Staff

Thanks for your reply. I could do that, but the problem is that I try to connect to a server, which only listens on port 2242. So if I assign a different remote port to my local 2242, that remote port is used to connect to the server from the vpn endpoint. The server will then refuse my connection, since it's not on the listening port 2242. Or am I misunderstanding something?

Hello!

Please clarify: is the service which listens to port 2242 running in a server connected as an OpenVPN client to one of our Air servers or not?

Kind regards

I guess maybe I'm using the wrong gateway. I've been using the router gateway of 192.168.1.1

Is this wrong?

Hello!

Please determine your router gateway (192.168.1.1 looks ok on most DD-WRT default setup). Please do not forget to read all our replies on your open ticket in the HelpDesk, we have detected several problems on your iptables rules.

Kind regards

Hello:

Under what circumstances would AirVPN give out a customer's password?

Thank you

Hello!

It's technically impossible to give out any password: they are encrypted and therefore can't be known by Air administrators or anybody else.

Kind regards

Hi,

I'm running Tomato 1.27 on an Asus RT-N16. I have a few external ports forwarded to a few computers internally (eg, ssh). I just purchased a vpn account (openvpn) and set up the client on my tomato router. Everything works except one problem. When I ssh to my external port via the dyndns domain setup in tomato, I get no response. Any solutions? Thanks. I suppose that the dyndns domain name is forwarding to the wan ip on my router.

Hello!

You can't remotely forward ports

Kind regards

DNS resolution works like a charm, I tested several websites with nslookup and ping. FTP with website url instead of ip works fine, email with normal serverurls works fine. On Win & MAC.

Logfiles: https://www.dropbox.com/sh/lm5ippxsggn0qie/AucPfP558k/Logs

Hello!

The Air client logs do not show any particular problem, except an odd triple PUSH just after the initial handshake. The Tunnelblick logs show just one "Replay-window backtrack occurred [1]", which is not worrying. It might be an apparently random DNS problem. Please try to force 10.4.0.1 DNS server to test whether the problem is solved (please see here, especially if you change connection port: https://airvpn.org/specs ).

Kind regards

Hi I never noticed this before and don't know if this is normal. When I connect to airvpn I see multiple networks in network and sharing center.

one is home network the other is an unidentified network that shows no internet access and shows up as public network!

is this normal? I am worried especially since it says its public...

when I disconnect from airvpn it disappears.

if I check my ip in firefox it says the airvpn ip and not my own.

thx

Hello!

This is totally normal and it's related to how Windows checks network "access".

Additionally, you might secure your connection against leaks in case of unexpected VPN disconnection. As you probably have already seen, we have a complete guide for Comodo for Windows to achieve this purpose.

Kind regards

this is the only log im able to locate, if there is a different log please let me know. I'm tried all servers, used embeded cert keys, and none of these things seem to work. could it possibly be a viscosity problem?

Hello!

If it is, you should be able to solve it with Tunnelblick. It's definitely worth a try. If you test it, please send us the logs at your convenience if you find any issue.

Kind regards

i simply imported the file downloaded which has worked in the past

Hello!

Can you please send us the complete Viscosity logs?

From the piece of logs you have sent us, Viscosity is very clear about it:

OpenVPN configuration file could not be read

The OpenVPN subsystem could not be started. Please check the following:

- Check for any error messages above this notification.

- Make sure Viscosity is not running under a File Vault protected location (put Viscosity in the Applications folder).

- Make sure the configuration is valid. Check the connection settings for the connection using Viscosity and make sure all settings are correct.

Kind regards

UPDATE

After further investigation, you should be able to accomplish your task simply adding in the routing table specified above the following IP range:

208.79.64.0/22

Kind regards

heres log

Sep 07 19:49:27: Viscosity Mac 1.4.2 (1092)

Sep 07 19:49:27: Viscosity OpenVPN Engine Started

Sep 07 19:49:27: Running on Mac OS X 10.8.1

Sep 07 19:49:27: ---------

Sep 07 19:49:27: Checking reachability status of connection...

Sep 07 19:49:27: Connection is reachable. Starting connection attempt.

OpenVPN configuration file could not be read

The OpenVPN subsystem could not be started. Please check the following:

- Check for any error messages above this notification.

- Make sure Viscosity is not running under a File Vault protected location (put Viscosity in the Applications folder).

- Make sure the configuration is valid. Check the connection settings for the connection using Viscosity and make sure all settings are correct.

