Staff

I understand you can't be logged onto multiple servers with the same account. But the problem is that I was not actually logged onto one of your servers. My OpenVPN client was restarted, so I don't think I could be connected. I also didn't have access to the internet via your servers, so if I was in fact connected, there was still some sort of problem. As of right now, I am able to connect again. If I have any further issues, i'll simply open a ticket.

Hello!

Thank you. In case of any further issue, please do not forget to include the logs, they can be very helpful in troubleshooting.

Kind regards

hello. i forgot my username, so i cant reset my password. when i click 'forgot password' button and then send conformation email i get token on my email. but the page also requires username and i dont remember my username

any other ways i can get access to my account?

Hello!

You should first retrieve your login name with the option "Forgot login?".

Kind regards

Thread up.

Kind regards

Ok. so i was disconnected again! and i can not connect to librae, vega, or sirius. udp. 443. "the authentication credentials you entered are incorrenct." i'm using the openvpn client. i've restarted it and get the same error. i have internet access. are you going to tell me the issue is on my end? even though, it will eventually work, without me making a single change. if the issue is on my end, please explain a scenario that would explain this behavior.

Hello!

Please read our previous post about Librae, which is online again now, but was not online as reported previously.

About your remaining problems with Sirius and Vega, please see the message on your panel (menu "Member Area"->"Details") which explains why you could not connect. Please keep in mind that multiple connections with the same account are not possible.

If you have any doubt, please do not hesitate to send us your client logs.

Kind regards

Hello!

After another cold reboot (power off - power on) Librae came up and currently seems to be working properly.

We'll keep monitoring the server for some hours and if everything is all right we'll put it online again.

In the meantime, USA servers (each of them with 1 Gbit/s ports and lines) are:

Sirius, Octantis, Vega, Pavonis

You can check the servers status anytime here:

https://airvpn.org/status

Kind regards

Hi admin, is ti possibile to try before buy?

I've sent request a couple of days ago but still received no answer...

Thanks in advance!

Hello!

Please check your account status.

To start using the service, please see here:

https://airvpn.org/enter

FAQ are available here:

https://airvpn.org/faq

Kind regards

Did you get the Viscosity log I sent to you about my issue?

It would be comforting knowing that my issue is being looked at.

Thank you.

Hello!

Yes, confirmed.

Thank you.

Kind regards

Please address the many issues with connecting we've been experiencing the last few days. I've had issues connecting to Librae, Sirius, and Vega the last few days. Your service is not free, so delivering a stable connection is expected. Will you please explain these issues and confirm that we will not experience these interruptions on a regular basis going forward?

Hello!

We have not detected any problem with Librae, Sirius and Vega in the last days. Currently Sirius and Vega are just fine, it's likely that the problem is on your side.

On the contrary, Librae is totally down since 1 hour ago, we're waiting for datacenter technicians to detect the problem. We fear a hardware failure because the server comes up extremely slowly or does not come up at all, not even in rescue mode.

Servers can get broken: a hard disk can fail, a network card can stop working, a CPU can burn, a high volume router can crash etc. etc. etc. and there are thousands of cases like this, every single day on some datacenter in the world. We can't and we will never promise that any server will never ever have a failure, for this reason we provide a redundant infrastructure.

You can check the servers status and availability here:

https://airvpn.org/status

Kind regards

Hello,

I'm having issues connecting to Octantis and Librae

Hello!

Thank you for your report, we were working on them to determine the causes of the problems.

Octantis had a minor issue on port 443 UDP, it is now ok.

Librae is suffering some major, unknown issue. It has problems in rebooting too (extremely slow). We're investigating, in the meantime Librae is closed to connections. UPDATE: Librae seems completely down, it does not come up, not even in rescue mode. Datacenter technicians have been informed.

You can always check the Air servers status here:

https://airvpn.org/status

Kind regards

Hello!

We're very glad to inform you that a new 1 Gbit/s server located in the USA (Chicago, Illinois) is available: Pavonis.

The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

The server accepts connections on ports 53, 80 and 443 UDP and TCP.

As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

Do not hesitate to contact us for any information or issue.

Kind regards and datalove

AirVPN admins

Should I paste them in here?

Will that reveal any sensitive or personally identifiable information?

Hello!

Please feel free to delete sensitive information (there may be sensitive information under particular circumstances) and/or send the logs in private.

Kind regards

Admins,

The issue is back.

I cannot connect. Authentication error.

Can you help me, please?

Thank you.

Hello!

We don't detect any problem with your account: currently disconnected, it is authorized to connect to every server.

Can you please send us the logs of the failed connections?

Kind regards

If I pay for a month or so, and my subscription expires, and I then renew, do I need to regenerate my created key files/configuration files for my router for Air VPN to work?

Hello!

No, you don't need to (unless you activate a different account, in which case you'll need to re-download certificates and key - not configurations).

Kind regards

Yes.

Why does this keep happening to me?

Hello!

We still don't know for sure, perhaps you have intermittent latency/packet loss problems which cause handshake failure. We'll keep an eye on it.

Kind regards

I don't worry about leaks very much. I always check I'm connected before I do anything. Support has already said DNS leaks to Google are normal.

Hello!

A DNS leak is not normal. Support meant that if you see Google DNS in the dnsleaktest you're not seeing a leak, you're seeing the DNS eventually queried by our servers.

Kind regards

I can't connect to Cygni.

The server won't connect.

Also, when I try Serpentis, I get a username/pw invalid message.

It was working fine up until five minutes ago.

Hello!

