Staff

Hello! This is not a problem, every server has a unique exit-IP address, so you don't have to worry about it as long as you don't change VPN server. Just configure your sshd to listen to another port (because you can't forward ports lower than 2049). This requires traffic splitting, a feature not supported by OpenVPN client. Alternatively force your sshd to bind to your physical interface, if you don't want it to run behind the VPN. Kind regards

Hello! An e-mail or a message through the "Contact us" form is enough (remember to include your login name and your payment details - on the contrary you don't need to provide any reason for your decision). Given the above conditions, your refund request is still eligible. However, we don't have any refund process in the queue, so most probably your message has NOT been received: please send it again at your earliest convenience. Kind regards

Hello! Please see the permanent links "Prevent leaks with...". Direct link for DD-WRT: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2377&Itemid=142#2377 Kind regards

Hello! Yes, you need addtional rules, please see here: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=5586&limit=6&limitstart=12&Itemid=142#5642 Kind regards

Hello! Thank you. In case of any further issue, please do not forget to include the logs, they can be very helpful in troubleshooting. Kind regards

Hello! You should first retrieve your login name with the option "Forgot login?". Kind regards

Thread up. Kind regards

Hello! Please read our previous post about Librae, which is online again now, but was not online as reported previously. About your remaining problems with Sirius and Vega, please see the message on your panel (menu "Member Area"->"Details") which explains why you could not connect. Please keep in mind that multiple connections with the same account are not possible. If you have any doubt, please do not hesitate to send us your client logs. Kind regards

Hello! After another cold reboot (power off - power on) Librae came up and currently seems to be working properly. We'll keep monitoring the server for some hours and if everything is all right we'll put it online again. In the meantime, USA servers (each of them with 1 Gbit/s ports and lines) are: Sirius, Octantis, Vega, Pavonis You can check the servers status anytime here: https://airvpn.org/status Kind regards

Hello! Please check your account status. To start using the service, please see here: https://airvpn.org/enter FAQ are available here: https://airvpn.org/faq Kind regards

Hello! Yes, confirmed. Thank you. Kind regards

Hello! We have not detected any problem with Librae, Sirius and Vega in the last days. Currently Sirius and Vega are just fine, it's likely that the problem is on your side. On the contrary, Librae is totally down since 1 hour ago, we're waiting for datacenter technicians to detect the problem. We fear a hardware failure because the server comes up extremely slowly or does not come up at all, not even in rescue mode. Servers can get broken: a hard disk can fail, a network card can stop working, a CPU can burn, a high volume router can crash etc. etc. etc. and there are thousands of cases like this, every single day on some datacenter in the world. We can't and we will never promise that any server will never ever have a failure, for this reason we provide a redundant infrastructure. You can check the servers status and availability here: https://airvpn.org/status Kind regards

Hello! Thank you for your report, we were working on them to determine the causes of the problems. Octantis had a minor issue on port 443 UDP, it is now ok. Librae is suffering some major, unknown issue. It has problems in rebooting too (extremely slow). We're investigating, in the meantime Librae is closed to connections. UPDATE: Librae seems completely down, it does not come up, not even in rescue mode. Datacenter technicians have been informed. You can always check the Air servers status here: https://airvpn.org/status Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA (Chicago, Illinois) is available: Pavonis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

Hello! Please feel free to delete sensitive information (there may be sensitive information under particular circumstances) and/or send the logs in private. Kind regards

Hello! We don't detect any problem with your account: currently disconnected, it is authorized to connect to every server. Can you please send us the logs of the failed connections? Kind regards

Hello! No, you don't need to (unless you activate a different account, in which case you'll need to re-download certificates and key - not configurations). Kind regards

Hello! We still don't know for sure, perhaps you have intermittent latency/packet loss problems which cause handshake failure. We'll keep an eye on it. Kind regards

Hello! A DNS leak is not normal. Support meant that if you see Google DNS in the dnsleaktest you're not seeing a leak, you're seeing the DNS eventually queried by our servers. Kind regards

Hello! Account "indigo35" appears to be connected and successfully exchanging data since some hours to some server. Is it all right now? Kind regards

Hello! Thank you. Yes, same datacenter. Kind regards

Hello! Wait, this admin apologizes for any misunderstanding: the entrance and exit IP addresses are different, not necessarily the physical machine. Multi-hopping with servers belonging to the same entity does not really add any significant security (if you can't afford to trust the VPN operators) so if you need multi-hopping we recommend Air over TOR or VPN over VPN etc. Sorry if there was any misunderstanding on that. Kind regards

Hello! We're very glad to inform you that a new 1 Gbit/s server located in the USA (Portland, Oregon) is available: Octantis. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins

No, it does not. Hello! Just some additional notes on your good considerations. You have to take into account that the client host connects to an IP address (entry-IP) which is not the Air exit node IP address. Additionally, if the torrent client had the intention to send out the IP address of the card it's bound, it would send out the VPN IP. It is assumed that the torrent client is not connecting over any proxy and is not forced (for example with ForceBindIP or similar code injectors) to bind to the physical network card of the client host, which would result in tunnel (routing table/gateway) bypassing. Not very alarming, as you already said. To make it even less alarming, consider also that, in this case, an entity like that would see exit-IP and port of the Air exit node, not the IP the OpenVPN client of the customer is connecting to in order to establish the connection to one of our servers (in all the Air servers, the connecting IP does not match the exit-IP). However, a more sinister scenario is possible, but only if the customer had the same port both remotely forwarded AND open on its router. In that case an entity with the ability to monitor the customer line can send packets both to the real IP address and to the exit-IP address of the VPN (toward the same port) to establish a sure correlation between the p2p activity detected on the VPN exit-node and on the customer host running the p2p client with a relatively low error margin (probably not valid as a legal proof anyway). For this reason we recommend not to open the same remotely forwarded ports on the routers' customers. Kind regards

Hello! We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Columbae. The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client"). The server accepts connections on ports 53, 80 and 443 UDP and TCP. As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses. Do not hesitate to contact us for any information or issue. Kind regards and datalove AirVPN admins