Hello!

Can you please make sure that you properly copied & pasted the .ovpn configuration file generated by our configuration generator, and that it is accessible by Viscosity?

Kind regards

In order to answer properly, we kindly ask you to let us know: your Android version, whether your device is rooted or not, and what you use to connect to an OpenVPN server (for example, do you use openvpn-settings?)

We're looking forward to hearing from you.

Kind regards

I am running android 4.0.4 (ICS), it is rooted, and I had downloaded the openvpn-settings as per instructions on your site.

Thank you

Hello!

Please edit your .ovpn configuration file, and add the following line:

log-append /airvpn.log> [press ENTER at the end of the line]

The directive "log-append" will create and append logs for each connection. If you wish to create a new log at each connection, please use "log" instead of "log-append".

Pick an appropriate path and filename, for example:

log /sdcard/openvpn/airvpn.log

You will find the logs in the specified file.

Kind regards

Hello!

The logs show various and severe connectivity problems from your client to our server. They are usually caused by extremely high latency and ISP line long (>60 seconds) dropouts.

First of all, please try a connection to a TCP port on different servers and compare the outcome.

We're looking forward to hearing from you.

Kind regards

This is happening with all US servers.. ports 53 and 443. I keep getting The credentials (passphrase or username/password) were not accepted by the remote VPN server.

OR it will just disconnect

Rarely am I able to use airvpn..

Hello!

In order to help us troubleshoot the issue, can you please enable the connections stats from your panel (menu "Member Area"->"Settings")? Can you also please send us the connection logs when the problem occurs?

Kind regards

OK, I purchased a VPN service for 3 months, can you help me with the configuration? Router software has been updated, I put at the bottom looks like now. How will I take the configuration files?

Hello!

You can follow the instructions for DD-WRT (except in the first part pertaining to DD-WRT firmware choice, of course). You will find all the relevant parameters and instructions to generate configuration, key and certificates with our configuration generator.

Direct link:

https://airvpn.org/ddwrt

Kind regards

Ok, it seems an odd problem nobody can tell me what it is:

Connection Speed over VPN is only 1/4 via FTP what I normaly get over VPN

Websites are not loaded, downloads via Browser is impossible.

Ping: works fine, no problems.

Email: works fine, no problems.

Telnet: Just fine.

FTP: Like a charm, but slow.

Browsers tested so far: IE9, FF15, Chrome 21, Safari, Opera. I just reinstalled my computer and had just OpenVPN, Viscosity, AirVPN Client and the browsers up with the same problem.

Hello!

Is DNS resolution ok on Windows and Mac?

Can you please send us the connection logs of your various devices (Air client logs for Windows, Viscosity logs for Mac OSX Lion)?

Kind regards

I'm regretting my purchase now.

Hello!

You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way.

Kind regards

I apologize for being so hasty, I never saw a request for logs. I'm new to using vpns and was frustrated that I couldn't seem to get yours to work while having no problems with others. If you haven't already started the refund process, there is no need to, while I appreciate the thought,

Hello!

The refund procedure requires that you give us some information, such as payment processor you used to subscribe and account with which you delivered the payment. Just don't answer to the e-mail requiring such information and the procedure can't proceed.

P.S. How would I go about obtaining logs you require from my android in the future?

In order to answer properly, we kindly ask you to let us know: your Android version, whether your device is rooted or not, and what you use to connect to an OpenVPN server (for example, do you use openvpn-settings?)

We're looking forward to hearing from you.

Kind regards

I'm regretting my purchase now.

Hello!

You have not given us the information we required twice (logs, connections ports and servers, exact Android version...) so we can't give you any feedback or support. Full refund on its way.

Kind regards

I was wondering if the admins or the community would be able to do a step by step on how to set up AirVPN with uTorrent. I am trying to find a good VPN service and when I heard of this I thought I would give it a shot. However, I am a bit hesitant to sign up unless I know specifically how to get started. I am computer savvy but not technically savvy in this area and so I am a bit lost in how to get everything going. Any tips and suggestions would be helpful.

Hello!

In addition to FPyro post, you can also find a step by step tutorial on the FAQ https://airvpn.org/faq

Kind regards

I mean, I am not complaining, because everything runs fine in mutorrent. It's just that I think this behavior is unusual, and I don't want to have some kind of unexpected security gap in mutorrent.

Hello!

