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AirVPN

Staff

Staff
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Posts posted by Staff

  1. Posted ...

    saadss wrote:

    hi

    i wanna pay with my credit card directly,

    so how can i do that ?

    Hello!

    We don't accept direct payments with credit cards. Anyway, all major credit cards are accepted by PayPal and AlertPay (please note that we momentarily don't accept AlertPay payments as long as they don't allow fund withdrawals to credit and debit cards; their customer service told us they are going to solve the issue very soon).

    We also accept Bitcoin and Liberty Reserve.

    Kind regards

    AirVPN admins

  2. Posted ...

    Hello!

    Test AirVPN for free for the weekend, code TWTA.

    Please activate your account with the following steps:

    - log in the website

    - select "Payment Plans" and pick "4 days membership"

    - before the checkout, insert the code TWTA (all uppercase) and click "APPLY"

    - your account will be immediately activated to premium status

    After that, proceed to select your favourite server and port either with our client or with our configuration generator.

    Do not hesitate to contact us for any further information.

    Kind regards

    AirVPN admins

    [uPDATE 22 Jun 2011: number of available test accounts is currently out of stock]

  3. Posted ...

    xiaoai wrote:

    when i open the air vpn it just says soory ,no server is available for you at monment

    Hello!

    That's correct, if you did not subscribe to any plan you can't access any server. Please select "Payment plans" to look at our premium plans.

    We accept:

    Bitcoin

    Liberty Reserve

    PayPal

    Kind regards

    AirVPN admins

  4. Posted ...

    MICHAEL FOX wrote:

    Thank you very much.

    What kind of contact with customer is necessary for the successful payment transfer? Is it a contact via phone or e-mail?

    Hello!

    It's not necessary, any such contact would be a potential breach of customer's privacy. You just need to perform the payment to our LR account with a suitable e-mail address (take care to have a secure and anonymous e-mail address) to which we can send the activation code that you can use on any AirVPN account whenever you wish. Use the form "Contact us" to receive our LR account number.

    Kind regards

    AirVPN admins

  5. Posted ...

    blablobb wrote:

    Well that really doesn't help me because i already paid for one month via Paypal but because Paypal delays the payment i can't use the service i paid for.

    Hello again,

    as you might be aware, there is an ongoing investigation on your transaction by PayPal team. Either they will release the money to us (in which case your account will be automatically authorized to access the service) or they will refund the account you used to make the payment. Please be patient until the investigation ends or contact PayPal for any further information.

    Kind regards

    AirVPN admins

  7. Posted ...

    blablobb wrote:

    So i bought a 1 month subscription yesterday, got the confirmation email and today i tried to login. Surprisingly, the airvpn client tells me "Sorry, no server available for you at the moment". Now i find it very strange that no servers are available, considering the webpage shows 3 active servers. I would like an explanation for this please.

    Hello!

    We have just investigated into the issue. We kindly ask you to check for your payment. The payment processor you used for your account blocked the payment, so your account is currently unauthorized.

    Feel free to contact us in private for any further assistance and also feel free to give us more information to solve the issue.

    Kind regards

    AirVPN admins

  8. Posted ...

    nepraptor wrote:

    Hi,

    I'm trying to establish a VPN tunnel through a LAN proxy. In the client preferences page, I tick the proxy box and entered the proxy host IP address. When trying to connect, a dialog box pops up with the following:

    "Unable to cast object of type 'System.Windows.Forms.TextBox' to type "System.IConvertible'."

    It works neither with an IP address nor a hostname.

    Please advise.

    Thanks

    Thank you!

    It was a bug. Now it has been fixed, we kindly ask you to re-download the AirVPN client.

    We apologize for the inconvenience.

    Kind regards

    AirVPN admins

  10. Posted ...

    Hello!

    From now on, we accept payments via Liberty Reserve for 1 month, 3 months and 1 year subscription plans. In this initial phase, you will need to contact us to arrange the payment.

    Furthermore, we have momentarily suspended AlertPay, since AlertPay is no more able to transfer funds efficiently. If and when AlertPay will re-enable fund transfers to credit/debit cards, we will accept again payments via AlertPay.

    As usual, Bitcoin and PayPal are available too.

    Kind regards

    AirVPN admins

  11. Posted ...

    bitos wrote:

    that's my problem :)

    wanna try the free version but it doesn"t allow to have a config file and use vpn. Dont understand very well what the "free status" goal

    Hello!

