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Staff

Staff
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  1. Like
    Staff got a reaction from organicchocolate in Google "Unaddressed Abuse Complaints"   ...
    Hello!

    Google Search should never be used for privacy reasons (Google profiling techniques are so advanced that you risk to create a correlation between your real identity and your VPN identity at the tiniest error) and ethical reasons, but you can rely on startpage.com if you really need Google Search. Startpage will proxy your queries to Google Search and serve you back Google reply, therefore an additional protection layer stands between your node and Google and you usually avoid captchas. A very good search engine offering privacy protection commitment is Brave Search:
    https://search.brave.com

    Kind regards
     
  2. Like
    Staff got a reaction from benfitita in Download speeds repeatedly drop to 0   ...
    @flyinryan62161

    Hello!

    The problem can be caused by an unstable line or an inappropriate MTU. Please make sure that your router firmware and your network interface driver are both up to date. If you connect your device to your router via WiFi try to get a stronger signal and change channel properly. If you connect via cable, please test a replacement Ethernet cable. If you connect your device to to the VPN via WireGuard test small MTU sizes, starting from 1280 bytes. If you connect via OpenVPN over UDP, try to add the mssfix 1280 directive or switch to TCP. Should you need more specific support on points 3 and 4, please specify your Operating System name and version as well as the software you run to connect to AirVPN servers.

    Kind regards
     
  3. Like
    Staff got a reaction from benfitita in End of season sale   ...
    Hello!
     
    We're very glad to announce a special promotion on our long term Premium plans for the end of Summer or Winter, according to the hemisphere you live in.
     
    You can get prices as low as 2.06 €/month with a three years plan, which is a 70% discount when compared to monthly plan price of 7 €.
      If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.

    Please check plans special prices on https://airvpn.org and https://airvpn.org/buy
    All reported discounts are computed against the 7 EUR/month plan. Promotion expires on 2024-03-25 UTC.

    Kind regards & datalove
    AirVPN Staff
  4. Like
    Staff got a reaction from knighthawk in New 10 Gbit/s server available (US)   ...
    Hello!

    The CPU of 10 Gbit/s servers does not have high load on average and the 10 Gbit/s servers have repeatedly reached more than 12 Gbit/s peak performance (6 up + 6 down). They also have quite a remarkable average, for example Haedus on weekends keeps an impressive 8 Gbit/s averaged on the 48 hours! OpenVPN surely loads the CPU, that's unavoidable, but we're topping CPU capacity only when the total amount of connected clients exceed 300, which normally should not happen: Eddie will not recommend connection to servers with approaching to limit connected clients and our areas FQDN will not resolve to those servers' IP addresses.

    As a side note, consider that the 10 Gbit/s servers marked with "6000 Mbit/s" maximum bandwidth are connected to a 10 Gbit/s port but with our plan the provider guarantees 3 Gbit/s full duplex 24/7, while they are "best effort" burstable to 10 Gbit/s.

    Kind regards
     
  5. Like
    Staff got a reaction from knighthawk in USA: servers withdrawal and replacement announcement   ...
    Hello!

    Not entirely, because we aim at maintaining approximately the current redundancy. The reason is that for redundancy considerations and non linear CPU load on amount of connected clients we cannot deem one 3 Gbit/s server as equivalent to three 1 Gbit/s servers and even less so 10 Gbit/s server equivalent to ten 1 Gbit/s server.  In this specific case four servers have been replaced by four servers (if you add up the other 10 Gbit/s server in Los Angeles) and more should come in Florida.

    Kind regards
     
  6. Like
    Staff got a reaction from knighthawk in New 3 Gbit/s server available (US)   ...
    Hello!

    The server features a 10 Gbit/s NIC connected to a 10 Gbit/s port. 3 Gbit/s (full duplex) are guaranteed and unmetered. Fully burstable to 10 Gbit/s best effort, 3 Gbit/s (full duplex) commitment 100% guaranteed.

    Kind regards
     
  7. Like
    Staff got a reaction from benfitita in End of season sale   ...
    Hello!
     
    We're very glad to announce a special promotion on our long term Premium plans for the end of Summer or Winter, according to the hemisphere you live in.
     