Account "indigo35" appears to be connected and successfully exchanging data since some hours to some server. Is it all right now?

Kind regards

Awesome job.

I am to assume they are all hosted in the same datacenter?

Hello!

Thank you. Yes, same datacenter.

Kind regards

Eventually, your traffic gets to an exit node. It's exactly what it sounds like: your traffic is leaving AirVPN's network and services, where it can pass through various routers and switches and what have you to get to a web server, or an FTP server, or a VoIP server, or whatever kind of server. In a very trivial VPN setup, the entrance and exit node could be the same machine, but we have AirVPN's assurance that they're not, to obfuscate your data and protect your identity.

Hello!

Wait, this admin apologizes for any misunderstanding: the entrance and exit IP addresses are different, not necessarily the physical machine. Multi-hopping with servers belonging to the same entity does not really add any significant security (if you can't afford to trust the VPN operators) so if you need multi-hopping we recommend Air over TOR or VPN over VPN etc. Sorry if there was any misunderstanding on that.

Kind regards

Hello!

We're very glad to inform you that a new 1 Gbit/s server located in the USA (Portland, Oregon) is available: Octantis.

The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

The server accepts connections on ports 53, 80 and 443 UDP and TCP.

As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

Do not hesitate to contact us for any information or issue.

Kind regards and datalove

AirVPN admins

Does port forwarding on my torrent client reveal any details about my host or expose me in any way?

No, it does not.

Your question implies that the host running the software is behind some sort of hardware firewall or router. If this is the case, and you're not establishing a VPN tunnel from the *router* to AirVPN, then you must be running the software on a machine behind the router. That seems to be most usual. If that's the case, you're bypassing your router entirely and establishing a link directly between AirVPN and your machine behind the router. That being the case, ports forwarded to you by AirVPN are relatively close to a direct link to the Internet, AirVPN being your second ISP on top of the first.

Hello!

Just some additional notes on your good considerations. You have to take into account that the client host connects to an IP address (entry-IP) which is not the Air exit node IP address. Additionally, if the torrent client had the intention to send out the IP address of the card it's bound, it would send out the VPN IP.

It is assumed that the torrent client is not connecting over any proxy and is not forced (for example with ForceBindIP or similar code injectors) to bind to the physical network card of the client host, which would result in tunnel (routing table/gateway) bypassing.

Assuming no one is able to view the traffic between the AirVPN exit node and any hosts you may be talking to, less-stealthy fingerprinting software can actively probe any ports you have forwarded from AirVPN to your machine running VPN software. And, in the case of running BitTorrent software, it's implied that you might occasionally be exchanging data involuntarily with machines run by people such as BayTSP. Yes, even if you use BitTorrent blocklists--they're not perfect.

Not very alarming, as you already said. To make it even less alarming, consider also that, in this case, an entity like that would see exit-IP and port of the Air exit node, not the IP the OpenVPN client of the customer is connecting to in order to establish the connection to one of our servers (in all the Air servers, the connecting IP does not match the exit-IP).

However, a more sinister scenario is possible, but only if the customer had the same port both remotely forwarded AND open on its router. In that case an entity with the ability to monitor the customer line can send packets both to the real IP address and to the exit-IP address of the VPN (toward the same port) to establish a sure correlation between the p2p activity detected on the VPN exit-node and on the customer host running the p2p client with a relatively low error margin (probably not valid as a legal proof anyway). For this reason we recommend not to open the same remotely forwarded ports on the routers' customers.

Kind regards

Hello!

We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Columbae.

The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

The server accepts connections on ports 53, 80 and 443 UDP and TCP.

As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

Do not hesitate to contact us for any information or issue.

Kind regards and datalove

AirVPN admins

Hello!

We're very glad to inform you that a new 100 Mbit/s server located in Singapore is available: Puppis.

The AirVPN client will show automatically the new server, while if you use the OpenVPN client you can generate all the files to access it through our configuration/certificates/key generator (menu "Member Area"->"Access without our client").

The server accepts connections on ports 53, 80 and 443 UDP and TCP.

As usual no traffic limits, no logs, no discrimination on protocols and hardened security against various attacks with separate entry and exit-IP addresses.

Do not hesitate to contact us for any information or issue.

Kind regards and datalove

AirVPN admins

Hello!

If you are 100% sure that nothing in your system is blocking Tunnelblick / OpenVPN, then the first option to be considered is that your ISP is blocking outbound port 443 UDP. Please try to change connection ports. Try 443 TCP, 80 UDP and 80 TCP.

Please feel free to let us know if the above solves your problem.

Kind regards

Trying to connect to UK servers tonight and it gets a "failed to authorized, maybe you are connected somewhere else". I know I'm not because I can get on any other server (after a reboot since it seems to lock me in to "already connected" if I ever get an error). Both UK servers are showing at 0% capacity so I imagine there is some problem with them, just checking to be sure.

Hello!

Correct, there has been a major issue with the Bootis and Cassiopeia datacenter: it has had lines (or routing, we don't know for sure) issues for a couple of hours. The problem was not on our side, we updated the servers monitor to inform about the issue (feel free to check anytime when you have issues). The problem has been fixed, but we have received no info from the provider.

Kind regards

Greetings,

Does port forwarding on my torrent client reveal any details about my host or expose me in any way?

Thanks.

Hello!

No, it does not.

Make sure NOT to forward on your router the same ports that you remotely forwarded, this would not expose your IP but may expose you to correlation attacks from an adversary with the ability to monitor your line.

Kind regards