Staff

pathan7 wrote:

any free trial

Hello!

Not here - please contact us in private and/or follow us on Twitter.

https://twitter.com/airvpn

Kind regards

AirVPN admins

jason_1 wrote:

It's working! Last problem was with the firewall, service restart was required, duh...

So, thank you very much. I will be buying the service at the expiration of this few more days I have left.

It is working without the client, using Mandrivas GUI and openVPN.

One thing I have to say is, and accept my critique as constructive, is that the service offering is misleading. There is no free use. There is a trial. Or I am wrong?

In any case, thanks, it works. Speed is acceptable and I have what I needed now.

Hello!

Glad to hear that it's working and meeting your requirements. :cheer:

Free access can be for trial or for unconditional free "lifetime" access - the latter is reserved to our discretion (typically it's reserved to activists and persons who live in hostile environments).

Kind regards

AirVPN admins

jason_1 wrote:

Just to quickly address the config file issue before continuing to contact you for the codes and stuff. I realized it hasn't attached as it is not *.txt so I had it reattached in previous post and now here again.

I have generated one more air.zip just now and I attach that one too, it contains same IP address.

I believe it is because my user name doesn't have any usage enabled? I don't have any server listed on the "access without our client" page. [file name=air-20110415.txt size=456]https://airvpn.org/media/kunena/attachments/legacy/files/air-20110415.txt[/file]

Hello and thank you, we'll look into the issue. EDIT: bug fixed.

Did you get a free access with the code published on Twitter? There are still some available.

https://twitter.com/airvpn

Kind regards

AirVPN admins

AirVPN client 1.1 has been released. Upgrade is strongly recommended.

Changes:

- fixed "hang" bug which happened sometimes when auth_failed;

- fixed "out of matrix index" bug which caused a crash;

- tries reconnecting and issues a warning if connection drops;

- "Disconnect" button is always displayed, even during connection;

- improved layout of the servers list;

- country flag of the exit node is displayed in the stats window;

- OpenVPN log is displayed during connection.

New screenshots and download here:

https://airvpn.org/index.php?option=com_content&view=article&id=69&Itemid=123

Kind regards

AirVPN admins

tommy83 wrote:

Any news about Altair server?

Hello!

Altair is ok, we are working on it for some experiments.

Kind regards

AirVPN admins

jason_1 wrote:

Hello!

1) Activate your account on our website either with a 4 days trial code you can get for free requesting it (select "Support"-->"Contact us") or with a premium subscription ("Member"-->"Payment Plans" to see the prices).

So, as a free member I have to contact you to get 4 day trial code? Consequently there is no free service then?

Hello!

Yes, free service is available but you need to ask for it first. You may either use the menu "Support"-->"Contact us", or get the codes from Twitter (follow airvpn there). Please note that we take care to limit free accesses in order not to impair bandwidth guaranteed to premium members and activists; and not to allow scammers to resell the free service to unaware persons.

3) The gateway displayed in your configuration points to a server (94.75.225.91) which is currently offline. Perhaps you did not generate air.zip recently, or maybe you have created manually a configuration, or you are not pointing to the correct configuration .ovpn file.

The IP and port I took from attached file that is included in the generated zip file that was generated and downloaded yesterday.

It should be impossible to generate a configuration file with that IP. After your message we tested the generator once again and as a matter of fact it seems there's no way to generate an incorrect configuration file. How did you manage to get that? Did you see in the servers list "Altair"?

In drak tool I have to fill in all by hand. I wanted to try this before downloading and installing any other tool.

Ok, so you might proceed in this way: generate the proper configuration file, open it with a text editor, and fill by hand in drak the parameters you can see in air.ovpn.

Kind regards

AirVPN admins

nagy00 wrote:

sorry but i do that ...... & cant find any servers !!!!

Hello!

Probably your account is not authorized to access any server. Feel free to contact us for any further information.

Kind regards

AirVPN

nagy00 wrote:

hi all ..... i need the config files of tcp connection port 80 .... can any one upload it to me please ...because i cant find any config files in the website ..... iam watting

Hello!

You can generate configuration file (and certificate and key files) and download them in our website. Pick menu "Members"-->"Access without our client", select your favourite server and port, click "Generate" and download air.zip. Do not forget to copy all the files inside air.zip and paste them in the OpenVPN configuration directory.

Kind regards

AirVPN admins

goftari wrote:

It's okay HugeHedon

I'm trying to get connected to this OpenVPN service from Iran, but the ISP or the government has blocked OpenVPN connections, and so the TLS handshake fails.

I noted this as I was trying to connect using my Windows 7, with my OpenVPN client.