    You can get prices as low as 2.06 €/month with a three years plan, which is a 70% discount when compared to monthly plan price of 7 €.
      If you're already our customer and you wish to stay aboard for a longer period, any additional subscription will be added on top of already existing subscriptions and you will not lose any day.

    Please check plans special prices on https://airvpn.org and https://airvpn.org/buy
    All reported discounts are computed against the 7 EUR/month plan. Promotion expires on 2024-03-25 UTC.

    Kind regards & datalove
    AirVPN Staff
  8. Like
    Staff got a reaction from Seebarschtian in Two new 10 Gbit/s servers available (NL)   ...
    Hello!

    We're very glad to inform you that two new 10 Gbit/s servers located in Alblasserdam (the Netherlands) are available: Menkent and Piautos.

    The AirVPN client will show automatically the new servers; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637, 47107 and 51820 UDP for WireGuard.

    The servers support OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard.

    Full IPv6 support is included as well.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses and 4096 bit DH key not shared with any other VPN server.

    You can check the status as usual in our real time servers monitor:
    https://airvpn.org/servers/Menkent
    https://airvpn.org/servers/Piautos

    Do not hesitate to contact us for any information or issue.
    Kind regards and datalove
     

  9. Like
    Staff got a reaction from Seebarschtian in Two new 10 Gbit/s servers available (NL)   ...
    Hello!

    We're very glad to inform you that two new 10 Gbit/s servers located in Alblasserdam (the Netherlands) are available: Menkent and Piautos.

    The AirVPN client will show automatically the new servers; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637, 47107 and 51820 UDP for WireGuard.

    The servers support OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard.

    Full IPv6 support is included as well.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses and 4096 bit DH key not shared with any other VPN server.

    You can check the status as usual in our real time servers monitor:
    https://airvpn.org/servers/Menkent
    https://airvpn.org/servers/Piautos

    Do not hesitate to contact us for any information or issue.
    Kind regards and datalove
     

  10. Like
    Staff got a reaction from Seebarschtian in Two new 10 Gbit/s servers available (NL)   ...
    Hello!

    We're very glad to inform you that two new 10 Gbit/s servers located in Alblasserdam (the Netherlands) are available: Menkent and Piautos.

    The AirVPN client will show automatically the new servers; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637, 47107 and 51820 UDP for WireGuard.

    The servers support OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard.

    Full IPv6 support is included as well.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses and 4096 bit DH key not shared with any other VPN server.

    You can check the status as usual in our real time servers monitor:
    https://airvpn.org/servers/Menkent
    https://airvpn.org/servers/Piautos

    Do not hesitate to contact us for any information or issue.
    Kind regards and datalove
     

  11. Like
    Staff got a reaction from Seebarschtian in Two new 10 Gbit/s servers available (NL)   ...
    Hello!

    We're very glad to inform you that two new 10 Gbit/s servers located in Alblasserdam (the Netherlands) are available: Menkent and Piautos.

    The AirVPN client will show automatically the new servers; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637, 47107 and 51820 UDP for WireGuard.

    The servers support OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard.

    Full IPv6 support is included as well.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses and 4096 bit DH key not shared with any other VPN server.

    You can check the status as usual in our real time servers monitor:
    https://airvpn.org/servers/Menkent
    https://airvpn.org/servers/Piautos

    Do not hesitate to contact us for any information or issue.
    Kind regards and datalove
     

  12. Like
    Staff got a reaction from Seebarschtian in Two new 10 Gbit/s servers available (NL)   ...
    Hello!

    We're very glad to inform you that two new 10 Gbit/s servers located in Alblasserdam (the Netherlands) are available: Menkent and Piautos.

    The AirVPN client will show automatically the new servers; if you use any other OpenVPN or WireGuard client you can generate all the files to access it through our configuration/certificates/key generator (menu "Client Area"->"Config generator"). The server accepts connections on ports 53, 80, 443, 1194, 2018 UDP and TCP for OpenVPN and ports 1637, 47107 and 51820 UDP for WireGuard.

    The servers support OpenVPN over SSL and OpenVPN over SSH, TLS 1.3, OpenVPN tls-crypt and WireGuard.

    Full IPv6 support is included as well.

    As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses and 4096 bit DH key not shared with any other VPN server.