This is strange indeed. We need to investigate further as soon as possible. We need to know the listening port for your uTorrent and the server(s) you use. In order to preserve your privacy, please give us these data privately through the "Contact us" form, or write directly to info@airvpn.org. Please enclose the link to this thread to speed up the investigation.

Kind regards

I just did this but it seems nothing has changed as I checked my ip online and its still the same. Am I missing a step?

Thu Sep 6 11:49:23 2012 TCPv4_CLIENT link remote: [AF_INET]104.49.11.144:443

Hello!

The above line shows a clear problem: we have no server with that entry-IP address. How did you generate your configuration file?

Thu Sep 6 11:49:26 2012 /sbin/route add -net 1104.49.11.144 netmask 255.255.255.255 gw 192.168.1.1

Thu Sep 6 11:49:26 2012 /sbin/route add -net 0.0.0.0 netmask 128.0.0.0 gw 10.5.0.193

Thu Sep 6 11:49:26 2012 /sbin/route add -net 128.0.0.0 netmask 128.0.0.0 gw 10.5.0.193

Thu Sep 6 11:49:26 2012 /sbin/route add -net 10.5.0.1 netmask 255.255.255.255 gw 10.5.0.193

Thu Sep 6 11:49:26 2012 Initialization Sequence Completed

The routes commands are wrong... to begin with, where does that impossible 1104.49.11.144 come from?

Most probably you need to generate a proper configuration file with our configuration generator.

Kind regards

Hi,

Was wondering if anyone can throw some light on the following:

Am using Outlook Express as email client. No problem retrieving emails when on VPN but unable to sent any out. Not a problem sending out once logged out of VPN. Is there some setting in Outlook Express I have to set?

Using fixed IP and DNS addresses

Thanks

Hello!

As declared, outbound port 25 is blocked to prevent spam. You can use any other port supported by your SMTP server. You should switch anyway to "SMTP over SSL/TLS" for security reasons.

Kind regards

@bgates

Hello!

Maybe you have multiple OpenVPN instances running? Can you please check?

Kind regards

1) When I use mutorrent, I do get the green network icon ("Network ok. Your network connection is working as it should"), even though I have NOT enabled port forwarding on the AirVPN website. Is this normal? Why do I get the green icon? (in any case, mutorrent seems to work fine and fast.)

Hello!

This is not normal. Can you please check that the matching router ports are not forwarded?

2) In mutorrent preferences for "Connection", there is a checkmark at "enable UPnP port mapping", and another checkmark at "enable NAT-PMP port mapping". Should I remove the checkmarks (they were there by default)?

You should un-check them: you wish that uTorrent listens to the port you tell it to listen to.

3) In addition to the standard 14-point Global Rules Method outlined by admin, I have added one more Allow Rule which allows all traffic from my real wireless adapter to the "host group" address range "Allow IP In/Out From In [Home Network] to In [Host group addresses] where protocol is Any". Here, Home Network = 192.168.0.0 - 192.168.255.255 and Host Group Addresses = 224.0.0.0 - 239.255.255.255. I did this, because these addresses are (as far as I know) not part of the outside internet, and it allows UPnP and SharePort to continue functioning on my local network. If this rule is dangerously broad, please alert me to this!

It's just fine, you can leave that rule, it does not compromise your anonymity layer.

Kind regards

I just love the admin, he always explains things very clearly and precisely. Think I'm gonna stick with this VPN forever, if the quality of the support remains so high.

Oh yeah, I noticed that I get errors from youtube when connected to Leporis. The videos somehow won't play. After switching to another server, it works. Really strange.

Would youtube somehow block the VPN server ip? Can't seem to watch any youtube video with Leporis, it just says "An error occured. Please try again later."

Hello!

Thank you.

Just checked YouTube from Leporis and unfortunately you're right, while the access to the website works, the video download is inhibited. It may be an IP problem, yes. Leporis is very young, so chances are that it has been assigned an exit-IP address which caused abuses from the previous "owner". We'll look further into it and investigate YouTube policies to see whether it is possible to apply for IP-block removal.

Kind regards

Hello!

The problem is solved. Probably it was a temporary ban from YouTube to Leporis exit-IP, or just a technical issue.

Kind regards

Good afternoon.

Couple of days ago speed via any server and any port strongly fell. There is no even 1 megabit and download and upload.

What's the matter?

Hello!

We don't detect any problem. Can you please tell us which servers and ports you're using?

Kind regards