Thanks anyway for your response

Regards, Alireza

Hello!

Now we have connections from Iran. Unfortunately we can't say whether the block has been removed globally or the connections come from a different ISP.

Kind regards

AirVPN admins

mcwood wrote:

hi i have problem connecting. Any ideas? Thanks.

this is the output:

Wed Apr 13 11:25:19 2011 [server] Peer Connection Initiated with [AF_INET]94.75.255.91:443

 

Hello!

You're trying to connect to Altair server which currently does not accept connections from premium members (we are using it to evaluate an additional service for premium members). You should re-generate the configuration files to connect either to Polaris, Omicron or Sigma. Thank you, we apologize for the inconvenience.

Kind regards

AirVPN admins

Hello!

1) Activate your account on our website either with a 4 days trial code you can get for free requesting it (select "Support"-->"Contact us") or with a premium subscription ("Member"-->"Payment Plans" to see the prices).

2) Copy the files inside air.zip and paste them in the proper OpenVPN configuration directory (probably you have already done so, but see point 3: there's something wrong)

3) The gateway displayed in your configuration points to a server (94.75.225.91) which is currently offline. Perhaps you did not generate air.zip recently, or maybe you have created manually a configuration, or you are not pointing to the correct configuration .ovpn file

After having copied the correct air.ovpn configuration file, you should see in the drak vpn configurator all the options correctly configured (do not create a new connection if, by doing so, drak creates a new configuration).

As an alternative, you can use a shell (follow the instructions reported in "More"-->"Connect with..."-->"Linux") and get rid of drak.

After all of the above, if you can't connect do not hesitate to send us the complete OpenVPN connection log.

Kind regards

AirVPN admins

kenzieparis wrote:

Hello,

Thanks for the quick reply. Although there is a "Great Firewall of China", I have used AirVPN before so it shouldn't be the problem, and I have indeed copied all configuration files to the proper location. I have previously had problems with Tunnelblick file parsing, but I'm unclear about exactly what parameters I should modify and where. Could you please be more specific?

Thank you!

Hello!

Yes, at the moment all of our servers are reachable from China.

Before proceeding with Tunnelblick, anyway, you might perform a test with another OpenVPN client for Mac, Viscosity. Although it is free only for 1 month trial, you can use it during this period as a test to ascertain whether the connection problem relies on Tunnelblick or not.

'>http://www.thesparklabs.com/viscosity/>

Kind regards

AirVPN admins

kenzieparis wrote:

Hello! I just paid for premium access and I'm glad to see Omicron up and running, but I can't seem to connect...

2011-04-13 10:49:16 TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)

2011-04-13 10:49:16 TLS Error: TLS handshake failed

In fact, this happens no matter which server I try to connect to through any UDP port. If I try to connect through any TCP port, I get the authorization failure error... Any ideas on what's going on? I appreciate your time and help!

Hello!

You are authorized to access all the servers...

First, could you please make sure that:

- a firewall does not block Tunnelblick.

- you have copied all the files (including key and certificates) inside air.zip and pasted them into ~/Library/Application Support/Tunnelblick/Configurations

If all of the above does not solve the problem, be aware that there is a rare bug in some Tunnelblick versions which causes connection failures like yours. It seems to be caused by a wrong configuration file parsing. Once you have imported the configuration, try to modify some parameter (for example, Edit connection from Preferences). Change for example connection port, set it 80. Then save and try again.

Let us know if you could manage to solve the problem or not.

Kind regards

AirVPN admins

nagy00 wrote:

when i trying to connect to the air server i have an error this is the all message : -

AUTH: Received AUTH_FAILED control message

plz help what can i do ??

Hello!

Probably you need to activate your account. In order to do that, go to "Member"-->"Payment plans" and either insert your coupon code or perform the payment for the plan you wish.

If you have already performed the aforementioned steps, please do not hesitate to open a ticket or to contact us for assistance; please attach the complete OpenVPN connection log.

Kind regards

AirVPN admins

lekkers wrote:

So, if i understand this right...... i have to have a paid account to get servers in the serverlist?

If so... how can i use the "free" option so i can at least try the service?

If i look at "access plans" there are options for free guest and for free member but neither of them shows servers in the list.

Hello!

You need to activate your account, with the free coupons which can be found on Twitter:

https://twitter.com/airvpn

or asking for free access to us:

menu "Support"-->"Contact us" (please do not ask in the forum).