    Clarification: the free access with premium status without limits is reserved to activists who live in freedom of expression hostile countries. For trial, time limited periods (without traffic limit anyway) we have the trial plan which can be refunded (no questions asked). Also, we make promotions on Twitter for 4 days free full tests, but they are offered only when free trials will not impact on bandwidth of premium members, according to our policy.

    Currently, the guaranteed minimum allocated bandwidth is 4 Mbit/s 100% of any given time period, while you can have 25 Mbit/s during 85% of any 24hrs period.

    Kind regards

    AirVPN admins

  13. Posted ...

    blondx wrote:

    i am a member of tntvillage forum staff, can i have the free account?

    i have already asked in "contact us" about a mounth ago but anyone answer me.

    thanks

    Hello!

    Feel free to contact us in private (please select "Contact us").

    Kind regards

    AirVPN admins

  14. Posted ...

    Hello!

    Please take note that there's a scheduled maintenance for Polaris during the following dates and hours:

    25.05.2011 AND 28.05.2011 - 11:30PM - 03:30AM CEST

    During that time Polaris might be unreachable or might disconnect you.

    Kind regards

    AirVPN admins

  16. Posted ...

    Hello!

    If you did not change anything in your configuration, the log shows a strange error: TLS negotiation failed. It might be caused by a wrong user.key (please check if you deleted or modified it by accident, in case just re-download it in https from the "Access without our client" menu).

    This error might be caused also by a TLS disruption (bad connectivity, for example), but in this case this issue should be ruled out, because the TLS negotiation for the certificate appears to be OK.

    You might want to try a TCP connection, just in case the problem arises from a momentary high latency line/high error rates line, which UDP is of course unable to fix, but then again, if it was the case, also the TLS negotiation for the certificate should have failed.

    If you could not fix the issue in the meantime, feel free to contact us in private, we'll give you an additional test account to check whether the problem persists and investigate further.

    Kind regards

    AirVPN admins

  17. Posted ...

    @anand

    Hello!

    Ok, then you should use the OpenVPN client and run it as a service at startup. This thread can help you:

    http://forums.untangle.com/tip-day/3645-making-openvpn-client-connection-startup-windows-xp.html#post84306

    Please note that when you download an .ovpn config file from us and launch OpenVPN client, you don't need to insert password (this is good otherwise that method would not work). Keep in mind that you must take care to protect your user.key file from unauthorized access and you must not give it to anyone.

    You can change servers and ports keeping various configuration files and selecting the proper one (you can generate as many as you wish with out configuration generator, menu "Member"-->"Access without our client") when running the OpenVPN client as a service.

    Kind regards

    AirVPN admins

  20. Posted ...

    harshithkashyap wrote:

    Hmmn.. Sorry.. Actually Paisapay is a registered trademark of Ebay India. I didnt know this. It was very easy to transact with it. Its difficult for me to use Paypal in India. So any other options?

    Hello!

    AlertPay works well in India, as far as some friends from India said to one of us. You don't even have to have a registered account to perform a payment, just contact us and we'll send a payment notice with all the relevant instructions.

    Kind regards

    AirVPN admins

  22. Posted ...

    MICHAEL FOX wrote:

    Hi,

    Can you please tell me, is it possible to use LibertyReserve payment processor?

    Thanks.

    Hello!

    Thank you for your inquiry.

    Sorry, we accept the following:

    AlertPay

    BitCoin

    PayPal

    Do not hesitate to contact us for any further information.

    Kind regards

    AirVPN admins

  23. Posted ...

    john.doe wrote:

    Hi,

    I just registered and I wanted to trying the AirVPN service. I followed the small how to about using it with Mac Os X, but when I open the page of the OpenVPN Configuration Generator I get a "No modes available, sorry." messagge. Any idea how I could solve this?

    John

    Hello!

    You need to activate your account first. You will soon receive via e-mail a coupon to activate it.

    Kind regards

    AirVPN admins

  24. Posted ...

    pathan7 wrote:

    hello admin

    i want to chat with you.

    how it possibleeeee

    Hello!

    We don't offer a real-time chat for customer assistance. However, you may ask for a chat meeting in IRC. Please contact us in private.

    Kind regards

    AirVPN admins

  25. Posted ...

    rquest wrote:

    Hi,

    Do you still offer guest or free access (I don't mean a premium trial)? I was able to log in once several months ago, but after that, the client tells me there are "no servers available at moment."

    Thanks,

    rquest

    Hello!

    No. Free access is reserved to activists who work in freedom of expression hostile countries. Free access for limited time and trial access (but with unlimited traffic) are given according to bandwidth and servers availability.

    Kind regards

    AirVPN admins

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