Staff

Hello! Your subscription transaction is under review by PayPal and has been frozen. As soon as the review ends, you will either get back your money or have your account activated. We apologize for the inconvenience, but it does not depend on us in any way. Kind regards

Hello! No password authentication is required, you have server certificate, client certificate and client key. All of them are pointed by your .ovpn configuration file(s). Which client are you using to connect? Can you please try OpenVPN directly and send us the logs? Kind regards

Hello! You are right, currently there are only two public frontends. Adding a frontend is a very quick matter, so we can add them according to needs. Please also consider that even if access to all frontends were blocked from your place, you can anyway access the VPN servers via OpenVPN (i.e. you can't use the Air client, which needs access to airvpn.org - this will change in future client versions). You will need to take with you the configurations, certificates and key generated by our configuration generator when you are in a place where you can access one of the frontends. For particular circumvention needs please do not hesitate to contact us in private. Kind regards

Hello! When you see that, can you please make sure that you are connected to the VPN and that Bittorrent is NOT configured to use a (local) proxy? Kind regards

Hello! Sorry, the link in announcement is inaccurate, it links directly to the page of the ipfw rules. Please see here for descriptive instructions: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=42&Itemid=142#2756 We have fixed the link in the announcement section as well. Kind regards

Hello! Thank you. It was never implied that Malwarebytes insinuates that airvpn.org has/had malware. It's blocking a whole hosting company or network without "fine-grane" discernment the issue. Kind regards

Hello! From which Air server did you notice that warning? That Proxify checks your IP address may be interpreted as a sinister warning: they might be willing to back-track you in case you don't use their service as they would like you to. Kind regards

Hello! Please see the permanent links on the announcement section of the forum and pick the one suitable for your system. For example, if you have Windows, follow this guide: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=3405&Itemid=142 Kind regards

Hello! We're sorry, while you can use an account on as many devices as you wish, only one can connect at a given time. Multiple and simultaneous connections with the same account are not authorized. Please see here for additional information: http://airvpn.org/faq Kind regards

Hello! We're not aware about particular issues with GMail and Facebook (just register the exit-IP of our servers as authorized on your accounts) but surely PayPal will block transactions, and eventually suspend momentarily the account. if you use your account from behind a VPN, a proxy or TOR. Kind regards

Hello! For online gaming a very important thing is latency. You should use the server which can give you the lowest latency times. About playing online games outside the VPN even while connected to the VPN, a little hack may help you: bind the games clients to your physical interface with ForceBindIP. Please read carefully the instructions. http://www.r1ch.net/stuff/forcebindip Kind regsrds

Hello! Just one. You must NOT run them simultaneously. Kind regards

Hello! We're glad to inform you that a client for Linux is under initial development. Kind regards

Hello! Thank you very much for the information. We obviously confirm that no malware or malicious activity has ever originated from our website. Blacklisting a whole network because malicious activity has been detected from some or many IP addresses of that network says it all on how Malwarebytes works and it does not even deserve further comments by this admin. Additional comments may or may not be added by the AirVPN staff or other admins. Kind regards

Hello! Did you upgrade your Tunnelblick? When it happens, check your control panel in the website before trying again (menu "Member Area"->"Your Details"), you will find explanations that can be useful. Kind regards

Hello! Your account is currently connected to a server and it is exchanging data. Is the problem solved? Kind regards

Hello! Well, the above statement from that website actually is not totally accurate. Our system is perfectly capable to route/forward DNS queries inside the tunnel to your favorite DNS servers (that Windows does not act properly and sends queries under certain circumstances outside the tunnel is a different matter), receive the reply and send it to you encrypted. So, if your ISP DNS servers are public AND your DNS queries are tunneled, you have no DNS leaks but you will see anyway your ISP DNS in the test. The difference is that your ISP DNS will not see those queries coming from you, but from our VPN servers. Yes, you are. Our VPN servers query Google DNS so it's fine that you see them in the dns tests. Once cleaned from the privacy issues (task accomplished by our servers), Google DNS are excellent because of their superior performance and no censorship. Kind regards

Hello! You don't need to tunnel uTorrent over a proxy when connected to AirVPN. It will result in a serious performance hit. The advantage is that in case of unexpected VPN disconnection chances that uTorrent will reveal your real IP address are lower, however if you secure your connection against leaks (see the permanent links in the announcements section of the forum) witch a firewall you will obtain higher security without performance being impaired. Kind regards

Hello! Thank you for your nice words, they are much appreciated. Unfortunately it is not possible to give you a general answer which depends on how you'll use the VM, which OS will run in it and whether it will be bridged or NATted, and in the latter case whether the VPN connection will be performed by the host, by the guest or by both. The only vague but safe answer is "yes, there may be leakages", but it won't help you at all. Another vague and general answer is that IF properly used a VM can greatly enhance security and privacy. Kind regards

Hello! About changing DNS servers: http://www.plus.net/support/software/dns/changing_dns_mac.shtml About setting up rules for pf (an OpenBSD very powerful packet filtering tool and firewall): just follow the linked guide and do not hesitate to contact us if you get stuck at some step. pf is already installed by default on your OS X version. Kind regards

Hello! Fine, we're very glad to know it. You can force on your network cards 10.4.0.1 as primary DNS, see also https://airvpn.org/specs Furthermore, you might like to secure your connection against leaks in case of unexpected VPN disconnection: https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=1713&limit=6&limitstart=36&Itemid=142#2532 Kind regards

Hello! Tunnelblick 3.2.8 is not compatible with Mac OS X 10.8.2. Please upgrade to the appropriate release (at the time of writing 3.3beta21a): http://code.google.com/p/tunnelblick/wiki/DownloadsEntry?tm=2 Kind regards

Hello! The connection looks fully successful, our VPN DNS IP is reachable, and yet your system does not appear to send proper queries to our DNS. We met this problem in the last few days with some Windows 7 systems. Try to force the following DNS on your physical network card: 10.4.0.1 (our internal DNS) 87.118.104.203 (German Swiss Privacy Foundation primary DNS) In order to do so, open Start->Control Panel->Network and Internet->Network and Sharing Center->Change Adapter Settings. Right-click on your physical network card (cable of WiFi, named usually "Local Area Connection" and "Wireless Network Connection") and select "Properties". Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. In the subsequent window enter 10.4.0.1 as Preferred DNS and 87.118.104.203 as Alternate DNS. In case of issues in the above steps please see http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html Please feel free to let us know at your convenience if all of the above solves your problem. Kind regards

Hello! Can you please determine whether it's a DNS problem? Try from a command prompt (while you are connected): ping airvpn.org ping 212.117.180.25 ping 10.4.0.1 and send us the output. Kind regards

Hello! In this case the firewall will not block anything because of the following lines: which must be replaced in any case with the proper AirVPN IP ranges. Please see https://airvpn.org/index.php?option=com_kunena&func=view&catid=3&id=2935&Itemid=142#4481 Kind regards