Just a couple of notes: priority for free access goes to activists who operate in freedom of expression hostile countries; what's more, free accesses are given according to slots and bandwidth availability, in order not to impact on guaranteed bandwidth for premium members (and in order to fight scammers), since we offer the unique feature to guarantee an allocated bandwidth according to our Terms of Service.

Kind regards

AirVPN admins

unknownman wrote:

I have the same problem and the log file is empty

Hello!

Please make sure that you have activated your account (clicking on "Payment Plans" and either inserting the free coupon code or paying the premium membership).

If you already did so: please try and connect with the OpenVPN client instead of AirVPN client. Logs are located in the OpenVPN logs directory. A probable path under Windows 7 is C:\Program Files (x86)\OpenVPN\log

Do not hesitate to open a ticket or to use "Support"-->"Contact us" menu for further assistance. Please attach the full OpenVPN connection log.

Kind regards

AirVPN admins

Hello!

We have just added a new server to our infrastructure: Omicron. It is located in an excellent datacenter (like Altair) and has a German IP. It adds a full 100 Mbit/s bandwidth capacity to our servers pool without any traffic limitation.

Omicron accepts connections on port 53, 80, and 443 (TCP and UDP).

Users with high traffic demand (hundreds of GB or even several TB per month) are kindly advised to give priority connection to this server.

Due to its CPU and RAM capacity, Omicron is able to support hundreds of simultaneous connections in case of need.

As usual, and according to our policy, we don't force any bandwidth or traffic limitation and we respect our commitment to provide a guaranteed allocated bandwidth under any circumstance.

You can pick Omicron connection either through AirVPN client or through our configuration generator right now.

Kind regards

AirVPN admins

aliboy wrote:

hello

Whether the files are copied to a particular path ?

No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

What should I do?

thanks

Hello!

Copy all the files inside air.zip and paste them in the OpenVPN configuration directory (usually /etc/openvpn). See also https://airvpn.org/index.php?option=com_content&view=article&id=67&Itemid=124

Kind regards

AirVPN admins

Plaish wrote:

But how can I connect as a free member on tunnelblick?

Thanks

Hello!

Feel free to ask for a free period to test our services (menu "Support"-->"Contact us").

Kind regards

AirVPN admins

Plaish wrote:

Hi! I am a free member and I downloaded the configuration (no proxy): I installed in tunnelblick 3.2 and now I have this tunnelblick window:

air: Authentication failed

The credentials (passphrase or username/password) were not accepted by the remote VPN server.

What can I do?

Thanks

Hello!

If you are a premium member, do not hesitate to open a ticket and please attach the complete connection log file.

If you are not a premium user, this is normal, since only premium members are authorized to access premium servers. Feel free to ask for a free trial premium period to test our services (menu "Support"-->"Contact us").

Kind regards

AirVPN admins

aliboy wrote:

hello

Whole logs placed here. ( tail -f /var/log/daemon.log )

This link is valid for one month.

thanks!

Hello!

Looking at the logs, it appears that the problem lies in missing configuration file and/or missing certificate. Can you please make sure that ALL the files inside air.zip have been copied and pasted in the proper directory?

Kind regards

AirVPN admins

aliboy wrote:

hello

First of all,Thanks to all developers & contributors! (airvpn.org).

I am using airvpn packages but I use the tips below.

here

( Briefly : To import the configuration file, open NetworkManager and go to VPN Connections > Configure VPN.

Locate the file air.ovpn that you have just unzipped. Click Open.

A new window will open. Leave everything as it is and click Apply. )

when I'm going to connect my vpn , any message will not be.

Repeat several times in different ways, but I still did not answer.

I do not know what I should do?

thanks!

Hello!

Could you please provide us with the complete OpenVPN connection logs?

Thank you.

Kind regards

AirVPN admins

balabiotto wrote:

It seems that German server is down too. It's totally unresponsive, I'm unable to connect on any port...

Hello!

Polaris, the German server, has been and is up and running. It was also up and accepting connections at the time of your writing: could you please check your configuration? Feel free to open a ticket if you can't solve the problem.

Kind regards

AirVPN admins

Neo619 wrote:

all nodes are still tooooo slow, without vpn i go normaly 800/900 kb/s with vpn i go 10/5 kb/s

you might find a node in Italy?

Hello!

Recorded, real-life speeds from Italy on connections to German and Holland servers range from 4 to 16 Mbit/s. The speeds that you cite are definately an anomaly, feel free to open a ticket in order to investigate the reasons.

Kind regards

AirVPN admins

Hello!

Altair, the Netherlands server, is going down now for scheduled maintenance. Planned intervention time: several hours.

Please connect to Polaris and Sigma in the meantime.

Thank you!

Kind regards

AirVPN admins