    You can check the status as usual in our real time servers monitor:
    https://airvpn.org/servers/Menkent
    https://airvpn.org/servers/Piautos

    Do not hesitate to contact us for any information or issue.
    Kind regards and datalove
     

  13. Thanks
    Staff reacted to Nasheayahu in Stripe: Trying to renew sub, but failing....   ...
    Your welcome, I have not had a pleasant experience until I discovered AirVPN. 😂 I believe I found the problem was with the Bank I was a member off, it not only was with Strip but multiple vendors, so I closed my account and open a new one with another establishment, so when I get my new card (5 - 7 business days), I'll give it another try....
  14. Sad
    Staff got a reaction from pHxaq in Risk of leaks when restarting bluetit?   ...
    Hello!

    Yes, there is a small likelihood that leaks will occur: when you restart Bluetit, first Bluetit stops and the previous firewall rules, policy settings included, are restored. Then Bluetit starts and Network Lock rules are enforced. The time between those actions varies from system to system, but in general a few tenths of a second are required. If, during those tenths of seconds, a process manages to create a new socket and send out data, or use a pre-existing one whose communications did not "time out", you will have a leak.

    A safer approach is to disconnect and reconnect with Goldcrest. By using Goldcrest to send commands to Bluetit, the persistent network lock is not disabled at any stage: the rules are of course changed, but the whole process is carried out while maintaining the "drop" policy.

    Kind regards
     
  15. Thanks
    Staff reacted to matts9 in Eddie-UI.exe using a lot of CPU   ...
    I may have had similar issue as OP. For me the CPU usage of Eddie-UI.exe was in range od 0.5%-3% constantly (even when Eddie was hidden in the tray).
    Since Eddie is open-source and I'm a .NET engineer (I troubleshot a lot of app performance problems at work) I sat one Saturday afternoon and found that the issue was in the method call that gets network interfaces from system.
    The fix is a couple lines of code - store NetworkInterface objects in process memory (monitor for changes) and call GetIPv4Statistics() on them instead if creating new ones every time.
    I'm running with this custom Eddie build for over a year now without observing regressions and the CPU usage is stable at 0.0-0.1% in background   After seeing this topic I re-tested with and without the patch on version 2.24.2. The results are visible on the screenshots.
    @Staff Feel free to test this patch [git apply file.patch]
    I'm using Windows - haven't tested other platforms 

    BR
     


     

     
    network-interface-get-improvement.patch
  16. Like
    Staff got a reaction from Stalinium in Termination of service in Italy   ...
    Hello!

    We were easy prophets in this case. The catastrophic blackout referred to in the article is a concrete example of the risk we denounced, a violation of fundamental rights, a confirmation of the wisdom of our decision and a demonstration of the irresponsible and odious frivolity of decisions taken by private actors. Our infrastructure must not be polluted by repugnant decisions taken by private entities that seem to have little or no technical competence and that, so far, enjoy impunity for any mistake, no matter how serious.

    Kind regards
     
  17. Thanks
    Staff got a reaction from Viaica in Eddie Desktop 2.24 beta released   ...
    New version 2.24.2, primarily containing bug fixes related to the Linux build.
    [bugfix] [windows] Shortcut .lnk for all users [bugfix] [linux] Fixed a systemd-resolved issue that caused wrong "DNS of the interface x switched to VPN DNS - via systemd-resolved" [bugfix] [linux] An issue with tray-icon at exit [bugfix] [linux] A concurrency issue that caused the application not to close [bugfix] [linux] Dependency to mono-runtime-common (only on .deb packages) [bugfix] [linux] Minor fixes [bugfix] [linux] Arch build in AUR
  18. Like
    Staff got a reaction from benfitita in DNS question   ...
    Hello!

    Assuming that in your setup it's the router the device connecting to some VPN server and sharing the VPN traffic with any device behind, please consider that the DNS settings of each device "take precedence". If the device is configured to query Norton Connect Safe DNS, the DNS queries from that device will be encrypted and tunneled by the router (together with all the traffic from that device) and reach the Norton DNS from our VPN servers. Norton DNS will see queries coming from the exit-IP address of our VPN servers.

    Kind regards
     
  19. Like
    Staff got a reaction from ecogit in Eddie Desktop 2.24 beta released   ...
    Hello!
     
    We're very glad to inform you that a new Eddie Air client version has been released: 2.24 beta. It is ready for public beta testing.
     
