific problem was essentially a ban against IP addresses, a ban which extended on all of our infrastructure to defend Air against attacks. To be banned an IP address has to fail several login attempts in a row in a short time. As the whole matter involved at least 40 persons, probably some more, who did not change IP address in the last days, we can't say how it's possible that their IP addresses were all banned. We are searching for flaws in our anti-flood system. It is the same system that has been working fine with no modifications in the last 18-20 months so if there's some bug it's really well hidden and comes out so rarely. Even if it's a bug, why it did not affect, say 1000, 5000 or 20000 or ALL users, but just a tiny tiny fraction? While a few cases might be explained by infected machines, when the owner is not even aware that the system performs attacks, we can't realistically assume that all of a sudden the machines of more than 40 users were infected all in the last 2-3 days, and all infected with the same peculiar malware which attacked AirVPN (too or exclusively). We will keep you posted if we find anything relevant. In the meantime please keep reporting whether everything is fine or the problem comes back. Kind regards

Thanks to all the software health-care professionals, there, for bringing Eddie back to health. Ciao from New World.

Thanks for this and noted for future reference. It always amazes me, that when a glitch such as this happens, the amount of people who spit their dummies out. It seems very few people have much patience these days. Microsoft users I expect 😉 All sorted by AirVPN and pretty quickly too. Big thumbs up. 👍

Hello, we have experienced a problem with VPN server LetsEncrypt certificates deployment. The system procedure got stuck and failed to deploy updated certificates. In turn, such a failure caused "route check" failures on Eddie desktop editions, and ONLY on them, due to expired certificates verified by cURL during the route check phase. The problem has been affecting a wide amount of VPN servers for about 8 hours and has been resolved completely now. We deeply apologize for any inconvenience. Kind regards

Same for me. SSL certificate expired. This appears in the logs: "curl: (60) SSL certificate problem: certificate has expired" Surely someone should know when their certificates expire and renew them in time? Their whole business relies on this... 😕

Isn't that kind of like saying that because the oil needed changing in your Chevrolet you're going to be switching to a Ford? This is obviously a temporary glitch/maintenance issue that will be fixed. I still trust AirVPN far more than any other VPN service, and this sort of thing can happen with any of them. It's hard to be patient I know when we're paying for a service. Just my opinion FWIW.

There are other threads about this topic, but the upshot is that there's an expired cert. A couple of ways to work around it: set your system clock back a week or whatever. Alternatively if you're on Mac or Linux you can create the file: ~/.curlrc and put a single line in it: --insecure

If it fails on the ipv4 check you need to set your date back a couple days until there's a fix.

Set your clock back a week. done. When its resolved, meaning new cert, set it back.

Root cause of this issue appears to be an expired certificate. If you reset your system time to yesterday (I went back a week, so that my day of week will still be correct) or earlier, then I believe you should be able to connect. It works for me. And while I do work in support, I do not work for AirVPN support, so do not take this as an official answer from them. p

Same problem here on Linux version. "IPv4 checking route failed" "certificate has expired"

Thank you to Clodo and the staff for replying. There's no harm in communicating with the community: "hey, here's the status of Eddie". Maybe Clodo is the sole developer of the desktop version, maybe there's more than we're aware of but taking the time to talk doesn't take that long. Also, this might not be possible, but I'd love to see development builds released with the source code (if that can be built into the workflow) so the community can help you and get involved (maybe that might help or hinder, but having many people poking around, finding/fixing bugs isn't a bad thing). Of course, scaling to deal with that can be a process in itself (handling PR's, issues etc). But at least talking about the new version, the new UI, screenshots, progress reports, that can satisfy users (like me and some above) and keep them engaged. If you fall off a cliff entirely and disappear...Well threads like this happen asking "what is going on?". Air provides a superior service and client, I want to give money for the development of these clients (for Clodo, ProMind and others) because they're what I use and rely on, on a daily basis, and are by far the best clients for OpenVPN in existance. So please keep us posted, you may not realise it but some invest for exactly this reason, you're both a service provider and a software developer, I'd love to support that directly if you need more people (but I am sure finding good quality developers is not so easy. Many many people rely on code written by Clodo/ProMind so it's not an easy job).

> set a permanent firewall rule (or two, if you have IPv6) blocking all outbound traffic. How? I did this on Windows 10 and Eddie just refuses to connect, maybe step by step would be useful for noobs like me please?

hello people, i have a question because of the network lock in airvpn, i activated it but 1 problem: its only working when the AIRVPN client is started, i chose airvpn auto windows start but the problem is that still with ssd its taking maybe 5 seconds to start (it starts with loading beam). the question is how can if fix that? example: the airvpn client eddie crashes (latest version ofc) -> my internet IS UNPROTECTED! thanks for any help regards

"The mass have never decided anything. " Perhaps its the general state of mind about privacy and what can happen if there is no privacy left. Most of the people dont want to think or talk about this topic. Convenience first or something. Interesting but also a horror. Casper.

The United States is an enemy of the Internet. More and more our technology and communications are captured illegaly and stored for many years and then used against us in court. The government seems to sincerely believe that it owns the Internet and regulary hacks into foreign servers to retrieve data, seizes domain names, etc. and any citizen who can be considered a hacker under broad laws will be thrown in prison. My warning as a US citizen is to watch out, encrypt, keep everything secure, keep data offshore, and avoid any US-influenced entities such as ICANN. Thank you AirVPN for the great continued service. I've been using multiple VPN connections almost constantly for the past year everywhere and as far as I can see that will continue