    How to test our experimental release:
    Go to download page of your OS Click the button Switch to EXPERIMENTAL Download and install
    This is a new version of Eddie Desktop (Windows / Linux / MacOS).
    We know there is still 2.21.8 as stable, and 2.22.x and 2.23.x series never reached the stable version.
    We hope that this version 2.24.x will be tested and reach a stable release.

    Internally (in terms of development and code) it represents a significant step forward for us: the CLI editions are compiled with dotnet 7, without Mono, Xamarin and any dependency on NetFramework (Windows) or Mono (Linux, MacOS). 
    All CLI projects can be opened in Visual Studio Code and debugged on any OS (macOS, Linux, Windows) without the need to use Xamarin, Visual Studio or Visual Studio for Mac. 
    A new UI is in the works that will finally remove the dependency on Mono and Xamarin, but we don't have a release date to announce yet. 
    The MacOS CLI is new (previously there was only the UI, or the UI with "-cli"), and it's also native for arm64. 
    Overall, there has been a significant effort to clean up and modernise the code, and to prepare our build/deploy scripts for the new UI as well. 

    We understand that there are still tickets or posts that we haven't responded to yet, but we preferred to complete this step first.

    Main changelog: [new] WireGuard is now the default communication protocol [new] All CLI editions can be compiled and debugged with VSCode and .NET7 [new] [macOS] CLI-only edition, built with .NET7, without Xamarin [new] New commandline only option "elevated.method" [change] OpenVPN 2.6.9 [change] [linux] CLI edition, built with .NET7, without Mono [change] [linux] .deb and .rpm, removed Mono dependency [change] [linux] .deb package tries to initialize elevated service at install/uninstall, .rpm package still missing this feature. [change] [windows] CLI edition, built with .NET7 [change] [all] Better management of SIGTERM signal [change] [all] Don't check if app dir is writable for portable-mode, now managed by presence of "portable.txt". [bugfix] [linux] terminal issue with sudo elevation [deprecation] [all] -cli mode for UI. Use CLI edition directly, now available in all supported platform. [deprecation] [windows] Vista builds [deprecation] [windows] Windows Firewall Network Lock mode [deprecation] [linux] x86 builds [deprecation] [linux] Portable Mono builds
     
  20. Thanks
    Staff reacted to Stalinium in Six new 1 Gbit/s servers available (US)   ...
    Typo in the first paragraph. The server name is written as "Meleph"
  21. Like
    Staff got a reaction from Stalinium in Termination of service in Italy   ...
    Hello!

    We were easy prophets in this case. The catastrophic blackout referred to in the article is a concrete example of the risk we denounced, a violation of fundamental rights, a confirmation of the wisdom of our decision and a demonstration of the irresponsible and odious frivolity of decisions taken by private actors. Our infrastructure must not be polluted by repugnant decisions taken by private entities that seem to have little or no technical competence and that, so far, enjoy impunity for any mistake, no matter how serious.

    Kind regards
     
  22. Thanks
    Staff reacted to Ghederzarz in Eddie Desktop 2.24 beta released   ...
    2.24 tester here: Installed the eddie on fedora and the graphics elements are veeeeery slow at loading
  23. Thanks
    Staff reacted to zedik in Eddie Desktop 2.24 beta released   ...
    On Linux Mint new version of Eddie 2.24.1 beta does not want to exit (I have to kill it) also I am loosing internet connection when trying to close Eddie.
    Bellow is the picture of the message: ↓

    BTW, I have mono-runtime-common package installed.
  24. Thanks
    Staff reacted to mnzx in Eddie Desktop 2.24 beta released   ...
    When I upgraded from 2.23.2 to 2.24.0 everything worked fine, that means that mono-runtime-common was not uninstalled, but it was uninstalled when going from 2.24.0 to 2.24.1.
    After the problem I went back to 2.23.2 and now I upgraded directly to 2.24.1, but I didn't need to install mono-runtime-common because this time it was not uninstalled when running apt autoremove.

    so, confirmed, the workaround works around. But not exactly as expected.
  25. Thanks
    Staff reacted to spinmaster in Eddie Desktop 2.24 beta released   ...
    I can confirm, that this is fixed in 2.24.1 (tested on macOS). Thanks! 👍
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